Braun-Clocks - UK Anmeldelser 685

TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Great design, poor built quality. This clock (BC06) is nothing compared to the original design from the eighties. This is a cheap product made in PRC not worth 35 Euros + 10 Euros shipping. I was even... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Excellent description of Brauns new addition to their digital alarm clock range. The photos give an accurate depiction of the BC27B too. So tempting I had to get one as my old digital clock was def... Se mere

Bedømt til 5 ud af 5 stjerner

Bought a new model digital alarm clock but it had no instructions and couldn’t find anything online or the official Braun manual page ( just not updated I guess ). Contacted Braun and in just under te... Se mere

Bedømt til 5 ud af 5 stjerner

Dispatched super quickly. Arrived safe. Bought three items, alarm clock smaller than I had expected but I should have checked measurements. Otherwise very happy with purchase. Wireless phone charger i... Se mere

Virksomhedsoplysninger

  1. Urmager
  2. Urproducent
  3. Urforretning

Om Braun-Clocks - UK

Skrevet af virksomheden

Over the last six decades, design has become a core pillar of the Braun brand. The values of quality, functionality, clarity, longevity and timelessness have been integrated into an enduring design philosophy. Braun users identify with these values; for them, Braun watches, Braun clocks, and Braun calculators are long-term companions. In an age of prosperity and saturation, the benefit of fewer, better products has become self-evident.

As Braun sets out to create desirable, innovative products, their gaze looks forward into the future, whilst the design principles they use to achieve consistency, simplicity and clarity are firmly rooted in the brand’s unique design legacy.

Through the productions processes in the Prestige collection, where the BN0095 has been crafted from a single block of stainless steel, to the use of materials for the Full Ceramic Watch, innovation remains a central focus on the Braun brand.

There are few better examples of these enduring design principles than Braun timepieces. These watches, clocks, and calculators have been created as collections of engaging simplicity, where less becomes so much more.

Free Delivery Over £50.

2 year warranty on all watches and clocks.

2 year warranty on all watches and clocks.
Get FREE and fast shipping with orders over £50, all watches and clocks come with a 2 year warranty.

Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

685 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 93 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 3 ud af 5 stjerner

Stuck at customs

I bought the Prestige Slim watch and was ecstatic about its look and feel. After wearing it 3 times, the strap somehow broke in two. After chatting with support, they said they would send me a new strap, but it has been "stuck" at customs for over a month. I loved the watch but am disappointed that I only got to wear it 3 times and am not optimistic I'll get a new strap.

Watch bought:
BN0221 Prestige Slim Watch - Black Bezel and Black Rubber Strap

1. august 2024
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Bedømt til 1 ud af 5 stjerner

I have received two hollow braun clock…

I have received two hollow braun clock box from the Post office. And I had to pay again for that. Wow!!!
Then why I have paid for the delivery in the first place?

25. juni 2024
Braun-Clocks - UK-logo

Besvarelse fra Braun-Clocks - UK

Many thanks for your feedback and apologies for thsi inconvenience.
As per your communication with our customer service team advising that from our end the parcel was securely packed containing your ordered watches, so this issue has definitely caused in transit. Please request to email our customer service team with requested information so they assist and resolve this matter accordingly.
Kind Regards

Bedømt til 3 ud af 5 stjerner

Faint alarm.

The alarm is very faint...probably too faint to awaken me. Otherwise, the functions are ok.

20. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Replacement Braun Travel Clock

The clock was correct and it works, replacing one I bought from another supplier but is faulty, this made me purchase direct from Braun.
The clock had tracked postage and arrived promptly.

17. juni 2024
Bedømt til 2 ud af 5 stjerner

Battery change costs 75 EUROS!


Changing of battery costs a staggering 75 EUROs, as per the quotation of the sole enterprise in Germany, offering this service. Having ordered this watch on account of its beautiful design, I cancelled my order within 30 hours, only to learn it had already been handed to FedEx for shipment. I notified FedEx of my refusal to accept the delivery and received a full refund from BRAUN Clocks today, five weeks later.

VORSICHT! Bestellungen werden aus London versandt, da die Marke Braun-Clocks einer Firma Zeon Ltd., aus Hongkong, gehört. Zudem werden Uhren angeboten, für welche Batteriewechsel bis zu 75 Euro kosten! Ohne Warnung für den Ahnungslosen Käufer.

20. maj 2024
Uopfordret anmeldelse
Braun-Clocks - UK-logo

Besvarelse fra Braun-Clocks - UK

Many thanks for your feedback and apologies for this inconvenience. As listed on our website all orders are dispatched within 24 hours to meet expected delivery lead times, by the time your cancellation request came through your order had already been with FedEx. Our distribution team tried to stop the shipment but it was already passed to customs, hence it was not possible. After liaising with FedEx we come to know that you had refused to accept the delivery and for this reason it had to go through customs clearance before it can be returned to us here in UK. Anyway we are still awaiting the order to be returned to us, however have organised full refund to your account.
Kind Regards


Vielen Dank für Ihr Feedback und entschuldigen Sie die Unannehmlichkeiten. Wie auf unserer Website aufgeführt, werden alle Bestellungen innerhalb von 24 Stunden versandt, um die erwarteten Lieferzeiten einzuhalten. Zum Zeitpunkt des Eintreffens Ihrer Stornierungsanfrage war Ihre Bestellung bereits bei FedEx. Unser Vertriebsteam hat versucht, die Lieferung zu stoppen, sie wurde jedoch bereits an den Zoll übergeben, sodass dies nicht möglich war. Nachdem wir uns mit FedEx in Verbindung gesetzt haben, erfahren wir, dass Sie die Annahme der Lieferung verweigert haben und diese deshalb die Zollabfertigung durchlaufen musste, bevor sie hier in Großbritannien an uns zurückgesandt werden kann. Wir warten jedoch immer noch auf die Rücksendung der Bestellung, haben jedoch die vollständige Rückerstattung auf Ihr Konto veranlasst.
Mit freundlichen Grüße

Bedømt til 1 ud af 5 stjerner

5 stars for looks. 1 star for the rest

5 stars for looks! Great design! Was that Dieter Rams?
1 star for quality and usability.
I bought this watch first time about 40 years ago. It kept failing after about 2 years. Since I like the design I would keep buying new when It was broken, because it was cheap, less than 10DM at the Frankfurt Airport. That is Deutche Marks not Euro.
I still have one clock with plastic hands warped that the minute hand hooks on the hour hand.
Now we are in new century (even in new millennium) I got it on amazon.ca and I am surprised that Braun sells clocks which require MANUAL setting of time! Again we are in year 2024. There are radio stations broadcasting time, there are GPS satellites with accurate time, there is WiFi which can get time from Internet, there is Bluetooth which can get time from mobile phone. And this MANUAL setting is very awkward and un-ergonomic.

21. juni 2024
Uopfordret anmeldelse
Braun-Clocks - UK-logo

Besvarelse fra Braun-Clocks - UK

Many thanks for your feedback and sorry to hear that you found the clock not as per your expectation. Some of the analogue models are very popular retro models and have been produced and reintroduced for its classic design and functionality.
For any further support please email our technical support team on technical@braun-clocks.com, quoting the model reference of the clock so they can assist and support accordingly.
Kind Regards

Bedømt til 5 ud af 5 stjerner

Excellence spoiled

I love the clean design, comfortable, great watch, I returned it as 1 thing spoils the value: clunky buttons! Not in keeping with the cost or elegance.

I returned the watch and a quick refund resulted.

20. maj 2024
Bedømt til 1 ud af 5 stjerner

Watch wasn’t for me but I have paid 5…

Watch wasn’t for me but I have paid 5 delivery charge. Then I try to return it it costing me further 5 pound as company doesn’t pay for return label. So beware in case you don’t like it it will cost you 10 pounds.
When call customer service they aske I also have print return label too which is another hustle. Ended up watch it’s in my drew no use

17. maj 2024
Braun-Clocks - UK-logo

Besvarelse fra Braun-Clocks - UK

Many thanks for your feedback.
Please refer to our returns and refund policy.

https://braun-clocks.com/pages/returns-refunds

As you are returning an item because it is unwanted, you will have to incur the cost of returning it to us. In this case, the original postage fee if paid, will be non-refundable.

Kind Regards

Bedømt til 1 ud af 5 stjerner

Before you order

Got my watch delivered was 5 pounds delivery fee then when i try to return I have been told I have print return from and sent by recorded delivery which is further 5 pounds really ???
When phone to complaint it’s was not pleasant talk by customer service so never even and beware.

I see your comments it’s still costing customers 10 pounds to return an items

20. maj 2024
Uopfordret anmeldelse
Braun-Clocks - UK-logo

Besvarelse fra Braun-Clocks - UK

Many thanks for your feedback.
Please refer to our returns and refund policy.

https://braun-clocks.com/pages/returns-refunds

As you are returning an item because it is unwanted, you will have to incur the cost of returning it to us. In this case, the original postage fee if paid, will be non-refundable.

Kind Regards

Bedømt til 1 ud af 5 stjerner

BN0095 with Leather Strap is a terrible purchase in my opinion

In my opinion Braun make some of the best looking watches around. Unfortunately that is where my praises end. Around a year and a half ago I purchased a Braun BN0095 in silver with the leather strap. The glue in the strap deteriorated after about 4-5 months and the two layers have delaminated (and I didn't even wear the watch every day). The battery lasted about a year. The design makes batteries very difficult to replace. And also the strap is next to impossible to replace due to the design of the watch. It appears the the strap is fused to a 'custom lug' which is then bolted to the watch rather then using a normal spring bar mechanism. You cannot even interchange between the existing straps for the watch (metal, rubber) as they require a different type of custom lug attachment which I do not believe you can purchase anywhere on its own. For a '£550' watch this is utterly ridiculous in my opinion. I personally think I am willing to look past a lot because of how much I like the look of the watch, and how much I appreciate the heritage of the company. But if you are looking to pick up this watch I would recommend going with either the rubber or metal straps. That being said I do not have experience with either but they can surely only be better then the leather. For a company with such a reputation and history of 'good design', this product is honestly awful. Definitely my worst purchase in recent years.

19. maj 2024
Uopfordret anmeldelse
Braun-Clocks - UK-logo

Besvarelse fra Braun-Clocks - UK

Many thanks for your feedback and apologies for this inconvenience. The issue you have described about the strap is not something we have been reported in past so could well be an isolated issue. The strap can also be interchange from leather to either rubber or metal bracelet and we can provide all the fittings/fixings to carry out this change. The average battery life on this model is approximately 24-30 months, however with any models, if chronograph function is operated on frequent basis then battery life will be reduced accordingly.
The change of battery can be carried out by our engineers, however a professional watch repairer will also be able to handle it accordingly.
Please do request to email our technical support team on technical@braun-clocks.com and they will assist in resolving this matter accordingly.

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