The receptionist directed me to the waiting area. No customers were waiting but the two member of staff did not acknowledge me and continued their private conversation for another five minutes. The f... Se mere
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Se, hvad kunderne siger
This was my first time visiting this opticians. I haven't had an eye-test in years, but felt that my eyesight was starting to get worse. The optician and the other staff were all really helpful, espec... Se mere
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My husband went for an eye test a few days ago. We saw a fantastic team Betti Sarah and the wonderful optometrist Namrata. All were extremely welcoming, cheerful, friendly and helpful. The ex... Se mere
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Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues... Se mere
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Virksomhedsoplysninger
Om Boots Opticians
Skrevet af virksomheden
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktoplysninger
4,4
Fremragende
11 t anmeldelser
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Welldone very nice staff and doctor
Welldone very nice staff and doctor
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team and optometrist provided such friendly, professional care during your visit. We truly appreciate your kind words.
Kept waiting 45 minutes and left without test
I had the OCT test done. Then I waited 30 minutes for my eye test which didn’t happen as my time was up in the parking bay, so I left. I arrived 10 minutes before my appointment as asked at 12.30 and left 45 minutes later. There was no apology that I was kept waiting so long or exclamation until I spoke up and said that I couldn’t wait any longer. What is the point of making an appointment if you can’t keep to it?
I made another appointment in a few days time but only because I signed the NHS form so Boots will get paid for my eye test otherwise I wouldn’t go back. It’s the 2nd time they’ve cocked up my appointment but there won’t be a third. Definitely don’t have the customer care that I would expect from a large company like Boots.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the delay to your appointment, the lack of communication regarding the wait, and the inconvenience this caused. We appreciate your frustration, especially as this was not the first time you have experienced issues with your appointment. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that all of the staff were extremely helpful during your visit. We truly appreciate your kind words.
Saw me on time.
Saw me on time.
Optician really helpful
Staff helpful
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen on time and that both the optician and store team were so helpful during your visit. We truly appreciate your kind words.
An extremely helpful Opticians, Catterham
The Boots Optician I visited was in Caterham. Having had a bad experience at another opticians, I arranged another eye test at Boots. The shop is a Boots franchise owned by the Optometrist, Ms Hassan. I can only describe the service I received as exceptional. I really appreciate good service.I found the staff at this Boots Opticians really friendly and helpful, but the owner, who carried out my eye tests, was just so exceptionally patient. I have a slight cataract problem which is causing confusion with my prescription. But having been back to speak to Ms Hassan twice since my examination, she still finds the time to fully explain my problem. Great customer service and very knowledgeable.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Ms Hassan and the team at our Caterham store provided such exceptional care and customer service. It’s wonderful to know that Ms Hassan took the time to thoroughly explain your cataract-related prescription concerns and continued to support you after your eye examination. We truly appreciate your kind words and are pleased that the friendly, knowledgeable service made such a positive impression.
The staff are all very helpful
The staff are all very helpful, professional and seem very happy at their work. Excellent customer service all round
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so helpful, professional, and clearly enjoy what they do. It’s wonderful to know you received excellent customer service throughout your visit. We truly appreciate your kind words.
High praise goes to Gaynor at the…
High praise goes to Gaynor at the Lancaster branch. Lovely personality and sorted out my needs for some new glasses expertly.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Gaynor at our Lancaster store provided such expert support in helping you find your new glasses. It’s wonderful to know her lovely personality and excellent customer service made such a positive impression. We truly appreciate your kind words.
The helpfulness of STAFF
The helpfulness of STAFF
I recently broke the arm of my glasses on the evening of 19/7/26.
The next morning I visited Boots Opticians in Hailsham.
I explained the situation to Adrianne the member of staff. She was able to locate a similar pair and said She would be able to change the lenses into the new pair, whilst I waited.
Unfortunately the card payment system wasn't working in the store so I needed to get cash to pay.
So whilst I went on a hunt for a working cashpoint machine, Adrianne changed my lenses over.
When I returned to the store, Adrianne had completed the swap and I was able to pay.
The customer service in this Boots Opticians is absolutely brilliant. I have to wear my glasses for driving, so I would have been stuck if Adrianne had not helped me in such an efficient manner.
Thank you
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Adrianne at our Hailsham store provided such outstanding customer service when you needed help with your glasses. It’s wonderful to know she quickly found a solution, transferred your lenses while you were arranging payment, and ensured you were back up and running so efficiently. We truly appreciate your kind words and are pleased that Adrianne’s support made such a difference.
Worst experience at an opticians ever.
Worst experience at an opticians ever.
Once examination was over was forced to buy glasses even after I keep telling them I don't have a lot of money. ( I'm Disabled and only have a bit of Pip) I felt very venerable and pressured into purchasing. I hade to use money put by for dental treatment on the 2nd of next month. The refused to give me the glasses prescription until I had paid. Will never use this opticians again.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you felt pressured into purchasing glasses despite explaining your circumstances, and that you were unhappy with the way the sales process was handled. We understand how uncomfortable and upsetting this must have been. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Northwich Cheshire branch.
Northwich Cheshire branch.
Annabelle was utterly FANTASTIC! I experienced a blip that was in no way Boots' fault, Annabelle rectified that experience with total brilliance, she was so professional in her approach and with an efficiency that's hard to match!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Annabelle at our Northwich store provided such fantastic service and was able to resolve the issue so professionally and efficiently. It’s wonderful to know that her expertise and positive approach turned the situation around and left such a great impression. We truly appreciate your kind words.
Manushi at the Sutton branch opticians…
Manushi at the Sutton branch opticians helped me yesterday with my glasses. She was such a lovely lady, she went through everything thoroughly with me and made me feel really comfortable.
I will definitely go back to boots from now on to see Manushi.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Manushi at our Sutton store provided such thorough, caring, and professional service. It’s wonderful to know she made you feel comfortable and took the time to explain everything clearly. We truly appreciate your kind words and look forward to welcoming you back in the future.
Good Optician, poor sales staff
Did not receive a reminder prompt to make an appointment. Received a text message with bad spelling and grammar saying it was a £10 eye test, so called Boots to check. Turned out I was overdue as not had reminder - and they were unable to advise about the text. On the day, the lady who did the pre eye-test and the optician were both very good - professional, yet with a personal touch and a sense of humour. The lady who assisted with purchasing/selecting glasses needs a lesson in customer service. I had only just started browsing and I really felt rushed into making a decision, so ended up choosing the same frames as I already had. She took and processed my payment before asking if I had a Boots card. My student card is linked to my Boots card, and I understand there should have been a student discount. There was not. And I was only provided with the credit card receipt, not the till receipt which would have shown this. And, I was not provided with a copy of my prescription. I had considered going back to purchase sunglasses, but I will not be getting any more. I will be submitting a complaint as really not happy.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the lack of communication regarding your appointment reminders, the concerns you raised about the promotional text message, and the service you received during the glasses selection and purchase process. We are pleased to hear that the pre-screening team member and optician provided a professional and positive experience, but regret that other aspects of your visit did not meet your expectations. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Service was fine but--
Service was fine. I was charged £339 for new lenses. I had only been home a short time when Boots rang to say an error had been made and I owed another £90. If this new total had been mentioned when I was in the store I might have made other choices.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the pricing discrepancy and that you were contacted after leaving the store to advise of an additional £90 charge. We understand how frustrating this must have been, especially as you may have made different purchasing decisions had the full cost been explained at the time. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Your eye health is important to have checked.
Very helpful and nice to know how they are so diligent in checking your eyes.
As well as explaining what to look out for if things are going wrong
Everyone is lovely.
The online booking system is a bit confusing and despite me asking to go to one opticians it booked me into the town further away( which I had to change)... That could be clearer.
Can't really fault the service.. Although the young girl doing the puff tests etc maybe needs to be a be more chatty and explain what is happening..( I do know as I go regularly but others might not).
Spot on with everything else.
Thank you
Hazel
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback, Hazel. We’re delighted to hear that you found the team helpful, diligent, and thorough in checking your eye health, and that they took the time to explain what to look out for in the future. We also appreciate your comments about the online booking system and the pre-test explanations. Your feedback is invaluable in helping us improve, and we’re pleased to know that overall you found the service spot on. We truly appreciate your kind words.
Lovely staff and very informative…
Lovely staff and very informative optician
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so lovely and that the optician was informative, taking the time to explain everything clearly during your visit. We truly appreciate your kind words.
Visited Boots Opticians in Wigmore…
Visited Boots Opticians in Wigmore Street to collect my new glasses. Served by Irute who was very helpful and made sure I was happy with the fit before cleaning them ready for me to take home. All staff in the store were polite and professional. Thank you.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Irute was so helpful when you collected your new glasses, taking the time to ensure they fitted comfortably and were ready for you to take home. It’s also wonderful to know that all of the staff at our Wigmore Street store were polite and professional. We truly appreciate your kind words.
Staff par excellence.
Had an appointment in Boots, Sauchiehall Street, Glasgow and as usual everything went without a hitch due to the professionalism of the staff, Francesca, Uzma and Tariq. All the staff in this Opticians are excellent, they treat you as if you've been a friend for ages and enjoy a good bit of patter. It was a good start to my day.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Francesca, Uzma, Tariq, and the rest of the team at our Sauchiehall Street Glasgow store provided such professional and friendly service. It’s wonderful to know they made you feel so welcome and helped make your visit an enjoyable start to the day. We truly appreciate your kind words.
Service was professional and thorough
Service was professional and thorough. Sorted me out with new glasses, very pleased.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received professional and thorough service and that the team helped you find new glasses that you’re very pleased with. We truly appreciate your kind words.
My assistant Emma
My assistant, made selecting new glasses a pleasure. She was very knowledgeable and patient ensuring that my glasses fit well. She also allowed me to take advantage of the current offers on the Boots eyeware products available in Carlisle.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that your assistant made choosing your new glasses such a positive experience. It’s wonderful to know that their knowledge, patience, and attention to ensuring a comfortable fit helped make the process enjoyable, and that they were able to help you make the most of the current offers available. We truly appreciate your kind words.
Tahera is an excellent Optician at Boots and I…
Tahera is an excellent Optician and I ask to see her whenever I have an eye test at Boots. She is thorough and explains everything in an easy to understand manner and is always happy to recommend options available. The staff are always polite and efficient. Many thanks to you all.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Tahera continues to provide such thorough and reassuring care during your eye tests. It’s wonderful to know that she explains everything clearly and takes the time to discuss the options available to you. We’re also pleased to hear that the rest of the team are always polite and efficient. We truly appreciate your loyalty and kind words.
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