Burncoose Nurseries Anmeldelser 211

Ordered a Magnolia x loebneri Wildcat and payed a lot of money and all it was a four foot trig and no branches

Superb advice and service. My 17 shrubs arrived very quickly, were very well packed so no damage at all, and they are all superb quality. Thank you.

Order was placed on Wednesday and was delivered on Saturday morning. The parcel was securely packed and the small tree looked to be in excellent condition. I needed to ring the company after placing the order and the gentleman i spoke to was extremely helpful.

Ordered 3 Rheum Palmatum plants in September 2022. Around £50 total. I received 3 pots, all with no foliage. The note said they'd been cut back to encourage growth. As of now 1 plant showed weak growth at best. The other 2 appear to be dead. I contacted them on their website form on 19th November asking if they'd likely grow again next year. As of 24th November I've had no response. I can deal with poor product if the vendor has the integrity to make things right. Poor product and no accountability demonstrates contempt for the customer.

I have been buying plants from Burncoose for my gravelled garden for the last three years. The quality of the produce has always been exceptional and the staff knowledgeable and so friendly. My recent experience a few months ago was to buy a Verbonum but which the other day appeared not to have lasted. On contact they suggested I scrape the bark to see if it was green underneath and if so the plant would survive. Unfortunately it wasn’t but they immediately offered a replacement in the most pleasant manner and we selected one today. They were so kind and helpful and I wouldn’t want to go elsewhere. Highly recommended.

Have used this nursery on many occasions and have been thrilled with quality of plants and service.
Recently had a delivery that went missing and reported
this. Sally sent another plant immediately with no hassle. Cannot recommend highly enough. Brilliant
selection as well. Thanks to all the team.

Spent over £500, the majority on 5 large and expensive magnolias, which where received were not very impressive compared to other companies... on top of this the plants that had also been damaged during delivery.

They promised to give a slight refund, along with replacing the plants if they did not survive.

We never received the refund, and 2 of the plants did not survive. Upon contacting them a few months later, they changed their mind and stated that they will not replace them.

Totally appalled considering the plants were sold as premium specimens at £80 each.

Be aware of the other bad reviews left for this company, we did see them, and sadly did not pay attention, and now wish we had!

Side note: The magnolias we purchased from the company 'Mail Order Trees' were 1000x better and more impressive, and better priced!

Very easy online ordering service and quick and efficient delivery. The packaging was safe and secure so my plant arrived in perfect condition.

Fabulous service. Plants were checked out individually and pictures sent so I could make a very easy choice. The sent speedily with very reasonable delivery rates. Excellent.

I have just recieved another beautifully packaged order from Burncoose Nurseries. They really are my favourite nursery to buy plants from online. A little expensive, but worth it. Quality plants, extensive range and good turn around time - even in spring.
I can usually get through on the phone too, there are not many places left you can actually call and speak to a person!

I had issue with 2 hydrangeas which were not thriving.On contacting Burncoose I spoke to Christine .She was so obliging.I sent the photos off to her where she found that the plants were overpotted in size.Nevetheless she invited me to come down and chose replacements.She was so helpful and friendly and I am so grateful .
I will be returning to purchase more plants in due course.Thank you Christine.

Purchased two Eucalyptus pauciflora, arrived promptly and very well packaged. Superb specimens, well matured and ready to plant. Recommended *****

Spoke to Fiona on the phone and she was very helpful. My items arrived promptly and well packaged. Would definitely recommend!

Extremely impressed with the friendly service.
I brought a variety of trees and shrubs. I wasnt happy with my Magnolia, and I called - got through straight away and spoke to a lovely person. They arranged for a replacement to be sent without delay.

Disgraceful service. Delivered 5 delphiniums, 2 were healthy, the 3 others were dead or dying. Blamed me for lack of care during heatwave despite them being delivered after heatwave!

I ordered 2 plants from Burncoose in March 2021.One plant Calycanthus 'Venus' £35 which was a good plant and is thriving. The other was Choisya x dewitteana 'Atzec Pearl' £15 which was very small and weak-looking on receipt. I did not plant it straight away because it was not growing strongly and I thought that doing so would shock the plant. In Sept 2021 I complained to Burncoose that the plant was very poor for the price and that I had wanted a bigger plant. They admitted that the plant did look as if it was premature to be sold and they would refund half price but that a larger plant was not available.
Now Aug 2022, 16 months on, having nurtured it in a pot, the plant is still alive but it has not grown. The plant height is now 25cm and the rootball is 7.5 cm long and wide with a single longer root of 15 cm. I complained again and this time asked for a full refund. This was denied. The reason that they gave was that I had not given it the correct aftercare (ie I should have planted it in the ground) and that if I planted it out now, it would grow. Possibly, but after 16 months this tiny plant is of no use to me as I have now filled the space intended for this plant. I also challenge the implication that a plant cannot be grown for some months in a pot as long as it is watered, not pot bound, has good compost and is vine weevil free. Mine was carefully looked after and I believe is only alive now through my care.
The whole of the container plant retail trade is based on container grown plants.
In the nursery T&C's they do not state whether they give full refunds. Do they? I made it clear that I was very dissatisfied with their recent response. Is the nursery concerned about customer satisfaction? Reading a sample of the edited customer reviews on their own website, I did not see a single bad review. Really?
I would like guaranteed plant quality or money back. I will not buy from them again.

5 of the 7 plants I ordered were very healthy, one however was shrivelled & the other just a root in a pot. I tried to contact the company but no response then kept on hold for an hour before being cut off. I’ve emailed twice but received no response. I’m very unhappy with the customer service which appears non existent. I won’t be using again.

This company is removing reviews from people that are leaving of their terrible customer service and less than adequate plants. I am contacting trading standards!

I ordered and received two plants from the nursery, one was fine, the other half the size of the indicative picture on the website. Certainly responded to my email in a timely manner and rather than me send it back offered a refund of half the cost. Fair enough, carbon footprint etc. Unfortunately, it didn't happen and I emailed tham an via the Paypal process to remind them. Told couldn't refund as my case was blocking it initially?! That was Monday, now Wednesday, told it was an effort to involve paypal to refund £10 and sent an offer of £9.99. Really? Clearly others have had a better experience, but I won't buy from them again.

An excellent nursery to deal with. They let you know when the plants are in before you order so you do not have to pay months in advance. The shrub arrived well packed and in really good condition.