BusOnlineTicket.com Anmeldelser 

Saturday 12th July 2025, I had an 8am booking with Billion Stars Express. The pick-up point was Lavender MRT (outside MacDonalds). An unnamed bus arrives at 8.15am and drives around town for about 30mins, picking people from 3 more locations. Takes us to Gantral Mall about 8.45am and we had to transfer to a Billion Stars coach. This coach leaves Gantral Mall at 9.15am. As we cleared the Malaysian immigration, we had to transfer to another Billion Stars coach. It was already about 11am. This coach then leaves around 11.45am. By this time, 3 hours 45mins had already gone by (yes, I agree we lost about 1 hour at the Tuas SG n MY jams, but 3.75 hours of lost time is on BS (you could say billion stars or bulls#@&). I reached my destination Berjaya Times Square at 5pm.......8am coach n I reach KL after 9 hours (yes, there were some jams on the way, which stole about 1 hour), but BS still accounts for 2 – 2.5 hours of wasted time and that’s a lot of time.
Then the return trip on Sunday 6.30pm from Berjaya Times Square to Woodlands. The bus left after about an hour. As ladies, even a mother with a 9months old child was trying to store her luggage and the baby's stroller (while carrying her baby), the driver just stood and watched - never offered help.....AHHH COME ON LA.
Stopped at Larkin and waited there for approximately 2 hours till the bus was filled with more people........OH MY GOD............We reached Woodlands at 3.45am. Folks please never ever book Billion Stars Express..............Eltabina, First Coach, Aero Line are some of the best and reliable.
HAPPY & SAFE TRAVELLING FOLKS.

By far THE ONLY AND MOST UNRELIABLE, UNPROFESSIONAL AND HORRIFIC experience anyone will experience. I have repeatedly had nothing but terrible experiences as there's NO customer service at all. The bus I booked (Billion Stars & LA Holidays) were late on different different occasions beyond a sane comprehension - causing a hold up in travels by hours on end (4 to 10 hours). Despite desperately contacting Busticketonline, Billion Stars & LA Holidays via the bus company contact points, the numbers listed are ENTIRELY useless and not in use. Don't even bother contacting them. NEVER ever buy from BUS ONLINE TICKET as a platform to purchase tickets in hope that you would get to your destination reliably via any of the Bus operators listed in it except for First Coach which you can purchase directly off their own website creating your account there separately. First coach is delivers as per their promise only from point to point; and not multiple points with no proper communication, transparency or proper updates. First coach is very decent and reliable 💯 - infact First Coach should think of increasing their fleet size for more scheduled trips for all their separate routes to benefit more passengers/ customers. BUT Never depend on Busticketonkine. As for the other operators listed on Busticketonline, NEVER USE Billion Stars & LA Holidays for sure. The rest are probably the same as well with multiple stops and terrible delays including shifting of busses upon boarding with major confusions and unreliability. The bus I was on was an old junk, massively delayed, with baggage’s requiring to be stored high up in the baggage compartment (if you get a double deck), smells of cigarettes and the drivers are very rude, uneducated in behaviour, disrespectful and absolutely unhelpful to assist with baggage. They aren’t apologise for the delays and mishaps to engage the passengers properly - very thick skinned with poker face attitudes. On the delays when a reschedule and cancelation needs to be done, they don’t apologise for it and the system purposely closes to not enable a proper refund or rescheduling and only causes passenger to incur 3/4 losses on the cost of the whole ticket as per what I experienced! Absolute cheaters and Cut - throats as well. The government ought to revoke their license to operate and terminate their services to a complete BLACKLIST. This can cause Malaysia & Singapore a terrible reputation to be entertaining such services and operators to operate.

DO NOT BOOK AT ALL. IF I CAN GIVE NEGATIVE STARS I WILL!

Is the call centre operated by robots? My back and fro trip to Genting was downgraded, I was given notice only for my trip to Genting.

When I was heading back to Singapore then I knew my trip back will also be downgraded.

As such I wrote to BOT stating that my trip back was downgraded and if there will be a partial refund. However this BOT, all they can reply is "We only received instructions to refund for trip from XX to XX (my return trip is not part of the date range)".

I followed up again 2 weeks later and they have the cheeks to reply me that they already informed me that they only received the instruction to refund for the affected trip.

Hello??? Then shouldn't due diligence be done on your end to at least check with the bus operator on my query? If I booked on your platform and you're not checking, who am I supposed to check with???? If I should bring it to the bus operator, at least tell me?

So with the reply, what are you implying? That I am delulu with the downgrade for my return trip? That it actually never happened since the bus operator did not inform and you refuse to check?

If I knew the amount of negative reviews all related to refunds this company has, I would never book!

Shambles! So BusOnlineTicket sell you a bus ticket from Lumut to Kuala Lumpur and tell you to ‘c heck in’ 1 hour before departure. They do not give you any contact details for the bus company but they do have YOUR email address and WhatsApp number. So, you get to the bus station an hour before departure and the staff there tell you what platform to wait at. 2 hours later, bus being an hour late, another driver tells you that the station is closed to all buses except school buses for a school event. Stress levels at defcon 1, you have to take a taxi to another bus station and buy another ticket for your destination. BusOnlineTicket company should not be selling tickets for a station that is effective closed and a bus service that does not exist. They made no attempt to communicate this. I CANNOT RECOMMEND THIS COMPANY. Shambles.

They anyhow downgrade my coach from platinum to SVIP without refund and notice. I’ve tried contacting them but there was no reply.

First time using this platform… I applied their new user PROMO code that suppose to give 5 bucks off, but they end up adding 7 bucks to the total. Scam platform

The refund policy is a scam. I would not opt for refund anymore in the future.

Book a bus from Singapore to KL using BusTicketOnline.com. Terrible experience as there's no customer service at all. The bus I booked (Billion Stars) was late and I tried contacting Busticketonline and Billion Stars bus company but the numbers listed are useless and not in use. Don't bother contacting them. And don't ever use Billion Stars bus service. The bus I was on is old, smells of cigarettes and the driver was very rude.

booked and paid using 2c2p.com using local banking maybank , and in system there are no paid ferry ride payments. no customer service contact at all online.

Bought tickets the day before departure for 11.15. Then someone starts calling and sending messages less then 2 hours before the new departure time which changed to 10am. So we go to the location just in time. We text a bit with the contact person, which gives us the
most useless information not even giving a precise address. Then he starts sending the live location and pictures where the bus should stand, after the bus departed already. Worst service I've ever had, waking us by calling us and then just leaving us behind.... not even a refund or option to go on the next bus with the same tickets.

Thiefes. They took my money, but after few minutes they send me e-mail they don't accept bookings for the same day bus departure! Why the heck then they show and sell the tickets for same day departure if they know it went go thorugh? Complete scam. One week passed and stil didnt get money back.

Es una estafa. El trayecto Penang-Kuala Lumpur duró 8 horas, es decir el doble de lo que ponen en la página y tienes que pagar el transfer y el código QR en la estacion de buses, y cuando compras el ticket no te mencionan nada de los gastos adicionales.

Turned up at the bus station after purchasing 2 tickets online, given several explanations as to why there was no bus from Trat to Pattaya, all bull shit, greedy robbing bastards would not give a refund

booked on line for a 1030 express, never happened. Got away around 1100. We booked for southern terminal, but didn't know until we got dumped across the highway as the bus was going to Mo chit. Terrible service. Do not use.

I make an advanced paid booking on November 2025 for 3 bus tickets to kampar/ipoh. The travelling date is on 4th Dec 2024. The bus was cancelled merely few hours before the trip and the worst part is that BusOnline ticket.com did not even inform us.
I was informed by a friend. Contacting them was another frustrating part as they do not have any contact number and their emails was not responsive. My trip was greatly affected and i urged those who need bus service to book directly from the bus operator and not thru this 3rd party platform.

took starmart bus ALN6666 from KL to SG.bus driver was smoking while driving.He challenged me to drive the bus instead.He said smoking keeps him awake while driving.Felt he should be sacked if he cannot hold his job well instead of killing us with secondhand smoke.

very disgusting bus “LAholidays”，environment with cockroach and it’s supposed 4h30m express ride become 7hours+ time waste. Somemore driver keep smoke and talking to phone while drives. Damn terrible experience

I booked my bus ticket from KL to Melaka on Bus Online Ticket. Received the ticket via email immediately with QR code and it mentioned the Gate number. When I arrived at the bus station, I scanned the QR code at the entrance to the gate and it all went well.