Ordered diffuser reluctantly as the delivery time seems excessive. Well after buying a new vehicle thought I would treat myself. Anyways waited patiently after the ETA day passed and still nothing.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was uncertain about purchasing this thinking it wouldn’t smell like the perfume at all, boy was I wrong! It’s 100% exactly the same as black opium and my car smells amazing! It’s as though I’ve spra... Se mere
After finding car cologne on Instagram, I decided to try their Dior savauge inspired card freshener. So I ordered 2 of the savore card fresheners. My order arrived and I couldn’t wait to get one in... Se mere
Amazing product! I’ve tried a few different products from Car Cologne and I can honestly say all premium quality! It’s also backed by amazing customer service, polite, professional and fast shipping!... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.
Kontaktoplysninger
Unit 10 Saracen Way, PE1 5WS, Peterborough, Storbritannien
- contact@carcologne.co.uk
- carcologne.co.uk
2,9
Middel
173 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The best product on the market…
The best product on the market personally, Iv tried many in my time but car cologne is top tier. As a smoker refresh’s my car each and every time.
29. januar 2024
Uopfordret anmeldelse
Don't buy the mist diffuser
I purchased the fragrance mist diffuser for my car as it looked a great product.
I ordered it no issues with delivery.
I charged the product as per instructions and it initially worked perfectly then it stopped putting the fragrance out the very next day a complete waste of money.
I emailed them and they took days to reply and now heard nothing I will be binning this product.
3. februar 2024
Uopfordret anmeldelse
All good with products and shopping experience running good as per star rating given
Everything running smoothly and correct when ordering ,no problems
7. februar 2024
Uopfordret anmeldelse
Besvarelse fra Car Cologne
Hi Clive,
Thank you for your order. We're sorry to hear you order hasn't arrived however, parcels that go missing whilst in transit are out of control as we do not physically deliver the parcels ourselves and rely on a third-party courier company to do this (Royal Mail). You have been in touch with our customer service team who have responded to you within a timely manner advising to allow up to 10 working days at most, as they can sometimes turn up a little later than usual. If it doesn't turn up, we can then send out a free replacement and pursue your initial order with Royal Mail.
We also noticed you've ordered with us several times before and had no issues, so would appreciate if you could also leave us reviews for your previous orders too. Many Thanks :)
Perfect for you car i definitely…
Perfect for you car i definitely recommend
15. januar 2024
Uopfordret anmeldelse
Update regarding my previous post
Update regarding my previous post, just to re-enforce my suggestion never to use this company.
On posting my first Trustpilot entry, the company denied I had been a customer of theirs however after forwarding proof of my purchase, my post was allowed to be published.
They then agreed for me to return the faulty diffuser. This was done well before Christmas however, many emails later, I had a response from Car Cologne at the beginning of this week apologising for they delay but they were waiting for new stock. This would indicate that the diffuser I returned was in fact faulty.
Yesterday, I recieved a parcel from Cat Cologne and on opening it found that it is the original faulty diffuser I retirement to them as it had a small mark on the base that I put on it for just this reason.
Low and behold, after testing this, it is still faulty and the company have merely kept the faulty goods and then returned them to me.
This is the level of company your dealing with, if your lucky to get a diffuser that works, then I'm sure customers will be happy however, for those of is who have any issues are fighting an up hill battle to get any sense from Car Cologne customer services.
They lie, by saying they are waiting for new stock when they are just delaying dealing with my issues.
They lie, they are sending a replacement when they don't and end up reporting the original faulty item, so faulty.
As previously stated, there are many other companies that do similar or better car Diffusers so I would seriously consider using them before using Car Cologne.
26. januar 2024
Uopfordret anmeldelse
Besvarelse fra Car Cologne
Mr Kelly,
We're sorry to hear of your recent experience with us. Upon liaising with the team, we can confirm you were called and spoken to and we arranged to inspect 1 out of the 2 diffusers you ordered as it was faulty. We received it back, and replaced the top section of the diffuser as this is where our technicians established where the fault was. This was also tested prior to re-sending you the diffuser - with parts taken from brand new stock which arrived this week from our manufacturers. We wouldn't provide a returns label, spend time diagnosing the fault, replace the parts, pay for postage to return the product to you all to send back the exact same diffuser - it would be illogical.
With regards to your previous Trustpilot review, yes we did request information from you purely because 'W KELLY' doesn't exist on our systems as the order has been placed using a name beginning with B.
We don't always get things right however, to say that we haven't tried to assist you to resolve this matter would be unfair to state. We have been liaising with you via email and telephone to help resolve the issue at hand and are still happy to assist you. Feel free to call us on the mobile number our team contacted you on.
Kind regards,
CC Team
TOTAL COWBOYS BUT ONE FROM CEENIU INSTEAD BRILLIANT
TOTAL COWBOYS. SENT BACK AS YOU HAVE TO POWER IT UP EVERY TIME YOU GET IN THE CAR. i THOUGHT IT WOULD SWITCH ON AUTOMATICALLY. i GAVE THIS REASON WHEN RETURNED. GOT AN EMAIL SAYING THEY HAVE RECEIVED IT BACK BUT THAT THEY DONT SAY ANYWHERE THAT IT SWITCHES ON AUTOMATICALLY(NOR DOES IT SAY YOU HAVE TO SWITCH IT ON EVERY TIME) THEY SAID THEY WONT GIVE ME A FULL REFUND AS I HAVE USED AND THEY ALSO WANT A RESTOCKING FEE AND HAVE ONLY OFFERED ME A 50%REFUND. HAVE HAD TO CONTACT PAYPAL TO SORT THIS OUT. NOT WORTH THE BOTHER
3. januar 2024
Uopfordret anmeldelse
Besvarelse fra Car Cologne
Hi Darren,
Sorry to hear of your issues. Unfortunately, we can't accept a returns on products that have been used or activated which is why you were offered a partial refund. Had you contacted us prior to sending your Electronic Diffuser back to us, we would have informed you of this and looked to reach a sensible resolution with you. However, you purchased an Electronic device so of course, it will need powering on as it has a battery - similar to any electronic device. You could leave it on constantly but this would drain the power as well as the fragrance oil. Our website gives a detailed, written overview of the product itself showing the on/off button as well as a video showing how to use the product.
We're sorry we couldn't meet your expectations on this occasion.
Kind regards,
CC Team
We're do I start with Car Cologne…
We're do I start with Car Cologne Customer Service is absolutely shocking I purchased car defuser for Christmas never worked contacted them three times twice on there contact us page on the website all they say is send video did this you never hear from them again I even opened up a dispute with PayPal they replied saying guess what send us a video crazy to run a business like this disgusting
to sum up Do Not Purchase Anything From Car Cologne
12. december 2023
Uopfordret anmeldelse
Besvarelse fra Car Cologne
Hi Michael,
Sorry to hear of the issues with your Electronic Diffuser. Our team have already sent you a return label so that we can inspect your diffuser and resolve the issue and/or issue a replacement.
Once we receive the diffuser back, we would be happy to replace or refund at your request.
Kind regards,
CC Team
Disgraceful company
Disgraceful company
Zero customer service
Took my money and not sent anything and refuse to answer emails
Do not use
16. december 2023
Uopfordret anmeldelse
Besvarelse fra Car Cologne
Hi Ashely, you ordered on Saturday 18th December and your order was delivered Saturday 23rd December which is within the 3-5 working day delivery timescales stated on our website so we are slightly confused as to why you have left this review. In addition, your emails, DM's and comments were all responded to.
Excellent
The customer service is outstanding and the product excellent . I bought this after spending a lot of money on car airfresheners wich only last about a week i bought the car mister delux with the oils and my car smells brilliant every time i get in it and the oils last for weeks
7. december 2023
Uopfordret anmeldelse
Best on the market 💯
15. november 2023
Uopfordret anmeldelse
Long lasting scent
Long lasting scent
Amazing. My car now smells like my aftershave- sauvage. I bought the 3 scents box- one for my car, one for the wife and a spare. They are genuinely next level. Forget the rest- buy from these. They really are the best
9. oktober 2023
Uopfordret anmeldelse
So pleased
So pleased
The set was purchased as a gift for someone who is absolutely thrilled with it and says the smell is amazing. Thank you.
13. oktober 2023
Uopfordret anmeldelse
Contacted car cologne about car mister…
Contacted car cologne about car mister not working these things are not cheap £49.99 they offered me 20% off another one absolute joke of a company don’t go near them bad experience
17. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Car Cologne
Hi Brian,
After several emails trying to resolve your issue for a product purchased almost a year ago (28th October 2022), we are disappointed to see if you have still chosen to leave a negative review after having one bad experience from 13 orders with us. Not only did we offer the discount code to you, but we also offered to try and diagnose/fix the diffuser if you sent it back to us. Unfortunately, like any other business, we aren't able to offer blind refunds or replacements, especially after a product has been used for circa 12 months.
That being said, we're still happy to assist you and resolve the issue if you are willing to return the diffuser to us.
Kind regards,
CC Team
Never disappointed with the products
Never disappointed with the products. Heard of you guys on Calvin's channel years ago. Really happy with the car diffusers.
13. september 2023
Uopfordret anmeldelse
DO NOT BUY UNDER ANY CIRCUMSTANCES!
UPDATE: THIS STUFF HAS NOW LEFT A MARK ON THE LEATHER SEATS OF MY CAR. DO NOT BUY UNDER ANY CIRCUMSTANCES.
I will start by saying I normally love all the scents and products from CC, but the mist is a complete waste of money.
I was gifted a bottle by my wife, but to be honest I don't know who is more upset about how rubbish it was.
Firstly I can't identify which smell it's supposed to be. Secondly it says on the box that it "lasts 24-48 hours" but that is absolute rubbish...it barely lasts 30 minutes in my car.
It says 3-5 sprays in the footwell...I've done 5 sprays in every footwell in my car...that's 30 sprays in total...and it still doesn't last more than half an hour.
Will I buy from CC again... probably...but never wasting money on a mist again!
Funnily enough, giving them a 1 star rating means your review will not be posted on their website...
21. juni 2023
Uopfordret anmeldelse
Besvarelse fra Car Cologne
Hi Qamar,
We can see you are a long-standing customer of ours and have placed 4 orders since 2020 yet have not left any reviews for your previous purchases. We also cannot see a Car Mist in any of your orders either. However, the Car Mist specifically states it will last "up to" 24-48 hours. This will vary depending on the fragrance chosen and of course the environment/conditions of a vehicles interior. There is also a clear warning label printed on the packaging of the of the Car Mist advising not to spray the product directly onto textiles. If you have sprayed this on the leather seats or in their direction, you have disregarded the warning label. Any product containing pure fragrance oil and alcohol will without doubt damage textiles.
If you require any further assistance pleas email contact@carcologne.co.uk
Kind regards,
CC Team
Great product great customer service…
Great product great customer service and will always buy from these guys, also not to mention how premium they are
9. juli 2023
Uopfordret anmeldelse
Received the 1 million air freshener…
Received the 1 million air freshener and car mist from my daughter for fathers day smells amazing! Cant wait to try the aventos 1 plenty of fragrances to choose from
30. juni 2023
Uopfordret anmeldelse
Amazing service and very quick delivery!
4. juli 2023
Uopfordret anmeldelse
I have purchased from This company …
I have purchased from This company before and have had good Products from the company. Definitely would buy again
9. juni 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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