GiveBlood NHS  Anmeldelser 88

Registered to give blood 16 months ago. They cancelled again today. Either blood is urgently needed or it isn’t. Won’t be making another attempt.

Given blood myself almost 40 times. The service has gradually got more and more disappointing and unprofessional, to the point where my 'desperately needed' O negative blood type doesn't really seem to matter or actually be needed as much as I'm led to believe. The app is buggy and requests repeated information each time I try to book an appointment, is poor and differently behaved between my devices - I've uninstalled it now and just use the website.
Had my last appointment (made several months ago) cancelled by text without reason approximately a week before the donation date. No offer to amend the date, time,- nothing. I rebooked on the website for 30 minutes later on the day of the original date and time. Apparently this was due to new session times? Absolutely abysmal and quite rude and ungrateful too. I'm also getting a ridiculous and unreasonable amount of texts and calls regarding my donation appointments, covid etc. Last time I complained about this, my mobile number was taken off the system without telling me. As a result I didn't get any reminder whatsoever regarding my next appointment but luckily my phone calender did that job instead thankfully.
NHS blood and transplant need to give their heads a shake and pull their collective finger out ASAP! Maybe get rid of the management and personnel who are making a complete pig's ear of the system?
Much better service many years ago, walk in appointments suited me as a shift worker. Nowadays the service is appalling even with an appointment and more than adequate notice of the donation date and time. The press need to run an article on NHS blood and transplant to expose just how amateur and unprofessional this service has now become.

This is a very untrustworthy company. They take a donation 11 times and ignore the "extra rest" statement on my record. To then have some power hungry people decide I can't ever donate again.

As a volunteer I was proud to have donated around 15 pints untill my last appointment with the team at northallerton.i arrived in good spirits to give blood but was challenged about not wearing a mask which started of with the gentleman on reception humiliating me to the other nurses.
I am exempt as I have bad anxiety and have PTSD. I got wound up with this and told them where to go but later returned to apologize to which they were in agreement with and happy. I went straight home and removed my self from the donation list stating I was met with hostility. A letter of dissapline arrived at my house a week later.
This attitude I was met with was discusting, it's a shame as I enjoyed giving blood and have one of the rare type.

Truthy disappointed!!
I was late 11minutes,I was told that it was late,I wouldn't be able to donate blood today because the appointment was canceled!
I travelled 1 hour by BUS to donate blood and endup not because of my lateness 11 minutes!!
I assume blood is not needed anymore!!
I will think twice before o book any appointment to donate blood again!
They should encourage people donate blood not the opposite!

I made a complaint to the CEO back in June/July 2021 where the equipment used to check iron levels did not correspond to 3 blood tests taken at the hospital and GP surgery. Regardless of the fact where the blood test was taken, they insisted there was not an issue with their equipment. It took the CEO over 3 months to respond and still disregarded the facts of the complaint. Due to them inserting needles into my body, and after donating 65 pints over 48 years, I would not allow them to take any more donations from me.

Shambolic experience at Blackburn Rovers.

Extremely badly signposted. This meant that I was late. I was abruptly told that it was my fault and to go away. I had taken time off work and travelled 18 miles to give blood today.

Clearly my blood is not needed. The way I was treated was appalling. I will be thinking twice about giving blood in the future.

This service is an absolute joke. I have been donating blood regularly for years but now I'm unable to donate as every single one of my last appointments have been cancelled the day before it's due to take place. I alter my plans/work etc so I can arrange to donate yet you give me less that 24 hours notice that you are cancelling my appointment. Even more annoying is I'm constantly receiving emails and texts to tell me to donate as you are 'desperate'.

Like many others have said/done I'm seriously considering not donating anymore and asking for my personal details to be removed.

People who are volunteering their time and want to donate their blood should be treated with more respect.

Abysmal service. Never get seen on time & have to wait months between appointments unless I want to travel miles away. NHS are supposedly desperate for blood, especially my rare blood type but make no effort to encourage donors

So disappointed with these people . Today they called me to ask again as desperate for my blood which I have donated for 23 years and over 35 pints . Because I am asthmatic and have a asthmatic cough I cannot donate . I informed her I have had this cough 20 years and will till I die . She said sorry sir you can’t donate till your cough has gone . Absolutely ridiculous stop wasting my time

I have been donating blood for many years but am now reconsidering. My issue is that I am sick and tired of being pestered by texts every time I make a booking. So far for my latest booking I have received 1 letter and 1 email (which is fine) and 12 texts (which most definitely is not fine!).
I have sent in a complaint as the approach is putting me off donating and I suspect other donors will feel the same.
Please get this sorted!

My last two attempts to give blood got cancelled and there were several months between them, so it wasn’t just a busy week/month, it was extremely poor organisation. For the second one, I had to move my acupuncture appointment (which I was really looking forward to!) to make sure I can donate with no issues and all of this just to receive a cancellation via text several hours before my appointment. You can’t disrespect donors and their plans and afterwards bombard them with messages of encouragement to donate, as this just doesn’t make any sense. Donors do try their best for you, you could at least show your respect to them by organising your own operations.

I have donated blood yesterday at Brunel’s University. What can I say - excellent service from my arrival till the end. NHS staff were so friendly and nice, they explained everything from a-z, the atmosphere was brilliant! Will donate soon again!! Thank you 🙏 Egle

Please don't forget the importance of this service and encourage all eligble donors to do so. The whole experience is very positive, booking and rebooking is fine. Please show patience, especially with booking with the mobile units who may only be in your area every several months.

The staff make you feel like a king or queen and you get free kit kats - what's not to like about that!

There have been a number of excellent information improvements on the site, such as just how valuable your donation is to real people and the difference it makes. One new feature is that they tell you what hospital/dept your blood donation goes to. Excellent feature.

This is a not for profit organisation, part of our NHS and it only functions with all our help. Please make a difference and donate.

Frustrated at cancelled appointments after booking them months in advance. I wish they were honest and said if they don’t need your blood as they’ve got enough of that type then tell you. They need to be more transparent, puts me off giving blood in the future.

Excellent first experience. Very well organised, efficient and great people.
Thank you.

I’ve done this about 6 times now, it’s a fantastic cause to be involved in, donating blood for cancer patients and premature babies and hospital emergencies who need it, very helpful nurses attend you while you are donating, many more donors needed to , a big thumbs up for this always

I went to give blood at Exeter Corn Exchange earlier today. All of the staff were really friendly and professional throughout (as always), social distancing was respected, and even though there is clearly a lot more pressure on the NHS right now, the waiting time to donate was very short. Thank you to all of the workers at the Corn Exchange today!

Have given blood 15 plus times now and have never had a bad experience. The staff have always been utterly professional and just as importantly they have always been friendly too. They always strive to have you in and out in about one hour which is reassuring for those who have a busy schedule. Free drinks and snacks afterwards too!

I tried to give blood today, I have waited 8 months to be allowed after the birth of my daughter but unfortunately had to cancel my appointment I had booked with my husband due to a close family death. Anyway I rebooked an appointment but was unable to get one with my hubby so asked on the phone about having my daughter with me and if that was ok, I was assured this was fine as long as she can sit and entertain herself which she is happy to do. So I arrive and explained that my daughter will sit happily on a blanket on the floor next to the bed and play, the first lady said 'lovely, please take a seat'. After 5 minutes of waiting a nurse approaches me and tells me it's against H and S rules to have a baby on the floor, could I please go and get my pram. I agreed and said that's fine but she wont be as settled in the pram just because that how my daughter is. So off I went to get the pram and returned to the waiting area, I then waited 30 minutes for another nurse to finally start the process by which time my daughter is getting a little touchy because shes in her pram. After all the questions and the finger prod another nurse approaches me and tells me I am unable to donate today as my daughter is looking upset which will upset other patients and she doesn't think its appropriate! I was shocked as I had been there for over 45 minutes by now and asked them why they hadn't told me before. They said they were leaving me until last because I had a baby and didn't want me to disturb or distract the other patients...I'm still struggling to understand any logic there? So not only did I not donate but I also wasted 2 1/2 hours and fuel as I had to drive 16 miles both ways as it was a last minute booking and couldn't get anything more local!

I understand the issues that arose but seriously you need to have a set policy in place so all the staff know what to advice, I will not bother trying to go on my own with my daughter again but I just wish the person on the phone could have adviced me better or the staff at the centre to advice me sooner!