Bromford Anmeldelser 

Great service throughout out engineer was brilliant

The plumber that came to fix my flush was polite, professional and got the job done quickly and tidily. However waiting 2 weeks to get it fixed wasn't so good.

Lee & Chris came out to fix my window, they were both extremely professional and polite, I always feel comfortable and safe having the guys in my property - they are a real asset to Bromford

I called Bromford to report a repair & luckily for me Julie P answered the call & I instantly remembered this lovely ladies voice from my previous call, 🤝 she goes above & beyond with her customer service skills, her energy is amazing & she should train all new staff with her phenomenal attitude & kindness to offer support with empathy & understanding. She made my day as she remembered me also! 🤝🤩

Had a bathroom and toilet renewed. Stuart who did the work was without doubt a very experienced worker. He worked with us to achieve our satisfaction on everything. We couldn't ask for more. Many many thanks and congratulations to him for a job well done.

Den arrived to fix my kitchen taps due to one leaking he was polite and friendly he done the job very quickly and definitely deserves a pay right

We're in our second year in a new build and are pretty happy with the house. However!! ....... Neighbourhood coach may aswell be non existent. Having to put a complaint in EVERY time just to get a reply from them! It does leave you wondering what they are actually doing to never reply to emails. Also been waiting nearly a month for a repair. Bromford have also turned a blind eye to external issues affecting the property. There's very much a 'You're in the house and now you're forgotten' attitude. Communication is Bromfords biggest flaw and should be addressed.

Luke came to fix my leaky sink after 3 others came and couldn’t find the problem he found it straight away and finally fixed it, lovely and friendly chap

Another update on my ongoing experience with Bromford.

Bromford has now upheld three of my complaints. You would reasonably expect that once a housing association accepts that complaints have substance, something meaningful would actually happen to put things right.

Unfortunately, that has not been my experience.

Instead, I have been offered what I consider to be completely inadequate compensation, while the underlying problems remain unresolved.

Even basic property issues are still outstanding. My window seals have still not been properly dealt with, and other problems I have repeatedly raised remain unresolved.

So what exactly is the point of Bromford upholding complaints if the outcome is effectively:

“Yes, we got it wrong — here’s a small amount of money — now carry on living with the same problems.”

A complaint being upheld should mean more than words on a letter. It should mean action, accountability, and putting things right.

I have spent a huge amount of time documenting these issues, providing evidence and going through Bromford’s complaints process. Yet I’m still having to chase basic matters that should have been resolved already.

This isn’t about asking for special treatment. It’s about expecting a housing provider to fix problems it has acknowledged and properly address complaints it has upheld.

The complaints may have been upheld, but from my perspective, the problems haven’t been fixed.

And until they are, I will continue to challenge Bromford through the appropriate channels.

#Bromford #BromfordHousing #Housing #SocialHousing #TenantRights #HousingComplaints #CustomerService #HousingOmbudsman #Accountability #PutThingsRight

Had a repair a few weeks ago as water was coming through the ceiling, and was considered an emergency as we have 2 disabled individuals in the house and a baby. They came and told us it would be fine and that it would be fixed, a few weeks/days later, water continued to drip into the living room and practically flooded the room. We called them around the middle of August and they told us to wait until September 10th, even when I told them that brick was coming from the ceiling whilst the ceiling looked like it was caving in. It's terrible considering that it won't even be fixed for some time, and that the people in the house can't even bathe/shower without worrying about water dripping into the living room beneath.

Thank you very much zoe P .I have been waiting a long time for this repair to be sorted .After our conversation with you today it is finally going to get done ..many thanks for your quick response and getting it booked in
Marilyn Gardner

Excellent customer service,quick to resolve my 2 questions,all roundwelcoming friendly person

Christopher Gardner came up with a practical solution to an issue that has been raised many times since we moved in. When the house was built the tiles shelf above the bath slanted towards the wall so the water didn’t drain. Despite us scraping the water off every time the shower was used the sealant rotted away and it started leaking into the living room. He put a piece of upvc board over the shelf, slanted it towards the bath and took the time to use some oil based paint to cover up the water mark on the living room wall. Great job - thank you

Christopher Gardener came over this morning to do a repair to my shed door and did a terrific job. Above and beyond what I was expecting. Thank you!

Sam Hilton was a fantastic help and very knowledgeable

Excellent service. The plumber was very polite, pleasant and professional. He was respectful of my property, took his shoes off, and was very helpful and friendly throughout. Highly recommended!

Had a new gate fitted excerllent job
Fitter named Lee very pleasent polite
Done a brilliant job

Repair logged and fixed within 3 hours. Cant fault Simon he was brill.

Jason and Lauren installed our new bathroom. Their work and finish was outstanding. They kept us informed with every stage of the work and both worked very hard through difficult conditions,very polite and on time every day.

We had a lovely man come out as an emergency to get our front door open as it wouldn’t unlock and as we live in a maisonette we don’t have a back door.

He was so helpful and efficient, it was hard work as the locks we have are specific ones to make it harder to break in.

He was brilliant and can’t fault him one bit, if I could ask for him every time we would.

He got the door open in a couple hours and put on a temporary lock, FairPlay to him because he was meant to Finnish work ages ago whilst he was still helping us.