Made an order 2 weeks ago. Payment taken by company, but no communication about order. Parcel has not arrived. This could be a scam website/company; I would advise avoiding it. I will see if I can r... Se mere
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Se, hvad kunderne siger
After an initial issue, which was promptly solved, the order was dispatched and with us quickly. Will be using again. Good communication and helpful.
I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place... Se mere
The customer service was excellent. When I had to contact them regarding a missing component, they had a look and realised that I hadn't added to cage mount to my order, and it wasn't until afterwa... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Kontaktoplysninger
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Storbritannien
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3,8
God
216 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 38 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love it an the colour match my guinea…
Love it an the colour match my guinea pigs cage and it value for money
31. juli 2025
Besvarelse fra Buttercup Pet Products
Thank you so much for your lovely review. We’re so happy to hear you love the holder and that the colour matches your guinea pigs’ cage perfectly. It’s great to know you found it good value too.
Best wishes,
The Buttercup Pet Products Team 🌼
Very good quality will made and this is…
Very good quality will made and this is my second order of them
4. august 2025
Besvarelse fra Buttercup Pet Products
Thank you so much for your kind words and for coming back to order again. We’re really happy to hear you’re pleased with the quality of our products and truly appreciate your continued support.
Best wishes,
The Buttercup Pet Products Team 🌼
Sturdy and well made
Well packaged, made from substantial materials and well made. Nice sturdy design and easy to install.
31. juli 2025
Besvarelse fra Buttercup Pet Products
Thank you for your great feedback. We’re so pleased to hear you’re happy with the quality and design of your holder. We put a lot of care into making sure everything is sturdy and built to last, so it’s lovely to know it’s appreciated.
Best wishes,
The Buttercup Pet Products Team 🌼
Besvarelse fra Buttercup Pet Products
Thank you so much for your kind review. We’re really happy to hear your order arrived quickly and that you’re pleased with your product. Your recommendation means a lot to our small team.
Best wishes,
The Buttercup Pet Products Team 🌼
No reply from nurmous emails and web…
No reply from nurmous emails and web chat still waiting in an order placed over 2 weeks ago I understand that there are delays but not response from emails shocking customer service
10. juli 2025
Besvarelse fra Buttercup Pet Products
We’re so sorry to hear about your experience and that you’ve struggled to get in touch with us. That’s absolutely not the level of service we want to provide, and we can only apologise for the frustration this has caused.
We’d really like to get to the bottom of this and sort things out for you straight away. Please could you drop us an email at hello@buttercuppetproducts.co.uk
with your order details? We’ll personally look into what happened and make sure it’s resolved as quickly as possible.
Thank you for your patience and for bringing this to our attention — we’ll make sure it’s put right.
Best wishes,
The Buttercup Pet Products Team 🌼
Besvarelse fra Buttercup Pet Products
Thank you for your feedback. We’re really glad you love the product and appreciate your patience with the delivery side of things. We’re always working to improve our packing and dispatch times, so your comments really help us do better.
Best wishes,
The Buttercup Pet Products Team 🌼
Makes a guinea pig mums life much easier!
Absolutely love the bottle holders. They make changing my 7 guinea pig bottles so much easier!
Also I messed up on my initial order and the customer service was great to fix this!
Would definitely recommend!
30. juni 2025
Besvarelse fra Buttercup Pet Products
Lucy you’re a star, thank you so much! Seven bottles is no small task so we’re buzzing to hear it’s made life easier for you. And glad we could get your order sorted smoothly too! Big love from all of us at Buttercup 💛
Amazing company
Amazing company, cute well made products, perfect water bottle holder, just what I was looking for, would highly recommend.
4. juli 2025
Besvarelse fra Buttercup Pet Products
Sarah you’re the best, thank you! So glad the holder was exactly what you’d been hunting for and that it’s ticking all the boxes. We massively appreciate the love 💛
Great bottle holders
Great bottle holders! Very easy to install and very easy to place bottles in.
26. juni 2025
Besvarelse fra Buttercup Pet Products
Ilse thank you so much! Delighted to hear the holders are doing the job and making things nice and easy for you. Really appreciate the support all the way from your side of the world 💛
Excellent product
Excellent product, fast delivery, well packaged. Ebony, the guinea pig loves her new purple bottle holder. Thank you
30. juni 2025
Besvarelse fra Buttercup Pet Products
Jakki this is gorgeous, thank you! So glad Ebony’s loving her new purple setup – sounds like she’s got great taste. Big thanks for the kind words and for choosing us 💛
Buttercup pet product pet holder are a…
Buttercup pet product pet holder are a game changer. Good quality, lovely colours from a small business. Swift delivery. Every Guinea Pig needs to have at least one ❤️.
6. juni 2025
Besvarelse fra Buttercup Pet Products
Sarah you’re an absolute gem, thank you! Love that you called them a game changer – that’s exactly what we hoped they’d be. Big hugs to your piggies and massive thanks for supporting our little biz 💛
poor customer service
i've ordered from buttercups pets a few times in the past and really like their products but the level of customer service i have experienced this time isn't good enough! i placed and order on the 4th june and paid express delivery which wasn't despatched untill the folllowing monday which was the 9th june i had already sent a message on the monday through the website to find out when my order would be being sent out i had no reply but at least it had been despatched, the tracking then didn't change from 9 pm on the monday night so on the wednesday i emailed to ask them what was happening as i wasn't getting any help from evri, i did get a reply to which was said that the products will be re sent out i will get a new tracking link if the original one cant be used, i had emailed back saying that was fine and would appreciate that fast
forward to today no reply from the company and no replacements have been sent out, evri have finally got intouch to say the product is missing, i understand small business are busy but it is no excuse for such low level of service,
4. juni 2025
Besvarelse fra Buttercup Pet Products
Hey Chelsie,
Many thanks for being a repeat customer! We're so sorry to hear about the bad experience you had the second time around—it seems something, somewhere, went really wrong.
After taking a look at this, we can see there were numerous attempts to reach out to you to get this sorted, but unfortunately, we never heard back. Please note this isn't to say you ever received those emails, but we just wanted to make it clear that we did try!
We also noticed a bank chargeback on the order, which means the case is then in the hands of the bank and we're unable to take further action. That's why we weren’t able to send out replacements in the end—we couldn’t get in touch, and the chargeback process limits what we can do on our end.
That said, we'd still love to make this right. As a gesture of goodwill—and we completely understand if you'd rather not take us up on it—we’d be happy to send out your original order free of charge.
Just drop us a message at our alternate email address: info@buttercuppetproducts.co.uk, and we’ll get that sorted for you!
Warm wishes,
The Buttercup Team 🌼
Besvarelse fra Buttercup Pet Products
Hey Jolene!
Many thanks for your order, and we're really sorry to hear about the issues you experienced.
We’ve looked into it and finally got to the bottom of what happened—and we’ve got a resolution for you!
For some reason, your parcel was stuck at an Evri parcel shop for 10 days. It was essentially just sitting there without being scanned, which meant it couldn't move on to the next stage. We have no idea why this happened, but due to the delay, we’ve gone ahead and issued you a full postage refund.
We hope this goes some way toward making up for the inconvenience. If you ever wish to order again, please do get in touch with us directly—we’ll be sure to sort something special out for you 😊 Just mention this Trustpilot review!
Thanks again,
The Buttercup Team 🌼
Great quality product
Well made product, keeps bottle away from cage liner so easier to catch drips on a mat
27. maj 2025
Besvarelse fra Buttercup Pet Products
Alexandra thank you so much! Really glad it’s doing the job and keeping things tidy and drip-free. Appreciate you taking the time to share this – means a lot 💛
Fabulous service
Fabulous service, fast delivery and fantastic water bottle holders, highly recommend, thank you.
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Buttercup Pet Products
Claire you’re a legend, thank you! So happy you’re loving the holders and the service too. We massively appreciate the recommendation and all the good vibes 💛
Great product easy to use
Great product easy to use - good communication when I needed a different part for the drinks holders!
27. maj 2025
Besvarelse fra Buttercup Pet Products
Thanks so much Becky! Really glad we could get you sorted with the part you needed and that everything’s working smoothly now. Appreciate the kind words more than you know 💛
Great service
I needed the cage fitting for the hay racks as I was changing from wall mounted to cage mounted. I got brilliant service from everyone I dealt with. A great company and lovely products.
30. maj 2025
Besvarelse fra Buttercup Pet Products
Linda you’re a star, thank you! So glad we could help with the switch and get everything sorted for your new setup. Really appreciate your lovely words and support 💛
I love my New Guinea pig bottle holder…
I love my New Guinea pig bottle holder . It’s amazing quality and I love the green colour ! I shall be ordering again soon .
27. maj 2025
Besvarelse fra Buttercup Pet Products
Sue this is wonderful to hear, thank you! So happy you’re loving the green and the quality too. Can’t wait to have you back for more soon 💛
Really good bottle holder
The bottle holder arrived really quickly and in very good condition.
It goes well with the other bottle holder and hay rack I bought a few months ago. It's really easy to fit to your cage and easy to clean
27. maj 2025
Besvarelse fra Buttercup Pet Products
Jill this is fab, thank you! Love that it fits in perfectly with your setup and that it’s keeping things simple and clean. Big thanks for coming back to us again – means the world 💛
I requested a refund which I finally…
I requested a refund which I finally got after requesting again. I was told that my item had been sent in error although I haven’t received it.
I found the companies communication a huge problem.
27. maj 2025
Besvarelse fra Buttercup Pet Products
Thanks for the honest feedback Corinne. Really sorry the experience wasn’t up to scratch and that communication fell short this time. We’re always trying to improve and we’ll take this on board to do better moving forward. Appreciate you taking the time to share it. 💛
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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