Der Roller, den ich zwei Wochen vorher für Skopelos reserviert hatte, wurde einen Tag vorher abgesagt, weil angeblich kein Roller mehr verfügbar war und das trotz des Vorlaufes und bezahlter Rechnung.... Se mere
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Se, hvad kunderne siger
Never book with bikesbooking.com. They cancelled my original booking and rebooked me with another company—a bunch of scammers. Now, they won't refund the deposit I paid.
25 days ago, I rented a motorcycle from Bikes booking.com in order to use it on the island of Chios and I made a down payment. 3 days later, I received a cancellation email and on this I rented anothe... Se mere
We have only paid deposits at the moment, we are renting 12 Scooters in Napoli in May, initial booking was great took some time to sort 12 scooters from one pick which is understandable, Great c... Se mere
Virksomhedsoplysninger
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Отлично
Отлично. Новые байки, хотел сменить даты аренды - сменили без проблем без всяких доплат. Рекомендую
7. marts 2020
Uopfordret anmeldelse
Всё прошло хорошо
Всё прошло хорошо, забронировали скутер в амстердаме заранее , пришли в офис, показали ваучер и получили скутер, который и хотели. Цена онлайн супер, ниже чем в офисе прокатчика! Рекомендуем
29. februar 2020
Uopfordret anmeldelse
Trovato un'moto ad un prezzo a noi consono
Sto usando BikesBooking.com già da un pó ormai e finora devo dire di non aver avuto mai problemi. Trovato un’moto ad un prezzo a noi consono
25. februar 2020
Uopfordret anmeldelse
Besvarelse fra BB
Gentile cliente, grazie per la tua recensione positiva!
Siete invitati a effettuare una prossima prenotazione nelle nostre altre 700 località in tutto il mondo.
I migliori saluti,
Team di assistenza clienti di BikesBooking.com
Nie wieder!!!!!!!!
Haben seit Wochen 2 Roller in Krabi gebucht. Anzahlung gemacht und Buchungsbestätigung erhalten. Anlieferung und Abholung im Hotel. Bestätigung der Roller 4Tage vorher. Ausflüge wurden so geplant, daßalles mit den Rollen erreicht werden kann.
Morgens 5 Uhr eine Nachricht erhalten, Termin 10.00!!! Meine Roller nicht verfügbar und auch keine andere. Toll, was machen wir nun?
Für mich ist so etwas ganz einfach unseriös.
Mehrkosten sind nun entstanden.
Wo kommen hier gute Bewertungen her???
Ich frage mich auch, ob ich meine geleistete Anzahlung zurückbekomme.
Einfach nur Betrug!!
Ich rate davon ab, hier zu buchen!!!!!!!
24. februar 2020
Uopfordret anmeldelse
Besvarelse fra BB
Dear Peter, we are sorry for the problem. Both scooters were broken by previous customers, so rental company was unable to provide any scooter of the same class for you. Your payment was refunded. We hope your next booking will be successful in any of our other 700 locations.
Thank you and best regards,
BikesBooking.com Team
////
Lieber Peter, das Problem tut uns leid. Beide Motorroller wurden von früheren Kunden defekt, sodass der Vermieter keinen Roller der gleichen Klasse für Sie bereitstellen konnte. Ihre Zahlung wurde zurückerstattet. Wir hoffen, dass Ihre nächste Buchung an einem unserer anderen 700 Standorte erfolgreich sein wird.
Vielen Dank und beste Grüße,
BikesBooking.com Team
Besvarelse fra BB
Dear Omar, Thank you for your positive review!
You are welcome to make a next booking in our other 700 locations worldwide.
Best regards,
BikesBooking.com Customer Support Team
Thank you
I was able to find cheapest motorbike rental on this website, i am happy and will continue using this company. Thanks so much !!
11. februar 2020
Uopfordret anmeldelse
Besvarelse fra BB
Dear customer, Thank you for your review. We hope you will make a new reservation with us in the future!
Best regards,
BikesBooking.com Support Team
perfekt!!
Ich bin sehr zufrieden mit BikesBooking. Buchung übers Internet verlief reibungslos und unkompliziert. Motorrad beim Partner war perfekt vorbereitet. Abholung und Zurückbringen alles problemlos
30. januar 2020
Uopfordret anmeldelse
Besvarelse fra BB
Sehr geehrter Kunde, vielen Dank für Ihre Bewertung. Wir hoffen, dass Sie in Zukunft eine neue Reservierung bei uns vornehmen.
Freundliche Grüße,
BikesBooking.com Team
Очень сырой продукт на рынке аренды!
Очень сырой продукт на рынке аренды!
При бронировании все складно и привлекательно в описании. Но как выясняется далее в подразделах информация разнится (на разных языках) и какой из них верить не понятно!
После бронирования присылают ваучер в котором якобы есть вся актуальная информация по условиям оплаты и аренды. С удивлением обнаруживаешь что условия не соответствуют с ранее представленными. Вернуть бронь нельзя и при обращении в поддержку всячески этому препятствуют, ссылаясь на политику и актуальность информации в каком-то месте.
17. januar 2020
Uopfordret anmeldelse
Der "Laden" ist in meinen Augen total…
Der "Laden" ist in meinen Augen total unseriös. Ich hatte auf Mauritius Anfang Dezember 2019 zwei Motorroller / Scooter gebucht per email.
Diese wurden mir sofort schriftlich bestätigt, einschließlich Anlieferung in mein Hotel. Dafür hat man sofort 5,- Euro Gebührenvorschuss von meinem Konto abgebucht. 24 Std. später (1 Tag vor Anlieferung) erhielt ich per mail die Aussage, dass zum gewählten Zeitraum keine Scooter verfügbar seien. Auf meine Nachfrage, wie das zur erfolgten Bestätigung und dem vorliegenden Voucher zusammen passt, erhielt ich nur die lapidare gleiche Antwort: "sorry, no vacancies".
Das hatte zur Folge, dass ich für mein gebuchtes Event (15 km entfernt) einen anderen Anbieter über das Hotel buchen mußte für den doppelten Preis, da so kurzfristig kein anderer Anbieter Scooter liefern konnte.
Auf die versprochene Rückzahlung der abgebuchten 5,- Euro warte ich noch heute. Fazit: Nie wieder. Nicht zu empfehlen!
11. januar 2020
Uopfordret anmeldelse
Besvarelse fra BB
Hallo Peter, danke für deine Rezension. Es tut uns leid, dass der Vermieter Ihre Last-Minute-Buchung nicht bestätigt hat. Da Sie nur wenige Tage im Voraus gebucht haben - die lokale Vermietungsfirma wird nicht in der Lage sein, eine kostenlose Hotelzustellung für Sie zu organisieren, deshalb haben sie sich entschieden, diese Buchung nicht zu bestätigen. Ihre Zahlung von 5 EUR wurde bereits auf unserer Seite zurückerstattet.
Mit freundlichen Grüßen,
BikesBooking.com Unterstützungsteam
They are thiefs who lie to the customer
IWhen I requested a rental for a motorcycle in France they advised me they had what the motorcycle I had requested. Then they told me they didn't have the motorcycle in France and I had to go pick it up in Amsterdam. That would have cost me time and money being my first time to Europe so they cancelled my order for a rental and kept my $1000.00. they never told me I'd still be charged for this rental that they lied to me about. They are thieves as they keep telling me it's a non refundable fee even though it was Bikes booking.com that failed to provide me with my rental request for a motorcycle in France. Be careful.. they will tell you they have what you asked for when in fact it's a lie and then they steal your money.
In response to your reply.. I never made a reservation in Amsterdam. If I did by accident please provide me with proof. The only response I received from your company was the motorcycle was in Amsterdam. I explained my request was for Paris and could they deliver it please which they refused. I have all the emails to prove your company was wrong and thieves. See you in small claims court since you don't want to tell the truth or do the right thing.
6. januar 2020
Uopfordret anmeldelse
Besvarelse fra BB
Dear Felicia, thank you for your feedback, this is your second review, but we have already explained everything in our previous communication yesterday. You made a booking in Paris which we didn't confirm and your card was NOT charged. Then you made a second booking in Amsterdam which we have confirmed. A few days later you said that you want to cancel your booking in Amsterdam. We canceled your booking according to the cancellation policy (which is mentioned on our reservation and payment page). So there is no fault on our side - you made a booking and then asked us to cancel it. Thank you for your understanding.
Best regards, BikesBooking Support Team
Excelente servicio!
Excelente servicio! Facil y rápido reservar con información clara, precios muy competitivos.
Rapidamente me brindó el moto que buscaba y el mejor precio.
15. december 2019
Uopfordret anmeldelse
Besvarelse fra BB
Estimado Frederick,
¡Gracias por su evaluación!
Estaremos encantados de servirle nuevamente en cualquiera de nuestras otras 700 oficinas de alquiler en 65 países.
Atentamente,
Equipo de atención al cliente de BikesBooking.com
Recommended!!!
Good bikes and price for one week rental was cheaper than anywhere else , good customer service, recommend!
19. november 2019
Uopfordret anmeldelse
Besvarelse fra BB
Dear Elise,
Thank you for your positive review!
We will be happy to serve you again in any of our other 700 rental locations in 65 countries.
Best regards,
BikesBooking.com Customer Support Team
Re Bikes Booking.com
Re Bikes Booking.com. A deposit of £229.79 was taken by the scooter hirer Alquiloscooter on August 16th 2019 the day the scooter was collected. The scooter was returned unmarked or undamaged to the hirer on August 19th 2019.
On October 7th I finally received a credit of £223.19 from Alquiloscooter into my account some 7 weeks later. I have no idea why there is a difference of £6.60 but I am not prepared to argue this point.
24. oktober 2019
Uopfordret anmeldelse
Bike Rental at MotoRentSardinia
This review refers to MotoRentSardinia (Spring 2019). I picked up an Adventure Bike @ Olbia. The whole process went easy & correctly, without any complications. The staff was extremely friendly and supportive. Simply one pleasant experience!
28. september 2019
Uopfordret anmeldelse
Besvarelse fra BB
Dear Axel,
Thank you for your positive review.
We will be happy to serve you again in any of our other 700 rental locations worldwide.
Best regards,
BikesBooking
Customer Support Team
Angeblich kostenlose Stornierung - Nein!
Angeblich kostenlose Stornierung bis 48 Stunden vorher. Aber! Die Anzahlung wird einbehalten! Das ist nicht kostenlos! Nie wieder!
21. august 2019
Uopfordret anmeldelse
Besvarelse fra BB
Dear Ron, Thank you for your review. Our cancellation policy was mentioned on the reservation page before you made a booking. Cancellation policy was mentioned in your Voucher too. Here is our cancellation policy: "Cancellation is possible at NO EXTRA COST up to 48 hours before the start of the rental period. The full price will be charged for late cancellation. Part of the rental price you pay online now is not refundable". Thank you for understanding. Best regards, BikesBooking Support Team
////DE////
Lieber Ron, vielen Dank für Ihre Bewertung. Unsere Stornierungsbedingungen wurden auf der Reservierungsseite erwähnt, bevor Sie eine Buchung vorgenommen haben. Stornierungsbedingungen wurden auch in Ihrem Voucher erwähnt. Unsere Stornierungsbedingungen lauten wie folgt: "Eine Stornierung ist bis 48 Stunden vor Beginn der Mietzeit Kostenlos möglich. Bei verspäteter Stornierung wird der volle Preis berechnet. Ein Teil des Mietpreises, den Sie jetzt online bezahlen, wird nicht erstattet." Danke für dein Verständnis. Freundliche Grüße, BikesBooking-Support-Team
Excellent service.Just in time!
21. august 2019
Uopfordret anmeldelse
Besvarelse fra BB
Dear Serinv,
Thank you for your review!
We will be happy to serve you again in any of our other 700 rental locations in 65 countries.
Best regards,
BikesBooking.com
Customer Support Team
Totally disappointed
Totally disappointed
I rented two motorcycles for an upcoming trip to Italy.
Chose this website because of the "free cancellation" policy as my trip was not 100% certain.
When I found I had to cancel my trip and asked for the refund I was informed that they only refund the open amount. This is not correct as they ask for the full value of the rental up front! Will never use this service again. I cannot accept a company that wants to make money even when not providing anything. They took me €700 for no service!!! We asked to cancel the reservation one week before. #AC5CFAD8 & #0FFEE772
16. august 2019
Uopfordret anmeldelse
Besvarelse fra BB
Dear Mauricio Noronha, Thank you for your review. Please note that all terms were mentioned on the booking page even before you made a booking. It is clearly written which amount is refundable and which amount is not refundable. On our side we have clearly explained cancellations terms.
Thank you for your understanding.
Best regards,
BikesBooking Support Team
Absolutely avoid (leggere tutto!)
05/08/2019
Il peggior servizio online mai provato. Prenoto uno scooter 125cc per Mykonos. Al termine della prenotazione, prendono la caparra di 22€. Mi arriva la conferma della prenotazione. Dopo qualche giorno con una mail mi richiedono copia della patente. La invio subito. Non ottenendo risposte per un paio di giorni, scrivo per avere conferma che tutto sia ok, mi rispondono che la prenotazione non puó essere confermata perchè la mia patente non è valida per la guida del 125cc in Grecia. Mi propongono quindi dei 50cc che costano molto più del 125cc. Chiedo di poter utilizzare l’acconto dato per la prenotazione di uno scooter, sempre sul loro sito, ma a costo più basso e mi rispondono che non è disponibile presso il concessionario (cosa assolutamente falsa considerando che dopo aver contattato il concessionario direttamente mi conferma la disponibilità e mi dice di non essere mai stato contattato da bikebooking!). Chiedo allora il rimborso della caparra e viene assolutamente negato perchè così previsto dalle loro politiche. Assolutamente da EVITARE!
AGGIORNAMENTO! 06/08/2019
Mi è stato chiesto di modificare la mia recensione, perchè a parere del team di bikesbooking non è del tutto veritiera.
E allora aggiungo che: è vero che nelle condizioni c’è scritto che non vengono rimborsati i soldi della caparra, ma te ne accorgi dopo aver stipulato l’ordine!
E siccome la caparra corrisponde al compenso che il sito si prende per il servizio, non essendo stato effettuato il servizio potevano tranquillamente rimborsarla!
La patente mi è stata richiesta successivamente alla prenotazione, e siccome in Italia la guida del 125cc (io ne possiedo uno!) è consentita, sarebbe logico che ci fosse un blocco prima della prenotazione, e non dopo, se in altri paesi le regole sono diverse! Del resto stiamo parlando di un sito online dove si noleggiano auto e moto, nelle impostazioni della schermata di noleggio si possono mettere facilmente dei blocchi!
È vero che mi è stato proposto un 50cc, ma il prezzo (120€ da pagare in loco oltre le 22€ già prese come commissione) era piú alto del prezzo per io 125cc che avevo prenotato. Le opzioni successive andavano dalle 90€ alle 115€ (caparra sempre esclusa!), mentre se facevo una richiesta nuova sul loro stesso sito, i prezzi oscillavano dalle 90€ alle 100€ per un 50cc 4tempi (Compreso caparra). A loro dire peró quello scooter non era disponibile per il noleggio nonostante il sito lo desse come acquistabile (ed è stato il momento in cui ho personalmente chiamato il noleggiatore che mi ha detto di avere disponibile lo scooter richiesto e che non erano mai stati contattati da bikesbooking per informazioni a riguardo!).
Da questo si evince quindi un’ulteriore mala fede: se sul sito è possibile noleggiare uno scooter non disponibile, quando ti comunicano di non averlo hai ormai pagato una caparra che non ti verrà mai restituita! Quindi ho ti accontenti dell’alternativa proposta (chiaramente più cara!) oppure ci perdi la caparra!
Forse adesso la situazione risulta più completa!
RIBADISCO : evitare!
5. august 2019
Uopfordret anmeldelse
Besvarelse fra BB
Dear Vincenzo, Drivers license requirements and our cancellation policy were mentioned on the booking page, before you made a reservation. You didn't have a scooter (A1) drivers license - that's the reason of cancellation. We can't provide a scooter to the person without proper drivers license. We have offered you some alternatives - 50cc scooter which you can drive with your car (B) license, but you didn't accept our offer. Thank you for your understanding.
Best regards,
BikesBooking.com Support Team
//////IT//////
Caro Vincenzo, i requisiti di patente di guida e la nostra politica di cancellazione sono stati menzionati nella pagina di prenotazione, prima di effettuare una prenotazione. Non avevi la patente di guida per scooter (A1), questa è la ragione della cancellazione. Non possiamo fornire uno scooter alla persona senza la patente di guida adeguata. Ti abbiamo offerto alcune alternative: scooter 50cc che puoi guidare con la tua patente auto (B), ma non hai accettato la nostra offerta. Grazie per la vostra comprensione.
I migliori saluti,
Team di supporto di BikesBooking.com
I rented a africa twin in Malaga.it was…
I rented a africa twin in Malaga.it was delivered to my doorstep before time so i could get away early and was then picked up at night as agreed .smooth and easy handling of papers and payment..the bike was in good shape and very good tires .
5. august 2019
Uopfordret anmeldelse
Besvarelse fra BB
Dear Peter,
Thank you for your positive review!
We will be happy to serve you again in our other 700 rental locations in 65 countries.
Best regards,
BikesBooking.com
Support Team
Experiencia horrible.
Experiencia horrible. Hice una reserva hace dos días para alquilar una moto en Argostini, Kefalonia, pago doce euros por la reserva, me envían el voucher y hoy me dicen que lo sienten pero que no hay moto y que me devuelven los doce euros de la reserva. Me han hecho perder la oportunidad de buscar otras reservas en fechas tan complicadas como agosto. No les pongo cero estrellas porque no se puede.
1. august 2019
Uopfordret anmeldelse
Besvarelse fra BB
Dear Jesús,
Unfortunately, the rental company "Easy Moto Rentals" has informed us scooter Kymco 125cc is out of order. The rental company didn't update its calendars in time. They can't provide any alternative scooter during chosen dates. We apologies for inconvenience caused. A prepayment was refunded to you.
Best regards,
BikesBooking Customer Care Team
///////ES/////
Querido Jesús,
Lamentablemente, la empresa de alquiler "Easy Moto Rentals" nos ha informado que el scooter Kymco 125cc está fuera de servicio. La empresa de alquiler no actualizó sus calendarios a tiempo. No pueden proporcionar ningún scooter alternativo durante las fechas elegidas. Nos disculpamos por las molestias causadas. Se le reembolsó un prepago.
Atentamente,
Equipo de atención al cliente de BikesBooking
Dette er Trustpilot
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