Always prompt care and service to any assistance. Reliable and a comfort to know there is always someone there. Such a shame that Buddi will soon be discontinued.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... Se mere
Virksomheden har svaret
I purchased the Buddi System quite a many years ago for my wife who suffered dementia. It provided everything that I, as a carer, needed. My wife has now passed away but I have developed a serious... Se mere
Virksomheden har svaret
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Kontaktoplysninger
17 Church Street, WD3 1DE, Rickmansworth, Storbritannien
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4,3
Fremragende
230 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Such a relief to have instant notification
Very helpful and took time to make sure I understood
27. juni 2023
Besvarelse fra Buddi
Dear Gillian,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
I have been a Buddi user for years
I have been a Buddi user for years. This was a replacement wristband for a very old one. Th staff were helpful, and it arrived within 2 days. No I was then told how to sync it, and all went well. No problem.
18. juni 2023
Besvarelse fra Buddi
Dear Geoffrey,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Besvarelse fra Buddi
Dear Arthur,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
A quick response
A quick response as to what I needed to do. After sending my wristband buddi back the turnaround was so quick I was only without it for a few days. I was also kept informed of decisions. Excellent service.
14. juni 2023
Besvarelse fra Buddi
Dear Sandra,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
It does exactly what it is supposed to…
It does exactly what it is supposed to do. Luckily haven’t had to use it in any emergency so far. Unfortunately the bracelet is very difficult for one person to fit especially with elderly fingers.
19. maj 2023
Besvarelse fra Buddi
Dear Pam,
We are very grateful for the 5 star review and feedback - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
One of the buttons broke off
One of the buttons broke off. I returned my buddi and it was sent back, repaired, very quickly.
14. maj 2023
Besvarelse fra Buddi
Dear Elaine,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
My family is reassured to know I am…
My family is reassured to know I am accompanied by Buddi when I leave home.
7. maj 2023
Besvarelse fra Buddi
Dear Sandra,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Easy to set up…
App easy to set up so my brother and sister are in the know. The unit itself is small and unobtrusive on my wrist.
14. april 2023
Besvarelse fra Buddi
Hi Nicholas,
Thank you so much for your lovely review of our product!
It's great to hear that you are finding the Buddi small, unobtrusive and easy to use.
If you do find you have any issues, our 24/7 customer service team will be happy to take your call on 0800 9788800, or if you wish to email, you can reach us on support@buddi.co.uk.
Please do let us know if you have any questions or need anything else at all.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Alex
The Buddi Team
Buddi is cheaply made and buttons fell…
Buddi is cheaply made and buttons fell off with hardly any wear and tear.
Impossible to get the service without signing up to call center at £30 per month, which we do not need.
Very poor quality product, flimsy and expensive to repair. Highly not recommended.
14. april 2023
Besvarelse fra Buddi
Hi David,
Thank you for your review. I'm very sorry to hear that you had issues with the wristband and found that the buttons fell off.
I can see that our customer service team had reached out to you about supplying a free replacement, but unfortunately, you wished to cancel your account.
We're really sorry to see you go. If you do wish to try Buddi in the future, we're here 24/7 if you have any questions or concerns, so please don't hesitate to reach out.
Thank you for using Buddi.
Kind regards,
Alex
The Buddi Team
Peace of mind with elderly relatives…
Peace of mind with elderly relatives for those not living with them . Twice this alerted us to a fall
20. marts 2023
Besvarelse fra Buddi
Dear Dawn,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Good service
22. marts 2023
Besvarelse fra Buddi
Dear Mr Fleming,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
It was very reassuring to receive an…
It was very reassuring to receive an immediate reply to an accidental use of Buddie alarm. Wonderful to know that help was there for me.
21. marts 2023
Besvarelse fra Buddi
Dear Sheila,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Easy to charge easy to wear
15. marts 2023
Besvarelse fra Buddi
Dear Yvonne,
We are very grateful for the review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Easy for children to use.
Easy to order, fast delivery and the buddi is easy to use both by children and adults.
15. marts 2023
Besvarelse fra Buddi
Hi Cindy,
Thank you so much for your generous review of the Buddi Connect!
It's great to hear that you find it easy to use for all ages.
If you do experience any issues or want to chat with us about anything else Buddi related, don't hesitate to reach out to our 24/7 Customer Service Team on 0800 9788800 - We'll be delighted to take your call!
Kind regards,
Alex
The Buddi Team
This bracelet is not suitable for…
This bracelet is not suitable for active wearers. The alarm goes off without signal even when clapping hands. I had lots of trouble returning the equipment and am now advised I cannot get a refund for bracelet as it is out of 30 day period, when I only wore this for a very short time in view of constant calls to family. The personnel were very good but I am not at all happy with the outcome. Please bear this in mind when purchasing a Buddi
13. marts 2023
Besvarelse fra Buddi
Hi Maureen,
Thank you for your review of the Buddi wristband - I am very sorry to hear that you did not have the best experience using our product!
The wristband is designed with comfort and functionality in mind and to raise alerts quickly and efficiently. Sometimes, alerts can be raised by sudden movements or during day-to-day activities but if you feel the wristband vibrate you can press the buttons on the side to immediately cancel the alert if it has been raised in error.
I am happy to hear that you had a good experience with our customer service team - In reviewing your experience I can see that we did give you some refunds on return postage and on a month of service fees as a goodwill gesture as you discovered the Buddi was not for you in the end.
I do hope that you are able to find a more suitable device for your needs in future, Maureen - If you do wish to try our Buddi products again, we are always looking to improve and our Customer Service Team are available 24/7 if you wish to discuss things further.
Kind regards,
Alex
The Buddi Team
They are there if you need help
15. februar 2023
Besvarelse fra Buddi
Dear Patricia,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Besvarelse fra Buddi
Dear Christine,
Thank you for taking the time to review Buddi.
We hope you are now finding it easier to use, however our 24/7 Customer Service Team are available any time you need help or information on the device.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
As I've stated before this is an…
As I've stated before this is an excellent service but unfortunately my Aunt keeps forgetting to wear it (caught her 100s of times) and when she has been wearing it and has fallen she's never used it for help.
5. februar 2023
Besvarelse fra Buddi
Dear Alex,
We are very grateful for the 5 star review - thank you!
We hope your aunt will remember to use it for help when needed!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Quick to Respond
I was very impressed with how quick I was contacted when my bracelet went off from shaking my arm by accident. I was contacted straight away and asked if I was ok. The caller was very polite and friendly and the quick response and helpfulness put me at ease.
15. januar 2023
Besvarelse fra Buddi
Dear Diane,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
This email was sent to my daughter but…
This email was sent to my daughter but it is me, Brenda Goodrick, who uses the device.
The instructions say that the wristband should be charged every one to two weeks but if seems that it needs recharging about twice a week. The clip also needs recharging more frequently than one or two days but it needs recharging every day.
When I received it I could not fit the rubber studs to fasten it especially with only one hand and as I have arthritis. I telephoned the company and they sent me a metal fastener which I can Fasten myself.
I realise that when I really needed it when I fell in town it was not properly charged due to the confusion of how often it should be charged.
14. januar 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.