BYLT Basics Anmeldelser 2.139

The AI chat feature is very responsive. When an actual representative was needed they reached out quickly and resolved my issue.

I reached out to BYLT customer service due to a quality issue I was experiencing with a shirt that I had purchased a few months prior (outside the return window). I honestly expected them to just politely tell me it was too late, but they handled my request better than I could have ever imagined. I'm completely satisfied with this experience and if I didn't already have a reason to be a loyal returning customer I definitely do now.

This was one of the most frustrating customer service experiences I’ve had.

I tried to exchange my Everyday Pant 2.0 (Navy Regular 38) for a size 36. The exchange portal repeatedly redirected me to the wrong item and wouldn’t let me complete the exchange. I contacted support and spent over an hour in chat with long delays between responses.

Support initially claimed exchanges weren’t possible because of “low inventory,” but the item showed in stock online and I had it in my cart. The rep later acknowledged they could see inventory available but said the exchange portal still wouldn’t show it due to a backend issue.

Their proposed fix was to return for store credit and reorder — but I purchased the pants on sale (roughly $83 each after discounts), and reordering costs $96 each. That is not an even exchange and they couldn’t offer a clear way to match the original purchase price through an exchange.

Ultimately, the only thing I received was a free shipping code after a lot of wasted time, and the issue still wasn’t resolved. Between the broken exchange system and the lack of accountability, I can’t recommend BYLT.

Use code Scam This is a bullshit company with no direct number to their non existent customer service!! They also do not respond to emails .. You need to run faster than Gronk to Get away from these thieves!!!

I’ve ordered several different products from BYLT. The quality of each product has been amazing and their delivery process has been flawless. I’m so impressed and will order more in the future. I highly recommend BYLT and I’m sure you’ll be equally impressed.

Bought two hoodies. Sizes are deceiving from modeling images. Colors seem a bit off and basic designs. It’s made in a china marked up significantly. If return items are not exchanged, additional fees for shipping and processing are applied. Not premium but heavily marketed that way. Would not purchase again.

I ordered a gift certificate as a Christmas present, to be digitally sent to my nephew. The day AFTER Christmas, I got a notice that my order had been cancelled because it was tagged as fraudulent. They didn't contact me or give me an opportunity to confirm or deny the fraud prior to the cancellation. I contacted customer service (sounded like a bot) which replied with no explanation of what the problem was, just that I should try again. Of course I won't -- I'll find a different brand! Terrible
customer "service".

Great customer service!

Order placed on 11/24, billed and paid for and now sitting in a post office for 18 days. Multiple emails sent to BYLT with no response, tried the chat session multiple times with no response. No phone number for help, tried to contact multiple stores with common response of we can't do anything. Very disappointed

Thank you for the quick response and resolving the problem regarding my gift card!

I am pleased to share and acknowledge the excellent customer service and product support I received from Krystel… kudos to BYLT for hiring in your team great talents

I recently discovered BYLT and have since ordered several items. However, the proof of an effective retailer is found in their commitment to the customer. Sheila was fantastic in helping me work through a return situation. No hassle, very professional, and found a solution very quickly. My experiences as a customer have been top-notch. Thanks Sheila!

Their goods are nice and soft, but exchanges/returns take a while. The credit back to your account can take up to 30 days (ridiculous) and standard shipping is slow! When you email them about tracking their shipment, you receive a generic AI response. So not helpful.

Durable, high-quality products at a reasonable cost.

Sheila was great. Able to communicate about the order and got things squared away. I love the clothes. I tell everyone about it!

I ordered some items that were lost in shipping, and BYLT's customer service team member Shiela sorted the issue very quickly and got a new shipment to me within a couple of days to make up for the wait. Great product and great service

Shiela from BYLT, went above and beyond to help me out with an order. Great company, great product 12 plus shirts and getting more! Excellent product!
Thank you!

I rarely have any issues to bring up to BYLT's customer service, but I recently had a very small issue with a pair of pants. I ordered two identical pants of different colors, and for some reason one fit perfectly and the other was just too big. I went to their "return/exchange" page on their website and had a bit of difficulty doing what I wanted to. BYLT's Rudzani took his time and sent me more than one email helping me process an exchange, and I greatly appreciated his care. My experience with BYLT's customer service has been stellar. Thanks guys!