Cabinet Health Anmeldelser 

320
•
TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The prevalence of single-use plastics in everything we consume is horrifying. Especially medicine. I love Cabinet for that, but also for the entire pharmacy experience. It's personalized, real, genuin... Se mere

Bedømt til 3 ud af 5 stjerner

Dislikes: Can't order more than one prescription at first. Can't combine prescription and OTC purchase. Cart v. cabinet is confusing. Have to go through questionnaire multiple times to learn about RX... Se mere

Bedømt til 5 ud af 5 stjerner

I was so excited when I stumbled upon Cabinet!! Their goals are great and their product is super appealing in multiple ways. I’m really looking forward too more prescriptions being offered and more OT... Se mere

Bedømt til 3 ud af 5 stjerner

I love the idea of cabinet and I'm obsessed with the glass bottles and having all my meds in a uniform size. It's frustrating that their website promises free shipping over $50 but wouldn't let me shi... Se mere

Virksomhedsoplysninger

  1. Materialist

Skrevet af virksomheden

Cabinet Health sells over the counter (OTC) medicines and prescriptions in refillable glass jars. Refills arrive in compostable pouches.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

320 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,3

Alle anmeldelser

(320)

0 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

There bottles are the best!

There bottles are the best!! I’ve purchased several to transfer my prescriptions into, unfortunately I am unable to use their prescription service due to my insurance. The medications they provide are equivalent to any generic in the stores. I’d like to see the generic for Zyrtec as a choice for allergy medicines.

9. juni 2023
Cabinet Health-logo

Besvarelse fra Cabinet Health

Thank you so much for your review, Helen! We really appreciate it. I also wanted to let you know that we will have Cetirizine coming this fall!

Bedømt til 3 ud af 5 stjerner

missing 1/2 my order

Update #2 finally received remaining order but company had to place a replacement. 3rd box was never delivered & stuck in transit. Was still missing one product but they sent it out immediately. So far happy with the product itself, although I wish it was an option to order blank caps of any color and the possibility to order just the magnetic tops identifying whatever products you prefer to put into the empty bottles.

Update #1: changed to 2-star review. On 6/7/23 the company did reach out, apologized & offered a 20% discount on 2 future orders. They also provided 3 separate tracking numbers, (whenever I was only given 1 tracking number to begin with). However, nowhere was it indicated my order would be divided - my account states my order was delivered in full and I even received a confirmation email stating delivery was complete, except it’s been 9 days and I’m still missing an entire box… 5 days after receiving 1/2 my order, the 3rd box is still stuck in transit. Confused why my order was split at all? Plenty of room in 1st box for all items - serious waste of packaging materials & resources for a company claiming to be “sustainable, cutting down on plastic waste” and “carbon neutral shipping (3-7 days)”. So far needing work on quality control, and reduction of packaging, plus correcting communication errors with customers, accurate account updates, tracking and shipping issues.

6/5/23 1-star review. Missing 9 items from my order & was given 3 items I did not order. How do you mess up THIS badly? 1st time customer & probably won’t order again. It’s been two days & I haven’t heard back yet. So far NOT impressed. Placed order on 5/31/23, received 1/2 order on 6/4/23.

30. maj 2023
Cabinet Health-logo

Besvarelse fra Cabinet Health

Hi there! We’re so sorry to hear about your order experience. This is absolutely not the experience we want for our Cabinet Community. Our Customer Care Team has responded to your email with information on your order and to get the issue fixed for you! They've also sent along a discount code to use on your next orders. We know we can't take back this disappointing experience, but truly hope we can make it up to you in the future!

Bedømt til 1 ud af 5 stjerner

Your website is very difficult to use

Your website is very difficult to use. I’m sure I would’ve purchased more products, but it was difficult to maneuver the site. So I just got the basics for now. I would also like to know if I could purchase additional bottles.

3. juni 2023
Cabinet Health-logo

Besvarelse fra Cabinet Health

Hi Patricia! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. Our customer care team has reached out to you via email this morning to help make things right including a refund and an offer for free shipping on your next order, should you choose to shop with us again in the future. We know we can't take back this disappointing experience, but hope it shows that we are accountable for our service and sincerely want to make things right. Also, yes, you can purchase additional empty bottles by going here: https://cabinethealth.com/products/refillable-medicine-bottle or going to our website, hovering over "Shop" in the top left corner and selecting Glass Bottles. I hope this is helpful!

Bedømt til 3 ud af 5 stjerner

being that I wait till the last minute…

being that I wait till the last minute to get my RX filled this would not work for me all the time...also I didnt get my bottle when I got my meds

19. maj 2023
Cabinet Health-logo

Besvarelse fra Cabinet Health

Hi there! Thank you for your review! Refills can be easily requested right from the website at anytime, or our pharmacist can send you an invoice so it is not forgotten about! Also, our Rx Welcome Kits, which include your bottle and custom magnetic label, are shipped separately from your medication. The customization of the label is what takes us a bit longer to complete so that is why the bottle has not arrived yet, but don't worry, it is on its way! We hope this is helpful information and if you need anything at all, please let us know! We are always happy to help!

Bedømt til 2 ud af 5 stjerner

QR and pc

been trying to order my refills for over a week. Wanted to use the $15.00 coupon. My pc does not have the capability to scan a QR code and I do not like to do transactions on my phone....small print. Could not find a good number to call for assistance. Tryied to email and I do not have an outlook account to compose the email...only gmail at this time.
Had to wait until one of my kids came from out of town to help me read my phone screen. NOT customer friendly. I am elderly and use a big screen for my pc! Got it done. Really like the nasal congestion pills...helps alot...trying I few others. really like the eviromentaly friendly, but with my sinus issues I can not afford to run out and have to exspirement with alternatives.....the nasal decongestant works very well for this and easy to carry in my pill cylinder.

25. maj 2023
Cabinet Health-logo

Besvarelse fra Cabinet Health

Hi there! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. Thanks so much for sharing your feedback here! As a customer-first business, we really appreciate your response as it helps us ensure we are providing customers with exactly what they need. If you ever need help placing an order, please let us know via email and we can get that order placed for you so it is hassle free!

Bedømt til 1 ud af 5 stjerner

Sustainability and communication failures

Receiving a large box in the mail with a small packet inside doesn't make it seem like Cabinet is truly concerned about sustainability. Additionally, there was no clear information at check-out stating that the bottle ships separately, and nothing in the FAQ section, which led to concerns about attention to detail and a lack of clarity around something as important as medications.

15. maj 2023
Cabinet Health-logo

Besvarelse fra Cabinet Health

Hi Sarah! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. However, we appreciate the feedback! We're working on a compostable envelope mailer, right now we're using a box because it's important to get meds to customers undamaged. The glass jar gets personalized at a separate facility but we're working on getting these to shipped together. I know our pharmacist has reached out to you directly via email regarding this situation. We know we can't take back this disappointing experience, but also hope it shows that we are accountable for our service and sincerely want to make things right.

Bedømt til 5 ud af 5 stjerner

Ending Plastic Waste, Hooray!

I'm so happy Cabinet Health is ending the status-quo of putting all of our products in plastic. Pricing is competitive and shipping is fast. I'm so happy they are using compostable packaging—I've been searching for this type of pharmacy for years!

2. maj 2023
Bedømt til 4 ud af 5 stjerner

I am really excited about these…

I am really excited about these refillable Medication containers and being able to reduce my plastic waste. I have already ditched paper towels and napkins for reusable cloth so this is perfect. I just hope the list of medication refills grows. This would be a 5 star review if they had more medication available to purchase.

21. maj 2023
Bedømt til 5 ud af 5 stjerner

Amazing customer service

Amazing customer service! The pharmacist called me multiple times on my cell phone when I was having issues transferring my prescriptions and worked with me through the entire process to make sure all my meds were properly transferred to Cabinet. Joanna the pharmacist is amazing and I can’t wait to receive my medicine and support Cabinet moving forward. Plastic-free medicine is the future, so happy to have found out about Cabinet.

16. maj 2023
Cabinet Health-logo

Besvarelse fra Cabinet Health

Thank you for your support! We are very happy to hear of your great experience. Thank you for sharing your feedback!

Bedømt til 1 ud af 5 stjerner

I made a mistake in my order and would…

I made a mistake in my order and would like the website to allow me to edit or cancel the order. I also spent a lot of time trying to find the empty bottle I bought before and could not find it, couldn’t find a search function, and link provided in the FAQ to the empty bottles is broken.

15. maj 2023
Cabinet Health-logo

Besvarelse fra Cabinet Health

We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. We went to email you for a resolution but it looks like our customer care team has taken care of you via email this morning but if there is anything in addition we can do to help, please let us know! We know we can't take back this disappointing experience, but hope it shows that we are accountable for our service and sincerely want to make things right.

Bedømt til 3 ud af 5 stjerner

Dislikes

Dislikes: Can't order more than one prescription at first. Can't combine prescription and OTC purchase. Cart v. cabinet is confusing. Have to go through questionnaire multiple times to learn about RX process and to finalize it. Couldn't use welcome code for RX. Wish ibuprofen was available. Wish the pharmacy took insurance.

8. maj 2023

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