Blackwater Aquatics Anmeldelser 288

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Very quick shipping. Great communication. Fish were packaged well and arrived healthy and alive. My Betta Persephone pair were easy to acclimate to my tank and have been quite content and active.

Bedømt til 3 ud af 5 stjerner

I ordered two groups of fish: a pair of Betta antuta which I am more than happy with, and a set of 10 pygmy corydoras, which were very disappointing. Two of the corydoras appeared to have swim bladd... Se mere

Bedømt til 5 ud af 5 stjerner

Absolutely wonderful experience from start to end. I was looking for something very specific, and they went above and beyond to help me! After I had ordered, Anh sent photos of various fish I could th... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Shipping was delayed due to cold weather but the fish arrived promptly once they were finally sent. Both fish I ordered arrived in good condition and have since colored up wonderfully. Solid experienc... Se mere

Virksomhedsoplysninger

  1. Akvariebutik

Skrevet af virksomheden

We maintain and distribute rare wild type bettas and other uncommon blackwater fishes and more.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

288 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

I started researching Bettas and found…

I started researching Bettas and found these guys. It seemed they have their knowledge down to a fine art. I buy a male copper Betta and wow. This little guy is full of energy, fantastic color and super healthy. I haven't raised blackworms yet but do have a culture of white worms in which he loves. Just have to watch how much cause he is a little porcienios. If you can splurge, I highly recommend buying from these guys. You won't be sorry.

27. marts 2025
Bedømt til 5 ud af 5 stjerner

Betta

I had purchased a male betta from them and accidentally received a female, they made sure to remedy the situation and now I have a beautiful healthy male (and female)!

24. marts 2025
Bedømt til 4 ud af 5 stjerner

4 stars because one of the male bettas…

4 stars because one of the male bettas now has a permanent open gill cover. Most likely due to over-flaring when it arrived to me. Now, I’m not sure if that was before or during shipment. A bit disappointed. Perhaps they should’ve wrapped each individual bags with newspaper or something to prevent these fish from seeing each other.

27. februar 2025
Bedømt til 1 ud af 5 stjerner

Fish arrived dead twice in a row.

Fish arrived dead twice in a row.

11. februar 2025
Blackwater Aquatics-logo

Besvarelse fra Blackwater Aquatics

Hi SD, we're sorry that we weren't able to get your fish to you safely. We tried our best but the weather has been pretty bad at some of the shipping ports causing delays. We shipped the second shipment at no extra cost to you and after that came in DOA, we refunded the entire payment to you.

We really did try our best and hope the weather will be better in the future if you decide to make another purchase.

Bedømt til 5 ud af 5 stjerner

A pair of Uberis and weather conditions

A BIG thanks to Henry and everyone else at BWA for helping me with my order and holding them for me until it was safe for them to ship. They truly care about what they do!!!! I have bought from them many times and each time I am amazed at the care they put in to getting my order safely to me. Recommend 💯!!!!!!!

5. februar 2025
Bedømt til 1 ud af 5 stjerner

3 dead fish no refund, harassed on Facebook.

(EDIT) you were paid 2 months ago even though I paid for overnight shipping. The weather was perfectly fine when I paid you. Then you delayed shipping and chose to ship during a snowstorm. If I pay $50 for live arrival guarantee, it’s perfectly reasonable to assume I’ll get a live fish within a week or even 2 weeks. Now here we are, I don’t have any fish and you won’t issue a refund.

Never received my dwarf rainbows. 2 DOA arrivals on my betta. 3rd Betta died immediately. One of the staff chose to mention me on a public Facebook forum to roast me, even though I never mentioned them by name. Brought this to the attention of the team, never received an update or refund. I’ll be disputing it with my bank.

2. februar 2025
Blackwater Aquatics-logo

Besvarelse fra Blackwater Aquatics

We understand that unexpected circumstances can be frustrating. Unfortunately, we can’t control the weather, and a major southeast storm occurred causing UPS delays, leading to the first DOA. Per our guarantee, we then sent you a replacement at no extra cost via Next Day Air. Unfortunately, UPS delays affected that shipment as well, resulting in the second DOA. Once we felt the weather was safe, we promptly sent a third shipment—again at no extra cost—which successfully arrived in good condition. One day later, you informed us that it died in your tank. We had requested your water parameters and photos of the fish to better understand the situation, but we have yet to receive them. Please note that proper acclimation is crucial to their survival.

Regarding the rainbows, they were included in the first shipment that was DOA. We informed you that we didn’t have any more in stock and offered you the choice of waiting for our next import or receiving a refund. You opted for the refund, which we processed immediately before sending the second shipment.

Our Live Arrival Guarantee is in place to protect our customers in cases like these, and we honored it throughout the process. Our staff never intended to upset you but rather to explain why the DOAs occurred. When you expressed concern about a particular comment, I immediately asked the moderators to remove it, which they did.

We know this wasn’t an ideal experience, and honestly, we took a pretty big loss on the order between the multiple shipments and refund. But our main goal has always been to take care of our customers, and we did everything we could to make things right for you.

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