I have tried to cancel on 3 occasions in the last few days and nobody has confirmed anything back to me. They said confirm my dob to which I did but then I have heard nothing back
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So I did have a problem with BMCS due to some late payment fees but they have since given a good will gesture and I now only have to pay the actual balance owed. BMCS hasn't improved my credit score... Se mere
Very easy to set up an account. Helps to improve your credit score. The account is linked to your bank account , so you are in control of your spending. You will get an actual card for your daily shop... Se mere
The card is a great concept, but I've had real trouble with my direct debit being taken from my account which in turn blocked my account for at least 2 months. Other than this it does provide real... Se mere
Virksomhedsoplysninger
- Alternativ finansieringstjeneste
- Kreditoplysningsbureau
- Finansiel institution
- Finansiel tjeneste uden banklicens
Skrevet af virksomheden
A good credit score can change lives, especially for important long-term goals like mortgages, car loans, or getting the best possible repayment plan on bigger purchases. Despite this, few alternatives for building credit exist. We’re here to change that.
BuildMyCreditScore
Skrevet af virksomheden
- The Debit Card that builds your Credit Score
- BuildMyCreditScore is the UK’s first debit card that works with your bank to build your credit score
Kontaktoplysninger
25 Wilton Road, SW1V 1LW, London, Storbritannien
- help@buildmycreditscore.com
- buildmycreditscore.com
3,5
Middel
391 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Waste of time and money
Waste of time and money. Absolutely no support whatsoever and incredibly high fees.
10. juli 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hello,
Thank you for taking the time to leave a review.
We are unable to look into this further because we are unable to locate your account with the limited credentials that we see here.
The team will be happy to assist you with whatever issue you are encountering; please reach out via the in-app chat or by emailing at help@buildmycreditscore.com
Best wishes,
BuildMyCreditScore Team
I joined Buildmycreditscore and I…
I joined Buildmycreditscore and I regret the day I joined, I have had nothing but problems.
I have been out of my account for about a month I am unable to reset my password the email they send doesn't do the job, I have complained many times but I only get the same answers from different people who know nothing at all. I asked them to cancel my card altogether then they come with their threats that they cant cancel anything at all that I will have to pay the full subscription fees. Nice way to handle your clients. So they wont be hearing from me ever again and I will not pay their subscription fees. Enough is Enough !
Agatha 3
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hello Agatha,
Thank you so much for taking the time to leave a review and we are so sorry that you are experiencing this issue.
Our technical team looked into this; you may need to enable supported links on your settings for the Currensea App. We have reached out to you & provided you with the instructions on how to do so.
If the issue still persists, please send us screen shots and/or screen recordings and we can investigate further.
Best wishes,
BuildMyCreditScore Team
The support is non existing I had…
The support is non existing I had emailed the support team to help me to activate the, did not get a response to any of my emails. and still cant activate the card. I just want to cancel this card, now if you can do that for me that great
10. juni 2025
Besvarelse fra BuildMyCreditScore
Hello Gulwinder,
We are sorry to hear that you are experiencing issues activating your card.
Our team member proactively reached out to you on 5th May; please refer to ticket number 221825. We notified you that we were reaching out because we could see that you were having trouble activating your card because you had entered the incorrect code more than 3 times. We also mentioned that in order for us to assist you with this and unblock your card, we would need you to respond to the email and confirm the last 4 digits of the long card number on the card which you were attempting to activate.
Instead of responding to that email, subsequently, you raised 5 tickets and each time you got a response from us within a couple of minutes of the ticket being raised. Please refer to ticket numbers 223666, 228920, 231111, 232104, 223897. In all these tickets you said that you were having trouble activating your card; but you never responded to our email from 5th May where we had proactively reached out to you and asked you to confirm the last 4 digits of the long card number on the card which you were attempting to activate (so that we can unblock it).
We would really like to assist you; please reach out to the team on help@buildmycreditscore.com
Given that we did try to assist you, we believe it's unfair to get a 1-star rating for something that's not our fault. We do hope that you will consider revising your review and rating.
Best wishes,
BuildMyCreditScore Team
Credit score climbing
It’s the first thing that came up to help me with my credit score and I have yet to use it but my credit score is climbing already.
10. juni 2025
I nearly opened an account when I…
I nearly opened an account when I noticed there was no mention of monthly subscription costs before you give your personal details and ID check, this is very unusual, and I can see why they have so many negative reviews. At least have a full monthly cost visible to people before they sign up, it seems they’re using people’s desperation to get a better credit score to their advantage?
8. juni 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hello Neil,
Thank you for taking the time to leave a review. We are very transparent about our pricing; please find all the information on pricing on our website https://buildmycreditscore.com/
Anyone choosing to open an account with us can choose the pricing plan that works for them; we offer annual, semi-annual and monthly pricing plans.
Hope that clarifies things for you.
Best wishes,
BuildMyCreditScore Team
Suspected Scam
All was going well for my one year subscription not until 1 month to end of subscritpion which I sent an email that I want my account closed which they acknowledged. Surprisely on end of contract I was notified I have a pending 75 pounds to pay even after notifying the support team I want my account closed.
Took a sharp one to close my direct debit before they could collect 75 pounds yearly renewal. Please kindly stop any pending payment or legal actions as I already notified I want my account closed.
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hello Ernest,
Thank you for taking the time to leave a review.
We are unable to locate your account based on the credentials we see here. That being said, if you wish to close your account, please reach out to our support team via the in-app chat or my emailing help@buildmycreditscore.com
It sounds like you may not have responded to the security question which we ask prior to closing any account; but again, without being able to locate your account, it is difficult to ascertain what transpired.
If our product/service is not for you then we respect that; but calling our company a scam is really unfair and uncalled for. As you have said yourself, everything was going well for a year.
Best wishes,
BuildMyCreditScore Team
After realising that the card is…
After realising that the card is rubbish and doesn’t affect your score, I wanted to cancel it. However an email came through saying they will take payment soon, and it’s too late to stop the process. I wasn’t given an option whether to renew or not. £75 for this is mental. Now I have to fight for my money back.
The card doesn’t do what it says it does, it’s a mess about and it’s expensive and there is a high level of ‘scamminess’ around the customer service and their set up.
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hello Tony,
Thank you for taking the time to leave a review; we are sorry to hear that you haven't got the results you were hoping for.
We'd be remiss if we didn't point out that there are factors outside of BuildMyCreditScore that can cause your score to go up or down on a month to month basis. This includes any other bills, credit cards, debts, or loans etc you may have through other services. This can have an impact and will likely affect the results you wish to have achieved.
We see that you have reached out to our team to close your account and on of our team member is assisting you.
Best wishes,
BuildMyCreditScore Team
I RECIEVE CARD AND HAVE NOT BEEN ABLE…
I RECIEVE CARD AND HAVE NOT BEEN ABLE TO USE OR ACTIVATE DUE TO CODE CONSTANTLY WRONG , YET IT TAKES 20 EMAILS TO GET ANY SORT OF ANSWER AFTER PAYING SUBSCRIPTION, I AM DISGUSTED AND FURIOUS . NO CALL FROM CUSTOMER TO SERVICE TO RESOLVE , IS THERE ONLY ONE PERSON HANDLING REQUEST AND COMPLAINTS ??? I AM CONTACTING MY BANK AND REJECTING THEM.FROM MY ACCOUNT , FURIOUS WITH THERE NON SERVICE !! GO ELSEWHERE
3. marts 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hello Dee,
We are sorry that you had so many issues with activating your card. Having reviewed your account, we can see that you requested an OTP numerous times over the past few days, and it is quite likely that you may be entering an outdated code.
One of our team members has reached out to you this morning via email; please respond to that email so that we can resolve this issue.
Best wishes,
BuildMyCreditScore Team
Awful support
Awful support, someone scammed me, did direct debit with wizzair, luckily I noticed after one month, when they charged £100.60. I never setup any direct debit with wizzair. Since when you buy tickets with wizzair airlines and you can pay direct debit. I used wizzair to buy tickets many years never had this issue before. You can check my credit story. It was setup with currency card but attached with my bank. My bank was very good they paid me back straight away. But now buildMyCreditScore keeps sending me emails that I owed them money!!! Don’t understand, I didn’t spend those money.They need to find those scammers and get money from them. Very unsupported. Bad experience no support no help. Someone tried to scammed you and you still own money it’s ridiculous. So stressful. I thought they helped people and tried to help them. Supposed I was wrong.
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hello Deimante,
Thank you for taking the time to leave this review.
We had a look at your account and can see that you have been corresponding on this issue with one of our team members.
As we explained, since we have already paid the merchant, and you have been refunded by your bank (which you have already confirmed), this means that you are owing us for the funds which you authorised. We also explained that if you wish to dispute the payment, and have been incorrectly charged by the merchant, then this is something we can help you with.
Best wishes,
BuildMyCreditScore Team
Waiting to see results
So I did have a problem with BMCS due to some late payment fees but they have since given a good will gesture and I now only have to pay the actual balance owed.
BMCS hasn't improved my credit score yet but I am hoping to see a change soon. Especially considering the monthly charge for using the service.
Also registering on the electoral role has lifted my score a little
9. februar 2025
Avoid
Avoid. I tried to close my account multiple times and I had emails saying it would affect my credit score which they didn’t mention when I signed up. I have tried to close it 2 times now and they are still taking money out of my account for a subscription I don’t want.
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hi Izzy,
Thanks for taking the time to leave this review, and we're sorry to hear about your recent experience.
We've been unable to find an account with the details provided, so we have requested some information to help locate you via Trustpilot so we can look into your issue and resolve it.
Please respond to this with the requested information so we can support you. We'll also then be able to update our response to your review accordingly.
Best wishes,
BuildMyCreditScore Team
A Scammer with no customer service support!
I had been using the service for ten months when, one day, my card suddenly showed a freeze alert, and I couldn’t use it anymore. I emailed customer support and received an automated response saying that my connection to the bank had been interrupted. I checked, and the connection was perfectly fine. I tried again, but the card was still frozen. I emailed support once more and got the same automated reply, telling me to wait 5 to 10 days!
I then requested to cancel the card to avoid being charged for the subscription but again received an automated response with no real assistance. There’s no phone number available in their system to contact anyone directly!
In the end, they still charged me for this month’s subscription, even though my card is still frozen, and I haven’t received any real response. It’s a complete disaster that they rely solely on an AI assistant to respond to messages, leaving customers waiting for over two weeks with no proper support!
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hi Mohi,
Thanks for taking the time to leave this review, and we're sorry to hear about your recent experience.
We've been unable to find an account with the details provided, so we have requested some information to help locate you via Trustpilot so we can look into your issue and resolve it.
Please respond to this with the requested information so we can support you. We'll also then be able to update our response to your review accordingly.
Best wishes,
BuildMyCreditScore Team
Really good way of raising your credit…
Really good way of raising your credit rating
10. januar 2025
Improve your credit with BuildMycreditscore
Very easy to set up an account. Helps to improve your credit score. The account is linked to your bank account , so you are in control of your spending. You will get an actual card for your daily shopping. Highly recommended! Anna Kennedy -Stewart , Edinburgh
18. januar 2025
Uopfordret anmeldelse
I asked to cancel my subscription as I…
I asked to cancel my subscription as I signed up thinking it was something else, the original description of what it was wasn't very clear, and now I have been charged a second month for something I don't want, when I was told it was cancelled
10. januar 2025
Besvarelse fra BuildMyCreditScore
Hi Paul,
Thanks for taking the time to leave this review, and we're really sorry about your recent experience.
We've had a look and can see that the manager of our Customer Support team reached out to you to explain the issue that happened here, apologised, and confirmed that your refund was on its way.
We're sorry again that you were charged again after cancelling, but we're glad to see it's now been resolved.
Best wishes,
BuildMyCreditScore Team
Mindful
By prompting users to be mindful of actions and their attention to this aspect of their day to day life, helps drive them to a better score.
10. januar 2025
Worst app i ever used
I had a very disappointing experience with BuildMyCreditScore. Despite requesting to close my account before the subscription renewal date, the company insisted that I pay the full annual fee before they would process my cancellation. This policy feels unfair and exploitative, especially when I no longer have any use for the app.
To make matters worse, the app did not deliver on its primary promise: improving my credit score. Despite following their guidance, I saw no meaningful improvement. I feel misled and regret subscribing in the first place. I cannot recommend this service to anyone looking to improve their credit score. Its a scam
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra BuildMyCreditScore
Hi Muhamed Nishad,
Thanks for taking the time to leave this review.
We've had a look into the experience you've described in your review and can see that this doesn't match what actually happened when you contacted our Customer Support team.
We can see that you contacted the team on January 14th, and your renewal date was on January 11th. This meant that when the Customer Support team responded to you on the 14th and 15th, they informed you that the collection process was already in progress and that you would need to wait for the payment to finalise before your account could be cancelled and the fee refunded.
We can see that you ended up cancelling your Direct Debit before the payment was collected from your bank account so no refund was required and your account was fully closed on the 15th.
We're sorry that you didn't get the benefits of the product that you were hoping for. BuildMyCreditScore should be seen as part of a journey to help you improve your Credit Score. It's not a quick fix and there are factors outside of BuildMyCreditScore that can cause your score to go up or down on a month to month basis. This includes any other bills, credit cards, debts, or loans etc you may have through other services.
Our evidence shows that the majority of our customers that used the product, as recommended, see an increase in their score of between 11 and 55 points within the first 3 months. As mentioned, individual results may vary and your credit score is made up of a number of factors that could impact your results.
Best wishes,
BuildMyCreditScore Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.