Capita Anmeldelser 

Got to be a zero star. The way this company has won a contract to administer the pensions of civil servants only to not deliver a service blame others and put the mental and physical well being of hard working people who expect their pensions to be be paid on time is utterly shameful.

Poor IT system
Incorrect data
Data breach
Paying people with no documentation
No response to customer contact
Terrible wait times on phones often being cut off
Having to be bailed out by existing civil servants to get on setvice track bailed out by uk tax payer
Providing misleading and incorrect data in updates
Not putting customers at the heart of what they do
Causing terrible pain to widows and widowers who are waiting for bereavement benefits
Causing undue stress for people who are ill and have been retired on ill health grounds
The list goes on , 6 months in now still awful

I have been waiting months for a reply and still nothing!! Even with my MP involved, they still don't reply. Absolutely shocking company!!

Dreadful. Using backlog from previous provider as an excuse. Its their fault they have a useless portal that is not fit for purpose 6 months after taking on the contract. They had 2 years to plan. Should be stripped of the contract. Applied for pension 6 months ago and nothing.

Disgraceful company who are playing with peoples lives , months down the line still no quote and still no pension , every phone call I make is painful , hours on hold to be told a different story every time ..then their is the worry of my data being leaked as this has only recently happened to many awaiting their pensions

They took over civil service pensions.
They never answer correspondence, never answer phones and don't even seem to react to MP complaints.
There website/portal has nothing on it.
Total shambles.
I am lucky I left and work somewhere else so at least I have an income, compared to other people
Would give minus if I could

If I could give this company 0 I would, have been waiting for my pension for nearly 5 months and yet nothing, no communication, no apology and no replies to the numerous emails sent. This us my money and they are withholding using lack of staff, not knowing the full amount of the task as an excuse, are the government taking them to task, they are not, but why would we expect anything else from our elected leaders.

Absolutely appalling, no response to any emails, phone calls don’t get answered and they keep your pension for months.

I cant give zero stars so had to give 1. Disgraceful company. I am so fed up with waiting for my money that I have paid into. Too much to say on here but others have said it for me. So many of us in the same situation. Sort this mess out capita. Its lives you are messing with!!

absolutely atrocious.No communication, due my pension January 2026 nothing received apart from donʼt call us we will call you. They have raken out contracts they have neither the staff or IT to deal with it.

Unfortunately can’t give zero stars, so it will have to be 1. Appalling company, have plunged thousands of people in to poverty and desperation due to their inept IT and incompetent handling of Cvil Service Pension administration. Unfortunately this is not an isolated incident, their track record for other major IT pension projects is similar. Their senior management then compound the problem by displaying a callous disregard of the human cost of their unprofessionalism, leaving people with no money, some for over a year. Absolutely vile company.

Husband gone partially retired from Civil Service gave 5 months notice ,no quote ,no money. Try to ring have to wait hours,when you get through staff don't know anything. Website not working. Absolutely terrible. Disgrace.

If I could give this shower of a Company a zero rating I would. They have absolutely made a mess of their Civil Service Pension contract and continue to ruin people's lives by not paying their pensions and lump sums. I have complained to my MP to no avail, tried to get information from them using DPA-SAR legislation which they have simply ignored. Just an absolute disgraceful situation and despite pressure from the Government still people's lives are being detrimentally affected.

I f I could score zero I would, unhelpful staff system you cannot log into and staff not telling the truth to get you off the phone when you eventually get through!

Applied for partial retirement Oct 2025 giving 4 months notice as employer requests. Never heard anything at all from them. Rang Capita was on the phone chasing 2 hours 50 to be told you have moved to the retirement team didn’t know anything else absolutely useless

Worst company out there hours wait on phones if you get through staff not fully trained to help with your query

Capita is a company supposedly specialising in Pensions. When they took over administration of the Civil Service Pension Scheme on 1/12/2025, affecting 1.7 mlion civil servants, it quickly became apparent that they could not deliver a service of any reasonable sort. Their new pension portal for members has been unusable from day one, and is not fit for purpose.
The telephone help desk is of very little use.
Meanwhile thousands of retiring civil servants are not receiving their pensions on time if at all.
I personally have been retired since 10th April and have received no documentation on which to make my pension claim. My capita portal login contains no information of any use.
I only wish I could award 0 stars in this review

Horrendous treatment of thousands of civil servants forced to beg for their pensions, being delayed by tactics like asking repeatedly for identifying documents. A pension that should have been automatically paid either at the pension age or early if requested. This is utterly unacceptable. The "portal " is not functioning. The company is an insult.

It's almost 7 months since I retired from the Civil Service and I'm still waiting for my pension. After 34 years in the Service I feel so let down by my former employers and by Capita. If my standard of work over the years had been even a little as shoddy as Capita has proven to be I'd have been sacked. They have a lousy track record for at least the past 10 years. Why on earth were they given the Civil Service Pensions contract? They don't reply to emails. They have no real information to give via phone calls. The Portal isn't fit for purpose and has no information on it apart from my name and my former employers details. I can see my beneficiaries but cannot make any amendments despite many efforts to update details.
They are absolutely crapita!!!

Trustpilot want a date for this 'experience '. It's on-going!

Why does the government keep awarding this company contracts?
I have experienced nothing but incompetence and disgraceful customer service from Capita since they took over the handling of Civil Service pensions. My pension is due and I can't get any information from the portal which is either not working or showing nothing. I have applied to get a quote from them, so that I can claim my pension which is due soon, and have heard nothing! Now, according to their timescales, it will not be paid to me on time

Thanks to the mess Capita, have made of the CS pension, I’ve had to delay going partially retired, after 40+ years service.
I’ve got friends & colleagues who are living on the breadline waiting for what is rightly theirs.
Capita should be held accountable and the government should be stepping in to have this arm of capital disbanded.
They’ve agreed the the cancellation of the RM contract.