Excellent service from start to finish and communication i couldnt have asked for more.I paid a deposit on the car and travelled to the depot for a test drive 1hr later driving home in my new car.Spec... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent non pushy service, Emily was friendly and approachable and kept us informed throughout the process. Buying a car here was easy and hassle free and they sell quality cars.
We have purchased our first car from BTS and Emily communicated with us very well and everything was well arranged and sorted everything within a day. Thanks to workshop team (gabby) too.
Leaving this feedback after over two months of ownership, I can only recommend BTS Cars, Russell has been very professional and helpful. No issues with the car so far and touch wood no issues in the f... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Kontaktoplysninger
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, Storbritannien
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4,6
Fremragende
98 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Trust
Rob and his word are worth the weight of my car ....best experience I have had buying a car ever ...
23. december 2025
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Besvarelse fra BTS Cars
Thank you, that really means a lot to us.
“Worth the weight of your car” might be one of the best compliments Rob’s had, we’ll definitely be sharing that with him. We’re so pleased you had such a positive experience.
Moments like this are exactly what we aim for at BTS Cars. Enjoy your new car and thanks again for your trust 🚗
Besvarelse fra BTS Cars
Thank you for your feedback, we really appreciate you taking the time to share your experience.
Glad to hear you enjoyed the honest approach, the car and the showroom, that’s exactly what we aim for at BTS Cars.
We hope to continue doing business together in the future, and maybe next time we can earn that full 5 stars. Thanks again for choosing us when buying a car 🚗
Rob was super helpful
Rob was super helpful at getting us all set up ahead of time so we could drive away the same day! We travelled 2 hours just to get here and it was totally worth it! Great customer service and car was immaculate
14. februar 2026
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Besvarelse fra BTS Cars
Thank you so much for making the trip and for leaving such a great review.
We’re really glad everything was ready for you and that you could drive away the same day, especially after travelling so far. Rob will be pleased to hear this, and we’re happy the car was exactly as expected.
It means a lot you chose BTS Cars for your journey of buying a car, enjoy it and thanks again 🚗
Would reccomend, Thankyou guys!
Just financed a T-Roc from BTS cars. Richard was so helpful and patient every step of the way.
Would definitely reccomend BTS cars!
12. februar 2026
Besvarelse fra BTS Cars
Thank you so much for your kind review, we really appreciate it.
We’re glad Richard could support you every step of the way and make the whole process smooth. Especially with finance, where we proudly do our best to go through everything clearly and without any stress for our customers.
Enjoy your T-Roc and thank you again for choosing BTS Cars 🚗
Besvarelse fra BTS Cars
Thank you for your review, we really appreciate it.
Glad everything was quick, easy and exactly as promised, that’s what we aim for every time when helping customers find the right car.
Enjoy your new car and thanks again for choosing BTS Cars 🚗
I’ve bought a few cars in my life
I’ve bought a few cars in my life, but this dealership is different. Very good aftercare and customer service. They genuinely care about you even after you’ve given them your hard earned money, which is rare.
15. januar 2026
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Besvarelse fra BTS Cars
Thank you for such a meaningful review, it really means a lot to us.
Hearing that we stood out from your previous experiences when buying a car is something we genuinely value. Looking after our customers even after the sale is a big part of how we work at BTS Cars.
We really appreciate your trust and hope you enjoy every mile in your new car 🚗
Rob was super easy to work with
Rob was super easy to work with, polite and professional. The show room was clean and had a real look of class and elegance. I drove 1 hour and a half to see them and will be definitely returning in the future. Thank you to rob and the team.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for such a lovely review, we really appreciate you making the trip to see us.
Great to hear Rob made everything easy and professional, and that the showroom left a good impression too. It means a lot that you’d travel that distance and still plan to come back.
We look forward to seeing you again at BTS Cars, and helping you again when the time comes to buy your next car 🚗
Fantastic experience
Fantastic experience, went in with my wife to part exchange her car and walked away same day very satisfied! Rob was super helpful and made it a seamless and informative experience. Won't hesitate to return!
(And no leaves under the bonnet) 👌
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for such a great review, it really made us smile.
We’re glad everything went smoothly with the part exchange and that you were able to drive away the same day feeling satisfied. Rob will be pleased to hear he made the experience seamless and informative.
And we’ll definitely keep the “no leaves under the bonnet” standard going 😄 Thanks again for choosing BTS Cars when buying a car 🚗
Amazing experience!
Just purchased a car with Rob at a great price in perfect condition. Highly recommend BTS cars and will return again for my next vehicle!
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for the great feedback, we really appreciate it.
We’re glad you were happy with both the price and the condition of the car, and that Rob made the whole process a positive one. That’s exactly what we aim for when helping customers find the right vehicle.
It means a lot that you’d come back to BTS Cars for your next car, we’ll be here when you’re ready 🚗
Just bought a Tesla Model Y from BTS…
Just bought a Tesla Model Y from BTS Cars and had a great experience. Rob was very attentive, answering all my questions promptly and was very friendly and approachable. I would highly recommend Rob and BTS Cars. Thank you.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for your kind review, we really appreciate it.
We’re glad you had a great experience with Rob and that all your questions were answered clearly and quickly. Enjoy your Tesla Model Y, it’s an amazing car.
Thanks again for recommending BTS Cars and for trusting us when buying your car 🚗
Honestly
Honestly, I can’t believe how good the quality of this car is, and they were the cheapest in the country for this age and mileage.
Phenomenal customer care. Thank you. 5 stars from me.
28. januar 2026
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Besvarelse fra BTS Cars
Really appreciate this, thank you.
It’s always nice when someone notices the effort we put into both the cars and how we look after people, that’s what matters most to us. Glad you found the right one at the right price.
Enjoy it and thanks again for choosing BTS Cars 🚗
Rob was great from start to finish
Rob was great from start to finish, guided me through all the steps as a first-time driver and explained all the ins-and-outs in great detail - couldn’t ask for better customer service, and a brilliant car to drive away in!
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thanks a lot for this, really appreciate you sharing it.
Buying your first car is a big moment, so it’s great to hear Rob took the time to guide you properly and keep everything clear from start to finish. That’s exactly how we like to do things at BTS Cars.
Enjoy the new car and all the first drives that come with it 🚗
Recently
Recently, I bought a vehicle from BTS Cars Derby and was thoroughly impressed with the entire experience. From the initial contact, the team was welcoming and made the process feel simple and stress-free. They explained each step clearly and kept me well-informed, striking a perfect balance between professionalism and genuine care.Special kudos to Rob, the Sales Manager, whose expertise, honesty, and friendly demeanor made the whole process feel seamless. He provided clear guidance at each stage, and by the time I went to pick up the car, everything was prepared and as promised.Overall, it was a straightforward, informative, and incredibly positive experience. I wholeheartedly recommend BTS Cars Derby to anyone seeking a seamless and reliable car-buying journey.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for taking the time to write this, it genuinely means a lot to us.
We try to keep things clear, honest and well organised from the first conversation right through to collection, so it’s great to hear that came across. Rob will really appreciate the mention as well.
Thanks again for trusting BTS Cars with your purchase, and we’re glad we could be part of such a smooth car buying experience 🚗
Excellent service thanks Russ
23. januar 2026
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Besvarelse fra BTS Cars
Thank you for this review! Much appreciated!
Great dealership
Great dealership. From the first contact everything felt honest and transparent. The pricing was fair and the whole process was easy and stress free. Most importantly, I felt I could trust them, which is rare these days. Even after the sale, they were very helpful and answered every question I had. Highly recommended
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Really appreciate you saying this, thank you.
Trust is a big thing when it comes to choosing a car, so it’s great to hear you felt comfortable with everything from the start and even after you’d driven away. That’s exactly how we want people to feel when dealing with BTS Cars.
Thanks again for the recommendation and for putting your trust in us 🚗
I recently purchased a VW Golf from BTS and would do so again!!
I recently purchased a VW Golf from BTS cars. The process was seamless throughout and Rob was very helpful answering the many questions I had ensuring I felt comfortable and understood everything involved when buying a car from BTS.
I would highly recommend using BTS for anyone looking for a new great quality car.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thanks a lot for this, really appreciate you coming back to us.
Glad Rob could make everything feel clear and straightforward, especially with all the questions along the way. That’s how buying a car should be, no pressure, just the right support when you need it.
Enjoy your Golf and we’ll be here whenever you’re ready for the next one 🚗
Good service and friendly staff
Good service and friendly staff. The process was easy and I’m happy with my purchase. Would recommend this dealership.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thanks a lot for your kind words, we really appreciate it.
Glad everything felt easy and that you’re happy with your purchase, that’s exactly what we aim for every day at BTS Cars. It’s always nice to know the team made a good impression too.
Enjoy your new car and thanks again for choosing us 🚗
I recently purchased a car from BTS…
I recently purchased a car from BTS Cars Derby, and the experience was outstanding from start to finish. From my very first interaction, the team made everything feel straightforward, welcoming, and completely stress‑free. Every step of the process was clearly explained, and they kept me informed without ever overwhelming me a perfect balance of professionalism and genuine care.
A special mention has to go to Rob, the Sales Manager, who was excellent throughout. His knowledge, transparency, and friendly approach made the entire journey feel effortless. He guided me through each stage with confidence and clarity, and by the time I arrived to pick up the car, everything was prepared and ready exactly as promised.
Overall, it was an easy, informative, and truly positive experience. I’d highly recommend BTS Cars Derby to anyone looking for a smooth and trustworthy car‑buying process.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you so much for your 5 star review and for choosing BTS Cars, we truly appreciate it.
We are really pleased to hear your experience was smooth and stress free from start to finish, especially with the finance, where we proudly make sure everything is explained clearly and simply for our customers.
Rob will be delighted to hear your kind words.
Enjoy your new car and we look forward to welcoming you back in the future 🚗
Great experience with Rob
Great experience with Rob, filled with confidence and everything covered with warranty provided. Would definitely recommend BTS cars
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Really appreciate you taking the time to leave this and for choosing BTS Cars. Glad everything felt clear and well handled from your side. That is exactly what we aim for, especially when guiding customers through the full process.
Rob will be pleased to hear this.
Enjoy the car and we hope to see you again 🚗
Thank you very much for the…
Thank you very much for the experience what we have buying our first electric. I’m so glad I meet Rob the sales manager on Derby branch. You don’t need to trust me. You come here and you convince yourself they are writing on the Car sales. Really nice experience five star.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra BTS Cars
Thank you for your 5 star review and for choosing BTS Cars, we really appreciate it.
We are so pleased your first electric car experience went smoothly. Helping customers feel comfortable when buying a car, especially something new like electric, is something we truly focus on.
Rob will be very happy to hear this as well.
Enjoy your new car and we look forward to seeing you again at BTS Cars 🚗
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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.