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Avoid this company at all costs! I ordered placemats and coasters through Tesco Marketplace thinking they would be trustworthy company. I had notification of despatch, but no items arrived. Impossible to get any response from them. Luckily Tesco's intervened on my behalf and 8 weeks later the placemats arrived bent and damaged! Tesco's eventually secured a refund for me, but without their help I would still be waiting.

I can only add to what others have said here, the company is quite useless, and the products are cheap tat. From the six placemats I ordered, it took 16 days to arrive.
They arrived loose in bubble wrap, no box, nothing. One was chipped, two were smudged during whatever print process they use, four had black lines across the top where this must have been the cut line for the next one, and two were wet when packed so are smudged. They are also very lightweight due to rubbish materials, and significantly smaller than any other placemat I have ever bought. There is nothing good to say about this process, the product, or the company.
I am annoyed with myself for not checking Trustpilot first, and the only advice I can offer is actually simple - buy from somewhere else.

I am updating my experience with this shop. I initially sent a formal cancellation notice on October 10 after my order—which was promised via DHL Next Day service—was never properly dispatched. The tracking remained stuck on an automated Evri update from October 9 stating they were only "expecting" the parcel.
Customer support completely ignored my emails and failed to respond or issue a refund within 48 hours, forcing me to start a chargeback dispute with my bank and prepare an official complaint.

The upside: The goods did eventually arrive unexpectedly.

The downside: The shop never notified me that they were finally coming, nor did they ever reply to my customer service complaints.
While I am glad to have finally received my items, the lack of communication, false delivery promises, and non-existent customer support made this a highly stressful and frustrating shopping experience. I will not be ordering from them again

I ordered placemats via Tesco’s that have not arrived. 14th September I receive Evri tracking number nothing since Benjamin Tate don't answer the phone 2 numbers one doesn't even ring the other is a Tesco mobil number messages left no reply. Phoned Tesco who said within 48 hrs I will get a reply 7 days later still no rely no money back and no goods class A rip off merchants scammers.

Dreadful experience with this company. Ordered from Tesco marketplace. Item didn't arrive, didn't respond to emails, phone number doesn't work etc. Tesco got involved and so did my bank, once that happens, the package appears, but over a month late. Cheap packaging no better than an envelope. How on earth would that protect the items within? Never again.

Wish I had researched this Ltd Company before I ordered via The Range. Have not received the £40 placemats and the Company do not reply to correspondence.

Absolutely avoid! I purchased table mats costing nearly £30. Not only are they bad quality they sent the wrong ones. Their phone number is unobtainable and the mobile goes to a general mobile voice message rather than a personalised one. I have complained to Tesco who are looking into them. No response to my emails as of yet. Tesco have started a return but this relies on the seller contacting me. Trading standards next stop.

Awful company. Never received product costing £75 and ignored my messages regarding this. Do NOT buy anything from this company.

Should be banned from Trading, our order never received, even after chasing up, they Blamed EVRI for no delivery. Still awaiting refund.. we tried calling them on there phone number listed on there website but it was a an out of service number… buyers be aware

I actually I bought a rug but instead I get a cheap nasty pillow when I bought this from Tesco's online cannot seem to have my emails answered messages. I would not recommend using this company!

In fact I would give this company no stars!! I've never encountered a company that ignores e-mails, no way of phoning as number not recognised. Even sent a recorded delivery letter to their head office and STILL no response. I paid for an express delivery of table mats. Not received for some 3 weeks. Quality so bad. Have been waiting since April to try and return. ABYSMAL service...no service at all! Don't buy from this excuse for a company! If I was an owner or employee, I'd be embarrassed to admit I was associated with such an unprofessional set up! Is the owner not looking at these many dreadful reviews?

I ordered some Latte mugs from their website at the beginning of May. A few days later I was sent an email saying the mugs had been despatched and I should download an app to track the items. Three weeks later, the tracking information still has not been loaded. I tried to email and phone the company. Their phone does not work and I am still waiting for a response to the email. Do not touch!

I purchased a splash-back through B&Q in March. It is now the second half of May and I still haven't received it. I have complained to B&Q who have tried to resolve it but have heard nothing from BTate. Their phone number doesn't work and they do not answer e-mails. They are absolutely shocking. Do not use this company.

I ordered placemats through B & Q Market Place after 10 days I received an email to say my parcel had been despatched it took another 10 days before I received it and only after I had complained to B & Q. I tried to contact the company but the phone number on their website is not in use I tried emailing but no one responded. The placemats are poor quality they have no cork or felt on the back. They look like someone has screen printed onto hardboard. I should return them but there is no one to contact. There is no social media presence. Beware ordering from this company the website is set up to look impressive but the service is poor as are the goods.

This company must be a scam. I ordered some placemats and they sent the wrong ones - which, by the way, are shockingly bad quality.

I've emailed customer service twice and have received no response in over a week. I've also tried calling but the number is disconnected.

Considering small businesses rely on good customer service, this company must be a scam because I've never known anything like it.

The other reviews here back up my own experience and I'm shocked that Tesco continue to list them as a marketplace seller.

This is an unethical "business" and they should be ashamed of themselves. But no one is above the law - and I hope they find this out the hard way.

No response by ‘customer services’ and claimed 1-3 business days delivery and still awaiting dispatch a week later. Poor service in every way. Avoid!

Awful company. How are they still trading. Ordered items in December 25. Didn’t arrive. Eventually wrong item arrived that was soiled and used. Despite numerous emails messages had one reply saying would I like to chose another item ! No I want my money back. So angry at their customer service. Also nobody answers phone. Should have read reviews first. I’m threatening them with legal action now. I hate companies that just take your money and don’t t provide the service. They’re not going to get away with this. If they weren’t in England I’d be banging in door.

No communication from customer service to let you know how long your order will take

Absolutely dreadful service . Purchased a photo framed via the b&q website . Paid for item . Was sent a confirmation email with delivery date . No tracking number. Delivery date been and gone and still not heard anything from them . Called b&q . They can’t help . And none of the contact details for this company are correct. No response from email and all telephone numbers unobtainable. What is this company???

I ordered a towel in December - They decided to send the incorrect towel, instead of sending the correct towel which i simply asked for - which isn't asking for much they are now ignoring my emails! Sending the wrong product is a breach of contract and against consumer rights. I will be in Contact the Citizens Advice, if anyone else is having this issue i would consider ringing consumer helpline on on this company. Taking money and not simply sending the correct towel is ridiculous! and ignoring emails is even more ridiculous!