Ordered 3 t-shirts all unisex Loose fit in size XXL, one was considerably larger than the other two. Fabric is decent, print is low grade, inside printed label of the brand can be seen on the out... Se mere
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Ordered 3 t-shirts all unisex Loose fit in size XXL, one was considerably larger than the other two. Fabric is decent, print is low grade, inside printed label of the brand can be seen on the out... Se mere
Virksomheden har svaret
I made a mistake while ordering which I only realised 1.5 days later. I reached out via mail to them and they directly helped me out by changing my order to my correct before it being shipped out so... Se mere
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Ordered 2x shirts for around £85 on 2nd August and still order not shipped. Have emailed several times with 1 response saying delays with shipping times 2 weeks ago, but nothing since. Now emailing, t... Se mere
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Excelent quality, thick cotton t-shirts which is not usual anymore. Timely delivery.
Virksomheden har svaret
At Catharsis, we believe in the power of emotional journeys and the importance of trusting your process. Our clothing brand is more than just a fashion statement; it's a testament to the strength of vulnerability and the power of sensitivity. Our collection includes a range of t-shirts and hoodies, each carrying a meaningful message. From "Yes, You Need Therapy Too" to "Sensitivity is a Power", our clothing is designed to spark conversations and challenge societal norms around mental health. We are proud to offer 100% organic and vegan products that are sustainably and ethically made. We also provide free worldwide shipping on all orders over 70€, making our products accessible to customers around the globe. We invite you to join our community on Instagram at @catharsisbrand_clo, where we continue to promote the importance of emotional health and self-discovery. At Catharsis, we're not just a clothing brand, we're a movement towards understanding and embracing our emotions. Join us in our journey towards emotional catharsis.
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Besvarelse fra Catharsis Brand
It took a little too long to get the product shipped but when I got it, it was very good quality.

Besvarelse fra Catharsis Brand

Besvarelse fra Catharsis Brand
They had some delays to ship my order, but overall it was good and niceeee garments.

Besvarelse fra Catharsis Brand
The shirt is overpriced for the quality of the fabric

Besvarelse fra Catharsis Brand
I saw the brand heavily promoted on Instagram and really liked the designs. After reading reviews here I was a little skeptical, however they sent me a marketing email offering buy 2 get one free, with free shipping over a qualifying spend.
I ordered the 3 shirts and was given a turnaround time of 5-7 days.
Day 7 I still hadn’t heard anything, so emailed requesting the order be cancelled, as it’d taken too long. No response.
Day 9 I emailed again requesting the order cancelled and at the very least a response, as there had been no contact or update since placing the order. No response.
Day 10 I receive an email saying the order has now been dispatched. I then receive another email saying they cannot cancel the order as it has been dispatched… Bear in mind they’ve been aware I wanted to cancel the order for 3 days…
Day 11 I receive an email from Royal Mail stating the correct postage hasn’t been paid and that I will need to pay customs charges…
I’ve contacted Catharsis via email, who have gotten back to me within an hour, strangely this time. They told me that customs charges are nothing to do with them and just have to leave the parcel, wait for it to be returned and then I can request a refund.
This will take a good couple of weeks… To reiterate I qualified for free shipping…
It seems this may be a way of keeping cash flow running through the business, to help fulfil other orders.
I would be very wary ordering here and don’t expect any honest communication if you do.
It’s really unfortunate. As the posts I saw had the shirts looking good and the branding around supporting mental health is certainly the sort of business I want to support. This has been nothing but stressful and goes dead against what the apparent “brand values” are.
Update: As per the reply below. This was instructed by the company to pick up the shirts from Royal Mail and they would refund the entire order the exact sentence is “the total amount paid for your order”. Trusting what they’ve said, I went to Royal Mail and picked up the order. I then requested the refund and I was told I’d misunderstood and they were talking about the additional cost for customs.
I’ve reported this to my card issuer, who are happy to complete a charge back, based on the email chain evidence.
I would not recommend buying from this brand at all. Extremely poor communication, customer service and the product quality is also extremely poor and cheap. These are definitely £10 shirts, not £30 shirts. It’s a real shame as the idea of the products is great.

Besvarelse fra Catharsis Brand
Great quality, easy experience
The designs are great, the shirts are smooth and confortable, you can tell it will last in the time and I love the messages that I can now share just wearing my clothes

Besvarelse fra Catharsis Brand
Great product, very comfy and well made. Also great customer service and fast shipping

Besvarelse fra Catharsis Brand
Génial !! Une casquette de très grande qualité, couleur identique à la photo, message brodé ! Elle est parfaite !!

Besvarelse fra Catharsis Brand
The company is okay and responsive but the quality of the clothes is a big no. The white tees especially are almost see through. The cost of sending them back is the same as the clothes so it’s not worth it returning.

Besvarelse fra Catharsis Brand

Besvarelse fra Catharsis Brand
I like the items. But it took ages to come and after that I paid import taxes which were over the amount of the items ordered. So yes I like them alot, but wont be ordering again as it became so expensive.

Besvarelse fra Catharsis Brand
The order was made 1.5months ago. Still didn’t receive. Customer support email doesn’t work already, also they do not respond in instagram, but the profile is very active (and they delete negative comments as well)
You have some many different positive message on your merch - therapy, social faking and blah blah, but seems like you need some kind of help that you are trying to spread for others :)
“Good luck!”

Besvarelse fra Catharsis Brand
The delivery was punctual, just as announced. The t-shirts are of high quality, made of soft, comfortable, and breathable cotton. Overall, a smooth and satisfying experience. Will order again!

Besvarelse fra Catharsis Brand
Long delivery time, sizes trend on the small side. Material is poor quality

Besvarelse fra Catharsis Brand
Love the shirt! Shipped quick and got
Notification with tracking information. 10/10

Besvarelse fra Catharsis Brand
Spedizione veloce, maglietta arrivata con adesivi e con una bella confezione.

Besvarelse fra Catharsis Brand
The customer service is horrible. It’s like they lead you on on purpose. Very slow and they ask the same questions over and over again. Very frustrating.

Besvarelse fra Catharsis Brand
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