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Broadband Genie Anmeldelser 

2.063
•
TrustScore 4.5 ud af 5

4,5

Prissammenligningsside
Skriv en anmeldelseBesøg websitet
Skriv en anmeldelse

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Switch was handled very efficiently, with good communication throughout. I also received a gift card, which was equivalent to three months’ subscription, which was a great bonus!

Bedømt til 4 ud af 5 stjerner

I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Prissammenligningsside

Skrevet af virksomheden

We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.

Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(2.063)

76 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 5 ud af 5 stjerner

Broadband Genie

Found a good broadband deal with them, & Adam was helpful with a subsequent enquiry relating to it

28. september 2025
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Make sure you know what deal you want.

EDIT: Called in 3 times. Told them what deal I wanted on their site, still asked the same process questions over and over with littel variances. One lady on the phone asked "who will I be calling?"... What kind of intrusive question is that to ask?

After going through the questions they gave me "recommended deals" that were obviously more expensive than the deal I wanted. I told them no, and they say the deal I want is not available.

I was then able to get the deal I wanted with a little troubleshooting from the responder of this review.

Although my situation was resolved, I still believe the outsourced call centre they use is terrible. Be aware of overly-scripted salespeople and make sure you know the exact deal you want.

28. juli 2025
Uopfordret anmeldelse
Broadband Genie-logo

Besvarelse fra Broadband Genie

Hi Stephen,

I am sorry you've had such a poor experience. Are you able to contact myself directly on chris.said@broadbandgenie.co.uk and I'll look into this as a priority.

It'd be fantastic to know what deal you were looking to purchase and the issues you have purchasing.

Regards,

Chris

Bedømt til 3 ud af 5 stjerner

It works but requires some improvments

The description of the process lacks some important details that buried inside "How it works" or something, a bit misleading as nobody reads that.
The automatic tracking didn't work so I had to contact the team to check that my order had been recorded.
The voucher eventually turned up.

3. juni 2025
Broadband Genie-logo

Besvarelse fra Broadband Genie

Thanks for your feedback Dmitry, we will take this on board to try and improve the process moving forward

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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