The British Pillow Company Anmeldelser 195

i bought my first Contour Relief Pillow in November last year. It took a couple of nights to get used to the difference, but now i certainly sleep better and am able to side-sleep much more comfortably and do not wake up with an aching neck! So, a real success for me.

Great pillow had a really comfortable sleep

After ordering, I heard nothing about delivery. I emailed twice, rang 3 times - no response. I wasn't in a hurry just needed to know a day. It arrive 8 days after ordering via Royal mail. The tracking system didn't work until the day before delivery. The pillow is as described, I tried it last night it seemed comfy for my neck and shoulder, however, I woke up snoring ! I don't snore usually, most odd. I'll see how it goes over the next week, fingers crossed it helps.

I have just travelled longhaul from London to Sydney. Using my lovely new neck pillow has been a game changer! I actually slept comfortably on the plane for the first time ever!

Since these pillows have never arrived, I can not give a review. They might have been despatched on 4th Jan, but 10 days later they are still showing as in transit somewhere. Very disappointed

Took a while to get here I'll review again once I have skep on it for a week

If I could give zero stars I would. Product terrible. No support, too soft and generally really rubbish! Zero customer service. Ended up going through PayPal to get a refund as the company made no attempt to respond to any emails/return requests. Please save your money!!

This is the first time I have used a pillow this shape. It is really comfortable and my head and neck now feel better supported when lying on my back or on the side. I had read some negative reviews about it, but I think it's a great shape and size and I would thoroughly recommend.

Not received

Poor customer service. They do not reply to emails or respond to messages sent via their website. Also tried calling, after leaving message still no contact. My pillow has not arrived as yet over 3 weeks now. Don't hold much hope in returning should I need to. That's if I ever receive it!!

It took a time for the pillows to come but they are very good and I am happy with them.

Not great to be honest, like laying your head on polystyrene.

I bought a pillow in Oct 2025, which arrived a couple of weeks later. My wife tried the pillow and asked me to order one for her, which I did. The new pillow arrived on the 11th of November. It was soaking wet when I opened it and it smelled of mould. I emailed the company to ask for a return address label and a replacement pillow but got no reply. I've emailed them twice more but with no response! They obviously don't care for their customers or have any pride in their products.

Dirty on both sides. Emailed customer service. Ignored. Still snoring 😒

I slept smashing, but not long enough to know more

Great seat support, really helps prevent my lower back pain when sitting - especially if for a prolonged period. Very worthwhile purchase!

Been waiting 2 weeks for my order and tried
Contacting them and received no response. Poor communication and customer service.

I tried this pillow and it did not work for me. I have tried to contact the company 3 times (2 emails and 1 WhatsApp) to arrange a return under their 30 day money back guarantee and have had no response. Very poor customer service and not a great product.

Service was good
Product (pillow) is a waste of money
It had no structure, just soft foam, offers no support

I was disappointed as the pillow was used as directed as a side sleeper but I felt quite dizzy when I got up as it tilts downward at the back.
I did try many times to contact this company and left several messages to ask to return it but no one answered or bothered to read my email enquiries either. Very poor customer service cant reccomend the pillow at all.