Fast and reliable service every time. We operate nationwide, and Buy Insulation consistently looks after all our pipe insulation requirements. They ensure everything arrives on time, well packaged,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I purchased the 20mm TerraFit Gym Flooring to cover the floor of my new CrossFit gym. I am really impressed with the quality, it looks amazing. Delivery was great, on the exact day I requested. The st... Se mere
Excellent company to buy from. Easy to use the website. Placed an order and was contacted within 2 hours to say my order was ready for collection. Drove to the warehouse and a helpful chap carried out... Se mere
Having been into places like B & Q , Wickes etc ,I originally thought that my project was going to be expensive.We had recently moved into a Dorma Bungalow in Cheshire , on checking in the loft sp... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Kontaktoplysninger
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, Storbritannien
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4,6
Fremragende
284 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very easy to order from and local…
Very easy to order from and local pickup. Great price. Helpful staff. So glad I found them.
28. maj 2024
Besvarelse fra Buy Insulation
Hi Dave,
Thank you so much for your positive feedback! We are delighted to hear that you found the ordering process easy and convenient, and that our local pickup option and great prices met your needs.
Our team always strives to provide helpful and efficient service, and we are glad to know you had a positive experience with us.
Kind regards,
Buy Insulation Customer Care Team
Order #2649
Updated 29/06/24
After receiving a phone call from Buy Insulation customer services to discuss my issue I would like to say that the issue has now been resolved. I would also like to say what a refreshing change for a company to contact you the way Buy Insulation did with me and display empathy towards how I felt.
The insulation product I purchased was good and the company has now shown a great level of importance towards their customer base being totally satisfied all round with their overall experience.
Many thanks and kind regards
Order #2649
Product seems fine but delivery time is a major issue. Paid for express delivery 1/2 days and some 8 days after ordering received my order. Was told by Buy Insulation the order was despatched day 2 after ordering and would be delivered day 3. Obviously order didn't arrive due to issues with the delivery company they use, TNT, who I was informed by Buy Insulation via a phone discussion are causing them issues with customer orders. Contacting TNT is frustrating to say the least as you are dealing with an A I device.
After eventual delivery I contacted Buy Insulation via email with all the details regarding the delivery issues but have never received a reply. Maybe because I requested a refund for the express delivery!!!
28. maj 2024
Uopfordret anmeldelse
Besvarelse fra Buy Insulation
Hi James,
Thank you for your feedback and for bringing this matter to our attention. We sincerely apologise for the delay in your delivery and the frustration you experienced with our service.
We understand that paying for express delivery and receiving your order much later is unacceptable, and we regret the inconvenience this caused. We have been experiencing issues with our delivery partner, TNT, which have unfortunately affected our service levels. We are actively working to resolve these issues to ensure timely deliveries in the future.
We attempted to contact you via phone but were unable to reach you. Please email us again at sales@buyinsulation.co.uk or call our office at your earliest convenience, and we will address your concerns promptly, including your request for a refund for the express delivery charge.
Thank you for your patience and understanding. We are committed to improving our service and hope to have the opportunity to serve you better in the future.
Kind regards,
Buy Insulation Customer Care Team
My efforts to get a delivery update by…
My efforts to get a delivery update by email, phone and live internet chat were all ignored. Delivery was slow and we had to change how to do things as it was late.
17. maj 2024
Besvarelse fra Buy Insulation
Hi Russell,
Thank you for your feedback. We sincerely apologise for the lack of communication and the delay in your delivery. We understand how frustrating it must have been to have your efforts to get a delivery update ignored and to have to change your plans due to the late delivery.
We appreciate the opportunity to speak with you and explain the issues we faced. We are actively working to resolve these problems by improving our communication channels and ensuring that all customer inquiries are responded to promptly.
We are committed to making sure that such issues do not occur in the future and hope that you will consider giving us another chance. Should you need any assistance, we are here to help.
Thank you for your patience and understanding.
Kind regards,
Buy Insulation Customer Care Team
Fantastic Service
Purchased 'ODE' 100 and 200mmm loft roll and a knife. Elliot in customer service calculated how many rolls of each I required for the area which was a great help. I received the goods next day but only paid for standard delivery 2-4days.
Rolls were excellent quality and the best price I could find anywhere online. The knife is sharp and very sturdy.
I will only be using BuyInsulation.co.uk in future for any insulation needed for my project.
28. maj 2024
Uopfordret anmeldelse
Besvarelse fra Buy Insulation
Hi Tom,
Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with our service and products.
It is great to know that Elliot in customer service was able to assist you in calculating the required materials for your project. We are also pleased that you received your order the next day, despite opting for standard delivery, and that you found the quality of our loft rolls and knife to be excellent.
We strive to offer the best prices and top-notch service to our customers, and it is rewarding to hear that we have met your expectations. We look forward to assisting you with any future insulation needs for your projects.
Kind regards,
Buy Insulation Customer Care Team
Ordering took time getting through to…
Ordering took time getting through to the team but I guess everyone is busy.
Delivery great and product good for what we needed it for 5•
9. maj 2024
Uopfordret anmeldelse
Besvarelse fra Buy Insulation
Hi Anthony,
Thank you for your feedback. We appreciate your patience in getting through to our team and understand that it might have taken some time due to high demand.
We are glad to hear that your delivery experience was great and that the product met your needs. Your satisfaction is our priority, and it is rewarding to know that you are pleased with our service and products.
Thank you for choosing us, and we look forward to serving you again in the future.
Kind regards,
Buy Insulation Customer Care Team
Besvarelse fra Buy Insulation
Hi Sousan,
Thank you for your feedback! We are pleased to hear that you found the purchasing process easy and are satisfied with the quality of our products.
Your satisfaction is important to us, and we look forward to serving you again in the future.
Kind regards,
Buy Insulation Customer Care Team
Besvarelse fra Buy Insulation
Hi AceDel,
Thank you for your feedback! We are delighted to hear that you were pleased with our fast delivery and found our prices reasonable.
Your satisfaction is our priority, and we look forward to serving you again in the future.
Kind regards,
Buy Insulation Customer Care Team
Besvarelse fra Buy Insulation
Hi Dinesh,
Thank you for your feedback! We are thrilled to hear that you were pleased with our services.
Your satisfaction is our priority, and we look forward to serving you again in the future.
Kind regards,
Buy Insulation Customer Care Team
OK for the price but you get what you pay for.
Delivery time was only just in the expected window (4 days). Price is good vs competition. However:
- You are falsely selling Celotex PIR board and shipping a cheaper alternative. I don't care if this is comparable in quality, if I order a certain brand I expect this to be shipped. This is not clear on your website.
- The boards were clearly sloppily manually cut and wonky. Not great if you are expecting a neat finish.
Order 2566. Will be taking my business elsewhere next time.
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra Buy Insulation
Hi Dirk,
Thank you for your feedback. We sincerely apologise for the issues you experienced with your order. We understand your frustration regarding the brand substitution and the condition of the boards you received.
There was indeed a crossover period when we switched from Celotex to another provider, and our website was not updated in time. We regret that this caused confusion and inconvenience for you.
We will take your feedback seriously to ensure our product listings are accurate and up-to-date.
We appreciate your understanding and are committed to improving our processes to prevent such issues in the future. Thank you for bringing this to our attention.
Best regards,
Buy Insulation Customer Care Team
Great service great product
Great service great product, fast delivery reasonable price. Will use again.
7. maj 2024
Besvarelse fra Buy Insulation
Hi Stephen,
Thank you for your positive review! We are thrilled that you enjoyed our service, the quality of our products, the speed of delivery, and our reasonable prices.
We look forward to assisting you again soon.
Kind regards,
Buy Insulation Customer Care Team
Paid £30 for pallet never got it
Paid £30 for pallet never got it, rolls came with normal dpd driver while on invoice there were standing pallet charge...
UPDATE Got email after few days that they are charging for delivery £10 per roll, still cheapest I could find
3. maj 2024
Besvarelse fra Buy Insulation
Hi Piotr,
Thank you for your feedback.
We apologise for the confusion regarding the pallet charge and delivery method.
We understand your frustration and appreciate your patience as we clarified the charges.
Despite this, we are glad to hear that you still found our prices to be the cheapest available. We value your business and look forward to improving your experience in the future.
Best regards,
Buy Insulation Customer Care Team
Great Service
Have bought twice now, and service both times from ordering to delivery has been easy and delivered well within time. Great service, easy ordering, will definitely use again.
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Buy Insulation
Hi,
Thank you for your continued trust in us. We are delighted to hear that your experiences with our service have been positive and that you found the ordering and delivery process smooth. We look forward to serving you again soon.
Best regards,
Buy Insulation Customer Care Team
Great service and fast delivery however…
Great service and fast delivery however disappointing costumer service as not replying for a message and not answering phone call. Would recommend to a friend
25. april 2024
Besvarelse fra Buy Insulation
Thank you for your feedback. We are glad to hear that you were satisfied with our great service and fast delivery.
We apologise for the lack of response to your messages and calls; this is not the level of customer service we strive for.
We really appreciate your recommendation and will work to improve our communication.
Kind regards,
Buy Insulation Customer Care Team
Ordered on 29th not a happy chappy April but had no…
Ordered on 29th April but had no correspondence from yourselves about a delivery date therefore I missed the delivery due to no information and have had terrible trouble trying to sort another delivery date but eventually got a date of 6/5/24 but hey ho stayed in allday and nothing had been delivered which is why I’ve not given a high star rating,I’m a very busy person who cannot afford to spend hours on a phone trying to get hold of someone your end but phone just kept ringing and also sent you numerous emails to see what was happening with my orde,all in all I’ve not had a good experience with yourselves or the courier company
29. april 2024
Besvarelse fra Buy Insulation
Hi Paul,
Thank you for your feedback. We sincerely apologise for the inconvenience and lack of communication regarding your order. We understand how frustrating it must have been to miss the delivery and experience difficulty in rescheduling.
We acknowledge the trouble you had in reaching us by phone and email, and we are taking steps to improve our customer service and communication processes to prevent such issues in the future. Your experience does not reflect the standard of service we strive to provide.
We appreciate your patience and feedback, which will help us improve.
Best regards,
Buy Insulation Customer Care Team
Company that do not response and no reply
I have placed an order and have tried to contact them with no reply and neither they pickup the phone or no response on chat or email. There is no update on my order.
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Buy Insulation
Hi Girish,
Thank you for your feedback.
We apologise for the difficulty you have had in reaching us and the lack of updates on your order. We have tried to call you but were unable to connect.
We will follow up on your order as soon as possible. In the meantime, please email us at sales@buyinsulation.co.uk, and we will ensure your concerns are addressed promptly.
Best regards,
Buy Insulation Customer Care Team
Best price I could find and fast…
Best price I could find and fast delivery. Very pleased.
25. april 2024
Uopfordret anmeldelse
Besvarelse fra Buy Insulation
Hi Michael,
Thank you for your feedback! We are glad to hear that you were pleased with our pricing and fast delivery. Your satisfaction is our priority, and we look forward to serving you again.
Best regards,
Buy Insulation Customer Care Team
Buying was easy and delivery was on…
Buying was easy and delivery was on time.item was well packaged
15. april 2024
Besvarelse fra Buy Insulation
Hi Kevin,
Thank you for your great review!
We are happy to hear that the buying process was easy, delivery was timely, and the item was well packaged. We appreciate your support and look forward to serving you again.
Best regards,
Buy Insulation Customer Care Team
Great customer service
Great communication, contacted and arranged easily and swiftly. Quick service, very helpful all in all.
Will use again!
17. april 2024
Besvarelse fra Buy Insulation
Hi Lee,
Thank you for your kind words! We are delighted to hear that you had a great experience with our communication and found our service quick and helpful. We look forward to serving you again in the future.
Best regards,
Buy Insulation Customer Care Team
Quick and easy purchase and nice…
Quick and easy purchase and nice company to deal with. Many thanks.
19. april 2024
Uopfordret anmeldelse
Besvarelse fra Buy Insulation
Hi Dom,
Thank you for your positive feedback! We are glad to hear that your purchase was quick and easy and that you found us pleasant to deal with. We appreciate your support and look forward to serving you again.
Many thanks,
Buy Insulation Customer Care Team
Product excellent
Excellent product and service. They say 3 days and it always arrives on time.
12. april 2024
Uopfordret anmeldelse
Besvarelse fra Buy Insulation
Thank you for your feedback Steve!
We are thrilled to hear that you are pleased with our product and service. It is great to know that our deliveries consistently meet your expectations.
Kind regards,
Buy Insulation Customer Care Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.