Ordered 3 t-shirts all unisex Loose fit in size XXL, one was considerably larger than the other two. Fabric is decent, print is low grade, inside printed label of the brand can be seen on the out... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a mistake while ordering which I only realised 1.5 days later. I reached out via mail to them and they directly helped me out by changing my order to my correct before it being shipped out so... Se mere
Virksomheden har svaret
Ordered 2x shirts for around £85 on 2nd August and still order not shipped. Have emailed several times with 1 response saying delays with shipping times 2 weeks ago, but nothing since. Now emailing, t... Se mere
Virksomheden har svaret
Excelent quality, thick cotton t-shirts which is not usual anymore. Timely delivery.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Catharsis, we believe in the power of emotional journeys and the importance of trusting your process. Our clothing brand is more than just a fashion statement; it's a testament to the strength of vulnerability and the power of sensitivity. Our collection includes a range of t-shirts and hoodies, each carrying a meaningful message. From "Yes, You Need Therapy Too" to "Sensitivity is a Power", our clothing is designed to spark conversations and challenge societal norms around mental health. We are proud to offer 100% organic and vegan products that are sustainably and ethically made. We also provide free worldwide shipping on all orders over 70€, making our products accessible to customers around the globe. We invite you to join our community on Instagram at @catharsisbrand_clo, where we continue to promote the importance of emotional health and self-discovery. At Catharsis, we're not just a clothing brand, we're a movement towards understanding and embracing our emotions. Join us in our journey towards emotional catharsis.
Kontaktoplysninger
Storbritannien
- catharsisbrand.com
3,5
Middel
322 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everything good
good product
shipment slightly delayed but customer service quickly answered my question
17. juni 2024
Besvarelse fra Catharsis Brand
Hi Luca! We are glad we could help you with your order.
Thank you for writing to us!
Ordering
I still haven’t received my order, and it’s been almost three weeks. First of all my package was already in Denmark where I ordered it but the sender made a mistake in my address so they returned my t-shirt. Luckily customer service was fast to respond me and now I’m waiting for my t-shirt again. And I have proved that my address was correct. I’m not gonna order from webpage again.
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Catharsis Brand
Hi Monika! We regret that we are unable to assist you in this way, as you have not responded to our request for information about your order number in order to be able to do so. If you need it, please write to us at help@catharsisbrand.com and we will be happy to give you an immediate response.
Catharsis did a great job to…
Catharsis did a great job to communicate with me be amuse I ordered the wrong size. I am very happy overall with the experience
11. juni 2024
Besvarelse fra Catharsis Brand
Thank you very much, Lina!
Besvarelse fra Catharsis Brand
Thank you for your feedback, Richard!
The T shirts are great!
The T shirts are great. I love their message and their quality. It was easy to place the order and I received them after 3 weeks.
31. maj 2024
Besvarelse fra Catharsis Brand
Hi Eva! Thank you for your message!
Positive experience with positive brand!
It was a positive experience with a positive brand! Love the T-shirts I ordered!
5. juni 2024
Besvarelse fra Catharsis Brand
Thank you so much, Aline!
So far it's been a very bad experience.
I made my purchase on 07/07 and so far I haven't received any kind of update about it. I've already sent two emails asking for some kind of update or delivery date and both replies were standard emails apologizing for the inconvenience.
Although I understand that unforeseen events happen, it is not acceptable for the brand not to offer a solution or provide an expected delivery date.
These situations can't be resolved with a bunch of apologies.
7. juli 2024
Uopfordret anmeldelse
Besvarelse fra Catharsis Brand
Hi Adriana! We are sorry to read about your experience. We have checked that your order has been delivered. We hope everything is correct.
Besvarelse fra Catharsis Brand
Thank you for your review, Franco!
I loved the t-shirt and its quality!
I loved the t-shirt and its quality and design but I was expecting more for the shipping process and for the packaging.
24. maj 2024
Besvarelse fra Catharsis Brand
Thank you for your message, Francisca!
Nice designs but lower than average quality.
Product designs are catchy and promoting positive messages which is definitely a plus and constituting the reason why I bought them in the first place. Nevertheless the quality of the fabric seems lower than average and most of the writings with the brand’s name printed in the inner side pealed off after the first wash.
23. maj 2024
Besvarelse fra Catharsis Brand
Hi Vicenzo! If you have received a faulty or defective product, please write to us at help@catharsisbrand.com so that we can help you. We apologise for any inconvenience caused.
6 week delivery time and added taxes…
6 week delivery time and added taxes and import fees when. When delivery said 6 days
22. maj 2024
Besvarelse fra Catharsis Brand
Hi Buyer! We are sorry to hear that your experience was not as you had hoped. If we can help you, please write to us at help@catharsisbrand.com and we will be happy to do so.
Nice in theory, room from improvement on everything else.
I really like the whole idea for mental health and the free days of therapy were a plus.
Unfortunately the whole shipping/delivery process was not good and kind of deteriorated my experience. The shirts took more than a month to be delivered. exchanged some emails with customer service which were very polite but could not effectively assist me.
After receiving the shirts I noticed that the quality was not the best and the stamps were a bit worn off. Also we bought one shirt on two sizes and the color of the shirt was different between the two sizes which does not make sense.
3. maj 2024
Besvarelse fra Catharsis Brand
Hi Georgios! We greatly regret your experience. If you have received the wrong product, please write to us in the same email thread attaching a photograph so that we can give you an immediate response.
Bad quality
I like the idea of the product. But the quality doesn’t meet my expectations, very bad quality, the prints that are in the t-shirt after the first wash all faded, also ruining tall clothes having lost color
9. maj 2024
Besvarelse fra Catharsis Brand
Hi Alessandro! We greatly regret your experience. If you have received the wrong product, please write to us at help@catharsisbrand.com with a photograph so that we can respond to you immediately.
Amazing brand
Amazing brand! Gives you nice confidence and lovely customer service with any issues. Came on time and precise
9. april 2024
Besvarelse fra Catharsis Brand
Thank you very much, Erik!
Besvarelse fra Catharsis Brand
Hi Chanoah! We apologise for any inconvenience this may have caused.
Terrible delivery times and even worse…
Terrible delivery times and even worse customer support
25. april 2024
Besvarelse fra Catharsis Brand
Hi BK! We regret that we did not meet your expectations.
Bad experience still not sure if the items will arrive
I loved the brand idea and I'm deeply disappointed in the delivery times and Customer Support. Actually I checked for reviews because I started to believe it is a fraud site. I placed my order on 12th of May 2024, and the order still hasn't left the warehouse (even though it's noted that it takes 3-10 business days for delivery). The item was on sale, so it was not preorder; I contacted Customer Support twice, and they replied with a pre-made template 'We're sorry, we'll inform you when we ship the item.'
Still haven't received my order or a genuine reply from Customer Support.
It is 13th of June and nothing has arrived yet. Even the email with the shipping information has a parcel tracking number showing Nederland’s and not Greece.
I have no idea what this company is doing. I am very disappointed.
28. maj 2024
Uopfordret anmeldelse
Besvarelse fra Catharsis Brand
Hi Anna! In your email you will find all the shipping information of your order. If we can help you, please write to us in the thread so we can give you an immediate response.
We are sorry for any inconvenience caused.
Besvarelse fra Catharsis Brand
Thank you so much, Michaela!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Læs om anmeldelsesprocessen på Trustpilot.
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