Honestly, this is my first time buying a Elegoo PHECDA Laser engraver and Neptune 3 pro 3D printer. Elegoo has been great! It hasn't been hard to get started on either machine both Elegoo products are... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Everything about my experience so far has been amazing. From the various payment options during the purchase to receiving my printer in a timely fashion. Product performance is exceptional. Cut my... Se mere
Untested products sold with fraud claims of function When their products consistently arrive broken and without the promised peripherals, they say "on the way" then discontinue the items and lit... Se mere
Virksomheden har svaret
I'm a repeat buyer at this point. I first bought a neptune 4 max, and loved it! Huge build area, and the machine just works! I wanted a large bed printer. *I am comming from and ender clo... Se mere
Virksomhedsoplysninger
- Elektronikbutik
- Butik med elektronikreservedele og -komponenter
- Udstyrsleverandør
- Kunsthåndværk
- Printer- og scannerbutik
Skrevet af virksomheden
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Kontaktoplysninger
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, Kina
- info@elegoo.com
- ca.elegoo.com
4,2
God
758 anmeldelser
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Price
Great Price, but the machine can be cheaper by removing the camera as it is unnecessary for the printer to do it's main function. Also creating a Chamber Heater Module that can be bought separately and easily connect into the appropriate board to function with the touch screen, other than that great product and delivery!
23. marts 2026
I'm happy with this product so far
15. marts 2026
I placed an order for some hardware for…
I placed an order for some hardware for the Carbon 2 and some resin for a total of $486.83.
Elegoo double billed me another $486.83 for the shipment several hours later, put it all under the same order number, so I had no idea the shipment was a duplicate (It did not show up in the Elegoo website order history). I assumed that the product was shipped with the hardware coming from one location and the resin coming from another location, giving me two tracking number links with the same number.
The payment registered on PayPal where I discovered the issue of the double billing. I contacted Paypal to stop the double billing and notified Elegoo.
Elegoo started by blaming PayPal for the transaction, which could not be the case seeing as it was an Elegoo internal order for product and trigger for payment.
They then decided that it was my fault which again could not be the case as it would be on a secondary order number and transaction within their online system.
They followed that up with scolding me for not checking the order (which I could not do) and not following the shipping information so that I could refuse the order that I did not actually know was a duplicate from the same tracking numbers and my expectation that one number was for the resin and one was for the hardware.
In trying to resolve the issue, of which I had to contact them about and let them know of the issues and push for them to help, Elegoo accused me of holding up the return process and threatened to withhold my refund via PayPal. I have requested a return account or label to send the product back 3 times over 3 days and have been told by Elegoo it will take days to get a label printed. (Yet somehow I am the delay here)
Elegoo offered me 10% off the duplicate product if I kept all of the duplicate products and did not return it, however I decided with the attitude I received I would hard pass on the offer and return it all.
I am still waiting for a return label to send the product back.
Over this, I was double billed for the hassle free delivery insurance. I was advised that the insurance does not cover the issues I had with this order from Elegoo and seeing as the insurance is paid out to another company and not held by Elegoo that they could not refund the insurance, including for the double billed order that I did not place.
I am still fighting it out with Elegoo and have requested a manager get involved which has now fallen on being ghosted.
In short, Elegoo stole money from my account at PayPal to create a fraudulent order that was untraceable until it arrived then attempted to put the blame on PayPal and then on me for something Elegoo did.
I have several Elegoo machines and have directed people to Elegoo for purchasing printers and consumables. After this experience and fight for a resolution (which is still not resolved after a week of e-mails going back and forth) I will not be recommending Elegoo in the future.
23. marts 2026
Besvarelse fra ELEGOO CA Store
Dear customer,
We are truly sorry to hear about your experience and fully understand your frustration.
We have looked into this and can confirm that a support ticket is already in progress. Please rest assured that we are taking this matter very seriously and will thoroughly investigate what happened.
Thank you for your patience and for giving us the chance to make things right.
Best regards,
ELEGOO Team
easy to order and quick shipping!
19. marts 2026
Great customer service
Long story short - I had bought a whole hot end pre built kit because I needed a 4015 fan. The fan alone was not worth buying due to its price vs the price of the whole hot end kit. Elegoo has a proprietary fan due to the fan/connector combo they use and I’m not handy to change out the connector. When I received the hot end kit I installed it and immediately had worse prints due to a faulty filament securing tab. Elegoo reached out after my review and sent over another kit and has since resolved my issue. Their customer service has been really great and understanding. Thank you very much!
10. marts 2026
Besvarelse fra ELEGOO CA Store
Dear customer,
We're sorry to hear about your experience with the hot end kit — especially as a first-time 3D printer owner.
We've looked into this and see that you already have a support ticket open with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right.
Best regards,
ELEGOO Team
Hitch
Deals were nice, everything was easy to navigate, the delivery is slower than expected but the machine works decent, satisfied.
21. marts 2026
Order was processed & shipped promptly
Order was processed & shipped promptly, gave 4 stars just because there were quite a few filament colors out of stock or unavailabe.
Definitely like printing with the Elegoo filaments, great prints consistently with the Bambu PS2
18. marts 2026
Very prompt delivery
20. marts 2026
Elegoo made the purchase of the new…
Elegoo made the purchase of the new printer easy and shipping was fast. I love the ease of setting up the printer and getting it printing.
20. marts 2026
Fast shipping very good printer
20. marts 2026
Je donnerais 5 étoiles
Je donnerais 5 étoiles, mais je trouve l'imprimante un peu bruyante
19. marts 2026
They were great with resolving a few…
They were great with resolving a few mistakes I made with my order.
19. marts 2026
The online shop is easy to use
The online shop is easy to use. Prices are good. Shipping is fast
19. marts 2026
awesome services..
awesome services... quick response. it is a real breeze of fresh air!! thanks Elegoo!!
19. marts 2026
It’s been over two weeks and I still…
It’s been over two weeks and I still haven't received my package ,
18. marts 2026
Besvarelse fra ELEGOO CA Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.