Blue Horizon Blood Tests Anmeldelser 

followed every instruction to the letter. I returned my MRSA sample via tracked delivery, confirmed arrival the following day, and waited. Because of this company’s staggering inability to communicate with their own laboratory, my surgery has been cancelled.
Instead of taking accountability or fixing their internal breakdown, they issued a silent refund—as if the cost of a test kit covers the hundreds of pounds I’ve now lost in non-refundable train fares, hotel bookings, and surgical fees.
They aren't just disorganized; they are a liability. If you have a medical deadline, do not trust these people. They will take your money, lose your time, and leave you stranded at the hospital door with nothing but a refund notification and a cancelled operation. Absolutely pathetic excuse for a medical service.

Ordered a blood intolerance on the 12/12/25. The company claims it’s send same dispatch if placed before 1pm. This is a lie. They did not dispatch till Monday. They claim it’s first class delivery, another lie. They sent it 2nd class and it reached me on Saturday. I sent it back on the Monday 22nd, again they had provided a 2nd class return. Knowing this was the Christmas period, I was disappointed that they falsely advertise information which is simply not true.

I spoke to the live chat in the new year asking if they have received the sample as I had received no correspondence. They were unable to tell me anything till the 5/01/26.

It’s now been 4 weeks since placing the order and i have no results. Given the price you pay, this level of service is unacceptable. I have spoken to their customer service who have been unhelpful and not been able to reassure me in any way.

I would avoid this company and I will be raising a formal complaint and expecting to be refunded

Excellent. Confirmed something that I already knew but my own GP hadn’t picked up on.

I received my results on the same day that my sample was received by the lab.
Can't ask for any better than that!!
The Tasso device worked well but the heat pack provided didn't warm as well as the blue gel pack that's provided by other companies.
That said, it was a five star service and I'd definitely trust this company again ⭐

What a time to be alive! Knowing we can get our basic physiological markers tested and fine out how healthy we really are, is quite remarkable.
Blue Horizon offer that service at a very reasonable price. I ordered the Gold Wellman test which covers 53 markers (I believe). The results came back within about 4 days with a report which explained what the results which were out of range meant.
My only feedback for improvement is to make the pre-paid envelope to send the bloods back in next day delivery. I needed to upgrade it from 24 hour delivery and I feel this should be part of the service.
Other than that an excellent product that enables people to really know their state of health.

Made easy by cost effective home nurse visit - wish I hadn't dithered so long to arrange. Results easy and clear to read

i have had tests with this company for a number of years and have always found them to be excellent if something is not right they will always get in touch

What an absolute waste of time — seven months of back and forth. Yes, seven months. They send you to a private hospital, yet you can literally book your own Spire appointment directly. You don’t even need Blue Horizon. From what I gathered, they don’t seem to like Blue Horizon anyway — hardly anyone actually uses them, which makes sense now.
I did my tests in May. They messed them up. I needed testosterone and cortisol together to get a proper assessment. After months of chasing, dealing with slow emails and an unhelpful guy called Steve, they finally agreed to retest or refund partly… and then only did cortisol again without testosterone after assuring me they would do both.
Completely pointless without testosterone.
To top it off, they sent me my original test results as if that solved anything. Honestly laughable.
It’s now November. Don’t waste your time. Just go direct — they’re nothing more than a middleman, and Steve is no help at all, actually quite patronising.

If it saves one person from wasting their money, great obviously they will despond with some copy and paste nonsense.

I am a good customer and spend thousands of dollars with your company. My husband has terminal ALS and is bed bound over three years . I care for him at home. I consistently have great problem with Rebecca. Either I have to beg her couple of times for the formal receipt after I pay. Recently she emails me Requisition Form that does NOT list 33 markers that are to be tested for my husband. My lab technician whom I hired privately comes to my home and she does not honor this type of requisition. I used to deal with Anne, she was good. I had to explain it to Rebecca via email countless times and she still again sent me useless requisition form. I don't have time and energy to be back and forth with Rebecca every time I order test. I am a great customer and spent thousands of dollars with your company. I cannot have that stress. Anne is good and always able to print me proper Requisition form. I will look for another company, if you don't fix that. I am truly sick and tired of Rebecca attitude. When I write email, I write :attention Anne, but somehow Rebecca takes over. Anne was always able to send me proper requisition form.

Received home kit on Tuesday morning post back in the afternoon. Had my results on Wednesday!
Don’t think it can get any better than that !

The nurse taking my bloods was very professional and the emails received before and after the results was excellent.

Everything runs so smooth a brlliant service fast and efficient

2 stars for results. I compared with the Genova results, which were more detailed, plotted in graph form and had additional suggested actions.
5 stars for speed. The whole process was very quick.
4 stars for service. The question I had were partially answered: what should I do with the samples? Freezer, fridge or ambient? I put them in the freezer in the end.

Many thanks

Quick and efficient process. I ordered a test in the afternoon, it was delivered the next day. I posted the test back on a Monday afternoon and by I had my results by email on Wednesday. The results were clear and easy to understand, I feel the test was worth the price.

Great service with results before the expected time.

I used this company for parasite testing, and it was a complete waste of time and money. They don’t use next-day delivery services, which means the test results can’t be accurate. My sample was posted on Thursday morning but wasn’t examined until Monday. The company should know that many parasites — especially Giardia lamblia and Entamoeba histolytica — exist in delicate trophozoite forms that die within hours of leaving the body.

This makes the test absolutely pointless. They also don’t make it clear how long postage will take — the return sample kit includes prepaid shipping, but there’s no indication of delivery times or the impact of delays.

I don’t recommend using this business.

I have used this company for a lot of years. Their service is excellent. They are quick, efficient and not expensive. It both reassures me that I’m staying well and if any of the results are off, I have something to take to the GP to show I’m not malingering! Their kit is easy to use, if a little daunting the first couple of times, it can straight into the postbox and best of all the results are emailed with a couple of days. Can’t fault them.

Very professional service. Clear instructions to the client what was required of them and how the process worked and when and where results will be available