Santander UK Anmeldelser 

Have also received the letter to say that we are now to be charged £9.99 a month for our 'Free for life' Business account. Hopeless to try and speak to anyone. I found the 50 page pdf document online which they have mentioned-I never received this in 2023,only a two sided document which did not include charges going forward. Nothing has changed to our accounts-320,000 customers x £9.99 per month =£3 million pounds + every month for the Bank-I don't think Customer Service is involved here! Three months is not a long time to switch Business Accounts-their attitude is accept it or leave. I treat my Business Customers with respect, they DO NOT.

I asked 3 times in 3 separate 'phone calls for historical Business Banking account statements dating back over the last few years to be sent in the post. I was eventually sent an illegible sheet (one side of A4) with no recognisable dates, or any information on it that was legible or of any use. I have now had to write and lodge an official complaint.

Tried to set up my Meta payments with my Santander business account and it took Santander 4 weeks to eventually tell me (despite calling several) “ahhh we can’t make payments to META I’m afraid”
What sort of business bank is unable to pay the biggest advertising platform in the world 🌏
They are a JOKE - you are a JOKE Santander Business
DO NOT USE THEM.

"Free Business Banking Forever" was their motto. It appears forever is on the past as Santander are now introducing considerable fees to my account. This loyal customer of over 30 years and not one penny overdrawn during that time will be transferring my account and funds to another bank.

Avoid this company like the Plague
I have banked with Santander business banking for 20 years and there have been 4 cases of me being able to use my account or payments coming in being stuck in cyber space. I am a sole trader and as such I can use my account debit card to buy anything without having to explain to an accountant or authority why . I like a bet on the horses and often use my debit card to bet at my local bookie . Of late I have had e mails from Santander regarding these transactions( one or twice a month) which I ignore but make me feel angry as I should not be made to feel bad about recreation bets .
10 days ago I won 8 k and my friendly bookie transferred it back to my card . I was overjoyed as 8 k is a lot of money to me and I was told it would be in my account within 24 hours. Well it never arrived and here we are 10 days later and it's , on hold , with Santander whilst they investigate. I kid you not. I have now spent 8 hours on the phone to the girls in business banking. Complaints have been raised , I have pleaded with them to put it in my account ( apparently the 8 k can be seen but not showing on my account) I have been asked many questions regarding this issue by Santander. I was even made to look a fool because Santander inferred my bookie had conned me and not actually paid me. That was nonsense
We are no nearer to being resolved and my advice to you all is close your account, you can NOT trust Santander

Just had a note from Santander that our business account will soon be upgraded! The benefit is enormous... it goes from costing no monthly fee, to £10 per month... and for the privilege, we will be paid no interest on the £5K- £20K they usually hold on our behalf and we will then have to pay extra to draw money or pay it in! Win-win (for them)! That is an ∞% increase for us and no benefit in return... and all for doing little more than paying a handful of automated standing orders/DD's and receiving odd payments on our behalf. Clearly they do not want our business... but I'm sure those extra charges will pay some impoverished senior managers bonus that came up with the idea! ...NOT IF I HAVE ANYTHING TO DO WITH IT!

Neil was a great enthusiastic host/coach, the content was comprehensive.
Very informative and helpful.

despite i been a happy customer for 20 years no as now it's all messed up due to fraud or scam concerns that i sent over 100 e-mail to santander bank they just ignored my complaints despite im registered deafblind there been so many probkem with darlington branch manager Matt he is upto to no good for his job he said no to as he said ''you can't have your money only for dad deals with it'' this is extremely embarrassing j lie to see this evil manager stupid manager be sacked asap he not been fair to me.

Neil was very professional and well prepared for the whole session.

When we opened 8 years they were great for bussness banking really helpful. Now completly usless they no longer offer loans or face to face conversations time to go i think

Of all the different banks I have dealt with for corporate banking, Santander are by far the most difficult to deal with. They show contempt for customers, and make it very difficult for us to concentrate on running our business but have the attitude that we work for them with the amount of paperwork and phone calls they create. Its all the same info the other banks request and need - they just make it super complicated, time consuming and convoluted

In 1989 I remortgaged with The Abbey National, £75,000 , I wasn’t to know I had just made the biggest mistake of my life. Over the years Santander have made numerous errors in our account. Trying to evict us for a non existent arrears, our £75k was paid up over 20 yrs ago, there’s recordings of my conversations with Accounts & Recoveries dept from 09/11/2030 to Sprim 3021 when it was confirmed that this money was no longer owed.

I have been in contact with Steven Ovington Manager of Santander’s Head of Complaints who has these recordings and refuses to give them to me, he is covering the Fraud committed by his colleague Georgina Nelson who fraudulently altered figures and altered our account. She added figure for a loan that does not exist.

Her crim of Fraud is covered by her Msnager’s Perjury, Santander is a very very bad Bank.

They employ people like Ovington & Nelson, when I asked for a full investigation this was refused - why?

I’ve had a corporate mortgage with Santander since 2006. My present manager is Stephen Sullivan - who I have no complaints about - he is efficient and comes back to me promptly when I have an issues or queries.
However, I’ve just had a discussion about renewing my banking terms early next year only to be told that the interest rate will be going up to more than 100% over bank base rate. I find this absolutely disgraceful. I was told this was non-negotiable and the monthly charges are getting ridiculous even though I’m in credit and I get no interest on the funds in the account.
I will be pulling funds from elsewhere to clear this mortgage within the next 12 months as I want nothing more to do with Santander after this experience.

Business banking. We sold our businesses, and changed our address. Didn't get the final statements. Called to rectify whilst on holiday in Spain. Agent..."couldn't do this, that or the other"....everything was no! Had to have paper copies of final account, change of address by letter, authoristion for accounts to be sent to accountant by letter..... etc etc. They couldn't explain why they had not changed details to the new address. Everything in writing - despite having the app, voice recognition etc etc. What a joke.

AVOID!! My account is going to be restricted because i refuse to supply them with 3 months paypal statements and 3 months ebay statements- surely against data protection law as they will have buyers and suppliers names on there . This is on top of a years worth of harrassment including filling a huge form in , then 3 months later asking more questions , then a sanctions questionaire , then 3 months later i had to do it again , then they claimed it hadn't gone through even though i have the email saying thanks for your info , so i had to do it again - each time requiring downloading a PDF , printing it off , scanning and uploading the print offs. I also caught them going through my facebook account and their answer to that and everything else is it's linked to your business and they are just following fraud and money laundering regs . When i said i am up to neither of these things they wouldn't say why the harrassment was being carried out. I am now going to the ombudsman. I suspect they want me off one of the old "forever free" accounts set up in 2010

Unprofessional bank avoid. Keep your cash safe and don't use or keep it with high street bank .
Blocked my account because I had student loan .left me missing my course
And without money to move around.
Do use any of this bank .
Their customer service take time to investigate or respond to any enquiry.multi billion bank investigate 4000 thousands pound coming into student account while .there people out there play with millions of pounds around and cheating the system. I will never use any high street bank .done

I opened my banking app a few days ago and discovered an unauthorised cash withdrawal. I administer my sister’s account as an lpa (also with Santander) and discovered 3 further unauthorised cash withdrawals. I reported these to their fraud team who took a very short time to get back and tell me that ,”on the facts” either I took out this money myself, or gave my card and pin to someone else to do so - both completely untrue. I have banked with Santander for over 30 years, as has my sister. We have never, to my recollection, even been overdrawn or reported any similar problem previously. There has been no financial impropriety of any kind on either of our parts. In addition, many thousands - probably hundreds of thousands - of pounds have passed through these accounts over the years. This means nothing, apparently. I had a call from their complaints department and - despite being crystal clear that my pin number was not written down nor shared with anyone - was asked whether someone “such as a home help” had been a frequent visitor and might have used the cards - presumably on the basis that I am so old and feeble as to not notice them raiding my handbag and having usefully stuck a note on them containing my pin! I am of pensionable age but was able to accurately inform him that both my mental and physical capacities were absolutely fine and I had no need if such assistance! So patronising. And a complete waste of time since all he could say was “there’s nothing we can do. I reported the matter to the police who actually have been helpful and are getting the cctv from the cashpoint in question so they can check what was going on at the exact times of these withdrawals. The officer I spoke to suggested a skimming device may have been fitted. I told this to the Santander employee who phoned today and he said “Unfortunately Santander cards cannot be cloned”- which is an odd statement taken that their online fraud prevention advice tells you how to avoid having your card skimmed! Obviously, once the police get round to examining the cctv all will, hopefully, be revealed but that may take some time taken the pressures on them.Meantime, Santander have washed their hands of the matter and intend to take no proactive steps in assisting either me or the police. Nor, of course, do they wish to refund the money. Obviously, once the police conclude this investigation, I will pull both accounts - so more fool them taken the length and value of our custom. Stressful, though. Their approach is shameful.

I have had business banking with Santander for over 20 years. Some muppet has decided that because one of our shareholders gifted her shares to her son that we need to complete a Change of Mandate form. I have tried to explain to them that the son will not be a bank signatory and therefore this can't be the correct form. Yup, they insist we need to complete that form - so we have had to cross out large sections of it as the only people to have access to bank transactions are the two directors only. Plus the genius is now requiring proof of address for ALL shareholders. Why? Sadly they don't seem to understand the question. I dread any future changes in shareholdings.

To add insult to the insanity, they have ignored my written questions.

I am taking bets now to see if they give unauthorised bank access to our shareholders and/or block our account.

Utter madness. What a way to reward >20 years of loyalty and business. I feel stuck with them and would not recommend them to anyone.

I should have looked here before switching. It has been a complete nightmare. Still no access to online banking which is more of a priority than getting a card to me. Useless help line both online and rude / useless people

Awful website - I login, then I get kicked out each time I press anything. I tried with Chrome and Edge and the same happens.