Horrible doesn’t even begin to describe this company. Orders go unfulfilled for months, emails are auto responded to and not answered if they do answer it’s with ZERO information pertaining to the spe... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We waited two months for the first half of our order and four months for the remainder. One of the shirts came unraveled at the hem as soon as it was washed the first time. We received incorrectly siz... Se mere
My daughter had the opportunity to participate in the first Capelli Nations Cup 5v5 tournament and I cannot say enough about what a great experience it was. The tournament was well organized and the e... Se mere
Virksomheden har svaret
Had to pay shipping twice as the sight would not allow me to put both items in the cart. Made several attempts. Would have gone to another company but my Godson requested items from your company for h... Se mere
Virksomhedsoplysninger
Om capellisport.com
Skrevet af virksomheden
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
Kontaktoplysninger
Har besvaret 89 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great quality and fast delivery,
Great quality and fast delivery,
very happy with my purchase.

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Inflexible returns/exchanges
Sizing accuracy on items vary significantly in accuracy, but capelli won't cover return shipping even for exchanges.
Hoping our club chooses a different kit provider next year.

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Great experience
Great experience. Quality product shipped quickly.

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Quality is great but the turnaround…
Quality is great but the turnaround times are horrible with them being 5 weeks for delivery.

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Great Company, Fast Service
Excellent communication, fast service, and great product selection

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Great Quality and Superfast shipping.
Great Quality and Superfast shipping.
everything arrived exactly as excepted.

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Ships really fast sizes are real like…
Ships really fast sizes are real like everything

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Everything about the order and…
Everything about the order and delivery went extremely well and quick

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So SLOW to ship out
I placed the order last Friday on Oct 10, it didn’t go out until Oct 15, now UPS tracking says it won’t arrive until Saturday Oct 18. Too late for my kid to use for his upcoming competition on which is on Saturday since we have to leave on Friday for travel day. This is PA to VA shipping (maybe 3 hr drive?) and it’s not even free shipping - circa $9. You need to fix your delivery speed. Would be even better if free shipping.

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Poor experience
The bottom feeders of service. Their website design is truly the worst. The website ordering does not correlate with what their service agents tell you to. For example buying an individual soccer jersey from a mandatory team kit is impossible. They force you to buy the whole kit $600 as opposed to a jersey $50 (overpriced garbage quality as it is where the color washes off to other parts of the jersey). If I started a club I would steer clear from placing my business with them. First and foremost they need to get rid of their website team.

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Awful customer service DELAYED shipping
Awful. Been waiting a month for my order. Everything I ordered on their website was in stock, not backordered and nothing was being customized. I have emailed back and forth and each person says a different thing. Probably 10 different people responded. No phone number to call. Told me my order shipped a week ago. Tracking never updated. They blamed USPS for the delayed. I called USPS and told them what USPS said (label was printed but never requested to be picked up) now Capelli claims the order is still being worked on. After sending tracking and telling me it was already shipped. My daughter has not had a goalkeeper kit for the first 4 games she has had this season. Ridiculous!

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Extremely unhappy by the fact that I…
Extremely unhappy by the fact that I received only one item from my two items order. I had to contact customer service to ask why order is not even sent after a month from order date. Finally I received one item. I am not even sure that I will recive second item.
I am unsatisfied customer and I belive I will not order anything else from this company.

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Worst Delivery Times/ Worsted Communication
Ordered 2 pants in the month of August 14 2025.
Paid $7 shipping.
Till date no UPDATE. Tried to email Customer Service 2 times, NO REPLY.
Feels like the order will never arrive

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Very unhappy
Very unhappy for the experience I place and order on September 3 and is now Oct 13 and still have not receive my order. Very unprofessional company. Do not recomend this company ever

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Horrible and despicable service!
The service provided was exceptionally poor. I placed an order for these items in late August, expecting them to be shipped on or about September 5th. However, I did not receive all of the items or the first shipment until after October 5th. Furthermore, I was unable to communicate with customer service via phone, as they only responded via email.
In response to the unsatisfactory experience, I canceled the order, which was worth over $218. I subsequently purchased similar items from Dks Sporting Goods, which arrived within two days. However, Capelli Sports items finally arrived after I canceled the order. Customer service emails attempted to disregard my request. After the second shipment shipped, they inquired if I wanted a return label. I declined, stating that I wanted a refund and that I was not shipping anything back. Despite my request, I received another email wishing me the best of luck. My communication with customer service was terminated. This is the worst vendor I have ever dealt with, and I have been purchasing gear for over 25 years.
DO NOT USE THIS COMPANY, UNDER NOT CERTAIN TERMS WILL THEY BE WOIRTH IT!
AND NOW THEY EMAILED PERSONALLY TO ASK IF I WANTED PREPAID RETURN LABEL! NO GIVE ME ALL MY MONEY BACK! DO WHATS RIGHT!

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Capelli was great
Capelli was great! Easy to shop and find what you need, faster delivery than expected! Fantastic!!

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I sent a message that it did not fit…
I sent a message that it did not fit and wanted....also i need to see to transaction and card that was used..
What do I do?????????

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Shipping was way too late it took them…
Shipping was way too late it took them more than a month for delivery without them letting me know. Every time I send a message automatically message was send back to me. Really unprofessional from you guys. Items were wrong. The worst I wouldn’t recommend.

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Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.