After an initial issue, which was promptly solved, the order was dispatched and with us quickly. Will be using again. Good communication and helpful.
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Se, hvad kunderne siger
Buttercup Pet Products do not reply to emails. Their customer service is non-existent. I emailed eight times using two different email addresses listed on their website, sent three social media messag... Se mere
I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place... Se mere
The customer service was excellent. When I had to contact them regarding a missing component, they had a look and realised that I hadn't added to cage mount to my order, and it wasn't until afterwa... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Kontaktoplysninger
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Storbritannien
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3,9
God
215 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 38 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered a water bottle holder but it…
I ordered a water bottle holder but it never arrived i messaged them and there was trouble with the delivery so they said they would send me another, this one soon arrived, they are an excellent product no trouble having trying to fix my bottle. Thank you Buttercup Pet Products
11. november 2025
Fantastic products and great service
Fantastic products and great service
Thank you
11. november 2025
Besvarelse fra Buttercup Pet Products
Thank you so much for your lovely review. We’re really happy to hear you’re pleased with the products and the service. Your support means a lot to us.
Best wishes,
The Buttercup Pet Products Team 🌼
Besvarelse fra Buttercup Pet Products
Thank you for your kind review. We’re really glad to hear you found the items easy to fit onto your hutch mesh. That’s exactly what we aim for.
Best wishes,
The Buttercup Pet Products Team 🌼
Took so long to deliver it
Took so long to be delivered I got fed up with waiting and cancelled it Came the same day as I returned it!! But I did get a partial refund thanks
27. oktober 2025
Besvarelse fra Buttercup Pet Products
Thank you for your feedback. We’re really sorry to hear your order took so long to arrive and completely understand how frustrating that must have been. It’s unfortunate timing that the parcel turned up on the same day you returned it, but we’re glad the refund reached you.
If you ever decide to shop with us again, we’ll do everything we can to make sure things go much more smoothly for you.
Best wishes,
The Buttercup Pet Products Team 🌼
Besvarelse fra Buttercup Pet Products
Thank you for taking the time to leave us such a kind review. We’re so glad you had a great experience shopping with us.
Best wishes,
The Buttercup Pet Products Team 🌼
Lovely products
Lovely products, guinea pigs love the feeder and I LOVE the water bottle holder as it’s so much better than the annoying wires an good quality
22. oktober 2025
Besvarelse fra Buttercup Pet Products
We’re so grateful for your support and thrilled you’re pleased with your order. Every bit of feedback like this keeps us motivated to do what we love.
Best wishes,
The Buttercup Pet Products Team 🌼
absolutley shocking do not hand your money over to this company
i ordered from this comapny twice first time my order was missing a item and one item was in a completly different colour to what i oredered it in i emailed and they gave me a small discount code for my nect order so i ordered again and this time my order took weeks to come i emailed several times and was ignored for ages finally i was given a response and was told id receive a trade card as i run a guinea pig rescue and a couple items for free as a sorry however i never revived these items or the trade discount yet again more let downs this has been back nd forth for months now and ive finally given up however i want people to know about this company as its shocking and customer service is even worse
2. november 2025
Uopfordret anmeldelse
Besvarelse fra Buttercup Pet Products
Hi Emma,
We know one of your orders had an issue, and this was resolved at the time with a discount and our apologies. You were later offered two complimentary bottle holders as a gesture of goodwill, but these were never sent, as the tone of communication became inappropriate and included attempts to pressure our team with negative reviews on your social platforms, even though you use our products every day and requests for money for your rescue.
We’re a small business that genuinely tries to do right by our customers and by the rescue community. We already support several guinea pig rescues across the UK through fair, positive collaborations.
We’re sorry that this situation couldn’t be resolved more amicably, but we stand by the way our team handled it. If you’d still like to discuss this in a constructive way, please feel free to reach out at hello@buttercuppetproducts.co.uk.
Best regards,
The Buttercup Pet Products Team 🌼
I love these bottle holders
I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more even temperature on both hot and cold days. Great product
14. oktober 2025
Besvarelse fra Buttercup Pet Products
Thanks a bunch for your kind words. We’re so happy to hear you love your Buttercup item. We put a lot of care into everything we make, so it’s brilliant to know it’s appreciated.
Best wishes,
The Buttercup Pet Products Team 🌼
Easy to use and my piggies prefer drinking from bottles in these holders
Delivery time was fine and item well packaged. These are a game changer for water bottles. I still have some wired, but my Guinea pigs much prefer to drink from the bottles in these holders. Which is great as they are so easy to change the bottle over in and they keep the bottle securely upright rather than sliding about on the bars when you use the wire.
16. oktober 2025
Besvarelse fra Buttercup Pet Products
That’s such a lovely review to read, thank you. It really makes our day knowing our products are going to happy pets and their owners.
Best wishes,
The Buttercup Pet Products Team 🌼
Great product for what I am looking for…
Great product for what I am looking for with my piggies. Thank you.
10. oktober 2025
Besvarelse fra Buttercup Pet Products
Thank you so much for your lovely feedback. We’re over the moon that you’re happy with your purchase and that it’s gone to a good home. Give your little ones some extra head scratches from us.
Best wishes,
The Buttercup Pet Products Team 🌼
Very slow delivery even when paid for express..
I ordered some bottle holders over 6 working days ago and paid extra for express delivery 1-2 working days. I have emailed them twice and also tried to contact them via online chat but no answer. I have the tracking information and it doesn't look like it will be here for a few days still. Really annoyed that I paid £5.50 for express delivery and it's currently slower than their standard delivery times and they are not getting back to me!
Their reply states that they have refunded me for the express delivery. This was offered to me, accepted but never completed.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Buttercup Pet Products
Hi Laura,
We’re really sorry to hear about the trouble you had with your order and that your emails went unanswered for a while. Unfortunately, we had an unexpected email issue around that time, which caused us to miss a few messages, including yours, and we’re truly sorry for the frustration that caused.
Your order was dispatched within our 1–5 working day window, but it looks like the courier experienced a delay in transit, which was out of our hands. We completely understand how disappointing that must’ve been, especially after paying for express delivery — which is why we refunded your delivery fee as soon as we became aware of the issue.
We’re really glad to hear you liked the product in the end! If you need any more help at all, please don’t hesitate to drop us an email at hello@buttercuppetproducts.co.uk, we’re always happy to help.
Best wishes,
The Buttercup Pet Products Team 🌼
Really useful water bottle holders and…
Really useful water bottle holders and a hayrack
18. september 2025
Besvarelse fra Buttercup Pet Products
Thank you for your kind review. We’re so pleased to hear you’re happy with your bottle holders and hay rack. It’s lovely to know they’re proving useful for you and your pets.
Best wishes,
The Buttercup Pet Products Team 🌼
Really great product
Really great product, good delivery and great range of colours
16. september 2025
Besvarelse fra Buttercup Pet Products
Thank you for your lovely review. We’re so happy to hear you’re pleased with the product and the range of colours. It’s great to know your order arrived quickly too.
Best wishes,
The Buttercup Pet Products Team 🌼
Still not received my bottle holder
Still not received my bottle holder , it’s been over week now since ordering it
18. september 2025
Besvarelse fra Buttercup Pet Products
We’re really sorry to hear your order hasn’t arrived yet. It looks like there’s been an issue with the courier and your parcel may have been lost in transit. We’ll reach out to you by email shortly to confirm the details and get this resolved for you as quickly as possible.
Apologies again for the inconvenience and thank you for your patience while we sort this out.
Best wishes,
The Buttercup Pet Products Team 🌼
All goods received promptly
All goods received promptly
Good communication
All products are good quality
16. september 2025
Besvarelse fra Buttercup Pet Products
Thank you so much for your kind review. We’re really happy to hear everything arrived quickly and that you’re pleased with the quality of your products. It’s great to know you were happy with the communication too.
Best wishes,
The Buttercup Pet Products Team 🌼
No human being to speak to
No human being to speak to. Just a chat bot saying that my order was fulfilled. It wasn’t.
2. september 2025
Besvarelse fra Buttercup Pet Products
We’re really sorry to hear about your experience, though we’d like to clarify that we don’t use any chatbots, all our messages and replies are handled personally by our small team. It sounds like you may have been speaking to a courier or another automated service rather than us directly.
If you’d like to get in touch, please drop us an email at hello@buttercuppetproducts.co.uk
and we’ll be more than happy to help sort this out and answer any questions you have.
Best wishes,
The Buttercup Pet Products Team 🌼
Game Changer in Water bottle holders for small pets!
The water bottle holders are a game changer!!
So easy to change the water, the Guinea pigs can drink more easily since you put it at their level!!
15. juli 2025
Besvarelse fra Buttercup Pet Products
Thank you so much for your amazing review. We’re thrilled to hear the holders have made such a difference for you and your guinea pigs. Making life easier for pets and their owners is exactly what we love to do.
Best wishes,
The Buttercup Pet Products Team 🌼
It's a lot easier to change the water…
It's a lot easier to change the water bottles without disturbing the guinea pigs
21. august 2025
Besvarelse fra Buttercup Pet Products
Thank you for your lovely review. We’re so pleased to hear the holder has made changing water bottles easier for you and your guinea pigs. That’s exactly what we designed them for.
Best wishes,
The Buttercup Pet Products Team 🌼
Besvarelse fra Buttercup Pet Products
Thank you for your feedback. We’re glad to hear you’re happy with the product, though we’re sorry the delivery took longer than expected. We’ll be reviewing this with our courier to help make things a bit quicker next time.
Best wishes,
The Buttercup Pet Products Team 🌼
Love it an the colour match my guinea…
Love it an the colour match my guinea pigs cage and it value for money
31. juli 2025
Besvarelse fra Buttercup Pet Products
Thank you so much for your lovely review. We’re so happy to hear you love the holder and that the colour matches your guinea pigs’ cage perfectly. It’s great to know you found it good value too.
Best wishes,
The Buttercup Pet Products Team 🌼
Dette er Trustpilot
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