Santander UK Anmeldelser 

Awful service from Santander. We have been a business customer for over 5 years. We have suppliers in both the UK and Europe. Every time we pay a new international supplier they block our account, I understand the reason behind this however our account has now been blocked for 6 days. I returned the initial call from Santander's Security Team within 10 mins of them calling. I provided all the relevant information and they assured me the account would be unblocked 24/48 hours, however this has not been the case. I have called every day, explaining we have suppliers/wages to pay however we still have no access to our account. We asked to escalate to a senior manager to be told there is no option to do this. We will be reporting Santander to the Financial Ombudsman. 2 days before Christmas and we cannot make vital payments or finish for our holidays! Do not take a Santander business account.

We are a limited company and have held a Santander Business account for 8 years.

After attempting to make a transaction into my personal PayPal account (which is not illegal), our account access has been blocked for over a week, and we no longer have access to online banking.

I raised the issue with the complaints department, but so far, I have not received a single communication from Santander Business Banking. Every time I call, I am told the same thing: 'There’s nothing we can do, and we cannot tell you when you will be contacted.'

I spent 50 minutes in a queue just to make a single telephone transaction(!), and the experience has been utterly frustrating due to their shambolic customer service.

Since they have effectively blocked the account and we cannot transfer funds, we are unable to move to a business account at a different bank.

If I could give 0 stars, I would.

Been banking with them for over 10 years! They blocked my account for a transaction that I confirmed I made it myself. Now I can't pay my 10 people staff, don't give me any options how to pay them, they don't give me timescale when they will sort it out.... I am left without any money, I have a disabled child with high medical bills, I am abroad at the moment, my staff are left without any payments! This is a terrible service!

Been a Santander Business Banking Customer for over 7 years. It has got worse, and worse and worse. Their current practice is to hold incoming faster payments for 48 to 96 hours, for 'fraud checks'. Faster Payments should be processed within 24 hours maximum. When complaints are raised they simply say that they can do nothing. If they are holding a large number of Faster Payments across the business I am sure it makes their overnight banking balance far larger to lend to other institutions, and make more money!

Been with Santander Business a while but I am reaching the end of my patience with them. They are repeatedly declining card transactions to suppliers I have used before, even when they take place at the same time as previously. Nothing in these transactions should flag as a fraud but they have been turning down my card repeatedly. I am paying Santander Business for a service they are not providing and that has to stop. If you cannot access your funds when you need them then they are long past acting in the interests of customers. Their internal processes are so sloppy that they cannot determine what is a suspicious transaction and what is a normal one.

Been with them as a business customer for around 6yrs & they started out great with business relationship managers, but over time they fired those staff & now nobody looks after business accounts. Everything about the business accounting section at Santander is terrible & they break FDA laws constantly, but nobody reports them so they get away with it.
If you want to really do something, make Santander pay attention, improve & receive a monetary fine by the FDA - REPORT THEM TO THE BANKING OMBUDSMAN. You will also be entitled to compensation for their slack banking practices.
I have been unable to access my own money over the counter, instead they referred me to the post office but there was a limit on the withdrawal. Santander's website states you can withdraw large sums over the counter but the counter staff don't have an effing clue!! I'm changing banks, they can go to hell.

Atrocious service. My wife was scammed and defrauded by a site purporting to be selling a crotchet pattern but actually setting up a CPA for another company.

Rang the "fraud" team who were useless and tried to get my wife to call the scammers to cancel the subscription rather than taking action as required by the FCA.

Shocking how useless they were in terms of both action and advice.

Really bad experience banking for last 15 years with them. No one can assist you they blocked our accounts due to making a payment. You go through all the questions and still no one resolves it. We have lost a lot of business as can't see or make payments. Very stressful.

Worst business banking company.
You cannot use a person search for transactions in or out.
Login glitches, it doesn’t go straight to the app. If you are going to go overdrawn, you aren’t told by how much or what is about to come out, so you cant easily rectify it, had free lifetime banking for years an offer they did in 2008. Decided they no longer wanted to support this, so put the over draft interest up to over 20% to force the hand of those with the offer to go over to paying each month. Charlatans.

Shocking for business stay well clear. What is the point in having a business account and all payments got stopped. Even though you put your one time passcode in the payment is declined. Then 5 minutes later you get the security call. What is the point of the passcode. Because of international payments the banks blocked all banking activity for 3 weeks until we proved what payments were for.

Awful, truly awful bank and customer service.
If you are thinking of opening a Santander Business Account then don't.
My business card has been blocked for no reason, every few weeks I call the business center and am told repeatedly, we don`t know why your business debit card is blocked Mr Cunningham, be assured you use it within 24 hours.
After 24 hours the card is still blocked and unable to use. I have lost count of how many times I have called the business center. Inept beyond belief. I am moving my business account elsewhere. Andy Cunningham - Dream Maker Travel Ltd

No adequate system in place for dealing with lost or stolen business cards.

it really Is this bad.

I just thought I would check reviews after calling in again after being left hanging by a cretin from the complaints department.

Why is this so bad. Only with them because its the first back account I ever opened as a child.

I am aware that Santander as a company sometimes do not have the best reviews, however our experience in terms off my brother and myself are extremely happy with the recent experience that we had at the Santander Harlesden branch. Namely because we had the best financial advisor that we have ever met.

We have been with Santander for many years, in fact from when it was known as The Abbey National. We have had various contact with the bank over the years, but no-one have ever come close to Patricia. She was diligent, knowledgeable, understanding, kind and patient, and she went out of her way to ensure that we got the best from our money, and that it works for us!

Thank you Patricia, you were absolutely amazing, and a real credit to the company.

Jackie and Mark

Absolutely awful block my mums account for over 3 months I have power of attorney accused me of fraud she has dementia every time use the card they block and send new one 4 hours in branch call police who said no case to answer 2 months later still investigating have made my mother's dementia even worse . Latest card not been used before today still not working. Call up never speak to the security department because they can't put u through and it's like a secret department. Promise call back never do . I moved my account from them but can't mums as they refuse to do a switch

Account Ending - 9308.
Last month 24.07.2024 I went to draw some Euros out of my Zero (no charges when used abroad), unfortunately I thought that the exchange rate poor so I cancelled the transaction. Unfortunately I noticed that the account showed that the transaction went through and showed on the transactions. I spoke to a representative of the bank whilst still abroad who stated that she could see that the transaction had been cancelled, however, when we spoke to a representative in the UK who stated that the call had been logged with regards to the cancelled transaction. Today 20.08.2024 I have been informed that the issue could take up to 130 days to conclude the preliminary investigation, despite this issue is between Santander UK and Santander Banco Spain. If this company reviews the camera footage of the Santander Banco CCTV footage they will clearly see the transaction!!!! In the current climate of the Spanish rebellion and physical abuse of UK Tourists (spraying people with substances, maybe water or other substances) is this a representative to us in the UK????? My operates a business who deals with Lloyds Cardnet who resolve issues in less than four weeks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I brought my credit card balance to zero and closed my account 15 months ago or at least thats what Santander staff led me to believe.

However, I recently received a letter claiming I owed them money and my credit score has been affected by the lies told by Santander staff.

It would appear that I received a refund shortly after I thought my account was closed and then Santander kept my account open and started charging fees without letting me know that this was happening.

Now those fees exceed the refund that they sat on for 15 months they think I owe them.

I tried to complain by telephone and the idiot I spoke to lied and said I failed security when I correctly identified the last transaction asbeing their admin fee charge.

I then dealt with the completely useless chat bot that did not understand what 15 months was, to be passed on to a human being who waited until 17.30 and then clocked off and ignored the chat.

Someone else finally responded and put me on to a Danielle in complaints, who has then proceeded to ignore me as well.

Save yourself money and hassle and use a different bank.

This will no doubt end up with the ombudsman and cost them more than it needs to just so they can ignore their customers and hope they go away

They have finally responded and continued to lie, which included a spectacular request they made on 14/08/24 for me to pay the balance by 12/08/24. Complete and utter charlatans !

After 20 yrs of Banking with Santander I am at a Loss. My Wife is SUICIDAL,after their treatment of her.
She attempted a Bank transfer to buy a caravan from a friend on Saturday. The transaction was blocked by the bank and the account frozen. She contacted the Fraud dept to clear the issue, but unfortunately got an agent who was having a bad day. The Agent told my wife to go into the branch to sort the issue. My wife told the Agent that she could not as she was in Bulgaria 2,000 miles away and would not be home until winter. The Agent again replied go into your branch.
MY ACCOUNT was also blocked.
My wife has spent 3 days and over 9 hours on the phone attempting to resolve this. The Fraud Dept Manager is refusing to overturn the Agents decision and demands that my wife ( who is 66 yrs old) makes a 4 day ( minimum) return journey at a cost of around £700 to show her passport in the branch to prove who she is, to allow her ACCESS TO OUR MONEY.
We have made a complaint but we are now stuck in Bulgaria with NO ACCESS to our own funds.
They have started declining payments so our financial footing is collapsing around us.
I am at my wits end and i can understand why people commit suicide now.
UPDATE, My card has now been blocked I cannot access my money.
Please avoid this bank at all costs.

My Daughter in law has bought my wife an airline ticket so that she can travel to UK to visit the bank branch, whilst i look after our Autistic grand children who stay with us in summer holidays

You may soon see a report in the press 'Elderly Couple in suicide pact, after UK Santander leaves them penniless and stranded in a foreign Country, after denying them access to their bank account'.

Does anyone want to keep their money in a bank with so little common sense?
The short of it; Santander has blocked my online access because I will not tell them what the money I was transferring was for, for a transfer that did not take place.
I tried to make a transfer to a family member with a Santander account on my mobile app. The transfers was rejected. I was asked to call their customer service and again no joy plus my access to online banking denied.
Luckily my wife did the transfer in minutes with her account from another bank.
The following day I went to the local branch with ID to get the online access cleared. ID confirmed all seem good until I was asked to talk on the phone to their security department who wanted to know what the money that I was transferring was for. I said I no longer needed to make a transfer. However, I was told that unless I told them my account access online would not be reinstated. So that is where we are. Agents in Customer Services departments sit in front of computer screens and unless they can tick the box to a given question they cannot proceed even when the question makes no sense. The way business works today! I can't access my account online, so I'll have to move it.

After 4 phone calls trying to close my Santander Investment I am still waiting for this to be actioned.
The first two calls they failed to inform me that I need to sign paperwork and return in order top get my cash. Third phone call sending paperwork, but second class!!!! three days still not arrived. why I cannot electronically sign in todays cyber culture is beyond me!!!
Fourth call today,,,raised complaint could take upto 8 weeks to respond. is that because you have so many complaints to deal with???
The amount in my account is less than £1k so whats the issue. and its linked to my bank so that should be proof enough of who I am!!!
very exasperated with the whole process....!!!