Easybook.com  Anmeldelser 

ipoh-singapore，10aug 8.05pm，I originally wanted to get off at Taiseng, but he said Woodleid, and I thought that side was closer to Serangoon. I checked to make sure and asked him if he had gone to Woodleid Mall twice. He said yes, so I said I would wait there, but I didn’t understand that he took the boonlay route, so I asked him again, didn’t you say he had gone to Woodleigh Mall? He didn't know who to call at that time. . . I asked her to find a place and let me get off the bus, but he didn't listen and took me directly to boonlay ，What I want to express is that I really need your employees to speak better in the future, because the pronunciation is very inaccurate. Even my wife heard that he was talking about woodleigh, but he mispronounced boonlay, which caused me to spend an extra $40+ to go back to serangoon.

Worst operator, paid for refund and contacted them through WhatsApp and email no response at all. Pls use Redbus which is better.

I paid extra for the refund/change option.
I requested refund within 24 hours after booking.
I requested refund few days before my trip.
My booking was cancelled immediately but no refund was issued. No seat sold to other customers.
If we were not entitled for the refund why cancelled all my bookings immediately.
Why didn't inform us. Why only after everything over now than informing we not entitled for the refund.
customer service.
I have been a loyal Easybook customer, but this experience has left me extremely disappointed.
I paid the additional fee for the refund/change option because I believed it would protect me if an emergency arose. Due to a genuine work emergency, I requested a refund within 24 hours of booking and well before the departure date. I immediately contacted Easybook by email and WhatsApp and App. Provided all the supporting documents they requested.
My booking was cancelled, yet I was told I would receive no refund at all.
What I don't understand is this: if my request was going to be rejected, why wasn't I informed immediately? Why did it take so long to respond? After cancelling my booking, those seats could have been made available to other passengers, yet I still lost the full amount I paid.
As a loyal customer, this is the first time I have ever requested a refund. I feel let down and believe my case deserved more consideration. Extremely bad service from Easybook.com.

Dear Easybook Customer Service,

I am writing to formally express my disappointment and objection to the explanation provided regarding my booking for 16 July 2026 at Larkin Sentral.

The chronology of events provided by Easybook is unreasonable and does not address the actual operational failure that occurred.

Please allow me to explain the sequence of events clearly:

1. My family and I (four passengers) arrived at Larkin Sentral approximately 30 minutes before the scheduled departure time, in accordance with the instruction stated on the ticket.
2. We waited at Gate B08, which was the gate printed on our ticket confirmation.
3. Another bus occupied Gate B08, and no announcement was made informing passengers that the KKKL bus had been moved to another gate.
4. No Easybook notification, SMS, email, public announcement, or terminal staff informed us that the departure gate had changed from B08 to B06.
5. We remained in the designated waiting area because we relied on the official gate information printed on our ticket.
6. The bus departed without us, even though four passengers listed on the booking had not boarded.

This situation is difficult to accept. If the gate change was truly managed by the terminal's Centralized Ticketing System (CTS), then why was there no effective notification to passengers? More importantly, how could the bus be allowed to depart when four ticketed passengers were clearly absent?

A reasonable transportation operation should include a boarding verification process before departure. The driver or boarding staff should check the passenger manifest and identify missing passengers before leaving the terminal. Had such a procedure been followed properly, our absence would have been immediately noticed.

Easybook's repeated statement that "the bus departed as scheduled" does not answer the core issue. Departing on time does not mean the boarding process was conducted correctly. The fact remains that four passengers who arrived on time were left behind without any notification.

I therefore request:

- A formal investigation into the boarding verification procedure conducted by the bus operator.
- A written explanation from KKKL and Larkin Sentral regarding why no announcement was made when the gate was changed.
- Reconsideration of my refund request, as this incident was caused by operational and communication failures beyond the passengers' control.

I hope Easybook will review this matter fairly and not place the entire responsibility on passengers who had complied with the stated arrival requirement.

I look forward to receiving a concrete resolution and a formal response.

Sincerely,
S$$i

Staff were so unkind in assisting me. My dog passed away and I was in no state to continue my travels so I requested for a refund, which I had paid for prior while purchasing the ticket. They demanded to give a death certificate or else they would not give me a refund.

Animals so not have death certificates and j asked what else can I give? They told me to give evidence. I had spent the whole morning crying and this was the response they gave? In the end i sent a photo of his burial and even then they said it was subjected to review.

Staff were so heartless. There was zero empathy in dealing with the situation. It has been a month and nothing has been resolved. Pets are still family, have some sympathy. I have the right to a refund and yes they demanded to have 'evidence' and subject to approval and made me go through the trauma and grief of losing my dog all over again.

Shame on you all.

Avoid!! Avoid!!! It is a Huge scam.
They ask you to pay for cancellatiin protection and will refund the money to your Wallet. To get your money, you need to pay them a fee!!!
If you are not local, you cannot transfer to any other Bank accounts.
AVOID!!! AVOID.

Payment failed to go through the first time and no confirmation came through email. So I tried booking again. Successful payment email notification came for 2 bookings with email time stamps 2 minutes apart. Obviously duplicate booking since for the same passenger with exactly same itinerary. Sent email to customer service and his reply - For this request, we are regret to inform you that the transportation company is not agreeable with the ticket Changes.

Refund policy due to duplicate booking is allowed as clearly stated in the tnc pdf.

Very stupid ! What is this organization?
Once you let customers book and buy tickets still have to go the counter and download the APP! Just for the QR Code for the bus entry !
If is for elder people its very difficult for them!
Please change this organization, or its going to be hard for some people thats old or disabled people!
Pls just do QR Code when customers make booking .
We all will appreciate!

I booked on Easybook from Kota Kinabalu to Sandakan on Sunday, 28 June 2026. My friend and I boarded the bus to the allocated seats. Our seats were at the back of the bus (seats 37 and 40). Seat #40 is an emergency exit seat. The door was not closed properly and when the bus turned in to a corner the door opened slightly. I grabbed the door and held it closed for a short distance when the conductor came passed and told him. He shut the door and made sure it was secure. It started to rain and the rain dripped on me! I could not move to another seat as the bus seating was full. It stopped raining but I was drenched. The rain stopped and I dried out slightly. The rain came again more heavy this time and I got drenched again. The seat, also, was not adjustable due to it being emergency exit. The seats were very uncomfortable. I won't be booking with Easybook.com again!
** Do NOT book seat #40**

I'm currently inside a bus, V Express from TBS to Johor Jaya, departed at 1130am. Beginning of the journey was ok until towards the end, the bus driver and a passenger start chatting and smoking even with the no smoking sign is directly above where they sit. This is totally unacceptable. I hope the management will pay more attention to this kind of behaviour.

Bought ticket from Easybook app from TBS to Singapore Departure on 05/06/2026 12:15AM and checked in online via the app. None of the QR code and bus plate or platform number shown in the app.

Proceed to counter at TBS was notified without the QR code will be denied from boarding.

Prompt to purchase same bus ticket at inflated price.
Very disappointed with Easybook online customer service rendered.
Such a waste of time and money.
Instant refund only available if you purchase the insurance.

With service like this I demand full refund and service recovery. Thank you.

The bus service Star Mars from Malacca to Singapore got delayed and Easybook informed me after 30minutes. The booking was for at 2:15pm & the bus came at 5pm at Malacca pick point & it was fully loaded & no seats for us. After protesting with the driver, they send another bus after 1hr. I reached Singapore at 2am where I supposed to reach at 6pm. I had to book taxi to reach home & unable to go to work next day. Never book via Easybook & Star Mars travels. Easybook told me operator never update them & their customer service response was after 2-3hrs. Easybook doesn’t even bother to compensate anything. Worst booking platform.

I would give this stupid people a zero. They are first class scammers. They scammed me of my money. I HAD TO PAY TWICE TO GET MY TICKET.

I purchased tickets 84560990 and 84560991 for the Grassland bus from Lavender MRT to Kuala Lumpur on 31 May 2026 at 7:05 AM. I arrived at the pickup point before departure, but the bus did not arrive and no representative was present. I request a full refund and an explanation. Please investigate this matter urgently.

I suggest adding the stops that bus will go through. If it is going to stop multiple stops should be informed so that people dont waste time when rushing

Scam. Nonexistent bus and nonexistent operator counter.
I wish I had checked trust pilot first before i booked. The thing is, I booked on 12go Asia and I thought this is trustworthy.
The pickup location from Singapore to Kuala Lumpur is a random place with a taxi stop where a bus wouldn't even clear the curve to stop at. Singapore, Tai Seng (MRT) (18,Tai Seng MRT (CC11) Exit C Tim HoWan drop off point.
The Tim Howan location doesn't know anything. There is no operator counter, as it says in the booking.
The customer service forwards to a different customer service, which is just as useless.

This is a total scam company that just want to earn your money. When things go wrong with the bus, they easily push the blame to bus operator or tbs. They just say they just a platform to buy ticket. So the bus ticket you bought, it is not a confirmed seat but free seating and you may change multiple buses. The bus will go to other platform and much delay, this is tbs and bus operator fault.

They won't even ensure and work out agreement with the bus operator or tbs to sort out all the issues that is ongoing. All pushing blames to each other but none own it up.

So my advise stop using this platform. Buy direct bus ticket from the coach website and some bus coach is bad as well. At least you still can hold the bus operator accountable.

EASYBOOK is one of the most disgusting and horrible companies I have ever dealt with. Their “Refund Protection” is completely MISLEADING and feels like a SCAM to collect extra money from customers.

I booked round-trip bus tickets for 4 pax ($500++), informed them MORE THAN 1 MONTH in advance because of urgent house moving and safety concerns due to flooding/landslide news near the area. I submitted all supporting documents and explained everything properly through many emails. But their customer service only kept repeating “REJECTED, T&C NOT COMPLYING” again and again like robots.

Their so-called “Refund Protection” is useless unless you are dead, terminally ill, hospitalized, or disaster victim. Then what is the point of advertising “worry-free trip... if plans change unexpectedly”? Totally misleading and dishonest.

The most disgusting part is they refused refund but immediately cancelled my tickets anyway. So, they can resell the seats to other customers while keeping my money. Their policy only benefits themselves and shows ZERO CARE for genuine customers.

Absolutely horrible policy, terrible customer service, and disgusting business practice. I will never use EASYBOOK again and WILL WARN TO OTHERS TO STAY AWAY FROM THIS COMPANY.

WARNING TO TRAVELERS: Extremely irresponsible service by Easybook. My booking (EBSG-ON-2604026181) was a nightmare. The bus never arrived, leaving me stranded from 10 PM to 2 AM at Golden Mile Tower. The staff even tried to lie the next morning, claiming the bus came, until I proved them wrong with witnesses. I had to book another ticket (Starmart U8JNRE6W) at my own expense. Easybook is only offering a basic refund and refusing to compensate for the mental harassment and safety risk. I am reporting this to CASE and STB.
Customer: Amit Dagar (+91 8802174795)

"UPDATE (Reply to Easybook’s excuse):
Easybook claims a 'lack of transparency' regarding my interaction with the operator, which is a blatant excuse. Here are my direct questions:
1. Control over Operators: Does Easybook have no control over the buses listed on its platform? Can any operator just skip a trip without informing the platform or the passenger?
2. Contact Details: You had my verified mobile number and email. Why was there zero proactive communication about the 'No-Show' while I was stranded until 1:57 AM?
3. Intentional Misleading: The staff initially tried to blame ME, claiming the bus had arrived and I missed it. It was only after I challenged them to check the CCTV footage and talked to other witnesses that they were forced to admit their fault.
4. Admission of Guilt: If you were 'unaware' of the situation, why did your team send me a formal 'No-Show' confirmation and refund process message on WhatsApp at 10:03 AM SGT right after my confrontation?
A simple refund doesn't cover the safety risk, mental harassment, and the loss of my international business day. I am not letting this go until there is full accountability via STB (Case Ref: STB-E-2024-00540222)."

This service is ridiculous, I bought my tickets on November 2025 and also opted for refund protection. Had to cancel and request for refund which they sent me $220 instead of $242. (Note that I signed up using their BS Apple Sign in with Private Relay. Regardless of Private relay or not it is still linked to my Gmail) Tried to withdraw my money that was credited to my easybook wallet instead of my bank account which I was not able to as I could not receive the OTP for god knows what reason. Sent a ticket and got notified by the customer service that Apple Private Relay is NOT able to get OTP which I believe is BS as many other platforms are able to send OTPs to my Gmail linked to my private relay. Been chasing them for about nearly 3 months now to assist me in withdrawing the amount in my EasyBook wallet. Sent them multiple tickets, texted their customer service hotline which does absolutely nothing. Finally managed to get a reply on Saturday 25 April 2026 in which the agent said “ Noted. Thank you for the clarification. We will raise a ticket on this matter to the relevant department for them to assist on the OTP issue. Once we receive their response. we will update you via email.” Have been waiting for 3 days to which I have yet to receive an email. Texted them again today at 8pm and the AI said that a live agent would be with me shortly. Waited for 30 minutes and checked back with them to which no reply. The agent only replied at 10:46pm and I had replied within one minute only to be faced with NO replies which had made me fed up so I began explaining the situation and the AI started sending me Auto-Generated messages about how refund related matters should be dealt with by lodging a ticket to their customer service which I had been doing for months, then ending off with their “ We’re currently outside our business hours 🕒🌙
No worries — we’ve received your message & will assign your chat to our team. They’ll get back to you as soon as possible once we’re back online ⏰

🕘 Operating hours: 9:00 AM – 10:00 PM daily 🌞🌙”

Horrendous service and don’t even know if I’ll be able to get my money back. NEVER use this app ever.