Castle E P C Anmeldelser 

Very professional, friendly without letting it get in the way of the job. Came one day and the report was in early the next. The office was also very good Would definitely recommend.

The engineer arrived within minutes of the agreed appointment he was very polite and explained what he was doing and why. I would certainly recommend E P C

Great communication and Geraint was very professional and undertook a great job.

Turned up on time and were very efficient in preparing and finalising the EPC

Great company to deal with , on time , pleasant and reasonably priced

I contacted Ioan Jones who was recommended by an estate agent. I required an EPC for my commercial property and Ioan answered the call and within minutes he had logged onto the web site and informed me that my existing EPC was still valid. Instant service, quick, professional and friendly. Would highly recommend Castle EPC.

Jake was a very professional and pleasant agent to meet and deal with.

Ioan, the assessor was prompt and very helpful, he advised my husband and I on what we needed to do. Very professional, thank you for all your assistance.

Jake, the assessor on the day was very professional whilst carrying out the surveys. I would highly recommend Castle EPC as they provided a first-class service from initial point of contact to completion.

1st class service from booking in to completing the EPC and making it available on the government site .
10/10 .

An EPC survey from Castle EPC exceeded all of my expectations. From start to finish, I was blown away by the level of professionalism and customer service that I received.

Firstly, the speed of the service was exceptional. I needed my EPC survey completed quickly and they were able to provide a rapid turnaround without compromising on the quality of their work. I was amazed by how efficient and thorough the survey was, and the final report was delivered promptly, leaving me with plenty of time to complete my cottage purchase.

Furthermore, the value for money was outstanding. The company provided a comprehensive EPC survey at an affordable price, without any hidden costs or fees. I felt that I received excellent value for my money, especially given the high-quality service that was provided.

Finally, I cannot say enough good things about the customer service that I received. The team were polite, friendly and extremely helpful throughout the entire process. They answered all of my questions promptly and kept me informed every step of the way. It was a real pleasure dealing with such a professional and customer-focused company.

Overall, I would rate this EPC service survey as a 5-star outstanding experience. The rapid turnaround, great value for money, and outstanding customer service all exceeded my expectations. I would highly recommend Castle EPC to anyone in need of an EPC survey and will definitely be using their services again in the future.

Excellent service, friendly, helpful, knowledgeable and extremely efficient and timely. Would highly recommend. Many thanks.

Great service from start to finish. Fantastic communication, fast and efficient service.
Highly recommended

On time for appointment, very polite and helpful

Thank you for your
professionalism and friendly advice from beginning to end. No question was too big or too small. Very impressed with the service from the time of booking to receiving the paperwork. Highly
recommended!

Castle EPC were referred to me when I put my house on the market, they delivered an extremely professional, punctual and friendly service.

I would not hesitate to recommend!

Excellent service very good advice would highly recommend

Considering their business is doing EPCs, they don't actually appear to know the legal requirements concerning EPCs. As a tenant I was told that it is a legal requirement to have an EPC after 10 years, but this is false. A quick Google reveals: "Once your EPC has been issued, it is then valid for ten years. Once it runs out, you do not need to get a new one unless you are entering a new tenancy with new tenants or selling the property." They didn't apologise for this misinformation.

Edit: no option to reply to the reply below, so adding it here. There was no misunderstanding. The text said "If you're in a rental property it needs to have a current EPC certificate in place as governed by UK law." This is only true for the reasons stated above which are not the case here. Therefore it is misinformation and they should have queried the reason with the estate agents and told them it wasn't necessary, but that would then impact on their business, so why would they?

Amazing service ,, extremely professional while friendly and helpful at the same time *****

The guy, I believe he was called Jake, who came to assess the property was prompt, inobtrusive, did the assessment quickly and effectively, was really polite and a joy to meet