This is my second product and it’s incredible. However that’s not the reason for my review. The customer service is top tier, Hannah my hero, my angel, saved me and updated the address on cow puff... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Previously purchased the gloves which are amazing! I just purchased the snuggler and then realised I had accidentally selected the wrong style for our prams looped harness. The customer service was ex... Se mere
I love everything about Binibamba! The design and the quality! And the service is great. Hannah from customer service replies fast and is super helpfull.
Customer services are often an automated affair these days, but the Binibamba team (Hannah) fished my Hail Mary out of the automatic replies and helped solve my issue. I bought a Binisuit while I was... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At BINIBAMBA we're all about finding ‘the one’. It’s a love letter to individuality. To having fun with fashion - no matter your age. To parenthood. To STARTING OFF, STANDING OUT. Big and little kids unite - we’re celebrating and sharing style, together. Welcome to our snuggly world. Join us and find ‘the one’ at BINIBAMBA.
Kontaktoplysninger
Storbritannien
- customercare@binibamba.com
- binibamba.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It felt like Christmas receiving the…
It felt like Christmas receiving the most beautiful items. It was my first time ordering and I was a very happy Customer. I ordered the Milk Snuggler, Baby & Mama Milk booties & Teddy Hat. I look forward to ordering more in the future. I am very obsessed with everything!!!
Beautiful products for babies
Beautiful products for babies. Ordered a puffmuff recently and it is absolutely perfect, keeps my baby comfortable and warm on autumn walks. Thank you!
My absolute favourite brand for baby items
Binibamba products are absolutely gorgeous quality and as a bonus, chemical free, I can’t fault them. Ive purchased the Snuggler, booties and footmuff and love them all. The Footmuff and Snuggler keep baby so warm and cosy in her pram, she sleeps like a dream in there. A truly lovely brand 🤎
Fabulous customer service
Fabulous customer service. Hannah was exceptional. I was totally impressed. And of course love products. My Binibaby is warm and cosy this winter.
Beautiful sheepskin items
Beautiful sheepskin items! I love the sheepskin waistcoat for baby, and have just ordered a foot puff for the pram. Lovely quality 💛
Love binibamba products
Love binibamba products, so warm and cosy. Feels very luxury.
I ordered the pram puffmuff and mittens…
I ordered the pram puffmuff and mittens for my granddaughter who lives in London. I hit the pay now button before I realized I had shipped to my address In America. I frantically emailed the BINIbamba customer service and to my surprise they got right back to me and changed the shipping address. Incredible customer service and Hannah was so kind. My daughter is so excited to get this product and it will be there soon, thanks to a company who values their customers.
Amazing customer service.
Ordering a gift for a friend, I made the mistake of ordering the wrong colour snuggler. I emailed the company at 10pm at night asking to change the colour over, to my surprise I had a reply from them by 8:30am, confirming the change in my order - You don’t get customer service like that anymore!
Customer service is amazing
Customer service is amazing! I put in the wrong postcode for a gift and Royal mail sent it back to them and they then resent it out to my friend. Quick response and lovely customer service team. Thanks so much!
Wunderschönes strick Set für mich und…
Wunderschönes strick Set für mich und mein mini me :)
Amazing amazing amazing
Amazing amazing amazing! Number one baby product (the smuggler) and number one mummy product (the pram muffs) and my most recommended products to new mums! I love them so so much, so versatile and soooo comfy for my baby who loves to sleep in his pram!!!
Pushchair does not collapse with liner installed
Purchased a buggy liner/‘snuggler’ but quickly realised that when installed in my Joie Finiti Signature pushchair, it won’t collapse down at all.. therefore cannot be stowed in cupboard or taken in the car if liner is on pushchair.
I reached out to the team on Instagram and after some back and forth they have confirmed the buggy should collapse 90% with the liner installed. As this was not the case for me I asked if it was possible to return the item as it is not fit for purpose. I was told this is not possible.
This is a luxury purchase for me- I took time to think it over and really did ‘treat myself (& baby). I now have an item I cannot use for a considerable sum with no option to return.
Binibamba have said there is ‘no more they can do’ for me. They have not done anything to try and help. I feel upset, disappointed and totally uninvested in the brand.
If you have a Joie Finiti Signature pushchair avoid purchasing a liner from this company to avoid the same disappointment.

Besvarelse fra BINIBAMBA
Brilliant company + customer support
Kind and quick and helpful customer support. This is a company that cares about their customers and as a returning customer I’m really happy with support and the quality of the items I’ve had from binibamba. Big fan!
My favourite brand for a baby shower gift!
My favourite brand for baby shower gifts! A fabulous treat, that not many people would buy for themselves. Not only does it make the mamas smile, but gives them peace of mind knowing their baby is warm and snug in winter and regulated in the summer. I love the classic milk liners which look great in any colour pram. But have also just purchased the mittens for another gift along with a pair for my sings Christmas present.
Love love love
Love love love.
The colour ways were difficult to choose from because they have so many cute options. Bought this in winter, but can’t wait to give it a go in summertime too!
Fantastic customer service and quality of products
I had a small issue with one of the snugglers and Hannah went above and beyond to help, even sending a replacement. Binibambas customer service has been fantastic, not to mention the quality of their products are amazing! I have brought the whole set for my baby - footmuff, snugglers and couldn’t resist the pram mitts for myself! I also love the fact that all their products are chemical free and safe on my babies skin.
So many deliciously, natural, baby items!
My love of Binibamba began a few years ago as I saw the yin yang snuggler on instagram, so once I became pregnant this year I knew I needed to have it! I ordered it a couple of days ago, it arrived this morning and I am absolutely over the moon!
I also ordered the larger and smaller flat bears (separately because I loved them so so much), and the Teddy Hat.
All of the items are so beautifully made, and have that amazing sheepskin scent that reminds me of being a child.
I couldn’t be happier with my items and can’t wait to order more, thanks so much Binibamba!!
Customer service is incredible
Customer service is incredible! And the things I ordered have an amazing quality and are super cute. Would recommend this shop 100%!
Some of the best customer service I’ve…
Some of the best customer service I’ve ever had! I ordered the wrong item and miss understood a code and Binibamba quickly responded and rectified both of my errors for me and so quickly and politely. I already have the snuggle vest for my little one and just waiting for a few more pieces, so excited for them to arrive. Fantastic brand, customer service and product.
10/10 Wonderful customer service and such a…
Wonderful customer service and such a beautiful product bought from Binibamba!
Dette er Trustpilot
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