Mike from carpet bright has just finished cleaning our lounge carpet. He has done an absolutely wonderful job.He has removed tea and coffee stains and glue stains. I would definitely recommend Mike an... Se mere
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Se, hvad kunderne siger
Very impressed, Zac arrived early and was so nice, polite and respectful. He got straight on to work and our lounge carpet and 2 big rugs look brand new! Would definitely recommend Carpet Bright and... Se mere
Virksomheden har svaret
I was so impressed with the service we received today. The technician called and messaged to let me know he would be early if that was ok with us which it was. We showed him around when he arrived and... Se mere
Virksomheden har svaret
Today ViKtor came to clean our living room carpet, stairs and landing. Also two low Victorian chairs. ViKtor was charming and professional from the start and always polite and considerate.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Carpet Bright UK
Skrevet af virksomheden
Carpet Bright UK offers exceptional carpet, rug, curtain, mattress and upholstery cleaning services to domestic and commercial customers across London and the Home Counties.
We're a professional carpet and upholstery cleaning company established in 1995. We offer fast, effective, and affordable cleaning solutions with long-lasting results, working closely with our customers to ensure their individual needs are met. Our industrial steam cleaning machines and team of certified technicians guarantee high-quality workmanship with every clean.
Why use Carpet Bright UK?
We only use eco-friendly natural cleaning solutions. Our super-quick carpet-drying system works within two hours. We will never pressure you to buy or offer you a service you don’t need. Our certified team takes pride: you’re guaranteed a great job on the day.
Carpet Bright UK’s technicians offer exceptionally high standards of customer service. We’ll always tell you clearly what we’re going to do before we start. We’ll make sure to arrive on time: punctuality is our watchword. We offer a no shrinkage guarantee. We are fully insured.
Areas We Serve
London, Kent, Surrey, East Sussex, West Sussex, Berkshire, Buckinghamshire, Hertfordshire & Essex.Kontaktoplysninger
Storbritannien
- 02030115590
- info@carpetbright.uk.com
- carpetbrightuk.com
4,8
Fremragende
2 t anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely outstanding highly…
Absolutely outstanding highly recommended
6. maj 2026
Uopfordret anmeldelse
Carpet Bright
Mike from carpet bright has just finished cleaning our lounge carpet. He has done an absolutely wonderful job.He has removed tea and coffee stains and glue stains. I would definitely recommend Mike and Carpet Bright to anyone.
4. maj 2026
Uopfordret anmeldelse
Poor communication, poor customer service.
On 27 March 2026 Zac Dimitrov of Carpet Bright visited my home to clean the carpets. My front door step had just been replaced less than 24 hours earlier with a new sandstone step which cost me £2150. Mr Dimitrov left two wet buckets on my new door step leaving ring marks. I asked him "What is this?" he replied "Water". Inside the buckets he had containers of liquid cleaner, or solvent of some sort. He cleaned the carpets effectively. After he left, the marks on the step remained. I tried to scrub them with water. They remained, which proves the marks were not made by water. They were made by a different fluid from water.
On 31 March I lodged a complaint. I received a reply from Natasha Alleyne who told me the issue would be referred to the senior management team. Today is 27 April; I have not received a reply. My builder returned and was able the grind down the new step to below the depth of the stain, thereby solving the problem.
To conclude: Carpet Bright are competent at cleaning carpets. They failed to solve a problem caused by them. Their customer service could not be worse.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hello Paul,
Thank you for taking the time to leave your feedback, and we are truly sorry for the experience you have had. We want to sincerely apologise - both for the damage caused to your new doorstep and for the unacceptable delay in following up on your complaint. This is not the standard of service we expect from our team, and we completely understand your frustration.
We are glad to hear your builder was able to resolve the issue, however we would very much like to speak with you directly to discuss this further and make things right. Please do not hesitate to contact us on 020 3011 5590 and ask for a member of our senior management team, who will be happy to assist you.
We hope to have the opportunity to restore your faith in us.
All the best,
Carpet Bright UK
Damaged Rug and No Response from Customer Service
I entrusted this company with an expensive rug, providing full manufacturer details and confirmed material specifications. It was returned in a damaged condition, with clear colour run and fading that was not present beforehand.
More concerning is the complete lack of response from both Customer Service and Management despite multiple attempts to contact them.
The company does not appear to hold TrustMark or other recognised certifications that offer customer protection. I have also since found similar complaints from other customers, suggesting this may be a recurring issue.
I would strongly advise caution when using this service, particularly for valuable items. This has not been resolved since November 2025
11. november 2025
Uopfordret anmeldelse
Great service and carpets look fab
I was so impressed with the service we received today. The technician called and messaged to let me know he would be early if that was ok with us which it was. We showed him around when he arrived and he got on with the job. He was very friendly, knowledgable and chatty which put us at ease. I would definitely recommend this company and especially Daniel our technical.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for the wonderful review! We love hearing that Daniel went above and beyond - giving you a heads up before arriving early is exactly the kind of thoughtful service we encourage from our team. It's great to know his friendly and knowledgeable approach put you at ease throughout. We'll make sure he sees your lovely feedback! We hope to see you again soon. 😊
Very impressed
Very impressed, Zac arrived early and was so nice, polite and respectful. He got straight on to work and our lounge carpet and 2 big rugs look brand new! Would definitely recommend Carpet Bright and we will be using them again.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for the lovely review, Deborah! We're thrilled to hear that Zac impressed from the moment he arrived and left your lounge carpet and rugs looking brand new - what a result! We really appreciate the recommendation and look forward to welcoming you back again. We'll make sure Zac sees your kind words! 😊
Quick professional service
Quick professional service. Adriano was polite, very pleasant and respectful of our home. Good quality of service, carpet looks great! Would recommend.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Mark, thank you for your kind review! We’re really pleased to hear you were happy with the service and that your carpet is looking great. Adriano will be delighted to know his professionalism and care made such a positive impression. We truly appreciate your recommendation and hope to be of service again in the future!
Always very happy with the service…
Always very happy with the service Carpet Bright provide. Today cleaned were carpets and mattresses all have come up as good as new!
Thank you Dan
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Ashleigh, thank you for your lovely review! We’re so pleased to hear you’re always happy with the service and that your carpets and mattresses have come up like new again. Dan will be delighted to receive your thanks. We really appreciate your continued support and look forward to helping you again in the future!
Paint Spillage in Car
We had a paint spillage in our car. We called on the Saturday at 11:45am and were booked in for Monday afternoon. I received a call from Daniel asking if he could come over that day and clear the pain t as he was worried it would not clear properly if left too long. He was over by 12:30pm and had cleaned it all up by 2:30pm. Amazing service. Very happy to recommend to anyone.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Graham, thank you for your fantastic review! We’re so pleased we could act quickly to help with the paint spillage and prevent any lasting damage. Daniel will be delighted to hear his proactive approach and quick response made such a positive difference. We really appreciate your recommendation and are glad you were happy with the service!
Great job done. And highly recommend
Dan was brilliant - carpets smiled brightly
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Jon, thank you for your great review! We’re delighted to hear you were pleased with the results and that Dan made such a positive impression - we love the idea of carpets “smiling brightly”! 😊 We really appreciate your recommendation and hope to be of service again in the future.
Worth every penny
A little pricey, but worth every penny. Brilliant service, both on the phone and on the day. Clearly laid out prices, and quick turnaround- very professional cleaner, super polite and informative. My carpets are squeaky clean!
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you, Eric, for your fantastic review! We really appreciate your honest feedback and are so pleased to hear that you found our service worth every penny. It’s great to know our team made a strong impression both on the phone and on the day, and that everything from pricing transparency to the quick turnaround met your expectations. We’ll be sure to pass on your kind words to the technician as well - enjoy your clean carpets, and we hope to serve you again in the future!
Today ViKtor came to clean our living…
Today ViKtor came to clean our living room carpet, stairs and landing. Also two low Victorian chairs.
ViKtor was charming and professional from the start and always polite and considerate.
We are so happy that our white carpet is clean and fresh again. ViKtor did a brilliant job and we cannot praise him more highly.
Thank you
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how pleased you are with the results and that Viktor made such a positive impression with his charming, professional, and considerate approach. It’s fantastic that your living room carpet, stairs, landing, and chairs are all looking fresh again - especially bringing a white carpet back to life! We truly appreciate your kind words and recommendation, and we’ll be sure to pass your praise on to Viktor. Thank you again for choosing us!
Would like to recommend Daniel Umney.
Would like to recommend Daniel Umney.
Cleaned our 3 settee recliner sofa and chair plus 6 dining room chairs.
Really nice guy very friendly.
Done a fantastic job in cleaning all, great result. Thank you
Would highly recommend.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Mrs Gilbert, thank you so much for your wonderful feedback! We're delighted to hear that Daniel did such a fantastic job cleaning your sofa, chair, and dining room set - it's great to know you were happy with the results. We'll be sure to pass on your kind words to him, and we really appreciate your recommendation. We look forward to helping you again in the future!
Dan when up and be on today Top job
Dan when up and be on today Top job. Definitely recommend to anyone. Will be using again.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Luke, thank you for your great feedback! We're really pleased to hear Dan went above and beyond and delivered a top job. We truly appreciate your recommendation and look forward to helping you again in the future!
Professional Carpet Service
Really happy with how everything turned out. Alvin cleaned the rug, bedrooms, and hallways and did a great job getting rid of stains.
He was friendly, easy to talk to, and clearly knew what he was doing. I’d definitely recommend him and would use him again.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Cay, thank you for your wonderful review. We're so pleased to hear you were happy with the results and that Alvin did a great job cleaning your rug, bedrooms, and hallways while successfully removing the stains. It's great to know he was friendly, approachable, and professional throughout. We really appreciate your recommendation and look forward to being of service again in the future.
Viktor came to clean my sofas rug and…
Viktor came to clean my sofas rug and cushions . As ever he did a brilliant job arrived on time and was so friendly and professional I would certainly recommend Carpet Bright to anyone .
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for your kind review. We're delighted to hear Viktor delivered another brilliant service and that you were happy with the cleaning of your sofas, rug, and cushions. It’s great to know he arrived on time and provided a friendly and professional experience. We truly appreciate your recommendation and look forward to helping you again in the future.
Very efficient
Very efficient. The gent was polite, clean, tidy & a thoroughly good job was carried out. It’s nice to have our carpets clean again.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Kelly, thank you for your lovely review. We're really pleased to hear you found the service efficient and that our technician was polite, clean, and tidy while delivering a thorough job. It’s great to know you’re enjoying having your carpets clean again. We appreciate your feedback and hope to be of service again in the future.
Amazing results, smells unreal - return customer.
Third clean with carpet bright last week for a full end of tenancy carpet clean.
Very happy once again, carpets looks brand new and smell great. The engineer took time to go over stubborn stains and took pride in his work.
A viewer even stated “are the carpets new”
Will not hesitate to use Carpet Bright again.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Steph, thank you for your amazing review and for choosing us again. We're so pleased to hear you were happy with the results of your end of tenancy clean and that your carpets are looking brand new and smelling great. It’s fantastic to know our technician took extra care with the stubborn stains and took real pride in the work, and even better that it impressed your viewer. We truly appreciate your continued support and look forward to helping you again in the future.
4stars don't over egg what you can do
The reason for 4 stars is that I was lead to believe that they would get all the stains out but they didn't get them all out but then the carpet is 20 years old so they did what they could and I'm fairly happy with that but next time don't over egg what you can do
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Hi Sheila, thank you for your honest feedback. We're pleased to hear you were fairly happy with the overall result, especially given the age of the carpet. We do always aim to achieve the best possible outcome, but some older or set-in stains can be permanent. That said, we really appreciate your comments regarding expectations and will take this on board to ensure we communicate more clearly in the future. Thank you again for your feedback and we hope to be of service again.
Second visit & Alvin was a Star again!
This is the second time we have called out Carpet Bright to help us with some carpets and we specifically asked for Alvin who came the first time.
We asked for Alvin as he gives us confidence that he will do everything in his power to leave the carpets as clean as is physically possible and once again we were not disappointed with the result!
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Carpet Bright UK
Thank you for your wonderful review and for choosing us again. We're delighted to hear you specifically requested Alvin and that he delivered another great result. It’s fantastic to know he gives you confidence and always does everything possible to get your carpets as clean as they can be. We truly appreciate your continued support and look forward to helping you again in the future.
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