Bychoice Estate Agents Anmeldelser 

The only contact I had with them was when I enquired about a property and was then told it was under offer. Why they could not update Rightmove to reflect this I don't know, but it's misleading and annoying which leads to distrust. I wouldn't recommend.

We purchased a house through By choice who kept us updated on at least a weekly basis.
Along with our own agent they kept the sale on track.
Would I use them if I was to sell a house in the area ?
Yes .

AVOID renting from Bychoice. We moved into a property where the inventory said the property was professionally cleaned throughout. But it was not. See photos attached. The property was filthy. It was agreed with the agent that we would do our final clean at the point of moving in, so that the propery was bought up to an acceptable standard. When we moved out, they said a final clean was needed and held our deposit and have threatened to deduct sums for things like weed removal (see photos of when we moved in) oven clean and shower heads.... Becky at bychoice even referred to a front garden, which the property doesnt have, I had to get this confirmed by the landlord, via the agent, but she isnt even aware of the situation or how the property was left when we moved in

I have just moved house and can honestly say it would not have happened without the commitment, tenacity and resilience of Oliva Marks. She is an excellent, engaging and determined agent that goes beyond the norm to get a sale completed. 5 stars every day of the week.

Charlotte, Jamie and the team did a great job selling the houses of both my partner and myself, and helping us with our purchase.
Communication was great throughout and they were extremely considerate and helpful throughout what (as everyone knows) can be a stressful process.
Happy to recommend.

Avoid at all costs.
Being a first timer buyer, no chain, we agreed to buy a bungalow for the asking price, the agent we were dealing with told us they would contact the owner and sort out the details but never got back to us.. Every time we rang for a update the agent we were dealing with (Olivia) was ‘out of the office’, but when I rang on a different phone number magically was in the office and answered the phone straight away.
We were told there had been a higher offer placed on the property we had agreed to buy for the asking price, but magically the property is still on the market but they have raised the asking price a extra £20,000..
We had to constantly ring daily to try and even get a update on what was going on. On one phone call we were also told by another member of staff, a week after our original offer to buy the property for the asking price, our offer had not yet been given to buy seller (even though we had been told it had been submitted), I have since found out this is actually illegal.
We were constantly misled with lies on who actually owned the property, one day it was a ‘trust’, then next it was a builder and a developer, then the next week a school.. We have since purchased a family home with another estate agent hassle free and months later have still not heard back from bychoice about our pending offer try to buy buying the property for the asking price.

UPDATE: Since leaving this review on Google, bychoice have been calling me, leaving messages 'to clear things up', shame they didn't put in this much effort when trying to sell a property.
At no point had we been told our offer had been declined. We were told 'we still cannot get a answer from the school, trust etc' until i checked the website and saw the property had gone up..

Bychoice were amazing throughout the process of buying our first home. From the first viewing until completion they were extremely helpful, especially Becky (sales progression) who was always easy to talk to and provided updates throughout.

I spoke to a lady called Rebecca Steven, what a waste of my own time. We had a booking to go and see a let property and she decided to cancel on me less than 1 hour before our meeting which had been planned for 3 days. Very unprofessional and i will certainly not be using this company ever again or advising my friends too. STAY CLEAR!

Despite a number of particularly challenging events, the staff at Bychoice in Haverhill proved to be professional, supportive and upbeat throughout, which resulted in the sale going through. I’m very grateful to Matt, Mel, Keeleigh and Jordan for their continued efforts over the past few months.
I definitely recommend Bychoice Haverhill to rent or sell your house.

Jordan has been absolutely brilliant, a massive credit to the company. I have just finalised a very difficult sale of my house and Jordan has gone above and beyond to assist and make the process as smooth as possible! I cannot thank him enough for all of his efforts, highly recommend!
Charlie

Keeleigh, Jordan, Matt and Mel are amazing at what they do. I had a very difficult sale and they really pushed it trough. Outstanding professional understanding reliable and patient. I can’t praise them enough.

The Haverhill ByChoice team helped sell our house which completed in 2022. From the initial meeting with Matt to the ongoing support from from Keeleigh , the Team offered the best Estate Agent service I have ever experienced. Keeleigh went above and beyond her role to ensure our sale proceeded as planned, especially when ongoing queries became problematic, which was very much appreciated during a stressful time. I would highly recommend Bychoice if anyone is looking for a an estate agent to sell their property and would certainly not hesitate in using them again in the future due to the excellent service provided!

Jordan at Bychoice Haverhill was very helpful whilst looking for our first home. Through out the whole process of us buying a house he was very supportive and was quick to respond to any questions asked. Thanks again Jordan, would highly recommend

The agent I dealt with at Bychoice was professional and provided regular updates. I was happy with the advice provided and the agent steered me through the process of the sale, as it was not a process with which I was familiar. From start to finish I found Bychoice to be excellent

Listing the property was easy and it sold in days. The whole process was really easy because of Matt and the team.

Brilliant communication and assistance with our purchase from start to finish. Thank you Keeleigh, Matt, Jordan and the whole team

Bury st Edmunds team have been a pleasure to deal with and sold our house not once but twice within the space of a few days. They have always been friendly and helpful. Thank you from Lucy and Danny

The Bury St Edmunds team are fantastic! From start to finish, they have been by our side and keeping us going with our sale. Not sure what number house this sale was as there have been a few, but each time we receive the same impeccable service.
Thank you guys!
Best wishes,
Jane and John

Had to rent for a few months for the 1st time, spoke to the team who were very helpful who put me over to Melanie looks after the rental side of things.
I found Melanie very understanding, responsive to finding me a place quickly, process was very smooth and throughout my stay found melanie to be very professional, proactive, always very helpful, and polite to deal with. Would recommend anyone looking to rent to ho see Melanie.

The staff at ByChoice in Haverhill were wonderful. Matt, Keeleigh and Jordan dealt with our house sale and could not have been more helpful. Answering our questions, listening to our worries and generally helping in every way. Other staff there were also helpful if the three people mentioned above were not available. Our solicitors, were the most worry, little or no communication from their end and seemingly making the task of selling our house unnecessarily complicated.
Hopefully we will not have to move again, but we would
definitely choose ByChoice to help us. We are settled
now, our thanks to you all for your help and kindness