Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Se mere
Virksomheden har svaret
Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Se mere
Virksomheden har svaret
Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktoplysninger
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
God
251 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy access to the hotel and staff were…Yes
Easy access to the hotel and staff were very polite.
14. september 2026
Besvarelse fra Hotels.com
Hi Pat,
Thank you for sharing your experience. We’re glad to hear the hotel was easy to access and that the staff were very polite. We know how important convenience and friendly service are to a comfortable stay.
Thank you,
Review Resolutions Team
Expedia Group
I found a perfect hotel
I found a perfect hotel, in the area I wanted, it was reasonably priced, included breakfast.
8. september 2026
Besvarelse fra Hotels.com
Hi,
Thank you for sharing your feedback. It’s wonderful to know your booking led you to a hotel that suited your needs so well. We’re pleased the location, value, and included breakfast made this a positive experience.
Thank you,
Review Resolutions Team
Expedia Group
Es muy facil ver caracteristicas y…
Es muy facil ver caracteristicas y ubicacion de hoteles para poder reservar que tambien es facil y comodo
11. september 2026
Besvarelse fra Hotels.com
Hola,
Gracias por compartir tu experiencia. Nos alegra saber que fue fácil ver las características y la ubicación de los hoteles, y que el proceso de reserva también fue fácil y cómodo.
Gracias,
Review Resolutions Team
Expedia Group
Besvarelse fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re pleased the booking process was straightforward, and we understand the check-in experience fell short. We’d like to review this further and may reach out privately if additional details are needed. Please do not post personal or booking information here.
Thank you,
Review Resolutions Team
Expedia Group
There was no booking done I paid for…
There was no booking done I paid for the booking the hotel didn’t receive any booking such a terrible experience
29. august 2026
Besvarelse fra Hotels.com
Hi Vinod,
Thank you for bringing this to our attention. We understand your concerns that although you paid for the booking, the hotel did not receive any reservation.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter, so our team can look into this further.
Thanks,
Review Resolutions Team
Expedia Group
Full of Fake Reviews and Can’t be Trusted
I made the mistake of booking a hotel based on Hotels.com’s photos, hotel rating, and reviews. I didn’t double check the reviews posted on Google before booking because I thought Hotels.com would be an accurate and trustworthy place to book through. I learned my lesson and will not be trusting Hotels.com for future bookings because despite the hotel’s recent and positive reviews on Hotels.com, arriving at the hotel the night of our stay showed us a completely different story. The hotel looked nothing like the photos. It was dingy and gross. There was dust everywhere and it looked dilapidated and old. After an hour, the hotel was so bad that we chose to cancel the rest of our stay and just go back home. Completely ruined our vacation. We tried to get some kind of compensation through Hotels.com for the stay, as we had only left our bags in the room to get something to eat and returned before leaving and never touched the bed or other items in the room, but Hotels.com wasn’t able to contact the property, so they couldn’t even get us a partial refund for the first night. Hotels.com was also not able to guarantee that we’d get a refund for the second and third night, despite us tracking down the hotel manager and having him speak to the Hotels.com representative over the phone with us (we did end up getting refunded for the second and third night, but had to leave without it guaranteed to us). Overall, I’ve learned to use another booking site, as this one is rampant with fake reviews and their customer service team did not help us get our refund, leaving us to argue with the hotel manager ourselves.
Edit:
LOL so someone from Vrbo Customer Support replied to this review that they would be reaching out to find out what happened in my experience and then they deleted the reply and wrote a new reply saying thank you for the feedback and they’ll “consider” it going forward… so I think that describes exactly the kind of customer support you’ll receive from Hotels.com if there’s an issue with your stay. “We’ll help you until you actually need help, and then we’ll tell you that we won’t do anything and you need to figure it out with the hotel, meanwhile the hotel tells you that you need to figure it out with Hotels.com”. Don’t waste my time promising you’ll reach out and help and then take it back the moment it requires you to do your job.
30. august 2026
Besvarelse fra Hotels.com
Hi,
Thanks for sharing your experience. Feedback is important to us, and we will consider it as we continue improving our products and services.
Thanks,
Vrbo Customer Support Team
Besvarelse fra Hotels.com
Bonjour,
Merci d’avoir partagé votre expérience. Nous sommes ravis d’apprendre que tout s’est très bien passé et que vous n’aviez rien de plus à ajouter. Nous comprenons à quel point il est important de vivre une expérience fluide et satisfaisante.
Merci,
Hotels.com Customer Support Team
Quiet room
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight or that was discontinued? Good value for the price
22. september 2026
Besvarelse fra Hotels.com
Hi Elaine,
Thank you for sharing your feedback. We understand how much a quiet, clean stay and friendly service matter, and we appreciate you highlighting the value of your visit along with your comments about the pillows and restaurant discount.
Thanks,
Hotels.com Customer Support Team
Room with view was great
Room with view was great, but there was no breakfast or parking free.
Hotels should specified that breakfast and parking is available but not free.
We got voucher for eating with 50 % off.
We called the number and they said that is located in there Wyndham hotel steak house.
We ordered meal to find out that was not the place for a discount.
We question reception why someone on the other side said that that was a place.
So We felt cheated by Hotels and representatives of voucher.
There was no breakfast for us and parking out of hotel was 55 dollars for night ,but in hotel was 75plus tax.
I will now calling certain hotel myself to be sure that parking and breakfast is free
14. september 2026
Besvarelse fra Hotels.com
Hi Jolanta,
Thank you for sharing your feedback. We understand how important clear information about breakfast, parking, and dining offers is when planning a stay, and we can see how the mixed details affected your overall experience.
Thanks,
Hotels.com Customer Support Team
Bookings are easy
Bookings are easy, always reserved when we arrive. We love the buy 10 get one free.
18. august 2026
Besvarelse fra Hotels.com
Hi Randy,
Thank you for sharing your feedback. We understand how important an easy booking process and a smooth arrival experience are, and we are glad the rewards benefit adds value to your stays.
Thanks,
Hotels.com Customer Support Team
Easy to book and navigate
19. september 2026
Besvarelse fra Hotels.com
Hi Jadranka,
Thank you for sharing your feedback. We’re glad to hear the booking process and navigation were easy to use.
Thanks,
Hotels.com Customer Support Team
Staff was wonderful and very helpful…
Staff was wonderful and very helpful would recommend this place for a nice quiet relaxing getaway
20. september 2026
Besvarelse fra Hotels.com
Hi Dorothy,
Thank you for sharing your feedback. We’re glad to hear the staff was wonderful and helpful, and we’re pleased this felt like a nice quiet relaxing getaway.
Thanks,
Hotels.com Customer Support Team
Quick and simple way to book a hotel
Quick and simple way to book a hotel! Thanks again!
21. september 2026
Besvarelse fra Hotels.com
Hello,
Thank you for sharing your experience. We’re glad to hear booking your hotel was quick and simple. It’s great to know the process was easy and convenient for you.
Thanks,
Hotels.com Customer Support Team
Besvarelse fra Hotels.com
Hi,
Thank you for taking the time to share your feedback. We’re glad to hear the choices were clear and the prices were competitive. It’s great to know you found good value while booking.
Thanks,
Hotels.com Customer Support Team
Easy to book
21. september 2026
Besvarelse fra Hotels.com
Hi Paul,
Thank you for your review. We’re glad to hear the booking process was easy. A simple and smooth experience can make all the difference when planning a stay.
Thanks,
Hotels.com Customer Support Team
Besvarelse fra Hotels.com
Hello,
Thank you for taking the time to share. We’re glad to hear everything was as expected and that the property was clean, quiet, and well situated. Having a comfortable stay in a convenient location is always important.
Thanks,
Hotels.com Customer Support Team
Easy and affordable
Easy and affordable. But I still think you can do better on your pricing.
9. september 2026
Besvarelse fra Hotels.com
Hi Robert,
Thank you for bringing this to our attention. We’re glad to hear the booking process was easy and affordable, and we appreciate your comments about pricing. We know how important it is to find the best possible value when making travel plans.
Thanks,
Hotels.com Customer Support Team
tried to cancel the reservation
tried to cancel the reservation. Hotels.com said that it was the decision of the hotel. The hotel said it was the decision of the Hotels.com. Cost me $280.23 for 2 nights = $560.46. No apology...no empathy. Basically told me "its too bad your business travel plans changed...not our problem. You should read the terms and conditions prior to cancelling next time."
I have been using hotels.com for many years. With this response, if not corrected will be the last time I use your website to book a hotel. Dave Wowchuk
Hotels.com itinerary: 72076756431959
Purchase date: Jul 14, 2026
24. august 2026
Besvarelse fra Hotels.com
Hello David,
Thank you for bringing this to our attention. Your concerns about the cancellation experience and the conflicting information you received about the decision are clear. Clear support is important when travel plans change.
Please contact us through our Help Center at ca.hotels.com/helpcenter to get help with this.
Thanks,
Hotels.com Customer Support Team
All was well
All was well. The "breakfast in a bag" was a bit lame in place of a continental breakfast!
11. september 2026
Besvarelse fra Hotels.com
Hi Mandy,
Thank you for taking the time to share your feedback. We’re glad to hear the rest of your stay went well, and we appreciate your comments about the breakfast option. Meal offerings can make a big difference to the overall experience.
Thanks,
Hotels.com Customer Support Team
Everett Motel 6 experience
The room was a bit dingy. The area a little sketchy. And we were only left on tiny bar of soap. Shampoo would have been nice. It was utilitarian. With earplugs you got a good sleep. And the price was reasonable. So, in that way, you can't complain much.
15. september 2026
Besvarelse fra Hotels.com
Hi Jeffrey,
Thank you for taking the time to share this. We’re glad to hear the price felt reasonable and that you were able to get a good night’s sleep. We understand your comments about the room condition, the area, and the limited toiletries provided.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.