Mike from carpet bright has just finished cleaning our lounge carpet. He has done an absolutely wonderful job.He has removed tea and coffee stains and glue stains. I would definitely recommend Mike an... Se mere
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Se, hvad kunderne siger
Very impressed, Zac arrived early and was so nice, polite and respectful. He got straight on to work and our lounge carpet and 2 big rugs look brand new! Would definitely recommend Carpet Bright and... Se mere
Virksomheden har svaret
I was so impressed with the service we received today. The technician called and messaged to let me know he would be early if that was ok with us which it was. We showed him around when he arrived and... Se mere
Virksomheden har svaret
Today ViKtor came to clean our living room carpet, stairs and landing. Also two low Victorian chairs. ViKtor was charming and professional from the start and always polite and considerate.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Carpet Bright UK
Skrevet af virksomheden
Carpet Bright UK offers exceptional carpet, rug, curtain, mattress and upholstery cleaning services to domestic and commercial customers across London and the Home Counties.
We're a professional carpet and upholstery cleaning company established in 1995. We offer fast, effective, and affordable cleaning solutions with long-lasting results, working closely with our customers to ensure their individual needs are met. Our industrial steam cleaning machines and team of certified technicians guarantee high-quality workmanship with every clean.
Why use Carpet Bright UK?
We only use eco-friendly natural cleaning solutions. Our super-quick carpet-drying system works within two hours. We will never pressure you to buy or offer you a service you don’t need. Our certified team takes pride: you’re guaranteed a great job on the day.
Carpet Bright UK’s technicians offer exceptionally high standards of customer service. We’ll always tell you clearly what we’re going to do before we start. We’ll make sure to arrive on time: punctuality is our watchword. We offer a no shrinkage guarantee. We are fully insured.
Areas We Serve
London, Kent, Surrey, East Sussex, West Sussex, Berkshire, Buckinghamshire, Hertfordshire & Essex.Kontaktoplysninger
Storbritannien
- 02030115590
- info@carpetbright.uk.com
- carpetbrightuk.com
4,8
Fremragende
2 t anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service from start to finish
Excellent service from start to finish. Easy to book. Daniel arrived on time and was courteous and respectful of the property. Job done efficiently and to a high standard. Really pleased with the result. Thank you.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you, Sheila! We’re delighted Daniel provided courteous and efficient service, and that you’re happy with the results. We really appreciate your feedback and look forward to helping you again!
Besvarelse fra Carpet Bright UK
Thank you so much, Emily! We’re delighted to hear that your sofas and carpets are perfectly clean. We really appreciate your feedback and look forward to helping you again in the future!
Returning customer to Carpet Bright
Returning customer to Carpet Bright. I had the pleasure today of meeting Alvin and I am already looking to get him back to do our sofa. Alvin did such a great job, really quick and efficient and so lovely! Highly recommend!
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much, Natalie! We’re delighted to welcome you back and to hear that Alvin did such a great job. It’s wonderful to know you found him quick, efficient, and lovely. We really appreciate your recommendation and look forward to helping you with your sofa soon!
Brushed up so well.
Alvin arrived nice and early and got on with the job quickly and efficiently. He gave great care and an excellent clean of our carpets. Would certainly recommend them.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for your kind review! We’re delighted to hear that Alvin arrived early, worked efficiently, and gave your carpets an excellent clean. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Alvin came and cleaned our chairs to…
Alvin came and cleaned our chairs to high standards.
Early start, nice chap, good quality.
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you, Peter! We're so pleased to hear that you were happy with Alvin’s work and the quality of the cleaning. He always aims to deliver great results with a friendly, professional approach. We really appreciate your feedback and hope to help again soon!
Efficient service
Daniel rang and informed us he was running early and asked if it was ok to arrive early. He was polite and efficient and the carpets looked much better after he had cleaned them.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you, Henry! We're delighted to hear that you were pleased with Daniel’s professionalism and the results of your carpet clean. He always strives to provide efficient, courteous service, and your feedback means a lot. We really appreciate your review and hope to help again in the future!
Quick efficient polite
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you, Fran! We're so glad to hear you found the service quick, efficient, and polite. We really appreciate your feedback and hope to see you again soon!
Carpet cleaning.
Dan was punctual, polite and very efficient and did a very good job.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Mick, thank you for your kind review! We're so glad to hear that Dan was punctual, polite, and efficient, and that you were pleased with his work. We really appreciate your feedback and hope to assist you again in the future!
I’m very impressed with Krasen service…
I’m very impressed with Krasen service today he did a very good job of cleaning my carpet. Nice friendly guy I give him a five star for overall service. I will definitely be coming back to carpet right to get the rest of my carpets cleaned. Thank you soo much very happy.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi, thank you for your wonderful review! We're so pleased to hear that Krasen provided excellent service and left your carpets looking great. He’ll be delighted with your kind words! We’re thrilled you’re happy with the results and look forward to seeing you again for the rest of your carpets soon.
Dan is absolutely fabulous
Dan is absolutely fabulous. Dan has made our two settees look absolutely amazing, and look new.
What a fantastic job he has done.
A********* All the way.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Chris, thank you so much for your amazing review! We're thrilled to hear that Dan did such a fantastic job and brought your settees back to life - he’ll be delighted with your kind words. We really appreciate your support and look forward to helping you again in the future!
I had a pleasure today to be served…
I had a pleasure today to be served from Dan from CarpetBright he managed to remove old stains in my dad’s house. Very nice and easy to deal person will definitely use again
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Zdravko, thank you for your wonderful review! We're so glad to hear that Dan provided great service and was able to remove those old stains for your dad. It’s lovely to know you found him easy to work with - we really appreciate your kind words and look forward to seeing you again!
Very disappointed – stains are still there after cleaning
I’m very disappointed with the service. The team came yesterday to clean all my carpets, and while they were still wet, everything looked fine — I thought the stains were gone. But today, after the carpets dried completely, the stains are still there exactly as before.
I paid a considerable amount of money expecting a proper deep cleaning, but unfortunately, there is no visible result. I’ve attached photos taken after the carpets dried to show the issue.
I regularly use professional cleaning companies, and this was one of the most unsatisfactory experiences I’ve had. Definitely not worth the price.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
We are aware of this review and would like to address it with full transparency. Unfortunately, this is part of an ongoing matter involving the last negative review left by Matanat Taghiyeva also known as Matanat Taghiyeva Dolati, whose husband has recently directed aggressive and inappropriate behaviour towards our staff.
We take the safety and well-being of our team seriously and will be addressing this through the appropriate legal channels. While we always welcome genuine feedback, we strongly believe this review does not reflect an actual customer experience and is part of a broader pattern of unjustified personal targeting.
Our team remains committed to providing excellent service and professional conduct at all times.
Big thank you to Viktor for doing an…
Big thank you to Viktor for doing an amazing job of cleaning the carpet on both our staircases. All the marks have disappeared and the carpet on the staircases looks new again. Would definitely recommend.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Privisha, thank you for the fantastic feedback! We're so pleased to hear Viktor did an amazing job and that your stair carpets look like new again. We'll be sure to pass along your thanks to him. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Very disappointing experience
So, I had left a negative feedback for this company — and rightfully so, because their prices were unreasonable (£45 excluding VAT for just one stair). This was my personal opinion, and I have every right to share a review — no one can take that away from me.
At the end of the cleaning, I had a sincere conversation with one of the staff members, and because of his polite attitude, I decided to delete my negative review out of respect for him.
However, after he left, a woman named Natasha called me and threatened me, saying that if I didn’t remove the review within 24 hours, the manager would take legal action against me.
She pushed me to the point where I decided to post the negative review again. I’ve never seen anything like this anywhere in the world — a company calling a customer and threatening them with legal action just for leaving a review.
Honestly, I had deleted my first review because of the politeness of the worker, but I did not expect to be harassed and threatened afterward by Natasha. Apparently, such things do happen.
I regularly hire carpet cleaning companies and have my carpets cleaned, but I will never use this company’s services again.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Dear Mata,
We take all customer feedback seriously, but we strongly dispute the accuracy of your review. Based on our internal records and the details of your service, the claims made are factually incorrect and do not reflect the events as they occurred.
We consider this review to be misleading and defamatory. As such, we respectfully request that it be removed or amended to accurately reflect the facts. If this is not resolved promptly, we will have no choice but to refer the matter to our legal team to review the appropriate next steps.
We remain open to resolving this amicably and are happy to discuss the matter further with you directly.
Regards,
Carpet Bright UK
Absolutely chuffed with the results
Absolutely chuffed with the results. Carpet smells so fresh and looks cleaner than when I had it laid.
The technician john was extremely polite and friendly and I could tell he takes so much pride in his work.
Will be definitely using again. Also the price was very good for such a professional job.
Thank you carpet bright.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Mark, thank you so much for the fantastic review! We're thrilled to hear you're so pleased with the results - it’s great to know your carpet looks and smells better than ever. John will be delighted to hear your kind words; he truly does take pride in his work. We really appreciate your support and look forward to seeing you again next time. Thanks again from all of us at Carpet Bright UK!
Refused to take responsibility for marks left
I’ve been a repeat customer of Carpet Bright but won’t use them again as I now know that they will not take responsibility if they make a mistake. I had my sofa cleaned (all fine with this) but unfortunately the technician stained the carpet in the communal stairwell while doing it. I raised this with Carpet Bright and expected it would be dealt with promptly and professionally. I was told the stain was there already and then the manager ‘offered to help’ by quoting for the cleaning of the stain. Not only is the company saying I am a lying about the stain (I am up and down the stairs several times a day so would know better and given it was such a large and obvious stain right next to the electrical outlet where the machine was plugged in, you would think that the technician would think to mention it if they’d seen before starting work so as to avoid a dispute) but they are also choosing to put a short term gain (i.e. the cost of carpet cleaning) over my potential continued repeat business. So in short, they might do a good job but if something goes wrong you will be left in lurch.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Dear Jennifer,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear you were disappointed with your recent experience, especially as a repeat customer — we value your loyalty and take concerns like this seriously.
We want to clarify that our technician followed all standard procedures during the visit and noted that the mark in question was already present prior to starting the job. At no point during or after the clean was any damage caused by our equipment or technician. Nevertheless, in the spirit of goodwill, we offered to help by quoting for a clean of the communal area - not to dismiss your concern, but to provide a practical solution.
We absolutely do take responsibility when genuine mistakes occur, but in this case, we could not find any evidence that the mark was a result of our visit given our machine was on the ground floor. We're sorry that this situation has left you feeling unsatisfied and hope you can understand that we must base our decisions on the facts available.
We sincerely appreciate your past business and are always here if you’d like to discuss this further or reconsider in the future.
All the best,
Carpet Bright UK
Brilliant service as ever from Alvin
Brilliant service as ever from Alvin. Perfect
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Rachel, thank you so much for your kind words! We're delighted to hear you had another great experience with Alvin - he’ll be thrilled to know his service continues to impress. We truly appreciate your continued support and look forward to seeing you again!
Brilliant cleaning
Mike came this morning.
Bang on time and totally revived a 25yr old sofa and 15yr old rug.
It all looks great. I was amazed at how all the liquid was sucked up.
Thanks
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Helen, thank you for the lovely review! We're so pleased to hear that Mike was right on time and worked his magic on your sofa and rug - it's always satisfying to see those older pieces brought back to life. We’ll be sure to pass on your kind words to Mike. Thanks again for choosing us!
Brilliant service
Brilliant service - thank you Alvin! Saved the carpets. We will definitely be booking to have the rest of the house done soon!
11. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Liz, thank you so much for your kind feedback! We're thrilled to hear Alvin was able to save the carpets - he’ll be so pleased to know his work made a difference. We really appreciate your support and look forward to helping with the rest of the house soon!
CarpetBright
Arrived on time, polite, professional and tidy. Clearly explained drying times and carpets looked great and have a nice fragrance to them. Would definitely recommend.
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Steve, thank you for the great review! We're so pleased to hear you were happy with the service - from our punctuality and professionalism to the fresh, clean results. It's always our goal to leave carpets looking and smelling their best. We really appreciate your recommendation and hope to see you again in the future!
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