Capita Anmeldelser 

Rude customer service. No idea when their pensions interface will be ready to pay out. I've been waiting for almost 12 months. Not even an apology. Lady on helpdesk called Megan ended conversation abruptly. Possibly because this happens all the time. Poor company, poor management, Bet they wonb'ty even compensate

I have fallen on hard times and my health is deteriorating. I applied to take my deferred pension in March 2026, received an email confirming I would receive a quote within 10 business days. It is now August and I am still waiting for my quote! I finally managed to get hold of a call agent and they showed no empathy. I have been told to be patient, no time frame given as to when I will receive my quote and be able to receive my hard paid for civil service pension. Many of us are struggling to survive, some of us do not have much time left. We deserve our pensions! Capita you have broken my soul.

Question: Why is The Pensions Regulator failing to take action against this dreadful company?
Despite approaches to both the Regulator and the Pensions Ombudsman nothing is being done.
I would encourage everyone who is struggling to receive their pensions to make formal appeals to their local MP to request that no future Government contracts, including contract renewals, are made to Capita.

I have yet again tried to call Capita for 3 business days running... either cut off or time runs out at the end of the day (holding for 1.5 hrs).
Secure messaged them again, no response from June message. Response from today's request for information...'due to the high volume of incoming queries, we're unable to confirm a response timeframe at the moment'...
If you went to your bank to request the money you had paid in, you would expect to get it; if you were on benefits, you would expect payment.
Capita are a disgrace!

I have nothing positive to say about this outfit! They are not fit for purpose! How are they allowed to operate? Life changing call waits. Majority of the staff sound like they rather walk the plank. Obviously under orders what to tell folk, scripted replies and you find very little out. Just train your staff!! Just no organisation from top to bottom. Has to be just about the worst company in the UK!

Shameful!!! Gave required notice of intention to retire back in October 25- still awaiting my quote!!!! All complaints sent are closed citing “resolved” I WISH!!!

Retired in March (4 months ago) and no pension. Unable to contact as phones always busy with long delays. No answers to emails. Absolute shambles of a company.

If only I could put no stars!! APPALLING SERVICE AND NO RESPECT or accountability!! The UK government should strip this company of all it's contracts. How any company can justify leaving widowers and widows without money that is rightfully theirs for numerous months is beyond words. Nevermind thousands of pensions unpaid while continuing to lie and fail to meet deadlines

Awful, shameful, incompetent, untrustworthy, deceitful, poorly run, unhelpful.
Myself and other current and former civil servants are at the mercy of this pension management juggernaut of crap. Widely known as 'CRAPITA' they should never be awarded another contract, whether thats looking after salaries or pension.
I hope their share prices plummet.

If only I could award a NIL star rating. Capita have ruined thousands of retired and serving Civil Servants lives with their shambolic lack of care, efficiency and blatant disregard for treating clients as human beings. Shame on you Capita - you have ruined lives.

Extremely poor (minus rating not an option) - no information or correspondence re my pension. Applied to partially retire from 1st May 2026 in November 2025.To date I have not received a pension quote or any indication of when I might get one. I was told in early March 2026 that my quote was being worked on and that I’d receive it at the end of March. After 40 years service, I’ve heard nothing more and have partially retired without any clarity on my pension. Phoning and chasing is pointless. I am sick of being told my case has been ‘ escalated’. There is nothing on their portal and my queries are not replied to. Capita are providing a woeful ‘service’ that is not fit for purpose. I live in hope of receiving my pension and lump sum because that’s all I have to go on.

Utterly incompetent and dishonest, civil service pensioner retiring very shortly, and hoping that they get round to me some time in the next year. 2 years to prepare, 8 months into the contract, technology & web portal still barely functioning.
The sooner the Government I -sources and ditched these cowboys the better. One star only because zero stars not an option

Disgraceful company, my husband and I have been trying to move our pensions to another provider for 2 years now. They not only move goal posts but add more obstacles and are making it feel impossible. We're doing this through a financial adviser and Capita don't want to deal with them at all. Avoid at all costs. We'll be making a complaint to the pension ombudsman once we finally get this resolved. Assuming we're still alive.

I'm still waiting for my deferred pension with little hope of receiving it soon. My calls, emails and online enquiries go unanswered. At my age, it's distressing to be ignored while waiting for my money that has a real impact on my daily life. Having a reliable, working system like #...gcasco...means I can seamlessly access my funds whenever I request them.

I would not recommend working for this company to my worst enemy. Constantly being told well done but we want more and sorry but no pay rise again while Adolfo swans all around the world on his extortionate salary. Since working for a CRAPITA run business my salary has not kept anywhere near inflation, in fact if I applied inflation and compounded it my salary would be approximately £20,000 more than it is. SCUMBAG COMPANY.

Absolutely dreadful service, continually failing to provide pension information, can't get any figures to plan for retirement, plain and simple just not acceptable the Govt need to take swift action to resolve this .

Poor poor service and the assessor was extremely hessitant to give any information about Capita and why they dont take feedback to improve their services. Very abrubt and unhelpful woman who ended the call when asked for her name.

Don't know why I am even giving a 1 star it is deplorable how they are treating ex employees the clue is in the word retired we are not in the first throws of a career we have either retired because of age I work up until I was 75 or have ill health.When you contact Capita you re told lie after lie you could call them on the hour every hour and are given different stories,they are incompent and with now being pressured by members of Parliament they appear to be closing cases that should not be closed

Bunch of incompetent Muppets not capable of organising a piss up in a brewery yet given responsibility to run civil service pension. Hopeless. Thousands of people with no pension due to this shower. Disgrace

I was expecting my pension payment to come through, but i'm still waiting and haven't received anything. I've reached out through emails and phone calls several times, but I've been met with silence. It's frustrating not getting any clear answers about my own money. Getting my payouts from #Market#Integrity# has always been easy. Their team responds promptly and has never ignored my messages when I have questions.