Very quick shipping. Great communication. Fish were packaged well and arrived healthy and alive. My Betta Persephone pair were easy to acclimate to my tank and have been quite content and active.
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Se, hvad kunderne siger
I ordered two groups of fish: a pair of Betta antuta which I am more than happy with, and a set of 10 pygmy corydoras, which were very disappointing. Two of the corydoras appeared to have swim bladd... Se mere
Absolutely wonderful experience from start to end. I was looking for something very specific, and they went above and beyond to help me! After I had ordered, Anh sent photos of various fish I could th... Se mere
Virksomheden har svaret
Shipping was delayed due to cold weather but the fish arrived promptly once they were finally sent. Both fish I ordered arrived in good condition and have since colored up wonderfully. Solid experienc... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We maintain and distribute rare wild type bettas and other uncommon blackwater fishes and more.
Kontaktoplysninger
Artesia Blvd, 90621, Buena Park, USA
- 415-322-0820
- info@bwaquatics.com
- bwaquatics.com
4,6
Fremragende
288 anmeldelser
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I ordered a betta smaragdina guitar and…
I ordered a betta smaragdina guitar and it came quite healthy. However, it barely resembles the pictures provided. Fins and tail are quite different however the pattern is the same.
15. april 2025
My fish arrived in good condition
My fish arrived in good condition. The blackwater staff was very accommodating with timing my shipment.
15. april 2025
Arrived on time and in great condition
Arrived on time and in great condition. Clean water and all alive!
14. april 2025
Betta mahachaensis
Beautiful healthy pair of betta mahachaensis. Shipping was perfect and my package arrived by 9:45am.
10. april 2025
Fast shipping fish arrived heathy and…
Fast shipping fish arrived heathy and well package. One month later fish are still thriving! I will definitely order again!
12. marts 2025
I started researching Bettas and found…
I started researching Bettas and found these guys. It seemed they have their knowledge down to a fine art. I buy a male copper Betta and wow. This little guy is full of energy, fantastic color and super healthy. I haven't raised blackworms yet but do have a culture of white worms in which he loves. Just have to watch how much cause he is a little porcienios. If you can splurge, I highly recommend buying from these guys. You won't be sorry.
27. marts 2025
Betta
I had purchased a male betta from them and accidentally received a female, they made sure to remedy the situation and now I have a beautiful healthy male (and female)!
24. marts 2025
Amazing customer service
Amazing customer service, my Betta Antuta came in healthy and alive. I will be buying from them again.
5. marts 2025
Very responsible fish shepherds
Had a great experience with BW aquatics. Very helpful when it came to shipping and responsive in their communication.
4. marts 2025
4 stars because one of the male bettas…
4 stars because one of the male bettas now has a permanent open gill cover. Most likely due to over-flaring when it arrived to me. Now, I’m not sure if that was before or during shipment. A bit disappointed. Perhaps they should’ve wrapped each individual bags with newspaper or something to prevent these fish from seeing each other.
27. februar 2025
Great communication
Great communication, fast shipping, and fish look amazing! Definitely ordering from here again. Thanks
25. februar 2025
Besvarelse fra Blackwater Aquatics
Hi SD, we're sorry that we weren't able to get your fish to you safely. We tried our best but the weather has been pretty bad at some of the shipping ports causing delays. We shipped the second shipment at no extra cost to you and after that came in DOA, we refunded the entire payment to you.
We really did try our best and hope the weather will be better in the future if you decide to make another purchase.
Great customer service and attention to…
Great customer service and attention to details
5. februar 2025
A pair of Uberis and weather conditions
A BIG thanks to Henry and everyone else at BWA for helping me with my order and holding them for me until it was safe for them to ship. They truly care about what they do!!!! I have bought from them many times and each time I am amazed at the care they put in to getting my order safely to me. Recommend 💯!!!!!!!
5. februar 2025
This company is fantastic
This company is fantastic. They communicate, make sure the temps across the country and in your area are okay for shipping and will give you all the info you need!
5. februar 2025
3 dead fish no refund, harassed on Facebook.
(EDIT) you were paid 2 months ago even though I paid for overnight shipping. The weather was perfectly fine when I paid you. Then you delayed shipping and chose to ship during a snowstorm. If I pay $50 for live arrival guarantee, it’s perfectly reasonable to assume I’ll get a live fish within a week or even 2 weeks. Now here we are, I don’t have any fish and you won’t issue a refund.
Never received my dwarf rainbows. 2 DOA arrivals on my betta. 3rd Betta died immediately. One of the staff chose to mention me on a public Facebook forum to roast me, even though I never mentioned them by name. Brought this to the attention of the team, never received an update or refund. I’ll be disputing it with my bank.
2. februar 2025
Besvarelse fra Blackwater Aquatics
We understand that unexpected circumstances can be frustrating. Unfortunately, we can’t control the weather, and a major southeast storm occurred causing UPS delays, leading to the first DOA. Per our guarantee, we then sent you a replacement at no extra cost via Next Day Air. Unfortunately, UPS delays affected that shipment as well, resulting in the second DOA. Once we felt the weather was safe, we promptly sent a third shipment—again at no extra cost—which successfully arrived in good condition. One day later, you informed us that it died in your tank. We had requested your water parameters and photos of the fish to better understand the situation, but we have yet to receive them. Please note that proper acclimation is crucial to their survival.
Regarding the rainbows, they were included in the first shipment that was DOA. We informed you that we didn’t have any more in stock and offered you the choice of waiting for our next import or receiving a refund. You opted for the refund, which we processed immediately before sending the second shipment.
Our Live Arrival Guarantee is in place to protect our customers in cases like these, and we honored it throughout the process. Our staff never intended to upset you but rather to explain why the DOAs occurred. When you expressed concern about a particular comment, I immediately asked the moderators to remove it, which they did.
We know this wasn’t an ideal experience, and honestly, we took a pretty big loss on the order between the multiple shipments and refund. But our main goal has always been to take care of our customers, and we did everything we could to make things right for you.
BW was responsive and helpful with all…
BW was responsive and helpful with all my questions. Their fish are healthy and happy, I have bought from them multiple times and will do so again!
22. januar 2025
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