Brightr® Sleep Anmeldelser 

1.587
•
TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I read all the reviews and thought long and hard about buying this before finally taking the plunge but I'm so glad I did. I get restless leg syndrome if a mattress is too soft and this has really hel... Se mere

Bedømt til 5 ud af 5 stjerner

i bought Mattress and pillows best thing ive bought better sleep for la ong time pillows have reduced issues with sore neck lot less now. Brightr mattress and pillows really great value. james... Se mere

Bedømt til 5 ud af 5 stjerner

Delivery was very quick.Ordered on Saturday afternoon and was sleeping on the mattress the very nxt day. It has made a huge difference to my sleep at night. I suffer with painful hips and it has ma... Se mere

Bedømt til 5 ud af 5 stjerner

The tool for finding the right mattress topper was easy to use. I was dubious about the products claims and bought because there is a 100 night return policy. I have chronic pain and another disab... Se mere

Virksomhedsoplysninger

  1. Soveværelsesmøbelbutik

Skrevet af virksomheden

At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 93 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,1

Alle anmeldelser

(1.587)

519 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Not recommend

Very disappointing experience with Brightr Sleep. The return process is very long, and you have to pay for the return yourself. I returned my item as instructed, but despite being told my refund had been processed, I still haven’t received it. I had to contact the bank to make a dispute. After that I received my refund. Customer service has been slow to respond, and my latest email was ignored. So much of my time wasted with the return.. Very poor experience — I would not recommend this company.

28. august 2026
Uopfordret anmeldelse
Brightr®  Sleep-logo

Besvarelse fra Brightr® Sleep

We’re very sorry to read about your experience. Unfortunately, we have been unable to locate your order or any correspondence based on the information provided with this review, so we’re currently unable to investigate what happened or verify the refund history.

We would very much like to look into this properly. Please respond to our request for further information with your order number, and our team will investigate this as a priority.

Bedømt til 5 ud af 5 stjerner

Excellent product and quick delivery

Excellent product and quick delivery. Completely transformed our bed into a comfortable place to be. The issue we had was our pillow top matress dipped although it was high quality and only two years old. This matress topper is brilliant, firm but not hard and gives us excellent sleep without feeling like we’re submerged. Highly recommended , might feel expensive but worth every penny and saved us buying a new matress.

22. august 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Probably should have listened to the…

Probably should have listened to the reviews better - don't believe the '100 days trial' scam. Topper is insanely flimsy and useless, and in order to return you have to figure out your own shipping. It's a mattress topper! It's huge! Simply no way to return and refund easily, which they likely avoid purposefully as the product is so bad. Don't get lurred in by pricing, I wish I'd stuck with other brands I've trusted in the past. Go to simba!!!!!!!!!

25. august 2026
Uopfordret anmeldelse
Brightr®  Sleep-logo

Besvarelse fra Brightr® Sleep

We’re sorry to read this, but we would like to clarify a few points, as describing our 100-night trial as a “scam” is simply not accurate.

The topper you ordered is specifically designed to provide a softer comfort feel, so its softness is an intended characteristic of this particular model. We completely understand that this won’t suit everyone, which is precisely why we offer the 100-night trial.

Returns are absolutely possible. Customers can arrange their own return using a courier of their choice, but if you are having difficulty finding a suitable service for a large parcel, please contact us. Our team is always happy to help arrange a return label so the topper can be sent back to our warehouse.

We certainly do not make returns difficult in order to prevent refunds. The trial exists because comfort is personal, and we know that not every topper will be right for every customer. Once an eligible return is received, it is processed in accordance with our returns policy.

Please get in touch with our customer service team and we’ll be happy to help you with the return options available to you.

Kind regards,
Brightr® Sleep

Bedømt til 1 ud af 5 stjerner

Awful customer service

Absolutely disgusting service from this company. Pillows arrived vacuum packed and length measures 70cm when advertised length is 80cm. Customer services seem to think allowing them to plump up will magically extend the length by 10cm because they are adamant you measure incorporating the curve. This is ridiculous as the extra height this would require would then make them unusable. Additionally, one of the pillows was stained and in my email communication they stated this doesn’t count as “faulty” so I would have to pay for returns?! In what world is a stain not a fault? Their customer service is incredibly infuriating and they are adamant that I have to pay to return despite the fact the product description is misleading and one of the items arrived stained. Avoid this company at all costs if you value your mental health.

Regarding the company response: I have stated multiple times that allowing the pillow to fully expand will not change the misleading description. It will also make it much harder for me to repack to return it. YET AGAIN they have completely ignored the fact one of them is stained!! I have given in and had to pay to return them because I cannot bear to communicate with this company any longer. Whilst I didn’t measure fully plumped up it was clear from the amount they had increased that they did not reach 80cm in length. At no point on the webpage did it state HOW the pillows were measured. Maybe everyone else knows this magic way of measuring pillows but as far as I am concerned the length is the flat measurement and does not incorporate a curve.

25. august 2026
Uopfordret anmeldelse
Brightr®  Sleep-logo

Besvarelse fra Brightr® Sleep

We’re sorry that you feel this way, but we would like to clarify what we have explained during our correspondence.

We have asked on several occasions for the pillow to be measured correctly so that we can properly investigate your concern regarding its size. A filled pillow should be measured from seam to seam following the surface of the pillow, rather than as a straight-line measurement underneath or across a compressed pillow. This is the standard way the finished dimensions of a filled pillow are determined.

This does not mean that we expect the pillow to somehow “grow” by 10 cm. Vacuum packing temporarily compresses and changes the shape and distribution of the filling, which is why we asked that it be allowed to fully recover before taking the measurement.

We are absolutely happy to investigate any genuine discrepancy with the advertised dimensions. Based on the information available to us so far, however, we believe the pillow supplied is the correct size and as described. If a correctly taken measurement shows otherwise, we will of course review this.

We have not refused to help or investigate either concern. We have simply asked for the information needed to establish whether there is a product fault before treating the return as a faulty-item return.

Kind regards,
Brightr® Sleep

Bedømt til 2 ud af 5 stjerner

It hasn’t relieved my problem as I was…

It hasn’t relieved my problem as I was discharged from hospital with Bronchiectasis and hoped it would improve my sleep I tried it for about four days with the mattress cover and obviously the bottom fitted sheet but unfortunately the strong chemical smell from the mattress made my chest/cough worse. At the moment I have it standing on the landing hoping the smell will improve but todate it hasn’t, very disappointing.

19. august 2026
Uopfordret anmeldelse
Brightr®  Sleep-logo

Besvarelse fra Brightr® Sleep

We’re very sorry to hear about your experience, and we’re especially sorry to hear that you’ve recently been unwell.

Our mattresses are vacuum-packed for transport, and occasionally there can be a noticeable “new foam” smell after opening. This normally reduces as the mattress is allowed to air out in a well-ventilated room.

We completely understand your disappointment, particularly as you were hoping for a more comfortable night’s sleep after leaving hospital. Please get in touch with our customer care team and we’ll be happy to discuss the options available to you.

Bedømt til 4 ud af 5 stjerner

Supportive and comfy

Goods delivered in a timely manner.
We've been using the topper for six weeks.
I'm a side sleeper and it has given me relief from hip pain. Hubby's a back sleeper and he is enjoying the comfort too.

21. august 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Mattress Topper

I Purchased a mattress topper as my new mattress was too soft and causing discomfort and pain. The reviews and description on the website for this product are exactly as described and recommended. I now have undisturbed sleep and wake up feeling refreshed.

One small issue I would say is the website advising same day delivery, however I received the item the next day. I would not be deterred by this and overall I had a great shopping experience and would highly recommend.

3. august 2026
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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