Excellent service from start to finish and communication i couldnt have asked for more.I paid a deposit on the car and travelled to the depot for a test drive 1hr later driving home in my new car.Spec... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent non pushy service, Emily was friendly and approachable and kept us informed throughout the process. Buying a car here was easy and hassle free and they sell quality cars.
We have purchased our first car from BTS and Emily communicated with us very well and everything was well arranged and sorted everything within a day. Thanks to workshop team (gabby) too.
Leaving this feedback after over two months of ownership, I can only recommend BTS Cars, Russell has been very professional and helpful. No issues with the car so far and touch wood no issues in the f... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Kontaktoplysninger
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, Storbritannien
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4,6
Fremragende
98 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly recommend
Really pleased with my experience from start to finish, Rob was extremely helpful throughout and made purchasing my new car seamless. Thanks again Rob, couldn’t recommend more :)
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for the great review, we really appreciate you choosing BTS Cars.
Love hearing that everything felt easy from your side, that is exactly how buying a car should be.
Rob will definitely have a smile reading this.
Enjoy your new car and see you again when it is time for the next one 🚗
Happy sale. BTS Cars Recommended!
Very good experience doing business with BTS Cars. Rob took care of everything right from having the car prepped and ready for test drive by the time we arrived. Everything went smoothly and we were off with the car in no time.
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for the 5 star review and for choosing BTS Cars, we really appreciate it. Great to hear everything was ready and waiting for you, we always aim to keep things smooth and efficient when you come to buy a car. Rob will be pleased to see this. Enjoy the car and we hope to see you again 🚗
AUDI A4 AVANT PURCHASE
Rob was very welcoming & Accommodating with regards to my new purchase, gave a very fair price for my part ex too.
Would 100% use again & recommended BTS Cars to family & friends.
Thanks for your help
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for the 5 star review and for choosing BTS Cars, we really appreciate it. Delighted we could help you with your Audi A4 Avant and get a fair deal sorted on your part exchange, that is something we always aim to get right. Rob will be pleased to hear this. Enjoy your new car and we look forward to seeing you again 🚗
Bts amazing care level
Rob provided a great level of care on my ev purchase, was very knowledgeable and insightful.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for the 5 star review and for choosing BTS Cars, we really appreciate it. Great to hear Rob looked after you properly and made the whole EV purchase clear and straightforward. His knowledge and attention always make a difference. Enjoy the car and we hope to see you again 🚗
Nice experience from Rob nice…
Nice experience from Rob nice straightforward help me sort out the car thanks
20. december 2025
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Really appreciate you choosing BTS Cars. Glad Rob kept things simple and helped you get everything sorted without any hassle, that is exactly how buying a car should feel. Enjoy the car and all the best with it 🚗
Great Service - Rob was really helpful
Rob was really helpful, talked us through all the options with honesty and made the whole process reassuring and comfortable - would highly recommend!
20. december 2025
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for your lovely feedback, we really appreciate it.
It’s great to hear that Rob made you feel comfortable and guided you clearly through your options. We always aim to keep the process honest, simple and reassuring for anyone buying a car from BTS Cars.
Thank you again for the recommendation, it means a lot to our team here in Derby, and we hope to see you again in the future.
I’m extremely impressed
I’m extremely impressed with the service I received here. From the moment I walked in, the staff were welcoming, knowledgeable and never pushy. They answered all my questions, helped me find the perfect car for my budget and made the paperwork quick and easy. The car is in fantastic condition. I would definitely buy from them again.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you so much for taking the time to share this, it truly means a lot to our team.
We’re really pleased to hear you felt welcomed from the moment you arrived and that everything was explained clearly without any pressure. It’s great that you found the right car for your budget and that the whole process, including the paperwork, felt quick and straightforward.
Enjoy your new car and we’d be delighted to help you again in the future.
Easy process from start to finish
Great experience dealing with BTS . Can't recommend them enough
11. november 2025
Besvarelse fra BTS Cars
Thank you, we really appreciate you sharing this.
It’s great to know everything felt simple and well handled throughout. That’s exactly the kind of experience we aim to offer anyone coming to BTS Cars.
Your recommendation genuinely means a lot to us, and we hope to see you again in the future.
Brilliant service
I recently bought a 2016 1.4l Scirocco from BTS cars. It was priced perfectly and the car was in immaculate condition for its age. I was in contact with Richard. He left me to look around the car alone (so no pressure, which i really appreciated), and let me come to him when i was ready to test drive. Then left me to talk with my family to come to a decision. It was really relaxed and nowhere near as stressful as i initially thought it would be. The communication was brilliant and i’m so happy with my new car. I would recommend BTS cars to anyone looking for their next car. Thank you so much for all of your help throughout the process :)
11. november 2025
Besvarelse fra BTS Cars
Thank you so much for taking the time to leave such a detailed review, it really means a lot.
We’re especially pleased to hear how comfortable you felt taking your time and making the decision in your own way, that’s something we truly value as a team. Richard will be glad to know his approach made a difference.
It’s great to know you’re happy with your Scirocco, it sounds like a lovely choice. We really appreciate the recommendation and hope you enjoy every mile in your new car.
Brakes and discs gone!
Got the car and when braking it had a grinding sound which turned out to be new brakes and discs required. My colleague Graham contacted BTS and was told that they were okay when the car left (still laughing at that one) so we got them done anyway and that'll be the last purchase from there!
16. oktober 2025
Besvarelse fra BTS Cars
Dear Mr Jones,
Thank you for sharing your feedback. I’m sorry to hear about the issue you encountered with the brakes after your purchase. All our vehicles are inspected prior to leaving us, and at the time, the brakes were noted as being in a serviceable condition.
We understand how frustrating it can be when something unexpected arises after buying a car, and we’re disappointed to hear that this has affected your view of BTS Cars. We take all feedback seriously and will use this to continue improving our processes.
Please don't hesitate to contact me if I can be of any further assistance.
Kind regards
Rob
Sales Manager
Great experience with the stuff
Great experience with the stuff
Absolutely unbeatable part exchange prices
Definitely, I will do business again with them
4. november 2025
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for your kind words, we really appreciate it.
We’re glad everything came together well for you and that you were happy with the part exchange value offered. It’s always important to us that customers feel they’re getting a fair deal when choosing their next car.
We look forward to seeing you again in the future.
Honestly the best place to buy a car…
Honestly the best place to buy a car from. Extremely honest people work there and they were very patient, answering all my silly questions. The car was prepared beyond my expectations, with a fresh service and MOT. Unlike others, they even help after the sale with great care and kindness, so the aftersales service is just as good as the sales
20. oktober 2025
Besvarelse fra BTS Cars
Thank you for such a generous review, it really means a lot to all of us.
We’re especially pleased to hear how supported you felt both during and after everything was completed. That continued care is something we take seriously, not just the moment of buying a car.
It’s great to know the preparation of the car stood out as well. We truly appreciate your trust in BTS Cars and we’re always here if you need anything going forward.
Excellent service
Excellent service from Russ, provided all of the details asked for in a timely manner.
3. november 2025
Besvarelse fra BTS Cars
Thank you for your feedback, we really appreciate you taking the time to share it.
We’re glad Russ was able to provide everything you needed clearly and without delay. Keeping things transparent and responsive is something we always focus on.
We hope to assist you again in the future.
Besvarelse fra BTS Cars
Thank you, we really appreciate that.
Simple and straight to the point, just how we like it. Delighted everything went smoothly for you.
We’d be more than happy to help again anytime.
Besvarelse fra BTS Cars
Thank you for your kind words, we really appreciate it.
It’s great to hear that you felt comfortable and at ease throughout your visit. That kind of trust means a lot to us and is something we always aim to build with every customer.
We hope to see you again in the future.
Bad Servicing, Poor After Sales.
Bought a car last month, the worst experience I’ve had buying a used car to date.
The cars are advertised as being serviced to main dealer standards. No checklist/paperwork was provided to advise what had been checked / serviced.
Within a day of having the car I found several things which needed attention, which should’ve been attended to before I bought the car.
The wipers were juddering across the windscreen, so needed replacing.
The cabin filter was absolutely filthy, full of dog hair too (was told the car was free of dog smell, it was actually stinking)
The retractable tow bar was jammed in place, needed freeing and lubricating.
The rearview mirror wasn’t attached to the windscreen on one side, needed removing / cleaning / reattaching.
The car was provided with no V5 and only 1 key, this wasn’t pointed out before my long journey down to view the car.
I woke up the day after buying the car early in the morning feeling really anxious, felt like a right idiot buying a car with no V5. It’s been a right hassle sorting things with the DVLA, car had no tax for several days so couldn’t be driven.
After reaching out about some of the issues BTS agreed to credit me for some (but not all) of the issues. I gave my bank details and was advised the payment would be sent. That was weeks ago, I chased it up 5 days ago and still no sign and no response.
23. august 2025
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Hi Sean,
Thank you for your detailed feedback. We’re sorry to hear that your experience did not meet expectations.
Firstly, we would like to clarify that all of our vehicles are prepared and checked prior to sale, however as with any used vehicle, some items such as wiper blades or cabin filters can deteriorate quickly and are considered wear and tear items rather than faults. That said, we did take your concerns seriously and agreed to contribute towards a number of the points you raised as a gesture of goodwill.
Regarding the V5 and key, these details are always available to be discussed prior to purchase, and we apologise if this was not clearly communicated on the day. We understand this may have caused inconvenience and appreciate your patience whilst resolving matters with the DVLA.
In relation to the agreed contribution, this has not been ignored and we are currently reviewing this internally. We apologise if there has been a delay in communication and will ensure this is followed up and resolved as soon as possible.
We always aim to provide a high level of service both before and after sale, and we are sorry this has not been your experience on this occasion.
Kind regards,
BTS Cars Team
A company that can be trusted
Great experience! The staff was indeed friendly, honest, and helpful. Highly recommend BTS CARS!
8. august 2025
Besvarelse fra BTS Cars
Thank you for such a strong vote of confidence, we really appreciate it.
It means a lot to be described that way, as building trust is at the heart of everything we do at BTS Cars. We’re glad you had a positive experience with the team.
Thank you again for the recommendation, and we’d be delighted to welcome you back anytime.
Low APR, car as described if not better
Low APR, lower than main dealer! The car was prepped and ready. I applied for finance and got accepted in two minutes, signed the papers digitally in another two minutes and off I went…this was the quickest car purchase ever … smooth hassle free and super efficient. The car is extremely good and as described. (Even better tbf it was like new)
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for such a detailed review, we really appreciate you sharing your experience.
We’re especially pleased to hear how quickly everything came together for you and that the whole process felt smooth and efficient. It’s great to know the car lived up to expectations and was ready exactly as it should be.
Enjoy your new car and thank you again for choosing BTS Cars.
Highly recommend
I had an exceptional experience with BTS Cars! Finding a quality used car can be daunting, but their team made the entire process smooth and transparent. The car I purchased was exactly as described, and the pricing was very fair.
What truly sets them apart, however, is their after-sales team. They were absolutely brilliant. I had a few questions after the purchase, and their responsiveness and willingness to help were outstanding. It's rare to find a company that maintains such a high level of customer care even after the sale is complete. I highly recommend BTS Cars for anyone looking for a trustworthy place to buy a second-hand car.
8. juli 2025
Besvarelse fra BTS Cars
Thank you for such a thoughtful and detailed review, it genuinely means a lot to us.
We’re really pleased to hear that everything felt clear and straightforward throughout, and even more so that you felt supported after you had already taken the car home. That ongoing care is something we put a lot of importance on.
It’s great to know the car met your expectations and that the overall experience left a strong impression. We truly appreciate your recommendation and your trust in BTS Cars.
Brilliant experience
Brilliant experience! The whole process was quick and hassle-free, with clear communication throughout. The car was immaculately prepared as well! Like a new car!
7. august 2025
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for your kind words, we really appreciate it.
We’re glad everything came together smoothly and that the communication made things easy along the way. It’s especially nice to hear the car made such a strong impression when you saw it.
Enjoy your new car and thank you for choosing BTS Cars.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.