had to return 2 pairs of mens shoes due to ordering wrong size. they quickly replied with return options making it easy. Unfortunate that returns are not free but they do offer a discount coupon for... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I switched to Bruno Marc from Johnston Murphy shoes. Same quality, comfort and style. Yet I personally love the selection of casual shoes Bruno March has to offer. I purchased the wrong size (too sma... Se mere
Virksomheden har svaret
I bought these Bruno Marc dress sneakers for their sharp look, but after about six months, the inner lining tore, making them uncomfortable to wear. It’s disappointing for a shoe to wear out this quic... Se mere
Virksomheden har svaret
First time ordering from BrunoMarc, several pairs of dress shoes. Timely delivery, exactly as promised. Returned a pair b/c not the right style w my suit - they were very helpful and supportive, rapi... Se mere
Virksomheden har svaret
4,4
Fremragende
126 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered a pair of sneakers which…were too small
I ordered a pair of sneakers which ended up being too small. reached out to customer service, they got back to me immediately and corrected the issue. I re ordered the correct size. I was offered a discount on future purchases for the inconvenience. Excellent customer service.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Bob,
Thank you for your wonderful feedback. We're delighted to hear that our customer service team was able to respond quickly and help resolve the sizing issue. We're also glad you were able to reorder the correct size, and we hope your new pair fits perfectly.
Thank you for choosing us. We look forward to serving you again in the future.
Besvarelse fra Brunomarc
Hi BB,
Thank you for your kind words. We truly appreciate your feedback and are delighted to know that you had a great experience with our customer service. Providing helpful and reliable support is always our goal, and we're glad we could meet your expectations.
Thank you for choosing us. We look forward to serving you again in the future.
Customer service was timely and…
Customer service was timely and appropriate. I appreciate the reasonable pricing, as well as the high quality of the shoes I purchased, which felt great from the first wearing...Nice Job!
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Scott C. Sberna,
Thank you for your wonderful review. We're truly grateful for your feedback and are delighted to hear that you were pleased with both our customer service and the quality of your shoes. Knowing they felt great from the very first wear makes us especially happy.
Thank you for choosing us. We look forward to serving you again and helping you find your next favorite pair.
Cheaper to shop on Amazon
Cheaper to shop on Amazon. Brought it to their attention, cancelling order and they actually sent me the link! Customer service is clearly not a priority.
16. august 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Mitch,
Thank you for following up, and we’re very sorry that our previous response left you feeling that your concern was not taken seriously.
We understand why you were frustrated. You contacted us because you found the same shoes for $15 less on Amazon, and instead of exploring whether there was anything we could do about the price difference, we proceeded with your cancellation request and then sent you the Amazon link. We can see how that response may made you feel that customer service was not our priority.
We truly appreciate you bringing this to our attention. Your feedback has also highlighted an area where we could have handled the situation more thoughtfully.
We sincerely apologize again for how your request was handled and hope you’ll give us an opportunity to regain your confidence in Bruno Marc.
Warm regards,
Bruno Marc Customer Care Team
Amazing customer service
Amazing customer service. I had an issue and they took care of it. I love how caring they are to my needs best shoes ever. They are comfortable and stylish.You won't be disappointed.
14. august 2026
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Besvarelse fra Brunomarc
Hi Maria Barbot,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
Very helpful and great with…
Very helpful and great with communication. Definitely have bought from this company in the past and will continue to because of their great quality.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello Luke,
We're so happy to hear you had a great experience with Bruno Marc. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Prompt Customer Service
I forgot to apply a 10% coupon to my order. A Bruno Marc associate replied immediately next day and took care of it. Easy shopping experience and the shoes were at a great price.
29. juli 2026
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Besvarelse fra Brunomarc
Hello Leo,
We're so happy to hear you had a great experience with Bruno Marc. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Great customer service
Great customer service, I like the quality and the appearance.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Jimmy Sergey,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
I have been a customer for quite some…
I have been a customer for quite some time and love the quality and variety of the shoes, as well as the price. Customer service is always timely and efficient. My only challenge is that often my normal size is not the same as I order similar type shoes and the return process is costly. Though the process itself is simple enough, but, paying $15-$20 to return a pair of shoes that don't fit can be frustrating.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Michael Fairley,
Thank you for your feedback, and we sincerely appreciate you bringing this to our attention.
Thank you so much for your continued support and for sharing your feedback with us. We truly appreciate hearing that you enjoy the quality, variety, pricing, and service we provide.
At the same time, we’re sorry to learn about the frustration caused by sizing differences and the return costs when a pair doesn’t fit as expected. We completely understand how this can be inconvenient.
We would like to kindly clarify that, as outlined in our return policy, return shipping costs for size-related issues or personal preference are the responsibility of the buyer. That said, we genuinely value your input and are actively working to enhance our sizing guides and product descriptions to help customers choose the right fit more confidently and reduce the likelihood of returns.
For more details, please refer to our return policy here:
https://www.brunomarc.com/pages/return-policy
Thank you again for being a loyal customer and for helping us improve. We truly appreciate your understanding and support, and we hope to continue providing you with shoes you love.
Best regards,
Bruno Marc Customer Care Team
I bought a pair of leather shoes from…
I bought a pair of leather shoes from Bruno Marc on Amazon. The shoes showed up used, likely a mix up. The support team was very understanding and worked with me and we came to an understanding that was better than what I expected. Thank you to those who helped me. I own 4 pairs of shoes from this company and love them.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Matthew Whitby,
Thank you so much for taking the time to share your experience with us.
We’re glad our customer support team was able to assist you and provide a solution that met your expectations.
It means a lot to us to hear that you’ve been enjoying your Bruno Marc shoes and that you’ve added four pairs to your collection. Your continued support and kind words are greatly appreciated.
We’ll continue working hard to provide high-quality products and excellent service. Thank you for being a valued customer, and we hope you enjoy your shoes!
First timer
Fistly, the quality of their shoe is a top notch all items fit well and love them. Next is their customer service, they are responsive and ready to help whenever you need them. Lila their customer girl is great!!!!!!!! Will order more.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Sandra Anima,
Thank you for your kind words. We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
I love the product and the customer…
I love the product and the customer service team was helpful when I had a sizing issue and needed to return a product.
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Mike,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
First time ordering from BrunoMarc
First time ordering from BrunoMarc, several pairs of dress shoes. Timely delivery, exactly as promised. Returned a pair b/c not the right style w my suit - they were very helpful and supportive, rapid email follow up and high degree of customer attentiveness. They are clearly working hard to build brand loyalty.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello bill lundberg,
We're so happy to hear you had a great experience with Bruno Marc. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
I placed an order by mistake
I placed an order by mistake. Originally, they denied my refund but this was through AI NOT a person. Estella from customer service the next morning took care of everything. Estella turned a negative to a positive experience. I will be ordering items from Mark Bruno in the near future because of excellent customer service and good products/value
and good products for a good value
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Michael Kimball,
After reading your review, we couldn’t be happier! We’re delighted to hear that Estella was able to assist you and turn your experience around. Our team takes great pride in providing helpful and caring service, and we truly appreciate your recognition of our efforts.
Thank you for choosing Bruno Marc and for your kind recommendation. We look forward to serving you again in the future.
Dress Shoes for Internship
While the Men's MaxFlex Casual Wingtip Brogue Oxfords that I ordered for my son did not quite fit (requested the size he wanted--the style did not allow for the necessary fit) he did actually like the shoes. Great style and look.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello L Brent,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed.
Your comment has given us valuable insight into the styles and designs that we provide at Bruno Marc. We sincerely thank you for taking the time to share your thoughts with us.
i needed to return a pair of shoes that…
i needed to return a pair of shoes that didn't quite fit, and the customer service was very responsive.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi joseph kozak,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
The costumer service is very fast
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello El Do,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
Wrong shoe received.
I ordered three pairs of Brunomarc shoes. After they came in I noticed that one pair wasn’t exactly what I had ordered. I reached out to customer support and explained the issue. There was a very fast response with a couple of different option for me to choose from on resolving the issue. Once I responded with my option, the resolution was fast. So far I have been extremely happy with the comfort of each of the shoes. I am already planning for my next pair.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Joseph,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible, coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
The shoe size I ordered was too large…
The shoe size I ordered was too large and requested a refund. Messaged me promptly and also gave me 15% off on my future order
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hello Dale,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs.
It’s great to see you had a positive experience with our team.
Brunomarc product was terrific
Brunomarc product was terrific, but their service to resolve my issue was even better. They made sure there was a result I was happy about and made the customer feel satisfied. I highly recommend them for their excellent products, but even more for their ability to serve their customers.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Brunomarc
Hi Jeff Hobbs，
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.