Switch was handled very efficiently, with good communication throughout. I also received a gift card, which was equivalent to three months’ subscription, which was a great bonus!
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... Se mere
Virksomheden har svaret
Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... Se mere
Virksomheden har svaret
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Kontaktoplysninger
9 Hills Road, CB2 1GE, Cambridge, Storbritannien
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4,5
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We set out broadband through Broadband…
We set out broadband through Broadband Genie and it went very smoothly
3. juni 2025
Really good options and lots of choice…
Really good options and lots of choice to get the Best Value for money deal also got the Gift Cards as promised all on time
3. juni 2025
BroadbandGenie is great
BroadbandGenie is great! It was really easy to use and the reward came when they said it would.
3. juni 2025
AVOID false advertising
offers sky Broad band package of £24 online with sky and optional £13.50 for any time calls on the site. Clicked on the package and the £13.50 anytime calls was £17 - total con. They even tried to charge me extra for the broadband than was stated.
Phoned Broad band genie but waste of time -they need investigated for false advertising.
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra Broadband Genie
Hi James, thank you for your message and we're really sorry for the poor experience you've had on site. Please feel free to drop an email to chris.said@broadbandgenie.co.uk and I'll look into this case personally to find out what's happened here.
Regards,
Chris
great service
27. maj 2025
It was so easy to use Broadband Genie…
It was so easy to use Broadband Genie to find the right price and supplier for my Broadband. The incentive of a gift voucher was an added bonus to this experience. Thankyou
27. maj 2025
Really easy to use and no issues…
Really easy to use and no issues claiming the reward incentive
27. maj 2025
Dont bother
Broadcast Genie has been nothing but a headache. They take forever to respond, and when they finally do, the information is either completely wrong or vague. You’re left chasing them for answers that should’ve been sorted from the start.
It honestly feels like they just take your money and disappear. No updates, no clear communication, and zero accountability. The whole thing feels like a scam – I wouldn’t recommend them to anyone.
27. maj 2025
Besvarelse fra Broadband Genie
Hi John, I'm really sorry to hear about the poor experience you've had with us. Feel free to contact me directly on chris.said@broadbandgenie.co.uk with your correspondence with us up to this point and I'll look into the issue here.
Kind regards,
Chris
Excellent help throughout the extended…
Excellent help throughout the extended redemption process. Many thanks
27. maj 2025
Surprise of the forgotten voucher!
I had forgotten I even signed up to BT via Broadband Genie. When I got the email saying my voucher was ready I almost dismissed it as spam... but it looked so genuine. A few minutes later I had a £100 Tesco voucher in my virtual wallet. Could not be happier!
27. maj 2025
Gift voucher arrived!
The gift voucher for the broadband arrived in time and it was really easy to redeem
6. maj 2025
Received voucher for enrolling with community fibre.
Received voucher after 4 months of being a customer of Community Fibre. Redeemed voucher without any issues. Great service from Broadband Genie and Community Fibre - would recommend.
6. maj 2025
Information is succinct and to the…
Information is succinct and to the point and cuts through the online nonsense
22. april 2025
5 Star Service…
I appreciated BroadbandGenie's swift response to my query. It related to an associated voucher offer with a broadband provider. It provided relief as I was worried that I had missed the date. Top marks for the personable emails, it made me feel valued.
22. april 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.