The Suncatcher came surprisingly quickly . My granddaughter loves it. I will definitely order from you again. .y granddaughter took your information so she could order gifts for friends. Thank you.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My daughter is a huge Janet Austin fan, the bag i got is a creative gift for her on her milestone birthday. I wanted something different yet somewhat sentimental. The bag is perfect.
Didnt have enough room to put my granddaughters nursing credentials on her tumbler, needed a few more spots BSN RN CP CA SANE had to leave the NE off ! Hope she still likes it
It wasn’t what I was expecting by any means, however that was my fault. I was thinking that it would be larger, I was thinking it would be stained glass, but after receiving it and being disappointed,... Se mere
Virksomheden har svaret
3,4
Middel
217 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My experience with Bookswares was amazing!
My experience with Bookswares was really great! I found a beautiful suncatcher on the website that was perfect for my mother-in-law. Ordering was very easy and it arrived very quickly. The quality is great and it was the perfect gift! Thank you!
15. august 2025
Uopfordret anmeldelse
Bookwares has not delivered my package
Bookwares has not delivered my package. Went out for delivery from local carrier on August 6, 2025. It is now August 23, 2025. I have received nothing but virtual messages from a virtual Bot called Wendy. As far as I am concerned, Bookwares is a complete scam and I would not want ANYONE to purchase anything from them. I expect that those nice reviews are fake and made up.
23. august 2025
Uopfordret anmeldelse
Besvarelse fra Bookswares
Hi George,
We are truly sorry to hear about your experience and the frustration caused by the delivery delay. Please accept our sincerest apologies for the inconvenience this has brought you. 🙏
We want to reassure you that Bookwares is not a scam — your order is very important to us, and our team has been actively supporting you via email to ensure you receive your package.
We kindly ask for your continued cooperation so that we can work with the carrier and provide you with the best possible resolution. Our goal is to make sure your order is delivered safely to you as soon as possible.
Thank you for your patience and understanding. 💛 We’ll keep you updated closely until this matter is resolved.
Speedy delivery and quite lovely
The spreed of delivery
The artistic design of the product and the professionalism of the company.
22. august 2025
Uopfordret anmeldelse
I made two purchases for suncatcher…
I made two purchases for suncatcher gifts. I made an error in the spelling on the first one. I sent an email to Bookswares and they processed a correction. When they arrived I was very pleased with the various colors and overall beauty of the products.
20. august 2025
Uopfordret anmeldelse
Great gifts
I send 2 of your books and library tee shirts to friends who work in a library. They loved them Sending mugs also.Very creative.
31. juli 2025
Uopfordret anmeldelse
Don’t order from this company!
Don’t order from this company. Their advertisements shows the product standing up on all pictures. When you get it, it doesn’t have a base to stand up. The personalized words had fallen off when I received it and was in the bag. I am not pleased with the product and quality for which I purchased. I will never buy anything from this company again.
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Bookswares
Hi Natalie,
We’re truly sorry to hear about your disappointing experience with your recent order. This is not the quality we aim to deliver, and we completely understand your frustration.
Please rest assured that our customer service team has already reached out to you via email to assist you directly and work toward a resolution. We are committed to making this right for you as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
If I could give no stars
If I could give no stars, I would! I will never use this company again. First, the delivery was over two weeks later than promised. When asked (numerous times) when I would receive my order, I was told they couldn’t tell me! Second, when I did receive my order, one of the pieces was broken. The packaging was to blame. The company did not wrap the pieces properly. Third, it took several emails to get a response regarding a refund. Then when I finally received an email stating I would get a refund for the broken piece but I was charged for the shipping!
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Bookswares
Hi BR,
We’re truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
For your reference, our Production Time takes about 7–10 business days on average. After production is complete, your order is handed over to one of our shipping carriers. At that time, we generate and send you the tracking code. The shipping carrier then delivers the package within 2–3 more weeks, so the total Estimated Time of Arrival (ETA) can be up to 3–4 weeks.
We understand that delays and the damaged item you received were frustrating, and we sincerely apologize for the inconvenience caused.
If you are still unhappy with the resolution provided, please feel free to reach out to us at cs@bookswares.com so we can review your case further and try to find a better solution for you.
Happy customer
Kept me very well informed about the shipping process and timing. Much appreciated. Item came and it is as advertised. Nice quality. Happy with the purchase of the personalized prescription wine glass
6. august 2025
Uopfordret anmeldelse
I ordered a sun catcher and a tote bag
I ordered a sun catcher and a tote bag. The sun catcher finally arrived and is great, but I’m still waiting for the tote. And when I just tried to track it - a process in itself - it said it couldn’t find my order. Not great customer service - won’t be ordering from you again.
Update: tote finally arrived and it’s great, so I’m changing my rating from a 2 to a 4. Ease of communication could have been smoother.
10. august 2025
Uopfordret anmeldelse
Besvarelse fra Bookswares
Hi customer,
I’m truly sorry for the frustration you’ve experienced — it’s never the experience we want for our customers. I understand how disappointing it is to be waiting on part of your order, especially after already going through a difficult tracking process.
We want to make this right for you. Could you please share your order number so I can personally check the tote bag’s status and ensure it gets to you as quickly as possible?
You can also email us directly at cs@bookswares.com — we’ll prioritize your case so you don’t have to wait any longer.
Thank you for bringing this to our attention and for giving us the chance to set things straight.
Quick delivery
Quick delivery, packaged well and a quality product 👏
5. august 2025
Uopfordret anmeldelse
Do not buy from these people
Do not buy from these people. Absolutely no return policy no matter the reason! No stars gives them too much credit!
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Bookswares
Hi John,
We're truly sorry to hear that your experience with us has left you feeling this way. That’s never the impression we want to leave with any of our customers.
While we do have certain limitations with returns due to the custom-made nature of our products, please know that we genuinely care about customer satisfaction, and we’ve been trying to reach out to support you as best we can.
When you have a moment, could you please check your email inbox (including spam/junk folders)? Our team has sent you a message and is actively trying to assist you with a resolution.
We truly hope you’ll give us the chance to make things right. Your feedback matters to us, and we’re committed to doing better.
Excellent work and company.
They are a good company and do good work.
27. juli 2025
Uopfordret anmeldelse
Great mug
Great mug, fantastic spot-on definition. Delivered on time & safely.
18. juli 2025
Uopfordret anmeldelse
AVOID BOOKWARES.COM
They advertise they are in Colorado with a warehouse in California. Items ship from CHINA and take weeks and weeks and weeks to get to USA. The product quality is China Crap, and their Customer Service lacks big time. Thankfully I am only out $35.
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra Bookswares
Hi Jeff,
Thank you for sharing your feedback.
We’re sorry to hear that you were disappointed with your recent experience. To clarify, we have several factories around the world, including in the US, Australia, China, and Vietnam. Depending on the type of product, we select the production location that allows us to minimize costs and deliver the best possible price to our customers.
Regardless of where an item is produced, we always stand by the quality and craftsmanship of our products. We apologize if this did not meet your expectations in this instance.
We would love to resolve this for you. Could you please reach out to us at cs@bookwares.com with your order number so we can look into your case and support you promptly?
Thank you for your understanding, and we appreciate you giving us the opportunity to improve.
Do not buy from this company
I would not recommend this company. I ordered a women’s XL, I normally wear L or XL women’s. I followed the size charts. The fit is terrible. Chest is slightly tight but sleeves hang off my shoulder an and arm length for LS style hangs to the end of my fingers. The overall quality of the products (I ordered several LS and SL tshirts) was poor.
I have tried working with customer service for almost two weeks. I was only offered 15% discount in my next order. Since I will never order from them again, that is worthless. I have requested a full refund with no response.
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Bookswares
Hi Susan,
We are truly sorry to hear about your disappointing experience with your recent order. Please accept our sincerest apologies for the sizing and quality issues you faced, as well as for any frustration caused by our support process.
We would love the opportunity to resolve this for you as soon as possible. However, we are unable to locate your order with just your Trustpilot username. Could you please provide us with your order number and the email used for purchase? You can reach us directly at cs@bookswares.com with these details, and we will prioritize your case immediately to find a satisfactory solution.
Thank you for bringing this to our attention. We truly value your feedback and hope to make things right for you.
I still don't have my product!!!!! It's been almost a month!!
I still don't have my product!!!!!
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Bookswares
Hi Marcia,
Thank you for reaching out, and we’re truly sorry for the inconvenience caused by the delay in your order.
As we checked, your your order was delivered to the front door or yard at 12:26:20 on April 12, 2025 in Woodland CA.
Original tracking number: SF6045662395156
Local tracking number: UUS5440565107233203
For more details, please check the tracking link: https://www.uniuni.com/tracking/#tracking-detail?no=UUS5691260344018581
If your tracking information shows that your package was delivered but you can't find it:
- The carrier may have placed it in a more secure location, please check: Mailbox/Porch/Garage/Any areas out of potential weather hazards/Exterior doors and anywhere the package can be placed.
- Double-check your mailbox as some packages come separately from your regular mail.
- Check with other people in your home who may have accepted it or your neighbor who may keep it for you.
After looking for the item, if you still can't find it, please let us know to support you by reaching out to cs@bookswares.com. Please rest assured that in any case, we will handle and solve the problem for you to ensure that you will receive your order so please message us first if there are any problems.
Thank you for your time and we are looking forward to your reply soon! We are always here to support you!
Birthday gift for our turning 4…
Birthday gift for our turning 4 Grandson. He loves to see the son shining through our window hangings and the prisms on toe walls. The gift we bought is a ‘sun catcher’ and the prisms aren’t so brilliant but it does make a pretty sunshine.
17. april 2025
Uopfordret anmeldelse
improperly advertised
the item was listed as a STAINED GLASS window SUNCATCHER. It was plastic, not glass. And the dragon is not see through, only the books it stands on.
I am very disappointed with the product
9. april 2024
Uopfordret anmeldelse
Besvarelse fra Bookswares
Hi customer,
Thank you for sharing your feedback with us.
I am so sorry to hear about your disappointment with the item. We truly apologize for any confusion caused by the listing description. The product is designed to replicate the appearance of stained glass using acrylic material, which is lightweight and durable, but we understand that this may not have met your expectations if you were anticipating real glass.
Regarding the transparency, only certain parts of the design are made to be see-through, while the dragon itself is printed in a solid finish to emphasize its details.
We appreciate you bringing this to our attention. Your feedback will be shared with our team to ensure that the product description is clearer for future customers.
If there’s anything we can do to resolve this for you, please let us know by contacting us at cs@bookswares.com. We truly value your satisfaction and hope to have the chance to make things right.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.