Capita Anmeldelser 

The agreed payout date for my pension was 30th April. The disbursement remains outstanding and the provider is currently failing to respond to my emails and telephone inquiries. It makes me wonder why they can't match the consistency i see on, Ṁonetıan....Brief service interruptions are normal but extended payout delays raises questions.

The sooner I can get my deferred pension paid out the better, although I don't hold out much hope that it will be anytime soon; capita customer service is appalling, they don't answer the phone, respond to emails or online enquiries. Truely dreadful, unprofessional and lacking in any empathy or realisation that they are seriously affecting people's lives.

Did anybody from the govt check reviews of capita as it would had save a lot of the problems that the govt is having to solve

I can't get a partial retirement quote so my life is on hold. Many of my colleagues have already retired and haven't been paid a penny. This contract is a total failure. I have Road to Millions to fall back on. Offers strong liquidity features making it an efficient vehicle for capital preservation and emergency access.

I have had to delay my civil service partial retirement due to Capita's inability to administer the civil service pensions. I was due to partial retirement in April 2026, but delayed applying as Capita were taking over, heard many a bad thing about Capita and government contracts. They were supposed to have everything sorted by end of June, I decided to wait further to see if they hit the deadline and if they had I would apply for partial retirement from December 2026. But as expected they missed worse than Messi's penalty. I'm now looking at April 2027, assuming they get their arse into gear. There is a 4/5 month lead in from application to payment, but Capita will turn this into years.

They should have paid my pension on 03/26 and I still haven’t had it and just ignore my emails and calls.

Sent the wrong paper work after my father's death, since January I have made 25+ calls waiting for my dad's pension so I can fly his ashes back to the UK to grieve. Don't understand how it's taken so long to process his claim. I'm waiting for his money so I can get him back to the Uk. Constantly being told it's being fast tracked or escalated, heard nothing more than that. I have emailed been fobbed off with "I will get someone to look" 7 months under capita... A year since my first call.... Awful company. Ruining lives. Causing stress and absolutely heartbreak. Would not recommend

Still waiting for my pension quote applied in Jan 26. Lie to customers when you phone if you can get through. Portal not fit for purpose need the contract taking off them

Unfortunately I am unable to give a minus rating. First call to chase my pension quote,on hold for 2 hours 48 mins, agent couldn't tell me anything. Second call 'only' on hold for an hour. Agent told me that my quote hasn't been prepared and had no idea when it would be. I retire next month, so hugely stressful not knowing when I may finally receive it and get the pension I'm due after 27 years' service

I retired early on the 10/03/2026. I was supposssed to get my pension and lump sum in March 2026. I have not had any money since then. Only a loan from my old department. I am very distressed and stressed. I already have mental health issues, not having any money is agravating these. I also have physical problems stress is not good for asthma or epilepsy

1 Star – A catastrophic failure affecting thousands of Civil Service Pension members

My experience of Capita's administration of the Civil Service Pension Scheme has been nothing short of disgraceful.

After listening to the recent Public Accounts Committee (PAC) and Public Administration and Constitutional Affairs Committee (PACAC) hearing, I was deeply concerned by the picture presented. The reality experienced by thousands of scheme members is very different.

Call waiting times are nowhere near those reported publicly. When you finally get through, call handlers are often unable to provide answers or meaningful updates because they simply do not have the information. I tried to call on Tuesday and after waiting an hour it cut off. Usually I have been waiting for between 3 and 4 hours.

The human impact of these failures is devastating. Bereavement cases have taken months to resolve, with one heartbreaking case where a member died before their pension issues were settled. Ill-health retirees have been left without the income they desperately need. People are facing mounting debts, risking losing their homes, postponing retirement, and suffering unnecessary stress because Capita has failed to deliver a basic public service.

Instead of resolving these problems, members are often given letters to show banks, mortgage providers or creditors explaining that their pension has been delayed. That is not a solution. It does not pay bills or provide financial security.

Capita had over two years to prepare for this contract. Claims that the Civil Service Pension Scheme is too complex simply do not stand up to scrutiny. Capita has previously administered this very same scheme and should have been fully prepared.

The priority now must be to ensure every member receives the correct pension, paid accurately and on time, together with appropriate compensation where Capita's failures have caused financial hardship or distress.

If Capita cannot deliver this contract to the required standard, it should do the honourable thing: admit that it is out of its depth, work with the Cabinet Office to ensure an orderly transition, and hand the service over to an organisation capable of delivering it properly.

Enough is enough. Civil servants have spent decades serving the public. We deserve far better than this.
I retired in February, returning my quote and proof of id and as of July still no pension in payment. I am on anti depressants due to this stress.

Abominable company whose profit clearly come before people's life's

Capita have failed in every way possible to deliver the Civil Service pension, I have experienced over 2 hours waiting time through their call centre, eventually getting to speak to inexperienced, untrained staff who to no fault of their own are incapable of providing answers to the simple questions. Capita’s “innovative” members portal is clunky and fails to provide updates on individual cases which results in pointless chasing through the struggling call centre.
Although I eventually received a pension quote there was a number of required documents missing which has resulted in yet more delays. Retirement should be an enjoyable experience but it has been severely impacted by Capita’s failure to deliver pension quotes and payments since their take over of administration since December 2026.

Don’t even deserve a star. Been waiting over 6 months for my pension and they can’t give me timescale when it will be paid. Absolutely worst company I have ever dealt with.

They have administration of my pension. Their process in providing data and information is hopelessly flawed. It Haa proven to be erratic and deeply erroneous. Contacting them online , via their dedicated portal, has proved incredibly difficult and soul destroying. It's the same just trying to 'phone them. If they answer then its either "I don't know", "passed to admin" or just simply a lie. I despair about my future simply because of this company's utter incompetence.

Terrible administration of CS Pension scheme! No replies, no on line calculator - just do it yourself spreadsheets! Can't get partial retirement quotes so having delay financial and life decisions. Never mind the colleagues that have already retired and not got their pensions! Contract should never have gone ahead!

If no stars were possible thats what they would get. Greedy bunch of charlatans who couldn't manage a pee up in a brewery. You cannot trust a word they say and they have mishandled peoples data by losing personal documents and sending info to the wrong people. Give them a call if you have 3 hours spare. Seriously should not be within a mile of any contracts. They have left the bereaved and sick stranded and do not care about the people who deserve their pensions on time. Lie after barefaced lie

If only I could give a negative star!! This company were completely unprepared to take over the administration of the Civil Service Pension. They do not have a meaningful portal, it does not provide all the required information, has no pension forecast tool. Contacts are not recorded. Paperwork is being sent out without all the relevant pages, goalposts changing regarding ID requirements. Unacceptable delays to all pension applications but especially those bereaved and with life limiting conditions. Untrained call handlers, unacceptable delays in answering calls. Information given at PAC committee has not been accurate. Misinformation given to Ministers. Total lack of commitment to resolving the numerous issues. Failure to accept responsibility for the total failure of the system that they had 2 years to prepare for. Closing cases that have not been resolved! The list of their failures goes on and on.

Capita are simply an exploding clown car of a company. They had over 2 years to prepare for the Civil Service Pension contract and made a mess of it on day 1 (shame on Cat Little and her Cabinet Office senior team for not doing proper due diligence- they were told!). In my opinion Capita have no moral compass and their own internal KPI appears to be solely shareholder dividend value. Chris Clements, representing Capita at the recent PAC, was allowed to further obsuscate and stretch credulity when giving service updates on call times and recovery (the derision from Capita’s victims sitting behind him reveals the true story). The failure of this contract under Capita’s management is astonishing.

I literally cant get my pension administered even though im mandated by the cabinet office as an urgent case..Capitas response....file a complaint!! That wont pay my bills after 8 months of waiting!!!!! Zero stars

The only way this company could improve is by closing. Then civil service pensions would be removed from the clutches of a bunch of idiots who couldnt even find a brewery let alone try to run anything in it. I have never known such incompetence. Do not trust anyone who works for them. Capita trains its staff to lie and dodge the truth