CarbZone Anmeldelser 

Food is fine but customer service and delivery is absolutely shocking. My last order took three weeks to sort out, and CarbZone customer support were terrible. I have just spent an extra £8.99 to get DHL delivery rather than Evri, but they just kept the £8.99 and shipped with Evri instead.

Last time I vowed I would never order again but I caved in, but seriously this will be the last.

Rubbish service, they dont reply at all.

Sent protien shake that was 8 months out of date. When I eventually received a reply from the online chat, they agreed to send a replacement, amd guess what, it was also 8 months out of date.
Now they won’t answer on the online chat.

I’ve regularly ordered from Carbzone for the last two years. Love their products. Never ever had any issues, apart from sometimes they are out of stock, so when it’s in stock I grab what I can. The toasties and wraps and rice are my go too thing. And delivery has always been quick. Very surprised at the bad reviews,

I've had my order which has missing items. It took 5 days for them to let me know they have out of stock items. In total I have received my order in 10 days. Upon receiving the package realised that another item is missing from the order. Notified the company and waiting. I wouldn't order from this company again as it is not making the life easier.

Do not order from this company. Products are well past their use by date. Blueberry bread had no date stamps so could not trust it. Sweetener was dated May 2022 (received April 2023). Sent photo of the date to customer service and was met with a really bad attitude and told I was wrong. Won't be ordering again.

I paid 42.85£ and received products worth less than 25£. It’s been two months since I complained and still haven’t had any resolution.
It’s unbelievable that a company can get away with this!
Do not order from this company!

I am a regular customer and have always had excellent products and customer service. I regularly order their low carb tortillas which make my Keto diet so much easier to stick to. I’ve tried making my own and absolute disaster so ordered some from Carbzone and they taste amazing and only 4g carbs per wrap. I’ve also tried the pasta at 6g per portion and tastes identical to real pasta. I can also vouch for their customer support as my order this week was missing 2 packs of wraps but they answered quickly and have sent me out the missing items without any fuss. After reading these other reviews I was a little worried but Carbzone came through and were professional and efficient in rectifying the issue. Will 100% keep using them and recommending them in all my Keto groups. Excellent company and staff ⭐️⭐️⭐️⭐️⭐️

Crispbreads arrived in lots of pieces. Contacted customer services and requested refund or replacement after sending photos. This was the response. "The smaller pieces are usually a perfect mouthful and should be enjoyed as is or with some topping of your chosing. WE DO NOT REFUND FOR THIS PRODUCT BEING DELIVERED IN SMALLER PIECES"
Unfortunately the smaller pieces are crumbs and could never have a topping on them. I certainly wouldn't recommend them to anyone.

The worst company I have ever come across.Complete rip off merchants

If I could leave 0 stars I would. Honestly never dealt with such an incompetent company. My order got “lost”, long story short I’ve been loading with them for weeks about this and just got told to wait longer and my order had been dispatched minus one out of stock item, once again no delivery so I check again and ask to open a complaint and there complaint handling procedure as is standard protocol for any reputable company-nothing other than thank you for you patience (when it’s very clear at this point all patience is gone).so after being told several times my order is on the way again and still no refund for the out of stock item I eventually get a tracking number for the items that were resent “last week” and low and behold the shipping order had only just been created minutes before so not only is the customer service non existent they are liars too. Avoid at all costs.

do not buy from carb zone. Besides from the HORRIBLE customer service their food is disgusting ive not found one thing that is worth it or tastes nice. The bread is vile i physically cant swallow it because the taste and they make it look much bigger in the pictures than what it actually is. The bread is insultingly tiny, its no wonder is is low carb as there's only a mouth full of bread. Just go to any super market bread and cut it into quarters that's the same size as the carbzone bread.

You can also buy low carb products on a***on and save you dealing with this company.

Massively overpriced and horrible customer service. They take no responsibility for the delivery company so if they lose the delivery or are late even by 6 weeks carb zone take no responsibility and wash their hands. They do not offer a free return or the option to return.

My food also arrived 3 weeks late even though I ordered premium. and I didn't even get offered an apology or discount on next order it was like trying to get blood from a stone.

Very good product and delivery in the UK but extremely poor communications!

I'm telling you guys now, if you want to buy keto stuffs do NOT buy it from carbzone. I wish I didn't myself. Delivery is promised 2-3 days and I received nothing 1 week and a bit later. They have not even DISPATCHED the order or packaged it and when I asked them why, they claimed it's due to fraud protection. Get a load of that. Looks like either I cancel my order, or wait hopelessly for my items. PLEASE listen to these reviews, and don't learn the hard way like I did.

Absolutely horrible company! Avoid avoid avoid! I never ever leave any reviews, but feel like it’s my duty with this company, i placed an order 2 weeks ago, and got 3 notification that they tried to deliver but no one was home, I was home as I work from home and never seen a delivery guy try to deliver anything, when I emailed them that said the parcel got lost and they will send a replacement, fair enough I thought, that was last week, still nothing.. when trying to contact them by chat twice letting them know I still did not receive anything, they ghosted me and ignored the messages, no response, didn’t get my delivery or replacement delivery and I paid money! This is absolutely appalling, I have no other choice but to take them to court, AVOID AT ALL COST

I've been using the large wraps for last year or so. They were not in stock, so ordered small wraps direct from them, with bread & pasta.

1. Order was significantly delayed. I had nothing from Carbzone telling me WHY. On contacting them, via chat, they tell me it has been flagged automatically by some computer software as matching a 'fraudlent' order. After confirming I did make the order they dispatched it from the warehouse. But they said it wasn't their fault and out of their control - they took ZERO responsibility. If I had not contacted them, I would never have had my order.

2. I ordered multiple packs of tortilla wraps. Each and every pack was faulty. All were squashed badly together, and impossible to seperate. I took photos of the evidence - tortillas with massive holes in, and squashed etc. Requested a refund and I've heard nothing after several days from customer services HUGE waste of time and money.

AVOID, they are not likely to try and make right any issues you have if you experience any. It is not the first time I've had squashed tortillas - I've let them off many times, larger ones sometimes can be salvaged but smaller ones not at all.

3. They put the majority of allergens in bold e.g. sesame, soy etc, they failed to identify whey powder (cow's milk) in bold - a known allergen. This was on their bread. I'm SEVERELY allergic to cow's milk and carry an Epipen this isn't good enough. It's flat out dangerous. I'm likely to report this.

AVOID AVOID AVOID . Customer service regarding a completely damaged large order is absolutely SHOCKING. They treat you like a thief and then Completely ignore you . I have no other option but to take them to court . This experience was so shocking that I’m too worried to even eat their food .

Products turned up damaged. Tried to contact them many times and their customer service completely ghosts you.

They have a uk website but contact number goes to a non-english answer machine.

AVOID AT ALL COSTS!!
Our order was placed over a month ago and we still haven't seen it!
The customer service just keep saying that it 'will be despatched in the next few days'!
Also be aware that it may have a UK web address but the only phone number has a Swedish prefix!
Hopefully we will get our refund sooner that we got our goods which to be honest wouldn't be difficult.

I just received my order and it is half eaten/damaged by mice. There is a big hole in the box and all tortillas are either half eaten by mice or their bags are torn apart. I contacted EVRI the delivery company and they are not taking any responsibility. Contacted Carbzone and no response from them so far. 'Disappointment' is an understatement. This is absolutely filthy and disgusting. Either their stock room is infested with mice or EVRI's depot is- either way, this is disgusting!