had to return 2 pairs of mens shoes due to ordering wrong size. they quickly replied with return options making it easy. Unfortunate that returns are not free but they do offer a discount coupon for... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I switched to Bruno Marc from Johnston Murphy shoes. Same quality, comfort and style. Yet I personally love the selection of casual shoes Bruno March has to offer. I purchased the wrong size (too sma... Se mere
Virksomheden har svaret
I bought these Bruno Marc dress sneakers for their sharp look, but after about six months, the inner lining tore, making them uncomfortable to wear. It’s disappointing for a shoe to wear out this quic... Se mere
Virksomheden har svaret
First time ordering from BrunoMarc, several pairs of dress shoes. Timely delivery, exactly as promised. Returned a pair b/c not the right style w my suit - they were very helpful and supportive, rapi... Se mere
Virksomheden har svaret
4,4
Fremragende
126 anmeldelser
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We recently placed a very large order for…
We recently placed a large order for the Bruno Marc Classic Comfort Men's Oxfords for my son's upcoming wedding - for the groom, all the groomsmen, ushers, father of the bride and father of the groom - 16 pairs of shoes in all. We had ordered 5 pairs a few months ago but then did a final order for the remaining 11 pairs. We actually ordered them from Amazon. The shoes are very nice but we noticed that 6 pairs were a little different in color, with some having more of a red tone to them. We noticed a different batch/production number on the box so contacted Amazon by phone.
In reaching out to Amazon, they advised us to send the the ones with the different batch number back and they would make a note on the new order. I was hopeful but definitely nervous. As the shoes started being delivered to us again, we quickly realized it was the batch/production number we had just sent back.
I didn't really know what to do and with the wedding a few weeks away, I decided to reach out to Bruno Marc directly by phone. I was considering sending the ones with the different batch back to Amazon again and ordering directly through Bruno Marc.
The lady I spoke with was super nice but I think she was a little confused about my situation and ultimately wasn't able to offer much help. In her defense, I was giving her a lot of information. However, within less than an hour I had received a very nice email from Bruno Marc asking for more information about my situation so they could try to find a solution.
We emailed back and forth, with them explaining the production process and that it wasn't necessarily a different shoe but different color variation based on when they were made, and some other factors. They asked for pictures so they could see what I was seeing. They were informative about the production process and how these variations occur and explained that the warehouse was not able to pick out certain batch/production numbers.
They were very understanding and apologetic for what we were going through. Although they would not be able to replace our shoes by locating that other batch number, they did offer to refund 30% of the cost our last order of 11 pairs of shoes.
The fact that they were so responsive and understanding really made all the difference. We are hopeful that no one will really notice it the day of the wedding as it isn't a huge difference and people aren't going to be focusing on the guys' shoes. They could have just left it to Amazon but they stepped up to help. Great customer service for sure! Thank you.
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi stephanie mason,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Great Return Process
I ordered a pair of mens dress shoes and they were the wrong size. Their customer support immediately sent me a shipping label, provided a coupon for next purchase and made the return process very seamless. Additionally, the second pair arrived very quickly and the quality is great for the price!
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Shawn Tuthill,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
great customer service and shoe quality
I ordered a pair of their genuine leather shoes and they were great other than some minor manufacturing defects on one of the two pairs. I contacted their support and warranty team and they promptly set me up with a replacement pair. Although they use yunexpress and the first shipment was lost, the support team kept track of the tracking information and immediately sent another pair once it was evident the carrier lost the last package. Great customer service and quality. Would buy from them again!
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Dear Kim,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
I have purchased about ten pair of…
I have purchased about ten pair of shoes.
Why? … Because they are comfortable, stylish and very affordable. They look significantly more expenses than they cost. I was a Cole Hahn guy until Bruno .
Highly recommend you give Brunomarc a try.
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello JV,
We're so happy to hear you had a great experience with Bruno Marc.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
First time buyer
First time buyer, and I'll consider coming back. I ordered 3 shoes, but only 2 were delivered. They sent the missing pair after I reached out which was good. I sent one pair back because it was easily an entire size too small vs the other shoes in the same size, but the return wasn't free. Unsure yet about the quality, but customer service was responsive and helpful.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Lucas,
Thank you for your kind words. We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Total satisfaction :)
I own numerous pairs of shoes from them ! The prices are incredible and their customer service is Amazing! I had a small issue so I contacted their customer service department through email and in no time at all they reached out to me to help solve the issue !! The shoes are comfortable and stylish !! Definatly going to continue to purchase their products !!
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Gaven Pangos,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible, coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
Comfortable and quality made shoes
Comfortable and quality made shoes. Easy to work with when processing a return.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Shane Sensenig,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible, coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
I ordered a pair of shoes for my husbanc…
I ordered a pair of shoes for my husband, and they arrived very quickly. He really liked the style, but they were too tight across the instep. He owns other Bruno Marc shoes that he loves, so this was disappointing—especially since this style doesn’t come in a wide option. The return process was simple with the prepaid label, but I was still charged a return fee. If I had ordered through Amazon, the return would have been free.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello Susan Bacsick,
Thank you for taking the time to bring this to our attention.
I am very sorry to hear about your unpleasant return experience. We’re committed to improving our services and ensuring every customer has a positive experience. One of our customer support representatives will reach out to you soon.
Ordered a pair of shoes and received…
Ordered a pair of shoes and received them very quickly. Beautiful shoes but unfortunately they run small. Return was very easy with prepaid label.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello JENNIFER,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed.
Your comment has given us valuable insight into the styles and designs that we provide at Bruno Marc.
We sincerely thank you for taking the time to share your thoughts with us.
Bought a pair of shoes which were… too big
Bought a pair of shoes which were comfortable, but really didnt fit. emailed my concern and was immedately taken care of. able to get the pair's that i need without any additional issues. Great experience and professionalism...
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello Dennis A Walker,
Thank you for your glowing review!
We're delighted to hear that you had such a positive experience with our company and that our products/services exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs.
Thank you for choosing us.
The quality of Bruno Marcs shoes
The quality of Bruno Marcs shoes are Top Tier and the selections are excellent I love them, their customer service is excellent and they're response is very quick. My only complaint is I'd wish they would use 1 or atleast a Solid courier for their shipping, some of the couriers they use is hard to track your orders.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello Lee.G,
We're so happy to hear you had a great experience with Bruno Marc.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Besvarelse fra Brunomarc
Hi Daniel Robinson,
We’re sincerely happy to hear that you had a positive shopping experience and purchase!
Our mission is to deliver the best products possible coupled with quick, supportive service.
Reviews like these drive us to keep raising the bar.
Impressed!
I recently purchased 2 pair of Brunomarc shoes. I didn't request nor pay for expedited Shipping, yet I received the shoes within 3 to 4 business days. Additionally, I wasn't presented with the opportunity to apply the Welcome Discount online during the ordering process, so I contacted Customer Service
a few days after I received my shoes. They credited my credit card with this Discount.
I like my shoes, and I'm impressed with the quality of Customer Service and speed of Shipping.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello Jett,
We appreciate you acknowledging our timely deliveries and customer support!
We strive to be remarkable, and your support motivates us to do so. Welcome to the family, and we hope you enjoy more products from us in the future.
Thank you for your support.
Great customer care
I ordered a pair of white shoes and when I received them, they were stained.
I reached out to customer service and wow they took care of me immediately!
Thank you Alyssa !
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Dear ed castro,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
I bought these Bruno Marc dress…
I bought these Bruno Marc dress sneakers for their sharp look, but after about six months, the inner lining tore, making them uncomfortable to wear. It’s disappointing for a shoe to wear out this quickly from the inside. Hopefully, future pairs will be made with more durable materials. Unfortunately, I can’t enjoy wearing them again that soon.
28. april 2025
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Dear Essa Sisoko,
Thank you for taking the time to share your feedback on Trustpilot regarding your recent experience with our [CrossFlex NeatPolish+] Men's Wide PU Leather Dress Sneakers. At Bruno Marc, we deeply value every customer’s voice, and we are truly sorry to hear that your sneakers’ inner lining tore after six months of wear, which made them uncomfortable to wear and caused you disappointment.
We take product durability very seriously, and your comment about the inner lining has been immediately brought to the attention of our quality control and product development teams. We are actively following up on this matter—our customer service team has already sent you an email to request some pictures of the torn inner lining, which will help us thoroughly investigate the issue and identify areas for improvement in our materials and craftsmanship.
Please rest assured that we are committed to resolving this issue to your satisfaction. Once we confirm the details of the damage through the pictures you provide, we will promptly offer you a suitable solution. We also want to assure you that we are continuously working to enhance the durability of our products, and your feedback will play a key role in helping us improve future pairs of sneakers.
Thank you again for your honest feedback—it is customers like you who help us grow and deliver better products. We hope to have the opportunity to regain your trust and provide you with a better shopping experience in the future.
Sincerely,
BRUNO MARC Customer Care Team
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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
bad shoe; awful customer service
Significant defect in the left shoe that cut open my left heel. 30% refund offered. Buy shoes from a company that takes pride in their quality and customer service.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Dear Bryan,
Thank you for taking the time to share your feedback.
It is deeply regrettable that the product you purchased caused injury to your heel, especially during an important business trip. Your satisfaction and trust are incredibly important to us, and we take your concerns very seriously.
While your order was placed in March (beyond our standard 90-day warranty), we recognize this was your first wear, and we have been actively following up to address the issue since your initial reach-out. Our team is committed to finding a resolution that acknowledges your experience, and we are continuing to communicate with you directly to work toward a fair outcome.
As a brand that values integrity and long-term customer relationships, we sincerely regret letting you down. We value your feedback as it helps us improve our products and services, and we are dedicated to ensuring every customer feels heard and supported. Please know we are working diligently to resolve this matter, and we appreciate your patience as we do so.
If you have any additional details to share, please feel free to reach out to our customer service team directly—we are here to help.
Sincerely,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
HORRIBLE RETURN POLICY- POOR QUALITY
I bought 2 pairs. Of one pair one shoe was damaged. Asked to return and get refunded. They said we offer 30% refund and keep the shoes. Of course would never wear a damaged shoe and they never accepted to fully refund. Make you pay for return expences as well. AVOID this company and their website. HORRIBLE policies, POOR QUALITY products
22. september 2025
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Dear Michael Kladas,
Thank you so much for taking the time to share your experience with us—feedback like yours helps us improve, and we truly appreciate you bringing this issue to our attention.
We want to take a moment to clear up any misunderstandings around your recent shoe order, including our return shipping process, warranty policy, and how we addressed your concern. Your experience matters deeply to us, and we want to ensure you have a full, clear picture of our policies and actions.
First, let’s clarify return shipping costs for damaged items:
Our general return policy does note that customers cover shipping fees for regular requests (e.g., a change of mind). However, this rule never applies to items received damaged, and we want to be crystal clear: in our previous conversations, we never intended to suggest you would need to pay for return shipping for your damaged shoe. We realize this led to an unintended misunderstanding, and we apologize for any confusion or frustration this may have caused.
Next, a transparent breakdown of our warranty policy:
To help you understand how we handle product issues, our warranty covers all items for 90 days against manufacturing or material defects. Here’s how it works in practice:
For issues arising within the first 30 days, customers qualify for a full refund or replacement. After 30 days but within the warranty period, they will receive partial compensation depending on the issue. Please note that not all cases guarantee a full refund or replacement, as compensation is determined by specific circumstances.
How we addressed your damaged shoe:
When you first reached out about the damage, our initial assessment—based on the limited details we had at the time—suggested it might be a minor defect. Following our 30+ day warranty guideline, we first offered a 30% partial refund.
But as soon as you shared that this didn’t meet your needs, we made your satisfaction our top priority (as it always is). We didn’t hesitate to adjust course: we processed a full refund for you right away, with no extra steps or delays.
We sincerely apologize for the frustration and inconvenience you faced during this process. Our team works hard to communicate policies clearly and resolve issues fast—and we’re truly sorry we didn’t proactively clarify these details from the very beginning.
We hope this explanation clears up any misunderstandings, and we’d be grateful for the chance to earn back your trust.
If you have any other questions, or if there’s anything else we can do to make this right, please don’t hesitate to reach out.
Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Unlike Amazon they force you to pay…
Unlike Amazon they force you to pay shipping on returns. The shoes are nice looking but of questionable quality. They lost a potentially long term cust
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello James Wright,
Thank you for letting us know about the issue.
We understand your frustration regarding return shipping costs, and we want to clarify that this policy is clearly outlined in our return policy (available at https://www.brunomarc.com/pages/return-policy), where we note that buyers are responsible for return shipping fees. This is a standard part of our process to help maintain fair pricing for all customers.
At this time, We've already reached out to you directly to address the return shipping cost concern, and we're committed to working through this with you to find a solution that leaves you satisfied.
Your experience matters greatly to us, and we hope to resolve this promptly.
Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Horrible return policy
The show is decent but the leather isnt very soft. Their return policy is a joke. They first said to just give them to someone else which I couldn't believe they would say that and then they only give you 30% refund. They are a joke!!
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi dear,
We are saddened to hear about the issue you encountered with our product.
I think there may be some misunderstanding on your part.
Please note that the 30% refund option is for you to keep the shoes.
If you return the shoes, we will arrange a full refund.
Would you mind contacting us and providing us with the necessary information? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
support@brunomarc.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Bruno Marc Arch Support Sneakers make daily walk joyful!…
I am very happy with my Bruno Marc Arch Support Dress Sneakers. After trying similar sneakers from several other vendors, I found that Bruno Marc's sneakers are most comfortable. The addition of Arch Support makes daily walk of 10,000+ steps more joyful!
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Your comments have been shared with our entire team at [Brunomarc]. When we hear from a happy customer like you, we spread the positivity around! Thank you for your generous time. :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.