Burncoose Nurseries Anmeldelser 211

Well, the order was delivered in a timely manner. Efficient and reliable and a good healthy plant.

The trees and shrubs arrived, perfectly packed, and they're all very healthy and sturdy plants.
I'm very pleased that I bought from Burncoose Nurseries . . . the whole experience has been excellent.

Everything like clockwork, from initial notification of when product was in stock through to delivery, a day or two sooner than had been advised, with product apparently in excellent condition.

Efficient,good quality plants

After contacting Burncoose after noticing they had a postal charge of £13.50 I asked do you have a cheaper postage for people that want to order the odd plant .I received an email back pointing out the obvious I had already read on the site re stating the price structure. It seems Burncoose want you to order £50 worth or nothing at all .I find that a bit sad and I won't be pushed to buy £50 worth .They must be loosing a lot of business or maybe they have so much they can choose ? Either way it's sad when all other garden mail order companies charge £4.95 to £6.95 delivery .It seems like another Way to squeeze more profit and still it arrives in 3 to 5 days like Hermes . I don't need the plant that much.Maybe Rae at Burncoose could review his postage charges so many people im sure like me who want to do business with Burncoose will in the future be able too.C

Another remarkably speedy delivery (ordered Wednesday and part-delivered Friday) of quality plants. Excellent service!

If there was a minus then this is what this nursery would achieve. They try and associate themselves with the RHS but in reality are a poor quality nursery with poor quality customer service. If in doubt ....don't!

Firstly, the actual plants and the delivery timescale are very good. I bought interesting plants on sale so the plant prices were reasonable. Unfortunately, this company is badly let down by their couriers DX. The delivery charge at £13.50 for four plants is the highest I've come across for plant deliveries. In my experience it's typically about £6 to £8. The delivery charge was 22.5% of the total order cost. Given the charge, I expected an exemplary delivery experience. That's not what I got. I nominated my enclosed porch as the safe delivery place. This was completely ignored and the parcel was placed outside my obviously open and obviously outward opening porch door in full view of the street. The large parcel also blocked my porch door from opening further, which was an unwanted problem I had to solve. I was in at the time, so I know that the doorbell wasn't rung. DX are clearly very slapdash as the delivery instructions were printed on the label. I won't be buying from Burncoose again, with regret, as I rate the plants but their couriers just let them and me down.

I used Burncoose as one supplier in part of a much bigger planting project. Their product range was good and prices competitive. They did not have all the items in stock that they showed on the website but that seems common in the industry as other retailers had similar issues, presumably when they have a shop as well. What I did like is that Burncoose's communication was very good. I also liked that they offered the choice of a refund or to wait until the item returned to stock and dispatch the remaining items then. Not all of their competitors did that. All in all, a great experience.

Scammers

We bought a tree plant at the Hampton court flower show. They said they will deliver the plants within a week it’s has been 3 weeks and we haven’t received the plant . We contact them they told us there’s was a major delay on the plant . We asked for a refund and refuse to refund .
Stay away totally unprofessional and scammers .
We report the nursery to RHS organiser.

Diseased plant delivered last year (not a cheap one either). I raised concern straight away which was dismissed. Low and behold, new year comes round and the plant continues to show signs of disease.

Burncoose finally agree that it's diseased and agree to a refund within 3-5 working days. This is over a month ago and still no refund.

Joke of a company masquerading as a legitimate respectable nursery.

Lovely relaxed in an almost non commercial atmosphere, friendly helpful and willing staff. Lots of very unusual plants and trees and superb range of pines and hydrangeas. I loved it and the garden walk with the dog was a lovely added bonus

Ordered 3 plants. 2 in good condition and I'm happy with them, but the other one was in dreadful condition.
I emailed a picture of the Phlox with dreadful damaged leaves.
The response was dismissive, saying the plant was probably stressed due to the dry weather.
My response was that they should not be selling plants in this condition and I would like my money back.
Same dismissive response - water and feed and it will be fine. If not in 3 weeks, let us know.
Sent a photo in 3 weeks which shows the plant is still not great. The response was, more or less, were glad its still alive.

Do NOT use this nursery. There are others that have the more unusual plants. I used them because I thought their achievements at Chelsea etc were a guarantee of quality. How wrong I was!

Ordered several plants in the winter including a Daphne Bholua ‘Jacqueline Postil’. The plants arrived and I followed RHS guidance on location for planting (against a south facing wall). In late January the Daphne showed signs of frost damage despite there having been a minimum temperature of -2°c. I contacted the nursery with my concerns and asked if the plant had been in a polytunnel or needed more protection than its *** hardiness rating suggested. I was called by them and told that it was probably because they were in Cornwall that the plant was more tender. I protected the plant with fleece but when that failed to improve things moved it into a greenhouse. It died in mid May.
A complaint was met by the explanation that Daphnes do not like transplantation during flowering (it wasn’t) and no refund was forthcoming.
I shall not be using this nursery again as I strongly suspect they are supplying plants that are not hardened off correctly and essential care information was not given even after my initial email.

I ordered some pulmonaria blue ensign .. it arrived with every plant covered in mildew/mould - when I emailed about it I was told this wasn’t unusual and to remove infected leaves! I have done this but all new growth is infected ! Further emails to burcoose have been unanswered / no refund offered. Will never buy from them again.

Part of my order was totally disappointing,I ordered two 2 litre pots of Viburnam opulas, I started to plant them when they arrived.
What a disappointment, the soil was totally loose with a very small 9 cm plant that had made no roots. It had only been repotted recently. This was not the plant quality I expected.
Their response was that I could send one back, and because I had taken the other out of its pot half the cost was returned.
How would one know if it had been sent out in this immature way.
If the plants were not of the size on the website they should not have been sent out
Upset from Hertfordshire

Visited Cornwall from Canada in 2022 - spouse’s home. Thoroughly enjoyed Barncoose nursery visit after a dozen plus visits to standard UK garden centres. No bar-b-ques and lawn furniture was a pleasure - a nursery person’s nursery for semi-tropicals and temperat.

What a pleasure but no Amadeus … but neither in Sussex in half a dozen garden centres - got SIL that near Penz. in a hidden in the shrubbery exotics nursery.

Even gifted sister-in-law three healthy heritage and nearly modern roses from Barncoose from their limited selection - but excited to find representative's of the OGR classics - but did her favour and passed on the Canadian rugosa hybrid once bloomer named Agnes - l grow and hybridize ( amateur ) very hardy rose back in CDN.

Lucky gardeners of Cornwall to have this temperate climate professional local nursery.

Service was great and employees will engage in intelligent nursery conversation on plants, their facility, pride in their Chelsea wins and finding stock.

Update August 2023

Love this place for on-site visits, back again from Canada in August 2023 during another local relatives visit, and stay vacation in Lelant.

Left this time with 3 seed varietals of meconopsis, plus other temperate zone seeds (will be keeping company with an indoor grown ensete maurelii, Ethiopian “banana tree”) Never seen multiple variety offerings elsewhere.

Again hard working nursery yard personnel were joy to deal with. Like consistency of cordial good service.

This is like visiting a temperate zone candy store with scores of selections of mostly vigorous plants. Lost count of one type at above 20 and not counting magnolias, rhodos and azaleas.

Now my go to for online ordering. After recently ordering from several other sites which took weeks to arrive, Burncoose delivered to Fife within days of ordering, beautifully packaged and all really healthy specimens. So good when you find a firm you can trust. Thoroughly recommend!

Ordered two plants, both showing stock live on the website.
Could only deliver one, which is fine as errors happen.
Refused to refund the 50% proportion of the delivery charge leaving me out of pocket for one plant and now having to purchase this elsewhere.
Very short-sighted as an existing customer who will not longer be providing return business.