Black Milk Clothing Anmeldelser 181

The quality of the materials have gone down since I last bought a few years ago. The prints on the tights stretch and you can see the white material show though underneath. I was wearing them for the gym but not with my latest purchase because it’s not squat-prof. Shame because I was happy to support an Australian company but it seems profits have overtaken quality products and now turned BM into another cheap (but $$$) online store .

I have had none of the issues mentioned in the poor reviews below. I am new to the brand, and have a large collection of new and second hand items. All are excellent quality. I've also had cause to contact customer service a couple of times, and they have been nothing but awesome and helpful to me.

I understand this is just my experience, but I wouldn't hesitate to recommend the brand to anyone ! Perhaps because I am new, I can't compare what the experience is now to what it was... But as I said, it's the best online shopping experience I've ever had :)

Other than what everyone else has been saying (I too was refused a refund for an item that was basically a manufacturing and sizing fault) I also want to add that their request for feedback is constantly tokenistic. They say they care about customers but still don't use proper plus size models, or gender neutral terms, or have a Welcome to Country acknowledgement on their website, or any of the things they said they were going to do. Even when jL came back it was the same. I found their MadMax collection in poor taste given the timing. Their "Asian-inspired" collection casually racist.

Their sizes go against ACCC laws advertising an item to a size it does not and saying I have to pay return postage. My sizing would be any where from an S to XXL in their range because they refused to address this and BM Fit made it even worst and it just goes on and on. When I asked their response was "the measurements on our sizing chart are the average measurements of customers who fit into that particular size and not measurements of the garments themselves." Whaaattt? That is not how clothes sizing works... So when my clothing item doesn't fit me despite the fact I fit into their "average size chart" no problems -- it's apparently not their problem. Not ok.

I don't buy from Black Milk any more despite being a customer for years. Save yourself money and buy second hand or from companies that provide better customer service.

I’ve wanted a black milk piece for years but I’ve always been put off by the cost. I absolutely *had* to give in when I saw a recent limited edition design, space tentacles dress. As it was a LE price it equaled about £50 which isn’t too bad, especially given their long standing reputation for quality products.

I wish I’d just waited for the dupe to appear on cheap sites. It’s cool but definitely poor quality. The colours don’t look as bright, the fabric feels poor quality to the touch, and the design is printed on white fabric? I’ve since learned that this allegedly is to make the pattern more vibrant, but as it’s so badly done the white shines through with the slightest stretch, and the stitching is so bad you can see the white thread at the seams. Definitely will not order from here again.

I somehow got away without being stung for the import charges which I think must be corona related.

Not giving 1* as I still really like the design and will still wear it.

Je suis pas satisfaite du service client du site. Ma commande numéro 000342461 qui a etait expédiée le 14 mai, je l'ai toujours pas reçu. Et le service client refuse de me rembourser donc voila je suis en colère! Je déconseille fortement ce site pour vous, future cliente, prenez garde à vous!

Wild designs and average quality. But, if like me you want to standout and make a statement, then their prolific editions are for you. Fabrics are so-so but I don't have their gear on for long in my game and the customers tend to be drawn to me when I wear BM leggings, so $$$'s for me and high marks for BM.

Black Milk has TANKED. But most importantly: They Do Not Care. The reviews below ring true for the entire client base that made BM Clothing such a run away success. We loved the designs and the quality was out of this world. We ordered. We told our friends. We got stalked in public by women wanting to know where we got what we were wearing. We wrote black milk clothing on more scraps of paper and handed to strangers than we could ever remember. We were called Sharkies. We loved BM. BM loved us. We were in it together. Building this brand and proud to wear it out where ever we went. We had true dedication to Black Milk and the original creator.

Then it changed. And a whole brand new bandwagon of complete beeches rolled into town and pulled the rug out from all of us. We spent hundreds and sometimes thousands on BM designs because of the trusting return policy; if a 100.00 pair of amazing tights didn't fit--we could send back. We held this return policy sacred and never abused it. Then suddenly, while we were still trusting you and still buying and making our boyfriends buy us your stuff--you pulled a fast one. Many ladies ordered and got stuck with ill fitting clothing because you took your high end designs overseas to shonky third world countries. You wouldn't accept returns. Your customer service ladies were curt, short and unappreciative of our years of word of mouth business building we'd given. They did not care about the buckling seams or the ill fitting bathing suit or the tights that had a saggy bum but cost 120.00. They could not care less about how many angry original customers were crying foul. The original owner sold out or brought in marketing partners. The quality tanked. The sizes tanked. The materials became thin, cheap and even seams became visible. Some items ran small, others large, there was no measure to order accurately because quality control and sizing was in a foreign country. And yet the prices stayed the same. 100 tights, 150.00 dresses. The original customer base felt burned and insulted, because we knew we had built your brand and you left us when you no longer needed us. Like a bad boyfriend who uses one girl to get over another then ditches her when the first look alike comes along--BM, hate to say it but like a smarmy boyfriend we trusted--you suck. This is why there's hate in them there reviews down below--because it was just too damn personal for most of us. And now we refuse to spend our money on your site--even if we want to--just due to principle of how your new customer service babes treated us. Many of us hope you fail.
I know I personally never give out the name black milk anymore when people ask where I got my cool outfit. I will not build a brand that turned on your customer base as you did.

Yes the BM site still looks cool and you may be very tempted to do some late night purchasing of these one of a kind items but know this: the quality will not be what you expected. if you are an original bm customer, the quality wont be the same as all the other stuff in your closet. the fit will run smaller on some items and larger on others, and whatever doesn't work---you'll be out the hundreds of dollars you paid for it--because BM will not honor any return for any reason--even when it's due to their own plummeting quality control. But hey if you like gambling in Vegas and losing your money then you might feel right at home buying from here--a trilling high followed by an agonizing sense of loss!

BUYER BEWARE. I have always been a loyal Black Milk customer for nearly a decade, and have spent hundreds of pounds on their site, despite the expensive import fees as an English buyer. However, their poor customer service and inflexibility regarding T&C’s means I unfortunately will never purchase from them again and cannot in good conscience recommend them to anybody else. At the end of the day, no matter how nice your products are, if your core values and the way you treat the people who make you money, aren’t good, then it lets the whole business down.

I had an incident a while back when ordering a pair of burnt velvet leggings. The first time I wore them I noticed they had a slight ladder, so I contacted CS asking for a replacement (they weren’t LE, they were regular line). They flat out refused to offer anything to fix this, instead they blamed me for not being delicate enough with the item and refused to exchange them. They didn’t even offer me a slight discount or store credit. Nothing. I should have taken this red flag and immediately stopped shopping with them but fool me twice I guess.

The latest incident is that due to the pandemic I haven’t been able to collect an item from the sorting office and so it has been automatically sent back to them. I emailed some time later and asked that once it’s received, I would like a refund. They flat out refused to do this and cited their T&C’s which state that for a Return to Sender, the buyer has only two options, you can either pay handling fees to have store credit or pay even more money to have the item sent back to you again. However, at this point as I am out of work and as my financial position has significantly changed, I would simply like a refund of my monies. Call me crazy, but what exactly is the difference between RTS and a traditional return for black milk? As long as they’ve received the item within the returns period, why can’t their consumers have a refund for said item? Both other options needlessly lose the customer money. This is a cruel and money grabbing scheme which only benefits the company. I would never recommend a brand which unyieldingly does this, especially during such difficult and unprecedented times. Good will = none existent.

i purchased a pressie for Christmas and in a matter of a few hours the item went on sale. Rather then send the item back i emailed to advise if they could refund or credit the $40 odd dollar difference. However the return email was just a standard email about their policy.
I have purchased from department stores who were more than happy to refund the difference. First and last time i will ever purchase from them!

You spend $100s of dollars and they will not provide good customer service regarding shipping and tracking. They don't respond to emails through their internal email on website. If you get your parcel/ package at all... It will take 2-3months to receive your order! Do Not Buy from this company!

I will never order from your company again. Horrible customer service, especially to a a long time customer. You're greedy capitalists. You steal money from your customers. Refusing to refund a return, or even provide a credit because of a makeup mark I was completely unaware of on the INSIDE OF THE DRESS. I seriously never saw any makeup when I tried it on ONCE, and how could I when the mark is on the inside of a garment? I hope you feel happy that you lost a good customer and that your greedy company has stolen $100 from me.

It is the best leggings I have ever come across !!
For Fun I have made" FOOTED LEGGINGS " out of eXtra Small
size ! And I am 177 cm tall.

I don't know what's going on at Black Milk of late, but it's not good!
I've been a long time purchaser with a ridiculous number of pieces, however, the quality of their clothing has deteriorated of late and their customer service is abrupt, rude and dismissive.
I just get an overall sense that Black Milk think they are better than the customer and that the customer should be grateful to Black Milk for allowing them to purchase their products - Rather than being grateful and respectful to and for their customers .... Without whom, there is no Black Milk.
Cancelled for me.
Peace Out!
I've unfollowed, unsubscribed and will no longer see Black Milk or purchase any of their clothing.

They steal artists’ work and deny it. There are multiple items of clothing using Daria Latsovas work; hundreds of people confirmed that the likeness was irrefutable. Blackmilk refused to take responsibility or credit her. They don’t deserve anyone’s support.

Out of 3 items 2 are great and the other pretty good, but a little short - overall very good quality and customer service is pretty good! Could be a little better but very happy with them.

Fed up with this site. So difficult to order-always have difficulty with site crashing then, when you finally order, you get hit with a massive customs charge. Sorry to say it's just not worth it any more.

Blackmilk leggings a couple years ago used to be unbeatable. Since changing their fabric to save costs obviously its absolutely disgusting. Their fabric is now see through and they have become more expensive.. however that works. Dont waste your money here. Definately not even worth a cent. Cheap fabric and cheap service. I will never ever shop here again

I have brought every cuff pants & l just brought the star wars velvet dress love love love it

I bought a skirt, paid for shipping. I checked the shipping link every week. FOR FOUR MONTHS. I WAS NEVER NOTIFIED IN THE POST ABOUT MY ITEM. I contacted you multiple times, then told it had been returned to your warehouse. I asked for a refund. I was told I could have store credit only or have the item delivered AND PAY SHIPPING AGAIN. This store does indeed offer refunds but apparently it did not qualify. This is disgusting.

This was the first time I shopped at blackmilk and I am not sure if I am going to shop there again...

So I got the "Mini Mermaid leggings" and the "Black Mermaid Pocket Skater Skirt"
I am going to mention this but I am not sure if it was their fault or if they could have done anything about it, but the shipping to europe took over a month. The package got stuck at customs in my country so as I said I am not sure if they can do anything about it. Just be aware that it can take a while to get to you.
The second thing that I personally did not know is that the price on the website is not the actual price you have to pay, because tax is not included. Again I don´t know if that is normal overseas but in my country tax is usually included.
Another thing that bugged me was the fact that the tracking of my package did not work whatsoever. Shortly after I got the email from blackmilk, I had a status update on the tracking site saying it was in Brisbane scheduled to be shipped. And that was it, there was not another update since then, obviously I already have the product but on the site it still says my package is in Brisbane, absolutly useless.

Now to the actual products: I loved them when I first opened the package but both have flaws which I would not expect from clothing that is this expensive.
First the leggings: They are incredibly fragile, eventhough they´re leggings they are made from 84% nylon so it feels like anything can damage the design especially dangerous are: Fingernails, Velcro, sitting on wooden chairs etc. I´ve had mine for about 2 weeks and there are already a lot of small knots all over them.
The second thing that i find even more anoying is that they are already falling appart at the seams, the seam in the crotch area is coming loose and there is a hole forming.

The skirt: With the skirt I luckily didn´t have as many problems, the fabric is sturdy and seems to be high quality. I can´t really say anything about the longevity of the print because I haven´t washed it yet. What annoys me are the pockets: the whole skirt is made up of two parts of fabric. The pockets are literally just two flaps tucked to the inside and when you put your hand in them and pull them back out 9 out of 10 times the pocket turns inside out. This, to me, is just lazy cheap design and they should have sown real pockets in.
So over all I am giving them 2 stars just because I like the designs but the quality definitly does not live up to the expectations.