Ordered 3 t-shirts all unisex Loose fit in size XXL, one was considerably larger than the other two. Fabric is decent, print is low grade, inside printed label of the brand can be seen on the out... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a mistake while ordering which I only realised 1.5 days later. I reached out via mail to them and they directly helped me out by changing my order to my correct before it being shipped out so... Se mere
Virksomheden har svaret
Ordered 2x shirts for around £85 on 2nd August and still order not shipped. Have emailed several times with 1 response saying delays with shipping times 2 weeks ago, but nothing since. Now emailing, t... Se mere
Virksomheden har svaret
Excelent quality, thick cotton t-shirts which is not usual anymore. Timely delivery.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Catharsis, we believe in the power of emotional journeys and the importance of trusting your process. Our clothing brand is more than just a fashion statement; it's a testament to the strength of vulnerability and the power of sensitivity. Our collection includes a range of t-shirts and hoodies, each carrying a meaningful message. From "Yes, You Need Therapy Too" to "Sensitivity is a Power", our clothing is designed to spark conversations and challenge societal norms around mental health. We are proud to offer 100% organic and vegan products that are sustainably and ethically made. We also provide free worldwide shipping on all orders over 70€, making our products accessible to customers around the globe. We invite you to join our community on Instagram at @catharsisbrand_clo, where we continue to promote the importance of emotional health and self-discovery. At Catharsis, we're not just a clothing brand, we're a movement towards understanding and embracing our emotions. Join us in our journey towards emotional catharsis.
Kontaktoplysninger
Storbritannien
- catharsisbrand.com
3,5
Middel
322 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Follow up on my review added on the 12th August 2024
On the 12th August, I added my review saying that this is scam: "1. I received my order after few weeks of waiting. I received only 2 of 3 t-shirts I ordered.
2. Quality was poor - t-shirts smelled horrible. They are definitely produced in China and are worth not more than 10 bucks (I paid CHF 96).
3. I had to pay CHF 25 in addition - customs, which seems way to high since order value was CHF 96.
4. I returned the 2 of 3 ordered items as I agreed with the store (help@catharsisbrand). I sent it on 24th July. When returning I had to pay again CHF 25 customs. As of today (12 August) I still haven't received a refund. I contacted the same email address and I received information that "Your message couldn't be delivered to help@catharsisbrand. Their inbox is full, or it's getting too much mail right now."
I received an Reply from Catharsis Brand on Aug 20, 2024 saying: "Hi Anna! We are sorry that your purchase and return experience was not as you expected, we apologise for that. We have sent you an email so that we can resolve the issue immediately."
I received an email informing me that "Your order has been refunded".
Well, it never happened. I ordered 3 items, I got only 2 with questionable quality. I followed instructions to return this shipment paying at post office CHF 25. It came back to me with reason that it was not picked up by the company. I asked Catharsis why it happened and they were surprised, since they receive mail regularly. They asked me send it again but I am not goin to to to that because I would need to pay again CHF 25. I paid for 3 t-shirts CHF 96 plus CHF 25 for picking up at post office (customs) plus CHF 25 for sending it back.
I will have to talk to authority if I can do anything to get my money back. Catharsis is the worst firm I have ever dealt with.
24. juni 2024
Uopfordret anmeldelse
Besvarelse fra Catharsis Brand
Hi Anna! First of all, we would like to thank you for your very detailed message. We have checked the return of your order and it was issued in full on the 24th of August. In other words, we have refunded the full amount you paid for your order. We hope we have been helpful.
Great quality and I love the pieces
Great quality and I love the pieces, I personally am not a huge fan of unisex fits but I saw that you have women’s sizes too with your new collection, so that’s great
10. december 2024
Besvarelse fra Catharsis Brand
Thank you very much for your message, Angelika!
Shipping took awhile but there were…
Shipping took awhile but there were updates along the way. Shirts are absolutely comfortable, size chart is accurate and I love their designs!
6. december 2024
Besvarelse fra Catharsis Brand
We are very happy to read you, Lim!
Thank you for writing to us!
The order did not arrive and I had to…
The order did not arrive and I had to wait weeks and weeks before getting an answer (and I got it just because I used Paypal channel)
28. november 2024
Besvarelse fra Catharsis Brand
Hi Nicole! We are very sorry. The shipping company was unable to deliver your order and proceeded with the return of your package to our warehouse. For this reason, we will refund the amount of your purchase.
Perfect quality tees.
13. november 2024
Fantastic product!
11. november 2024
Commande passée le 02 décembre et…8
Commande passée le 02 décembre et toujours aucune livraison ou état d’avancement ce jour le 19 décembre.
Par contre la carte bancaire a été débitée !!!
A fuir !!!!!!
2. december 2024
Uopfordret anmeldelse
Mala experiencia
Una experiencia bastante mala, tanto en la compra de los artículos (incidencias, retrasos, falta de stock) como en los productos, que nada más recibirlos hay que lavarlos porque llegan con mal olor. No repetiré.
22. oktober 2024
Besvarelse fra Catharsis Brand
¡Hola Iñigo! Sentimos mucho no haber cumplido con tus expectativas. Agradecemos que nos escribas para trabajar y mejorar.
Besvarelse fra Catharsis Brand
Thank you very much for your message, Susanna!
Great messages on great fabric
Great messages on great fabric! I’m in love with all my pieces
7. oktober 2024
Besvarelse fra Catharsis Brand
We are very happy to read your message!
Thank you, Isabel!
Deceiving
I ordered a sweat because I really like the concept. But after 2 weeks I had to ask for a refund because they didn't know when they would be able to send my order and I was done waiting. I had no warning that they had issues with the production and it would take time.
I put 3 stars instead of 1 just because they answered my questions by email quickly and the person said sorry. But I'll never know if the clothes are nice. And I don't want to try again.
They need to fix their issues and be more professional.
13. november 2024
Uopfordret anmeldelse
Besvarelse fra Catharsis Brand
Hi Adélie! We are sorry for what happened with your order and we are working to prevent it from happening again.
Besvarelse fra Catharsis Brand
¡Gracias por tu feedback, Giuliana!
I love bread and boundaries🤗
Although the shirt I initially ordered was defective, the team at Catharsis responded very promptly and replaced it for me. Very polite service and quick response. The shirt looks just like in the photos, and the fabric is very comfortable and soft.
17. september 2024
Besvarelse fra Catharsis Brand
Hi Elena! We are glad we could help you with your order.
Thank you very much for writing to us!
Besvarelse fra Catharsis Brand
Hi Aviv! We have checked the status of your shipment and it is ready for collection, as it could not be delivered. If we can help you, please write to us at help@catharsisbrand.com and we will get back to you immediately.
Beautiful products and great service
17. september 2024
Besvarelse fra Catharsis Brand
Thank you, Abigail!
While I really appreciate the design
While I really appreciate the design, I've noticed that some of the stamps tend to come off easily after a few washes. Additionally, the fabric loses its shape after the first use and doesn't maintain a straight line.
13. september 2024
Besvarelse fra Catharsis Brand
Hi Lampros! If you have received a faulty item, please write to us using the contact form on the website so that we can help you immediately.
Happy Client
Love the designs, fun but so true ! The quality of the products is good. I'd say the sizing is a bit smaller than the equivalent I could find here in NL. But I'm really happy with my order.
13. september 2024
Besvarelse fra Catharsis Brand
Thank you for writing to us, OB!
Awesome items, great customer service
I’d been meaning to get a specific Catharsis shirt for a while. Once I got on the web site I wanted more! Customer service was super responsive and helpful.
16. september 2024
Besvarelse fra Catharsis Brand
Thank you very much for your feedback, OD!
Amaizing facture and cloth
Amaizing facture and cloth. I love it! The purchase and delivery was easy and in perfect time.
2. september 2024
Besvarelse fra Catharsis Brand
Thank you for your feedback, Marta!
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