Fantastic service from arrival to leaving the store. Optometrist was very thorough in explaining my results. Jade was amazing helping me choose my frames explaining the different options. Jade is c... Se mere
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Se, hvad kunderne siger
My visit to Boots Opticians in Barnsley was carried out with the highest level of customer care & professionalism that could possibly have been expected. I would especially like to give a ‘shout... Se mere
My husband attended sandbach boots opticians as advised by the hospital for a checkup having had cataract removal and surgery for glaucoma A simple check was required to be sent back through to th... Se mere
I called in today to collect my new glasses, I was very impressed with how helpful every member of staff was, but two members in particular stood out. Zai Aab (I hope I spelt that correctly) was r... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Boots Opticians
Skrevet af virksomheden
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktoplysninger
4,4
Fremragende
11 t anmeldelser
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Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Careful examination over and above routine eye test
Very prompt attention. Eye test smooth and efficient. Optician took my concern that I had splashed disinfectant into my eye very seriously. Investigated thoroughly, including looking up the chemical to see how dangerous it was, and looking into eye very carefully.
3. september 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received prompt attention and that your eye test was smooth and efficient. It’s wonderful to know that the optician took your concerns seriously, carried out a thorough investigation, and ensured your eye was carefully examined. We truly appreciate your kind words.
Eye test
The overall service of the staff, from the optometrist Shainaz Kasker, and the receptionist Lucy was exceptional quality.
5. september 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Shainaz Kasker and Lucy provided such exceptional service during your visit. It’s wonderful to know that their professionalism and care made such a positive impression. We truly appreciate your kind words.
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were looked after so well during your visit. It’s wonderful to know that the team provided such good care and made your experience a positive one. We truly appreciate your kind words.
Great service & help from eye test to…
Great service & help from eye test to glasses collection,
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received great service and support throughout your journey, from your eye test right through to collecting your new glasses. We truly appreciate your kind words.
Excellent service from Neil - Boots Opticians Leamington
I have been going to Boots Opticians, Leamington Spa, for 20+ years and the service has always been great
I want to particularly call out Neil on this occasion. This time he worked with Marianne (brilliant optician - always a smile and explains everything) for my contact lenses and addressed the measuring, ordering and fitting of my variafocal glasses.
This is the first time I can remember feeling comfortable with the fitting of a new pair of glasses ... Neil did not rush with any detail of the service.
Absolutely excellent - thanks Neil
🌟🌟🌟🌟🌟
5. september 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Neil and Marianne provided such excellent service during your visit to our Leamington Spa store. It’s wonderful to know that Neil took the time to ensure your varifocal glasses were fitted correctly and never rushed the process, helping you feel truly comfortable with your new glasses. We truly appreciate your loyalty over the past 20+ years and your kind words.
Cassidy delivers grest service at Boots…
Just wanted to mention Cassidy at Boots Opticians in New Milton. I popped in last week as one of the plastic nose pads on my glasses ( bought from Boots , Armani brand ), had fallen out. She kindly and quickly repaired them on the spot for me and there was no charge. She was very polite, helpful and efficient and a great credit to herself and her store. Thank you Cassidy for your great , friendly service.
Many thanks , Mark Oxton .
27. august 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback, Mark. We’re delighted to hear that Cassidy at our New Milton store was able to quickly repair your Armani glasses and replace the missing nose pad for you. It’s wonderful to know that she provided such polite, helpful, and efficient service. We truly appreciate your kind words and are pleased that Cassidy made such a positive impression.
Extremely thorough helpful optician
Extremely thorough helpful optician. She was excellent and really listened to me. So pleased I went
1. september 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optician was so thorough, helpful, and attentive during your visit. It’s wonderful to know that she took the time to listen to your concerns and provide such excellent care. We truly appreciate your kind words and are pleased you chose to visit us.
A very kind and professional optician…
A very kind and professional optician called David in the Lymington branch of Boots helped me when I thought my contact lens was still in my eye. He fitted me in between appointments and was very reassuring and took his time checking for me.
3. september 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that David at our Lymington store was able to help so promptly. It’s wonderful to know that he took the time to fit you in between appointments, thoroughly check your eye, and provide such reassuring and professional care. We truly appreciate your kind words.
Very satisfied
The waiting time was minimal; the staff were courteous and friendly; the optometrist was thorough and explained each procedure and there was a varied selection of frames.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you experienced minimal waiting times and that the team were courteous and friendly throughout your visit. It’s wonderful to know that the optometrist was thorough, explained each procedure clearly, and that you were pleased with the selection of frames available. We truly appreciate your kind words.
The entire experience was first class…
The entire experience was first class this was my first time at boots opticians and I will definitely be coming back again. Far better than my previous opticians
4. september 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that your first experience with Boots Opticians was first class. It’s wonderful to know that the team provided such excellent care and service, and that the experience compared so favourably with your previous opticians. We truly appreciate your kind words and look forward to welcoming you back.
Boots opticians was really good…
Boots opticians was really good because they did my eye tested as normal the lady told im short blinded that see things far away so thank ur guys help telling glasses need
5. september 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had a good experience during your eye test and that the team explained your results clearly. It’s wonderful to know that they helped you understand your short-sightedness and the need for glasses to improve your distance vision. We truly appreciate your kind words.
Becky was very helpful
Becky was very helpful , friendly and made my mum feel at ease as she struggles with eyesight. My mum now wants to see Becky each time . James is also helpful and friendly when he was helping with my mums hearing test . Would definitely recommend boots interchange kempston
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Becky provided such friendly and helpful service, helping your mum feel comfortable and at ease during her visit. It’s wonderful to know that James was also friendly and supportive during your mum’s hearing test. We truly appreciate your recommendation of our Interchange Retail Park, Kempston store and your kind words.
Very professional and friendly
Boots Opticians in Paternoster Square, London, has staff who are very professional and friendly. It's a pleasure to visit
3. september 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Paternoster Square store provided such professional and friendly service. It’s wonderful to know that your visits are always a pleasure. We truly appreciate your kind words.
Always very professional at Scarborough…
Always very professional at Scarborough Boots opticians
4. september 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you continue to receive such professional service from the team at our Scarborough store. We truly appreciate your loyalty and kind words.
Brilliant service
Brilliant service ! Ben was helpful and knowledgeable . Reasonably priced all options clearly explained . Just perfect!
4. september 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ben provided such helpful and knowledgeable service during your visit. It’s wonderful to know that all of your options were explained clearly and that you found the experience both straightforward and good value. We truly appreciate your kind words.
Booking an appointment couldn’t have…
Booking an appointment couldn’t have been easier. I was met by very helpful and friendly staff, and went through all the testing with a very clear explanation what was being done and why. Everyone was extremely professional and friendly.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that booking your appointment was so easy and that the team were friendly, helpful, and professional throughout your visit. It’s wonderful to know that each stage of the testing process was clearly explained, helping you feel informed and reassured. We truly appreciate your kind words.
Poor customer service
Poor customer service, takes many attempts to get through on the phone. I was waiting for glasses and after 2 weeks called them (4 attempts) finally I was told 'oh yes they are here, don't know why you were not called'
This is on the back of dreadful service when I was in the shop. They really don't care
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the difficulties contacting the store, the lack of communication about your glasses order, and the service you received during your visits. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the staff so friendly during your visit. We truly appreciate your kind words.
Went to Yardley Birmingham Boots Opticians
Went to Yardley, Birmingham, Boots Opticians and was seen by the Optometrist Sabrina for the second time. She advised me to see her after 6 months or before if my condition worsens. Sabrina is going to refer me to Dudley Road Hospital for laser treatment as my vision is quite blurred. She assured me that the appointment will be given by the next 4 months. She was quite friendly and helpful. Same goes for Jess and Rose, who were very pleasant and helpful.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sabrina provided such friendly, helpful, and supportive care during your visit to our Yardley store. It’s wonderful to know that she took the time to explain your condition and next steps clearly. We’re also pleased to hear that Jess and Rose were equally pleasant and helpful throughout your visit. We truly appreciate your kind words.
No help available
Went into a Boots store at the end of June. My husband had an eye test and ordered a pair of glasses. When we went to collect the glasses the prescription was incorrect. This then got corrected after a wait. However still waiting for the advantage card points - the opticians state that I have to contact customer services and customer services states have to go to the store, No one wants to help.
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
We're sorry to hear about your experience and the difficulties you've encountered in resolving the issue with both your glasses order and Advantage Card points. We appreciate your concerns regarding the incorrect prescription, the delay in receiving your points, and the conflicting information provided when seeking assistance. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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