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C-Date UK Anmeldelser 

482
•
TrustScore 1.5 ud af 5

1,4

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Please note that if we are unable to charge the amount for the renewal of your Premium Membership, the claim will be sent to our internal collection department. Payment reminder fees will be ad... Se mere

Bedømt til 1 ud af 5 stjerner

Absolutely despicable company, I received a letter from a bank in Mainz, saying they were going to charge me 42 Euro plus costs for unpaid bills. Failing to do so they would instruct solicitors to cla... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Have tried to cancel on 9 occasions by following their cancellation process to the letter. Have asked for confirmation but received none. I fully expect to have to do this through my bank. I get th... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Really poor quality site: no search functionality, and "matches" that it sends you are rarely from anywhere nearby, and don't necessarily have anything that you'd actually be looking for. You have... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Datingbureau

Om C-Date UK

Skrevet af virksomheden

C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!

For now or forever? It's up to you!

Skrevet af virksomheden

Just sign up, relax and connect with your matches.
Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
Data protection? Absolutely!
We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.

Kontaktoplysninger

C-Date. Love your way

Just sign up, relax and connect. No pressure. No fixed rules.

1,4

Dårlig

TrustScore 1.5 ud af 5

482 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

1,4

Alle anmeldelser

(482)

50 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Please can you also stop sending me…

Please can you also stop sending me mail after I canceled subscription after a long time and I don't owe you guys jack and you guys should stop acting like you just want to fraud people of their money.

12. juli 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

Hi Max, C-date is not linked to Trustpilot, we can't find a profile from a review like this, you'd need to contact the C-Date customer service team. Thanks Emma.

Bedømt til 1 ud af 5 stjerner

All lies and no service

Last year tried it, started a sub at offer rates. Wasnt as advertised. All fake profiles and asked to cancel next day with no reply. 2 months later they still taking money when bank flagged it up. Finally got a cancellation. 1 year later now getting T&D Rechtsanwälte GbRto try to get money fpr missed subscription. Cancellation mean its stopped. Will not be paying especially when the email correspondence can't even get my name right

I can even send multiple accounts of when i tried to contact with no reply and have the cancellation confirmation email. Keep pressing and i will take it to court and win

Update - laywer (if you can call them that )just going in circles and wont take any argument or proof, again another money grabber

1. juli 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

UPDATE: Hi Conor, I'm glad to see that this has been resolved in your favour - after sending your proof to our customer service they have accepted your request and the debt collection has been stopped. I trust this closes the matter to your satisfaction? All the best, Emma.

UPDATE: Hi Conor, it's great that you've got a cancellation confirmation, just send it to T&D and they'll be able to resolve the case for you quickly! As you know the letters are from T&D not C-Date, so there's nothing I can do for you in that regard, unfortunately. I hope you manage to sort it out really quickly now that you have the proof. All the best, Emma.

Hi Conor, I can't see a cancellation on your account, I just see that we sent you the instructions to cancel but doesn't look like you actually cancelled? If that's wrong and you cancelled your subscription with C-Date you need to send that proof to the lawyers. I'll pass the information on that they've got your name wrong. Best, Emma.

Bedømt til 1 ud af 5 stjerner

Today another letter arrived

Today another letter arrived demanding money. I have written 18 emails to c-date which have never received a response. I will save everything pending legal action if necessary.

1. juli 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

UPDATE: Sorry you don't want any help to resolve this issue. I hope you manage to sort it out with customer service instead. All the best, Emma.

Hi, I'd really like to look into this for you, if you could provide your registered email address through the Trustpilot platform? Thanks in advance, Emma.

Bedømt til 1 ud af 5 stjerner

This company are a disgrace

This company are a disgrace, I cancelled my membership a week after starting and they still charged me 39 pound which I point black refused to pay because this is a fake website that advertises false profiles This violates trading standards and also data protection policies, I am also a respected solicitor here in the UK so believe me I know what I am talking about, now I have this debt collection company chasing me for 309gbp, this is a disgrace and I would be more than happy to take this natter to court myself, also got aj email back after waiting 3 weeks saying that there was no record of my cancelling which I had a feeling that they would say, what your doing is completely illegal even in Germany and I strongly advise you to think carefully about your next move

That's the very problem you never issued me with a cancellation notice and may I remind you as a business that in the UK consumers are protected under the consumer rights act of 2015, therefore you have failed to adhere to your rules and regulations as a business and that will not stand up in court, I hereby demand that this debt collection stops immediately with a cease and dessist

27. juni 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

UPDATE: Hi Colin, If you didn't get a cancellation notice it would seem that your subscription was not cancelled, hence why the renewal would have been processed. I don't have your account information to be able to look into the details of your account or to even see if the debt collection can be stopped. I am sorry that I can't do anything further via this site as it's not linked to C-Date. You would need to contact the agency directly. sorry, all the best Emma.

Hi Colin, if you send your proof of cancellation to the collection company they will resolve the matter for you quickly. The collection company is not part of c-date and they won't see your review on here. Thanks Emma.

Bedømt til 1 ud af 5 stjerner

Cancellation

No date cancelled in March only just noticed still taking £39.99 tried again still not cancelled need help with this £160 gone out of my account

17. juni 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

Hi Maurice, I've cancelled your subscription now for you as goodwill - usually customers have to cancel via the link on the homepage, I can't see a cancellation from March but if you have the confirmation for it please email it to my attention cdate-trustpilot@c-date.co.uk and I'll review the payments that were taken. Regards Emma.

Bedømt til 1 ud af 5 stjerner

Horrid scam site not a company

Horrid company that don't listen and don't make it easy to cancel. I'm prepared to take this matter to court to finally stop you ripping people off. I'm also a victim of this terrible company... it's nice you responded to a lot of people with the same problem that I have, but you don't seem to care or do anything about it. So I'll wait until you take me to court for the money. I've prove via e-mail asking you to end subscription and by the hundreds of bad reviews I'm not to sure you would will. Under english law we have a right to cancel you don't seem to listen. So good look trying to get money from me.

1. januar 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

UPDATE: Hi Tarquin, I have been able to get the debt collection stopped for your account. I trust this resolves the case to your satisfaction?
If you'd like to discuss this any further or have any other questions please email me, Emma, directly at cdate-trustpilot@c-date.co.uk.
Regards, Emma


Hi, I'm so sorry but because you're debt was passed to an external agency you need to contact them. I'll see if there's anything I can do but it's really difficult once it's been passed over. Best, Emma.

Bedømt til 1 ud af 5 stjerner

The email provided is the one I…

The email provided is the one I received the cdate emails from so it would be this email provided so now I'm just confused?? Could you not find it another way at all ?

11. juni 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

Hi Stephon, sorry I don't understand your question - rather than keep posting messages on this public forum which is not connected to your account on C-Date at all, maybe you could email me instead at cdate-trustpilot@c-date.co.uk. Kind Regards, Emma.

Bedømt til 1 ud af 5 stjerner

I had canceled my membership several…

I had canceled my membership several months ago by emailing to them requesting the same. I just got an email back saying I had to reply back again or fax them which is ridiculous. I kept getting emails to pay and received an email from T&D Rechtsanwälte GbR saying I have to pay around £300 which is ridiculous.

10. juni 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

Hi, I am sorry that your debt has been passed to an external agency. We did indeed reply to your cancellation enquiry explaining how to cancel via the online link (fax is just one option - besides the online form we accept email attachments, letters and faxes) however we never received an actual cancellation from you via the link (or email attachment, post , fax). Two reminders were also sent to you about the renewal to which we didn't get a reply either. Please contact the agency who are not handling your debt and discuss your case with them as they will be able to assist you further, Best, Emma.

Bedømt til 1 ud af 5 stjerner

Total scammers

Total scammers! Avoid at any cost. I have try to cancel my subscription and they still have charge me. When I stop the money they send me emails about legal action against me. I only wonder who is going to take this case worth just over £300 . The cost of the case would be way higher than the imaginary amount of money that you claim I owe you. The proof of cancellation is your online cancellation form so you can send that to your “ so call lawyer “ and explain to him that you are actually have to refund me rather than asking me for money .i have now send screen shots of my numerous request to your “agency” . Along with cancellation of the circus I am expecting a full refund from you and I strongly suggest that you get your act together .

4. juni 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

UPDATE: Sorry Stan but there's no record that you sent the cancellation to us, when cancelling online you can either download and email the form to the team or you submit an electronic version, in which case you'd get an email confirmation for your records. As we have neither, and you refuse to provide the proof to me I am afraid I can't help further at this time. If you change your mind, please feel free to email me or the customer service team, alternatively you can send the proof to the debt agency directly since they are the ones who will need to close the case. All the best, Emma.

Hi Stan, can you send the proof of your original cancellation to the lawyer/ agency that have contacted you and the date that you sent it to the C-date? Thanks in advance. Emma.

Bedømt til 1 ud af 5 stjerner

A total Scam Company Who Makes It Impossible To Leave

Following the message on trust pilot the email address i found out was ben_476 @hotmail.co.uk and the letter has come from a company called T&D Rechtsanwalte.

They are saying they are collecting for you and saying its 304.34 GBP but they expect the payment in euros. The contact details they have provided are collection@ c-date.co.uk.

The thing is that I require my account to be closed and unsubscribed before making payment so then to be sure no following up repeat performances will be happening once that is covered. So as i can not get into my account to do that if you can do that from your nend and thrn let me know with confirmation and then I can make the payment.

I can assure you there has been no recieving of any e.mail about the payment and you are accusing me of ignoring when there has been nothing coming through until the one has come in the post,

I have now attached screen shots of subscription cancelation requests made in the message box under the option account deletion which I require to be done,

The evidential documents I have are the screen shots of the requests I made on the contact page where I requested to be unsubscribed under the cancel account part for it to be canceled and where it has been submitted .

And I have been e.mailing C-Date many times today now just you are not reading it to keep up to date if you are not aware of any of that corespondence,
You really need to improve in your corespondence and keep up with reading messages when they come through rather than asume customers are not sending anything when they are but its you just not opening the message to read it, You need to be more motivated and keep up with reading what come through than making assumptions and asking people to do things they have already done. ,. what is the whole c date e,mail address ? Do you mean the one which is >>>
service@ c-date.co.uk because that is the one I have been sending to all day .

the evidential screen shot of the cancelation request has been sent, it is waiting in your inbox to be read and responded to. .

27. maj 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

UPDATE: I can confirm that the subscription has been cancelled. However, due to data protection laws I can't accept a deletion request via this platform, you'd have to email C-Date from your registered email address. No attachments are showing here, I don't think they can be added but you'd have to ask Trustpilot. If you have proof of cancellation or any other documents you can email to me, please make sure you address your email for the attention of Emma, otherwise I won't get it. cdate-trustpilot@c-date.co.uk. I hope this answers all your questions. Regards, Emma.


Hi Ben, sorry to read your review and obviously I can see how upset you are. Having checked your account I see that you didn't cancel the subscription - the link to cancel is on the home page before login - C-Date provide this information in the FAQs and of course the customer service team are happy to assist any customers who contact them. I can't see any contact from you about cancellation or anything else. When a payment is outstanding, the payment team send some reminder emails, they cannot of course force customers to read these reminders so if you chose to ignore or delete them than that's unfortunate but not something C-Date is accountable for. Your debt has been passed to an external agency so it does unfortunately mean you need to contact them directly. You are more than welcome to raise the issues mentioned on here to them and they will check the case for you. Sorry I can't help further at this time, as mentioned, once a case has been passed to an external agency the customer is required to communicate them. Kind regards, Emma.

Bedømt til 1 ud af 5 stjerner

Avoid ! Avoid ! Avoid !

Joined December 2022. Cancelled 30 December. C Date continued to take the 39.90 subscription for 7 months from my account until it was spotted by me bank and cancelled on their advice. (I know should have seen it earlier). Re-sent cancellation email numerous times. Had ecollect who were investigating, heard nothing. Now T&D Rechtsanwälte GbR are chasing me for £309. Think CDate have had enough. Bullies.

23. maj 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

UPDATE: Hi Mick, the debt collection case has been closed, I hope this resolves things for you. If you have any other questions or concerns please email me as it's quicker than responding on here. cdate-trustpilot@c-date.co.uk
Thanks Emma.

Hi Mick, I'll review your case with the debt collection team and get back to you asap. Best, Emma.

Bedømt til 1 ud af 5 stjerner

Massively frustrating scammers!!

I have had exactly the same experience as most here on C-Date and also believe it's one big scam! I started a premium 1 month subscription 3 weeks ago and have been trying to cancel for the last few days before the 7 day period they give you to cancel before the month is up. They have responded each time telling me to cancel via a link on the homepage, but the snag is there is no homepage! Frustratingly everytime I type the web address in it just takes me to the profile pages which you cannot cancel from, only delete the profile. This I know from experience does not mean that your subscription is cancelled. Very very frustrating.

14. maj 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

Hi, I can see the team already cancelled your subscription and stopped the renewals for you earlier today. Also the homepage is c-date.co.uk, if you go to that page the cancellation link is available to all. Hope this answers your questions and resolves any issues you had? Best, Emma.

Bedømt til 1 ud af 5 stjerner

Scams Scams Scams

I tried to go out and give up but I couldn't because they won't let you, and I received a payment letter from a cms collection company that is from Germany. they are scammers who steal from you

5. maj 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

Hi Martin, can you please check the email address provided as I can't find a profile with it, I'll check your account and see if a cancellation was registered or not, if you want to send it to me please email at cdate-trustpilot@c-date.co.uk, thanks Emma.

Bedømt til 1 ud af 5 stjerner

Absolutely a scam

Absolutely a scam

Registered - paid a fee, tried to cancel in March but the website didn't work, now getting no response from the company to cancel my account and settle any payments

Reporting to authorities if no further progress

2. marts 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

Hi, thanks for providing your account information, I've checked your account and can see the customer service team replied to you earlier today, less than 24 hours since you emailed them. Your subscription is cancelled but there is a debt on your account, if you wish to discuss this please reply to the customer service team as I can't disclose personal information relating to your account on this public platform. Thanks Emma.

Bedømt til 1 ud af 5 stjerner

Total scam

Total scam. Won't let you cancel free trial and then send legal letters through post.Well known scam.

They are based supposedly in Germany. They target UK daters hoping to scare them into sending payment as they can't do this in a EU court. Amazingly, they can't do this in a UK court. Ignore the clowns.

24. april 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

Hi James, if you can let me know your account data I'll check your profile and if you sent a valid cancellation in time I'll close the open debt on your account. Cancellations can be done via the online form, or customer's can send their own cancellation request via email attachment. Thanks Emma.

Bedømt til 1 ud af 5 stjerner

Don't not sign up

Don't not sign up! I signed up for the 1 month premium after a hour realised was completely fake, then seen all the bad reviews so decided to cancel the subscription- which they make so hard! For anyone who does need to cancel it's on there homepage in the footer, but instead of it just being cancelled button they make you fill a form asking for stupid unnecessary info. Once u submit the cancellation for you receive an email saying they will confirm in 5 days I did then send another email demanding it to be canceld this morning I have received a email confirming this. Anyone who signs up just follow the cancellation instructions in the bottom footer on there home page!

17. april 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

HI Si! With the information you've provided, we can see that our customer service has been already in contact with you and your Premium-membership has been cancelled. Our customer service usually responds to your original email within 3-5 working days. Thanks, Noel.

Bedømt til 1 ud af 5 stjerner

C-date scammers

I’m livid right now!! Who does C- date think they are by posting up a threat that they will be initiating a collection process by enforcement against me!
I no longer what the fake premium subscription and tried canceling it many times! Now that they can’t get access to my debit card they want to collect it via an agency! It’s a mafia company. Do - not - join this site. I will be reporting this. C- date if you read this ( doubt it) stop it now!!!

15. april 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

UPDATE: As you didn't provide any information to help us resolve this matter, there is not further we can do at this time.

Hi! Please provide your account information so I can check this out for you, I'll see if I can find your cancellation and update your account. Did you properly cancel your renewal within the cancellation period? If not, then your subscription would have been renewed and if you failed to respond the payment reminders your debt will have been passed to a collection agency and you should contact them. As said, you provide more information, I'll be able to check this for you! Thanks Emma.

Bedømt til 1 ud af 5 stjerner

Stay away from this site..

Made a massive mistake thinking this was a genuine site...subscribed for one month today and actually want out. They have made cancellation of subscription impossible. This should be a easy process but not on this site.

14. april 2024
Uopfordret anmeldelse
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Besvarelse fra C-Date UK

Hi Jamie, we'll email you on the address provided so that we can get this sorted. Thanks Emma.

Bedømt til 1 ud af 5 stjerner

After being auto rolled into premium…

After being auto rolled into premium without my approval I tried to cancel my subscription to no avail, I sent an email which I still have as proof, so that they cancel my subscriptions still they wouldn't, now they are sending me a bunch of letters from lawyers trying to intimidate me. I have my lawyers too and I have everything as proof.

1. april 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

Hi, i'm sorry to hear about this Mike, please do provide me with more information so that I can look into this for you. If would also be great if you could email your cancellation proof to me at
cdate-trustpilot@c-date.co.uk. I hope to get this sorted for you as quickly as possible. Thank you, Emma.

Bedømt til 2 ud af 5 stjerner

Could have been a battle

I subscribed on Monday .. and on that day I wanted to unsubscribe.. I just didn’t like the format etc ..

I went to the unsubscribe button and it said can’t unsubscribe please get In touch via customer service .. I thought that’s odd .. so any how after a few emails .. research etc I got an email on the Wednesday stating I’m
No longer a member all has been cancelled no more payments..

For me it was pretty straight forward .. very similar format to a company called RTA .. they were a company who dealt with commercial property and you couldn’t leave the contract despite the thousands in fees ..
I took them to court .. and won .. and sued them !!

so I was ready for this one .. screen shots , screen recordings .. clauses etc , but luckily my experience wasn’t too bad !!

I would say stay away .. on the grounds off to unsubscribe is a mission .. not like tinder etc where you’re on and off !!

It’s a business a dishonest one .. let’s be real .. it doesn’t do what it says on the tin .. unfortunately companies like this are set up by solicitors and law firms.

Good luck

25. marts 2024
Uopfordret anmeldelse
C-Date UK-logo

Besvarelse fra C-Date UK

Hi, we're sorry to hear our site didn't meet your expectations. With the information you've provided, we can confirm that your Premium-membership has already been cancelled. Thanks, Noel.

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