I ordered a Hampstead zinc window box to replace my old battered B&Q plastic one and it is beautiful! However I believe an ivy is missing as it only came with two plants which is my only complaint.... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Superb customer service when I ordered an olive tree online and then had it delivered and repotted. It’s really could not have been better - so I highly recommend!
Virksomheden har svaret
Love the selection and how easy it was to order online. The customer service was excellent-one item I ordered was not in stock and they provided options to replace or refund. Great quality! Love bot... Se mere
Virksomheden har svaret
This relates to a Fraser Fir which had been ordered for delivery on 17 December. With plans disrupted by builders and visitors, I telephoned Boma and requested delivery of the tree a week earlier. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.
Kontaktoplysninger
51-53 Islip Street, Kentish Town, NW5 2DL, London, Storbritannien
- 02072844999
- boma@bomagardencentre.co.uk
- bomagardencentre.co.uk
4,8
Fremragende
176 anmeldelser
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I live in Ireland and ordered a planter…
I live in Ireland and ordered a planter and plants for delivery to my daughter in-law in London. Sean was extremely helpful in selecting plants, sending me photos and changing anything I didn't like. Was delighted with the service and the end product.
18. juni 2025
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Thank you, Carmel, for your review. We are glad to be of service. We hope your daughter-in-law is happy with the plants.
Have a lovely summer.
Happy with the plants . . .
I am giving a review in response to Boma's 3 emails asking me to do so for their on-line & collection service.
It was pretty straight forward until I tried to order 2 plants and although the availability of 3 was indicated, it wouldn't allow me to buy any more. I am severely disabled and use a wheelchair user, so I printed out the receipt for my PA to collect on my behalf to ensure that the the correct plants were collected and to indicate 'paid for'. It was pointed out at Boma that they have the details of the order and so np need for a paper print out - better for the planet. I agree and won't do this again. What I will do in future is send the receipt email to my PA so she knows the details and can thus avoid any hiccups in the system which is sadly so common nowadays. Re the planet: I think that Boma could reduce the numbers of emails sent in a transaction - 6 or more! Happy with the plants.
17. juni 2025
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Thank you for your review and for taking the time to share your experience.
We’re glad to hear you were happy with the plants, and we appreciate your feedback about the online ordering process and the number of emails. We’re reviewing both to help make things smoother in future.
We hope to hear from you again. Have a lovely day and enjoy the plants.
Besvarelse fra Boma Garden Centre
Thank Liz, it is most appreciated. We look forward to seeing you again soon.
The most amazing selection of plants
The most amazing selection of plants. I would buy everything if I could!
12. juni 2025
Besvarelse fra Boma Garden Centre
Hi Petra
That's funny and thank you. You can always do it in stages. We all feel the same way. You are not alone. Looking forward to seeing you again.
Very good service for an online order
Very good service for an online order.
Prompt delivery and good quality plants.
I’m a happy customer.
31. maj 2025
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Holly
That is good to hear. We are so pleased. Enjoy. We hope to hear from you again soon. Have a lovely day.
Be wary of ordering online to collect - might be a wasted journey!!
Ordered online to collect a rare houseplant - I could see Boma specialised in exotic houseplants so felt it was worth the drive from Suffolk to collect a plant I’ve been wanting for some time. I arrived the next day after driving 1hr 45mins to be told the plant was not in stock - no phone call which I could have answered and turned back, just an email I didn’t see until it was too late. I had a 15% discount code on my online order, which wasn’t honoured when I purchased another plant in store, which really, I only did because I didn’t want it to be such a wasted journey! No other compensation, just “sorry about that.” Really disappointingly poor customer care.
I would suggest you call customers in the future or maybe keep your website updated better?!
21. april 2025
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Dear Sarah
Thank you very much for your feedback—we genuinely appreciate it and sincerely apologise for your disappointing experience.
Your order was placed on Easter Sunday, when we were closed. We processed it first thing Monday morning, but unfortunately, we discovered the plant was no longer in stock due to high turnover on rare houseplants. We immediately issued a refund and notified you by email with our apologies.
We’re very sorry you travelled without waiting for the collection notification, which is our standard procedure for click and collect. We understand how frustrating this must have been.
Regarding the 15% first-time order– it is valid both online and in-store. If you were informed otherwise, we apologise for this error. The sales assistant has now been updated. We will also review the details on our website to enhance clarity.
Situations like these are very rare—we strive to provide excellent service and take great pride in our reputation. We genuinely hope you’ll forgive this unfortunate experience, and we wish you all the best.
Regards Richard
I had visited the centre in Kentish…
I had visited the centre in Kentish Town and was pleased with the variety of plants, pots, etc. available. My daughter is just beginning to work on the exterior of her home and I got her a gift card. It arrived quickly and in plenty of time for the holidays.
17. december 2024
Uopfordret anmeldelse
My first experience of Boma Garden…
My first experience of Boma Garden Centre & I was delighted. They're the only place I found in the whole country to stock the Christmas decorations I wanted & I had searched the internet for ages! They delivered them to me the very next day, along with some lovely bulbs. You couldn't ask for more. What a great place!
3. december 2024
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Thank you for your wonderful review! We’re delighted you found the decorations you wanted and that our quick delivery impressed you. We look forward to welcoming you back to Boma Garden Centre! 🌟🎄
Never had a bad experience
Never had a bad experience with Boma Garden Centre! They are fab, great customer service and bend over backwards to help.
12. november 2024
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Dear Kate, you're the best. Thank you so much. We're happy to serve.
our local garden centre always pleasure…
our local garden centre always pleasure to visit
19. september 2024
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Thank you, Tamas, and it's a pleasure for us that you continue to visit. We appreciate the review. Happy Gardening.
Besvarelse fra Boma Garden Centre
Thank you Sue, We appreciate the feedback.
Great looking plants and delivered…
Great looking plants and delivered super fast
11. september 2024
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Thank you Rom. We try our best and glad your order arrived on time.
Superb service - once again
Boma is my go-to garden centre in London. Fantastic knowledgeable team. Excellent plant selection and amazing service.
Case in point: after I placed my order for delivery, the team followed up to confirm with some very helpful pointers - and their delivery was faster and more exact than other competitors.
Huge thanks Boma team.
20. august 2024
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Thank you Jane. We very much appreciate your feedback. Plants for us are a life-long passion that we love to share with our customers. We will pass on your message to the team.
Have a great day.
Richard.
Would recommend
Really good plants for a reasonable price that were delivered really quick. Liked them so much I visited the garden centre to get a few more the following day.
16. august 2024
Uopfordret anmeldelse
Excellent online ordering service
Excellent online ordering service. Plants arrived well packaged (too much plastic packaging though!) and here within a week. Hebe plants were healthy and a good size. Would definitely use again for my garden planting if what I need is not available locally.
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Boma Garden Centre
Thank you Carly for the feedback. They are much appreciated. It's a superb time of the year for Hebes. We try to recycle the plastic from stock that arrives, instead of just throwing it away. But it would be nice to reduce it entirely. Point well taken. Have a wonderful weekend and we hope to see you again.
Really switched on friendly and well…
Really switched on friendly and well informed staff. Great quality plants and they went the extra mile for me by contacting me in person to clarify details on the plant size I ordered. Very impressed with this company.
31. juli 2024
Uopfordret anmeldelse
Top rate service from start to finish
Top rate service from start to finish - lush, healthy tree, packed beautifully in sturdy cardboard packaging plenty big enough to protect the tree from being squashed and damaged. Very pleased with the professional nature of this company - no hesitation to use again - many thanks!
25. juli 2024
Uopfordret anmeldelse
Very pleased with my purchase
Very pleased with my purchase, well packed and very nice plant in great condition.
9. juli 2024
Uopfordret anmeldelse
EXCELLENT SERVICE AND PROGRESS REPORTS…
EXCELLENT SERVICE AND PROGRESS REPORTS ONORDER. VERY GOOD PEO-LE WHO DO SEEM TO CARE.
2. juli 2024
Uopfordret anmeldelse
Good healthy plants
Good healthy plants - received on time and well-packed. Will use Boma again!
26. juni 2024
Uopfordret anmeldelse
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